Sheets Chrysler Dodge Jeep Ram

Experienced staff, Cole and team made the whole process a breeze. Truly a family experience and will be back for more.

6/15/25- Sunday night- I unfortunately broke down about 20 miles away from Beckley, West Virginia. I was on my way home to Georgia from Pennsylvania. Broke down that afternoon and got AAA to haul my jeep to the closest dealership which ended up being Sheets Cryster Dodge Jeep.

6/16/25- Monday Morning- talked to someone at the dealership around 8:40 as they had questions about what happened to my Jeep. I explained that it was overheating while traveling the previous day. I also explained very early that morning that I was from Georgia and made it very clear that if the car wouldn’t been seen today that we needed to get back on the road and go home to our child with plans on coming to pick it back up when It was seen. I also told them that we had to be out of our hotel room at noon and we would be waiting on a call. Well noon rolls around and I call the dealership for an update. Spoke to that same guy I did that morning and he said “nobody has looked at the car yet” and couldn’t answer when it might be seen. When we arrived at the dealership we spoke to a lady at the service desk that said “you not getting seen today, there are 4 people in front of you”. I was highly upset because the guy I spoke to earlier that morning didn’t mention any of this and we could have been on the road traveling home HOURS earlier. Either way, at that point we headed home and got home around 11:00 that night. The guy at the dealership explained that the jeep wasn’t throwing any “codes” signifying that anything was wrong with it so it needed to be looked into more and it would be $180. I told him we needed some sort of answers so that was fine…

6/17/25- Tuesday- I called for an update and was told that nobody has had a chance to look at the car yet and had no idea as to when someone would.

6/18/25- Wednesday- called and the guy stated it’s been “assigned to a tech” but nobody has looked at it yet and had no idea as to when someone would be able to look at it.

6/19/25- Thursday- I called around 11:00 and spoke to the same guy I spoke to on the previous days. He gave me the same answer as all the other days. He didn’t want to give me an answer because he stated he didn’t want to “lie” to me. I then asked to speak to the manager because I really needed to know if my jeep was even going to be looked at this week. If it wasn’t then I needed to make arrangements to pick it up. It was really hard to believe that there were only four people in front of me on Monday and my Jeep still hadn’t been seen by Thursday.
Fast forward to 4:30ish I called the dealership again as I haven’t heard from the manager and wanted an update. The same guy answered and he finally had an update for me. He stated that I needed a new radiator and temperature gauge. He stated it would be $2,300 (before tax) to install. I obviously wasn’t paying that amount of money to replace a couple hundred dollar part so I made other arrangements by renting a car hauler and hauling it home on Saturday.

Saturday- 6/21/25- when we came to get the car to load it up on the car hauler, the oil dipstick was left on top of the motor and the radiator cap was also on top of the motor and wasn’t replaced. Good thing we check before we hit the road. We made it home that night finally after hours of driving

Monday- 6/23/25- mechanic checked it out and couldn’t find anything wrong with the car. It cost me $100 to have him check it out. Radiator fluid was low which was the only issues but he ran it for multiple hours and never found a leak... how crazy is that?

I have now been driving the car for almost two weeks now and there has been no leak nor has the fluid level changed in the radiator. I’m not sure if it was just a freak accident or someone intentionally drained to fluid to mimic a problem that needed to fixed since they initially found nothing wrong with the car. This whole experience has cost me hundreds of dollars but Overall I’m glad I didn’t trust them and replaced the whole radiator for $2,300 before tax.

This was the easiest process of buying a car. Just told Denny the car I’d like to have and it was in my driveway within a few hours. Encountered zero problems

By far the most unfavorable in servicing a vehicle! If your vehicle needs service, I suggest you take it somewhere else. Starting with phone calls, not being placed in a timely manner to the warranty department, to not having parts, my vehicle has been there over a month and is still not fixed.

I’m extremely disappointed in the way I’ve been treated by Sheets, especially as a returning customer. You’d think repeat business would mean something to them — clearly, it doesn’t.

I called multiple times regarding an issue and was either placed on hold indefinitely or hung up on completely. When I left a negative survey about my experience, they didn’t try to fix the problem — instead, they intentionally retaliated by giving me even worse service. That’s right — instead of addressing the feedback professionally, they took it personally and doubled down on the bad treatment.

I’ve never felt so dismissed or disrespected by a business I previously trusted. If you value customer service and want to be treated like a human being, I’d recommend looking elsewhere.

