Menards - Triadelphia, WV

Dang near have what you want in stock all the time. ( Great help) Don’t just point and say that way! They actually take you to what you are looking for. Awesome!!

I recently visited Menards and was impressed by their selection, especially in the seasonal section—it had everything I needed to get ready for the holidays. Their lumber section was well-stocked with quality materials, and their pet supplies were varied and affordable. The store was clean, and the staff were helpful, making the entire experience enjoyable.

Not a fan today. Went for 3 specific things on sale, and did not find any. No one around to help or ask. Looked all over. Price tags were mixed up on items in outdoor power tools, and some things we looked at had displays but no prices. Did find the scanner. Hope don't have to make returns as is a good little drive for us. Be nice to actually find what you are looking for.

Stupid discounts with their "Mail in rebate " that only gets you store credit. You can tell by the responses to people's complaints that they don't care about their customers. They are all generic "sorry, and here is our number" responses. Better off just going to home depot or lowes.

Very cool place! They seem to have just about everything you could imagine! It would be very convenient to acquire one of these in or closer to Beckley, WV. I guess for now we’ll have to settle with Lowe’s and Rural King…

MAKE SURE TO GRAB A CART

Apparently I’m the only one who has ever walked into a store, started browsing, decided you had too much to carry and set stuff on a shelf to grab a cart and return to continue shopping.

If you don’t know the store layout, they herd you through a spinning bar like at an amusement park, and every other one I’ve been through only goes one way. Carts are near the entrance and once through the bars you’re corralled with the merchandise. Instead of going back through the bars that never seem to rotate the opposite way, or fighting to get through the oncoming shoppers, I decided to go through their exit on the other end of the store: Once you’re corralled inside of the store, your only option to exit is the seemingly two checkout lanes that are open. Everything else is barricaded off. I understand the principle, but this is when my visit to Triadelphia’s Menards got interesting. I planned to go outside, walk back to the entrance, grab a cart, and go back to my items.

Since I left the products I intended to buy on a shelf that I’d be returning to no more than a minute later with a cart in tow, I had nothing to purchase. Am I expected to wait in line with nothing in my hands so I can exit your store? After being stopped and trying to explain the situation, I was forced to be escorted back across the store so he could visually see the items I’d planned to purchase or threatened to call law enforcement. After showing him these items, the only option was for him to take them back to the register to pick up rather than leave them on a shelf, to throw in a cart, that I’d be returning with shortly to grab more things off of said shelf and continue shopping.
Sorry for the confusion, but thank you for the embarrassment of looking like a thief in front of at least 40 people, and then proceeding to take my items away, that again were sitting on a shelf I’d be returning to in less than a minute. Rather than prolonging the embarrassment of being given “permission” to get a cart as a grown man and walking back in front of all of those people, I left to spend my money elsewhere. Their loss prevention lost them a customer, not that it matters to this big box store.

I drove an hour to this location because they told me they could help me with a special order. This was on September 13th. Two days later they called and said that item was no longer available. Ok, things happen, so I asked them to refund my money. Ten days go by, no refund. So I called the store and spoke to a manager who was absolutely rude. Said they got it processed. September 30th I called, the girl who answered upfront was rude and the employee she transferred me to was worse. (This must be part of their training). Called back today October 3rd. Finally got to talk to someone who actually acted like they like their job and was told the last three times my refund was never processed. We are talking several hundred dollars just sitting in their bank account. Hopefully today was the last time I need to call and get my refund. But September 13th will be the last time I ever set foot in this rude establishment.

There was only two register open one land had 6 people checking out the line I was in had 3 people I was second took 15 mins still waiting the lady had wrote check after 15 mins I left they should had more registers open what a joke don’t think I be back

This Menards is the exact same inside as the one in Morgantown West Virgania. It's to scary. But I love any Menards. They have everything you need or could think of.

I purchased 6 bags of river rock about an hour ago. While I was making my decision there were two young men employees following each other around on fork lifts. I told Damian who wa helping me I would need help loading the rock even though I thought that was obvious since I am a 67 year old female. After paying and driving around the building everyone had disappeared. I waited a while and then loaded the 40+ pound bags myself. I shop this store on a regular basis but not anymore.

