Lowe's Home Improvement - Christiansburg, VA

Thanks for making me feel bad for waiting to ask a question, not telling me something necessary for the product, and avoiding me by serving the next guy when you knew I was one aisle over bc I told you, so you wouldnt have to do one extra step to serve me. Slick, I guess, I walked out!

Today there was a family who had a dog in the store that was not a service dog,I complained to a couple employees about it and they seemed like they didn’t care about my complaint, I even asked if there was a store manager that I could talk to about it and they told me that they didn’t know where the store manager was,not very professional at all,if I could give them zero stars I would

Sabrina at the paint counter is extremely kind and helpful! She made sure we got the right type of paint for our deck.
This Lowe’s in general is well stocked and always has friendly and knowledgeable staff.

This Lowe's store always seems to be struggling with staffing when I go. For my most recent purchase, no one was available to unlock the items I was hoping to buy. After walking across two departments, I found a stocker who unlocked the item, but the promotional items were not in stock. This resulted in a 35-minute wait at the service desk, where only one person was working. It was only about 7:30 pm when I was there, and yet the entire time, I only saw a total of 4 employees.
This is not the first time I have had issues like this at the Christiansburg Lowe's store.

ATTENTION GARDNERS: Lowe's is selling single vegetable plants for $4.98. Crow's Nest off Price's Fork in Blacksburg has a 4-cell packet of a wide variety of vegetable seedlings for $2.99! Don't let these big box stores exploit you because they know tariffs have more people planting gardens. Do yourself and a locally owned business some good and buy your plants at Crow's Nest. You'll be glad you did.

The lady with long nails at the paint counter today saved my worthless life (or at the very least saved me from hours of extra work and probably 45 trips to the hardware store). Thanks to her this wobbly vanity I found on the side of the road no longer looks like it was painted by a teenage girl in her goth phase which is more than I ever dreamed I could accomplish today.

She was a great help, saved me some money, gave very practical advice for this kind of project and I really appreciate it.

Typical Lowes Hardware. Sure! Lowe's is a great place for home improvement needs. The store is well-organized, and they usually have a good selection of tools, hardware, and building materials. The prices are reasonable, and they often have sales that make projects more affordable.

The only reason for four stars instead of five is that finding staff for assistance can sometimes be hit or miss, especially in busier sections like lumber or plumbing. However, when you do find someone, they are usually helpful and knowledgeable.

Overall, it's a reliable store with a good selection, and I’ll definitely be back for future projects!

For less than $2k I was able to totally renovate my mother's bathroom and the staff will help you find anything you need. They'll even call other stores to hold things.

1) Customer service is usually pretty good! Friendly, helpful people

2) Women’s bathroom toilet seat all screwed up. Truly sorry people can’t seem to keep things nice in society, but also - you’re Lowe’s. Fix it ??

I wanted to leave a review regarding the wonderful customer service experience I had yesterday. I had my baby with me at Lowe’s looking for Christmas decor for my porch. I had my baby in her stroller because she didn’t want to be in the buggy and cried when I put her in it. Two male (I wish I knew their names) employees offered to help me find what I was looking for and went above and beyond to do so! They noticed I couldn’t push the cart and the stroller both so one of them took the time to push it around for me, help me at checkout, AND push it to my car. I felt so grateful for the help. They have no idea how much it truly meant to me and I hope they see this and get rewarded for their job well done!

I needed a new fridge, went to Lowes, and a very well-spoken person "helped" me. He had me sign up for a Lowes credit card, and talked about a 6 month option for paying off the charge without interest. Then he offered me a discount for no particular reason, I should have woken up then. Now it turns out that because I accepted the discount, I will be charged 30% APR on my purchase, and there will be no 6 month, no interest deal. This is simple deceit. SHAME on you, Lowe's credit card!

Great customer services, Tina is the best ever , always happy to help
Paloma help me with my credit account , help Hispanic community, thank you

Save yourself some time and money
Go to Home Depot across the street
Custom service at this Lowe's is a disgrace order pickers are a disgrace as well as management no apologies no accountability apparently my fault my order is never compleat or correct as well as what looks like culled lumber being put on customers orders
Check your online orders carefully I pickup weekly order is never compleat or correct with the worst lumber they have to offer cracked split holes exc
Go through 6-7 different employes with their favorite line of that's not my job
In Lowe's Cburg every week day of the year
$10,000+- a week spent
Same problems everytime not a one off has been going on for years the same way no change

A Lowe's employee (Bertha) went above and beyond her duties to assist us in buying outdoor blinds today. She is a true asset to your company. Please express our sincere appreciation to this awesome young lady.

Went to buy paint and I rang the service button for someone to come mix my color. I waited for 30 minutes and no one came to help me and several employees just walked by and ignored me. I will be taking my business to Home Depot from now on.

Customer service is severely lacking in most departments. I've gone exclusively to Home Depot since I was a kid and worked there about a year ago.

But I've sadly got a Craftsman Lifetime Warranty on my toolbox, so I'm forced to come here.

The customer service that has been on shift while I was there for warranty work was okay. A tall lean black guy was very adamant to help me find an adapter I was looking for. Even went down with me to tools to look for it. Very talkative. I got the feeling he enjoys his job.

But majority of the time, I just have to look for it myself or give up and go somewhere else. The Them/They that's in hardware from time to time is very nice. Can't recall their name for the life of me.

Had what I needed, just the app needs to be a little clearer about fashion lighting and regular aisle numbers. All Lowe's have poor directions to find the items. Same bin numbers can be in multiple places. More specific directions needed to find the bin.