Bought a preowned Subaru from them.
They gave the best price of any dealer with used crosstrek within 150 miles. Very friendly. Smooth transaction. Low pressure. Highly recommend.

Tommy and Roger took amazing care of me. Got me in my 24’ dodge hornet. I highly recommend them and the dealership.

The staff is amazing to work with on a deal. They go above and beyond to help you get in the vehicle you want.

Easiest purchase I have made when searching for a new vehicle! Tommy was amazing! He got me exactly what I wanted, kept me updated the whole way, and made the whole process super easy and convenient!! Will definitely be back for our next vehicle needs and highly recommend them!

I would give sheets a rating of negative 5. I took my jeep there for a recall and asked them to if they were able to determine why it drives like a tank while it was there. I was called and informed that the bushings need replaced on the sway bar and the cost for repairs would be 2209.00 plus tax for parts and labor. I was told by the service department that the bushings can't be purchased without replacing the sway bar also. Auto works sells the bushings for 26.00 without replacing the sway bar. I was charged 183.00 for the service dept to tell me my vehicle needs 2209.00 plus tax in repairs. What I find extremely frustrating is that Sheets refused to return my vehicle until I paid the cost of 183.00 and I was not informed that there would be a cost or I would have declined this and taken my vehicle to a local garage. I'm certain that to replace a 26.00 part will not cost 2209.00 plus tax elsewhere and the charge of 183.00 should have been discussed prior to practicing extortion so that I could get my car back.
RIP OFF DEALERSHIP

Outstanding car buying and service experience. I couldn’t have asked for a better deal… all without having to even haggle for it. The entire process was simple and stress free. I highly recommend them, and plan to buy all of my future vehicles there.

Very great to deal with! They had a deal worked up in under an hour and the Jeep I wanted delivered a few hours later on a Saturday. Super polite and professional. I recommend them to anyone looking for your next Jeep.

I had an issue where my anti- theft lug nut key was stripped out by another service provider & I stopped into Sheets Jeep in Beckley to see if they had a master key. Even though they were slammed with other customers the day after Christmas, Colton (spelling?), at the service desk, took a few minutes of his time to at least try & help me. He was nice, polite & even though he could not help me fully, his efforts were appreciated! When I am ready to purchase a new Jeep, I'll be coming here to see the sales department.

If looking for new vehicle try sheetz dodge in Beckley West Virginia. Ask for Brandon he will get everything you need done

This is the best experience I have ever had buying a vehicle! Tommy was helpful and kind and I never felt pressured. We felt cared for and appreciated from the time Tommy approached us until we left with our vehicle. My husband and I have agreed we are customers for life. Thank you for taking care of us!

I am a person who does not like high pressure sales. Unlike most other dealerships Cole and Gary were willing to work with me to get the deal I wanted without pressuring me and making me feel uncomfortable. The vehicle I came to look at was sold the day before but they found an identical one they were able to transfer from another dealership. They sent me home that night with a loaner full of gas. The next afternoon they had my car. I came back and traded the loaner for the vehicle I had purchased. They also filled it up with gas. I was thankful for that as I had driven an hour to get the right deal on this vehicle. The price was better than any other dealership closer to me.

My Salesman, Matt Tattoo McGhee was awesome. He worked hard to put me in my new vehicle. He shot the truth with no going back and forth. Would highly recommend my friends and family to go see Matt and let him work up a deal.

Great experience overall. Great salesman who was very easy to work with and talk to. Finance experience was smooth and no surprises. Highly recommend Sheets.

Very helpful, nice friendly place to trade. Go and visit them and they will find you the vehicle you want.

Very satisfied with Sheets Chrysler Dodge Jeep Ram . Mr. DENNY WAS MORE THAN WORDS CAN EXPLAIN! HE WENT OVER & ABOVE FOR ME & MY HUSBAND!! A SPECIAL THANK YOU TO ALL THE ONE'S AT SHEETS THAT MADE THIS PROCESS THAT WAS UNFORSEEN COME TO REALITY SO IF ANYONE IS LOOKING FOR A USED OR NEW VEHICLE GO SEE DENNY MITCHEM AT SHEETS! HE'S #1

I always have great service experiences with Sheets. Joe is top notch in taking care of my all my service needs.