No mobility carts working only have 2 in the whole store. Seems like they don't want handicapped people to shop there.
*** UPDATE *** every stop after this one they had mobility carts charged and ready.

Just came home from Menards at the Highlands in Triadelphia, WV. I do admit that thier prices are lower than Lowes and all of their staff are very knowledgeable and know which isle and bay every product is at but I shop on their website and take screen shots of what I know I'm going to buy before I get there (I live 3 miles from the store) and also take note of how are in stock. I got to the store this morning and (3) of the products I was gonna buy wasn't in stock.They really need to keep up with their current stock on their website. This has happened numerous times now. I still shop here and always will. I used to tell friends/family Menards can't be compared to Lowes and Walmart. I've changed my mind about that now. And I have told them about the discrepancy before but it continues.
Fabulous store and, products and staff.
In stock store products and in stock website products need to be the same.

Menards is a regional home-improvement store that sells appliances, cabinets, countertops, light fixtures, electrical and plumbing supplies, tools, lumber, paints, flooring, blinds, etcetera. The store even sells some other categories of products such as pet supplies, hygiene products, and groceries.

I visited this store to view cabinets in person before I special-ordered them through the website. I also purchased a can of primer and several cat treats. I interacted with a few employees, and they spoke politely and helped me to find products in the aisles. The cashier thanked me for my purchase. I like that Menards sells brands of products that I cannot find at other big-box retailers.

Ever hear the expression poor man can't afford a cheap pair of shoes is this place I can't speak for they're lumber but everything we got the kids for Christmas there was garbage complete trash probably bought kids 600 dollars worth of stuff from here and most of it broke that day

Had a large amount of remodeling needs. The staff was extremely friendly and helpful. Helped me locate and choose the best products for my needs and never once was told " it's not my area". Every time I asked for help, I was taken to the product and introduced to a staff member who could provide the best expertise. Placed order on the floor and picked up at the rear of the store. They loaded my purchase as I requested, and I was out quickly. It's a bit of a drive, and I drive past a similar store that provides no help at all. Very satisfied

Let me start this review by saying when we first found Menards we thought it was a fantastic store and recommended it to many friends. Imagine how disappointed we were to later find out and have to tell all those same friends the customer service is absolutely terrible and we will never spend any money in that store again or recommend it.

We spent quite a bit of money as we built a garage and decided to buy the garage doors, 3 total as well as two man doors there. We also bought many other items but the issue was with this purchase. We picked these doors up and as you can imagine there were many parts associated with them. We thought we had all of them and took them home to store as due to some delays with our project we could not install them at that time. Well fast forward to when we started installation we realized we had a vertical track and mounting bracket missing. We reached out and got in contact with Menards management as well as provided many pictures. After no confirmed date for several weeks I reached back out on the app and was provided a number to go directly to Ideal doors (the manufacturer) which I did and they were very helpful. Again pictures were provided as well as the order number and all requested details. We were told it was in, only after we called, and my husband went to pick it up. Upon arrival it was not the correct piece it was only a portion of what we were missing. Apparently we required the “vertical track assembly” and only the vertical track was provided. I trusted that the “professionals” would see the pictures and provide the correct thing especially considering when we picked up the doors these were not two separate pieces, the pieces were pre assembled. Again it was another headache to get the corrected piece on order and another 5 weeks. When I called and spoke to the store with the GENERAL MANAGER, who was incredibly rude, it was implied that as the customer it was my fault we didn’t check our order was complete when we left. What a joke! The only thing I’m at fault for was ever trusting that store and the so called “professionals”. Refusal to ship to our home while we were risking our new radiant heat getting frozen and ruined by freezing temperatures and three separate 4 hour round trips to the store for their mistake is another sign of poor customer service. No attempts were made to provide any compensation.

Save yourself countless headaches, multiple trips to a terrible store, several months delay on your project, and talking with individuals that don’t value customers time or business!

