Lowe's Home Improvement - Galax, VA
- 8417 Carrollton Pike, Galax, VA 24333
- Commercial Roofing
- Residential Roofing
- Financing Available
- Free Estimates
- Licensed & Insured
At Lowe's Home Improvement, located at 8417 Carrollton Pike in Galax, Virginia, we specialize in a comprehensive range of roofing services, including roof inspection, maintenance, deck repair, skylight repair, gutter repair, and water damage repair. Our expertise allows us to tackle both residential and commercial projects with a focus on delivering durable and high-quality results. Our well-coordinated team is dedicated to managing complex projects from start to finish. We pride ourselves on our organization and attention to detail, ensuring that every aspect of your project is handled with care.
Whether you need a simple repair or a more extensive renovation, we are equipped to provide long-term value and reliability in every job we undertake. Serving Galax and the surrounding regions, we are committed to providing a seamless experience that meets your specific needs, ensuring that your project is completed thoroughly and efficiently.
Customer reviews for Lowe's indicate a generally positive sentiment, with many praising the helpfulness and professionalism of the staff. Several customers highlighted exceptional service experiences, noting that employees often go above and beyond to assist them. However, there are some concerns regarding the efficiency of order pickups and certain negative interactions with staff. Communication issues during the pickup process have been a point of contention for some customers. Delivery service has also faced criticism, with reports of delays and issues with product quality, which detracts from the overall positive experience.
- Lowe's has the best customer service hands down.
- Employees often go above and beyond to help their customers.
- Staff are professional, polite, and dedicated to customer satisfaction.
- I was helped with loading heavy items onto my truck, which was greatly appreciated.
- Employees like Kimry and Ashley truly enhance the shopping experience.
- There were significant issues with order pickups, leading to confusion and delays.
- Some staff interactions were described as rude and unprofessional.
- There were complaints about the quality of lumber, with reports of warped and split boards.
- Delivery was delayed by four days, causing frustration for customers.
- Certain staff did not seem to communicate effectively, leading to poor customer experiences.
I recently visited your Galax store, admittedly unsure of exactly what I needed and clearly looking a bit lost. Before I even had a chance to ask for help, I was approached by a genuinely kind and professional gentleman named Brian. From the very beginning, his approach was not at all pushy or sales-driven—it was clear he simply wanted to help. He had that rare ability to read the situation and offer assistance in the most thoughtful, sincere way.
Without hesitation, Brian stepped in with a warm demeanor, sharp knowledge, and a clear passion for helping others. Despite being new to this location—he mentioned he had recently transferred from another Lowe’s—it felt like he had been working at this store his entire career. He knew exactly what I needed, asked all the right questions, and offered expert advice without making me feel rushed or overwhelmed.
This was, hands down, the best customer service experience I’ve ever had at a Lowe’s. Usually, it’s a challenge just to find someone available to assist, let alone someone who treats you like it’s a privilege to help. Brian went above and beyond in every way. His professionalism, kindness, and expertise are what I would call top-tier—this is the gold standard of customer service.
I believe Brian may have been a store manager—and if he’s not, he absolutely should be. He carries himself with the kind of leadership, knowledge, and care that inspires trust and elevates the entire customer experience. This is someone who not only sets the standard but raises it.
Lowe’s needs more people like Brian. He wasn’t just helpful—he was exceptional. He should be recognized and, frankly, he should be the one training others. His level of customer care and enthusiasm can’t be taught—it’s just who he is. You can tell he loves what he does and genuinely enjoys making a difference in people’s day.
Thank you, Brian, for turning what could have been a stressful visit into a fantastic one. I’ll absolutely be going out of my way to shop at the Galax store from now on because of this experience.
Well, I placed an order online and went in to pick all of it up from the pro deck.
Now with it being so early in the morning before 8 am the pro desk person was not in just the checkout person, when I spoke with them they acted like they did not understand what I was picking up.
They told me I had to go to customer service now when I get to customer service. The person at the desk said why did they send you back down here? When you ordered it from the pro desk it's up there, she nicely called✨️ someone and asked them to meet me at the poor desk area for a pickup, and guess what it was the same person.
Now, that's what I call bad customer service i just laughed out loud and smiled.
Had parts missing from windows purchased at Lowes and installed by myself. Talked with Travis Taylor and he was able to find replacement parts and made my issues disappear.
Kudos to a real professional problem solver with a very pleasant demeanor. This type of employee...really exists...still. Thanks for what you do!!
137 locals recently requested a quote
Company Locations
Branch Offices
- 8417 Carrollton Pike, Galax, VA 24333
- Commercial Roofing
- Residential Roofing
- Financing Available
- Free Estimates
- Licensed & Insured
The average roof replacement cost for a residential home typically ranges from $7,000 to $15,000, depending on factors such as roof size, chosen materials, roof pitch, and labor rates in your area. Premium materials or complex designs may increase the price.
The cost to replace the roof of a commercial building typically ranges from $5 to $12 per square foot, depending on several factors such as roof size, material, labor rates, building type, and local code requirements.
Several factors influence roof repair cost, including the extent of the damage, roof accessibility, material type, labor costs, and whether it’s a general repair or an emergency fix. Minor repairs can start around $150–$400, while major repairs may exceed $1,500.
Roof leak repair cost generally ranges from $300 to $800, depending on the size and location of the leak, the materials required, and labor intensity. Complex leaks involving structural repairs or interior damage will cost more.
Flat roof repair cost for commercial properties usually ranges from $500 to $3,000, depending on the roofing material (TPO, EPDM, PVC), the extent of the damage, and roof accessibility.
Mobile home roof replacement cost typically ranges from $3,000 to $8,000, making it generally more affordable than traditional home roof replacements, due to smaller size and simpler structure.
It's not necessary to stay home during roof replacement. Roofing work is noisy and can cause vibrations inside the house, which might be uncomfortable. Most homeowners choose to leave during major parts of the project, but our team ensures safety and keeps you updated, whether you're home or not.
The timeline for a roof replacement typically ranges from one to three days, depending on the size and complexity of the roof, weather conditions, and material type. Larger or more intricate roofs may take a bit longer, but we always aim for efficient, timely completion.
To hire a roofing contractor, start by researching local companies with good reviews and proper licensing. Request quotes from multiple contractors, verify their insurance and certifications, and ask for references. Always ensure you get a written contract that outlines the scope of work, timeline, and payment terms.
Check if a roofing company is legit by verifying their business license, insurance, and local certifications. Look for memberships in professional associations, read customer reviews, and ask for recent project references. A legitimate company will be transparent and provide all documentation upon request.
When choosing a roofing company, consider their experience, customer reviews, warranty offerings, and quality of materials. Make sure they provide clear communication, detailed estimates, and a solid portfolio of completed projects. Local expertise is also a major advantage for understanding regional roofing needs.
Warning signs that your roofing contractor might be ripping you off include vague contracts, pressure to pay large upfront deposits, lack of proper documentation, and unexplained price increases. Always ask for itemized estimates and written guarantees, and avoid contractors who avoid answering your questions directly.