Lowe's Home Improvement - Galax, VA
- 8417 Carrollton Pike, Galax, VA 24333
- Commercial Roofing
- Residential Roofing
- Financing Available
- Free Estimates
- Licensed & Insured
About the Business
At Lowe's Home Improvement, located at 8417 Carrollton Pike in Galax, Virginia, we specialize in a comprehensive range of roofing services, including roof inspection, maintenance, deck repair, skylight repair, gutter repair, and water damage repair. Our expertise allows us to tackle both residential and commercial projects with a focus on delivering durable and high-quality results. Our well-coordinated team is dedicated to managing complex projects from start to finish. We pride ourselves on our organization and attention to detail, ensuring that every aspect of your project is handled with care.
Whether you need a simple repair or a more extensive renovation, we are equipped to provide long-term value and reliability in every job we undertake. Serving Galax and the surrounding regions, we are committed to providing a seamless experience that meets your specific needs, ensuring that your project is completed thoroughly and efficiently.
What people say about “Lowe's Home Improvement”?
Customer reviews for Lowe's indicate a generally positive sentiment, with many praising the helpfulness and professionalism of the staff. Several customers highlighted exceptional service experiences, noting that employees often go above and beyond to assist them. However, there are some concerns regarding the efficiency of order pickups and certain negative interactions with staff. Communication issues during the pickup process have been a point of contention for some customers. Delivery service has also faced criticism, with reports of delays and issues with product quality, which detracts from the overall positive experience.
What Users Like The Most
- Lowe's has the best customer service hands down.
- Employees often go above and beyond to help their customers.
- Staff are professional, polite, and dedicated to customer satisfaction.
- I was helped with loading heavy items onto my truck, which was greatly appreciated.
- Employees like Kimry and Ashley truly enhance the shopping experience.
What Users Like The Least
- There were significant issues with order pickups, leading to confusion and delays.
- Some staff interactions were described as rude and unprofessional.
- There were complaints about the quality of lumber, with reports of warped and split boards.
- Delivery was delayed by four days, causing frustration for customers.
- Certain staff did not seem to communicate effectively, leading to poor customer experiences.
Recommended Reviews
I recently visited your Galax store, admittedly unsure of exactly what I needed and clearly looking a bit lost. Before I even had a chance to ask for help, I was approached by a genuinely kind and professional gentleman named Brian. From the very beginning, his approach was not at all pushy or sales-driven—it was clear he simply wanted to help. He had that rare ability to read the situation and offer assistance in the most thoughtful, sincere way.
Without hesitation, Brian stepped in with a warm demeanor, sharp knowledge, and a clear passion for helping others. Despite being new to this location—he mentioned he had recently transferred from another Lowe’s—it felt like he had been working at this store his entire career. He knew exactly what I needed, asked all the right questions, and offered expert advice without making me feel rushed or overwhelmed.
This was, hands down, the best customer service experience I’ve ever had at a Lowe’s. Usually, it’s a challenge just to find someone available to assist, let alone someone who treats you like it’s a privilege to help. Brian went above and beyond in every way. His professionalism, kindness, and expertise are what I would call top-tier—this is the gold standard of customer service.
I believe Brian may have been a store manager—and if he’s not, he absolutely should be. He carries himself with the kind of leadership, knowledge, and care that inspires trust and elevates the entire customer experience. This is someone who not only sets the standard but raises it.
Lowe’s needs more people like Brian. He wasn’t just helpful—he was exceptional. He should be recognized and, frankly, he should be the one training others. His level of customer care and enthusiasm can’t be taught—it’s just who he is. You can tell he loves what he does and genuinely enjoys making a difference in people’s day.
Thank you, Brian, for turning what could have been a stressful visit into a fantastic one. I’ll absolutely be going out of my way to shop at the Galax store from now on because of this experience.
Well, I placed an order online and went in to pick all of it up from the pro deck.
Now with it being so early in the morning before 8 am the pro desk person was not in just the checkout person, when I spoke with them they acted like they did not understand what I was picking up.
They told me I had to go to customer service now when I get to customer service. The person at the desk said why did they send you back down here? When you ordered it from the pro desk it's up there, she nicely called✨️ someone and asked them to meet me at the poor desk area for a pickup, and guess what it was the same person.
Now, that's what I call bad customer service i just laughed out loud and smiled.
Had parts missing from windows purchased at Lowes and installed by myself. Talked with Travis Taylor and he was able to find replacement parts and made my issues disappear.
Kudos to a real professional problem solver with a very pleasant demeanor. This type of employee...really exists...still. Thanks for what you do!!
137 locals recently requested a quote
Company Locations
Branch Offices
- 8417 Carrollton Pike, Galax, VA 24333
- Commercial Roofing
- Residential Roofing
- Financing Available
- Free Estimates
- Licensed & Insured
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