Addition to review 1/5 based on response:
Luci- I have submitted multiple emails to the Menards customer service team with very poor responses that also seem like the customer service team there does not care and does not value customers or their business!
To others that may be reading, communicating with the customer service link provided seems to be worthless. It simply continues to highlight the poor customer service of this company.

Wish we had a Menards closer to us! They have anything and everything you would need. They have great prices compared to other stores, great deals. We love to stop and just walk around, never leave empty handed.

Horrible experience with Menard’s staff with Larson door we picked up as an on-line order, it was defective, no cutout for hardware for handle, talked with department manager and he said to bring it back in tomorrow would be good and that he was working to ask for him, the girl at the return counter insisted he was not working when we arrived, until someone else spoke up and said he was in. She was giving us a hard time about returning we had receipt and she was searching thru the entire contents of box instead of trying to see if the department manager was in like he said he was going to be. He had been very helpful on phone the day before and was going to help us order another door, until the manager stepped in and said we had to cut a rectangle in the storm door to insert hardware and proceeded to join that girl going thru box and then looking on line for instructions. Manager reprimanding department manager stating that he should have contacted Larson to order another door instead of having customer return, what a three ring circus until my husband and I finally walked without getting our storm door. When we got home found that husband had inadvertently packed a brand new closer that was ours with our return, I had called to have them put that aside so that we could pick it up later, but Menards claimed to not have it! I’m not sure why they wouldn’t have noticed , although it was in cardboard box the way they were going thru things should have notice it was a totally different color and didn’t belong with return,,,, so unprofessional, with no concern of customer throughout the whole ordeal.

If you prefer your shopping experience to be paired with little to no customer service this is the spot for you! Also, have you always wondered what it is like stocking shelves? Buy lumber at menards then try to return it and you’ll know what it’s like to stock shelves. Let me explain the process: go to customer service desk tell them you need to return an item from the back yard. They will give you a carbon copy sheet of what you’re returning, you then drive to the back (don’t forget to go to the delivery gate) if you go to the incorrect gate they will not open it, you’ll have to go to the correct one. It takes an act of Congress to open the incorrect gate. Once you’re in you need to return your items to their places in a neat and oddly fashion(don’t expect help here lumber guys are strictly employed to stand by and watch you). Once this is done it’s time to return to the front of the store to get your money back. Be aware if you spent one cent with menards rebates you will get your entire return in store credit. Your money is never returned. Long story short if you’re looking for cheap stuff cheap with a side of terrible service then come “save big money at menards”!

Menards doesn't value a customer such as Home Depot. I say this because if you go to Menards and try and get a product at the Home Depot price they will find a way not to match it. Now go to Home Depot with a Menards price and they will match or beat that price. I have spent thousands at each and HD is a better store.

All I can say is Menards is the best place to shop! I am a contractor and their prices are way lower than home depot. I drive an hour away just to shop here! Can't wait till they build one in Washington, PA, I'm told its coming soon. Thank you Menards!!

Found great deals on jeans and cereal plus found they even carry my dogs food. Super finds great deals and helpful people.

Easy to find, and plenty of room to get docked. Full trailer load on pallets took about an hour and a half to unload.

This place has it all. Any kind of building supplies, seasonal items, toys, pet food. They even have a section of food items. Store is always neat and clean. Workers are very pleasant and very helpful. We couldn't find the insulation and when I went to the front for assistance the check out person, actually told the others that were checking out that she was going to show us where it was located. It was outside in pickup. Prices are similar to the others around the Washington area, but you get an 11 percentage rebate when you send in your slip. Wished there was one in the Washington area!

1 employee working on a Friday night in applications and cabinets. Sad should of ordered online and picked it up. Oh well not getting a washer today. Update ordering online takes a day or 2 before ready for pickup. Other places maybe a couple hours if not within the hour.

Interesting place, kind of a cross between Home Depot, Rural King, and Wal-Mart. Hardware, pet food, patio furniture, and groceries all under the same roof.

This place is huge, and has a lot of stuff. The staff is very friendly and helpful. I will be back. Always go here for obscure projects before you give up.