Tommy Blankenship was absolutely fantastic! From the moment we walked in, he made the process of buying a vehicle easy and stress-free. Tommy listened carefully to what we wanted, and with his knowledge and expertise, helped us find the perfect vehicle that suited our needs. He went above and beyond to make sure we got the best deal possible, and we couldn’t be happier with our purchase. His professionalism, honesty, and dedication to customer satisfaction truly set him apart. If you’re looking for a great car-buying experience, Tommy Blankenship is the person to see! Highly recommend!

For the situation I was in, they were very kind, and very helpful. Easy to work with, would do business here again.

I bought my last two vehicles from Sheets in beckley, WV. I think they have good friendly service. Cole, the salesman I saw was nice and helpful. I would highly recommend them.

First off, I’d just like to say that our family has done business with Sheets for over a decade. We’ve purchased three brand new vehicles here since January 2012, and my wife has always been treated fairly when at the dealership for service on those vehicles.

Today was a different story altogether unfortunately. While getting some routine maintenance, including an oil change, four-wheel alignment and state inspection, the service department informed her that she needed to replace the brakes on her 2021 Grand Cherokee L, or else they wouldn’t be able to pass the vehicle for inspection.

West Virginia now inspects vehicles every other year, and the service technician specifically told her that the brakes did NOT need replaced at this exact moment, and more specifically, didn’t even cite a specific time over the next 24 months, in which the repair would need to be made. The only explanation the technician could offer was that he felt like it should be done sometime in the next two years, but that it wasn’t bad enough that he recommended it be done immediately. Essentially, the service department was attempting to strong-arm her into a brake replacement at an expense of around $1200.

Little did they know, my wife doesn’t respond affirmatively to a car dealership attempting to intimidate a woman into making unnecessary repairs. Moreover, the attempted shakedown likely resulted in the dissolution of the business relationship between Sheets and our family. It’s just very disappointing to see a local business not doing the right thing by a loyal customer when they had the chance.

Less than an hour later, my wife was able to take the vehicle to a local garage less than two miles down the road who checked the breaks thoroughly and informed her there was nothing preventing the vehicle from passing inspection. They passed the vehicle and accepted our business without any suggested upcharge of unwarranted repair.

I certainly hope this individual doesn’t represent the values and mission statement of this dealership as a whole, otherwise, they’ll be in graver danger than the prospect of losing just one family as part of their customer base.

Called to schedule my car for an oil change.
I called 2 times waiting over 30 minutes total for the service sept to answer their phone. Called back the 3rd time and they said that they were short staffed and only 1 person working in the service sept and he was trying to do everything.
So finally he answers and I told him that I needed an oil change, he then asked me for my VIN number (had to run to the car) after he had it he said sorry, we are booked for the next several months and we are not taking any new customers. I didn’t know that you had to be THEIR customer for them to service your car and if I had been I would’ve not brought my car in. These people were very rude and who wants to want over 30 minutes on hold these days.
Hire more people

2014 Dodge Ram 3500 threw a DEF code while on our way from NE Ohio to NC. Stopped in Sheetz with less than 100 miles til engine limp mode set in. The service dept was slam packed but Tim helped us out!! Did a code check, found a recall update and got our code cleared!! BIG Thanks to Tim and the counter man from Ohio, sorry didn’t catch his name, yall really helped us out!! I’d give you 10 stars if I could!! Awesome dealership and awesome people!!

Great experience every time we buy a vehicle here! Great salesman, finance people, and even dealing with the parts and service people are all wonderful Customer Sevice. I’ll always be a returning customer!

We had a great experience with a nice respectfull salesman, he located the vehicle we wanted . We were impressed.

This is the 2nd car that we have purchased here within a year and a half’s time with Denny Mitchem. ( jeep grand Cherokee L and a jeep wrangler ) I am always recommending them . My husband and I have went though many dealerships , and Sheets has by far been the best we have delt with . 10 stars . You won’t be disappointed

We LOVE Sheetz Chrysler Dodge Jeep Ram!! They have and always will be our go to dealer. They don't aggravate or pressure. They will go out of their way to help their customers. Ask for Brandon Williams. Great salesman and person.

Sunroof started leaking after warranty ran out and extended warranty would not cover the leakage. Was dealing with Leah in the services department, she was wonderful, she was able to get sunroof cover by Chrysler Dodge. I'm so thankful to her.

I use the service department for maintenance on my Ram. They are always courteous and help resolve any issue I've had.

They are truly the best!! I have bought several vehicles from them and will not go anywhere else!! Great sales department, finance and service!! Cody and Roger are the best!!

Great bunch of people worked hard for me so easy to work with found what we wanted and worked it out thanks Cody