Lowe's Home Improvement - Littleton, NH

Bought a house plant it broke on way out the door they were on it got me a new one and cleaned up the mess

Shawn in appliances helped me so much on 12.29.24
BEST CUSTOMER SERVICE IVE EVER HAD. HE WAS FRIENDLY, VERY HELPFUL AND EVEN INTERACTED WITH MY KID AND KEPT HER HAPPY AND ENGAGED INSTEAD OF MAKING MY VISIT CUT SHORT DUE TO A MISSED NAPTIME.

Great store. Clean organized, lots of help available. One store associate let us know our tub insert was for new build as it would not fit through a normal door. Good catch. Associates were helpful from tub to tile to faucet to electrical and caulking, whereabouts I. The store and details. Check out smooth and helped load tub in our truck.

In this day and age its easy to remember to leave a negative review. I would like to leave a million star review to a Littleton Lowes Employee named Cindy. She was attentive, kind, courteous and sold me a refrigerator a month or so ago which I probably wasn't going to buy but she made it to easy to purchase! Thank you Cindy! I hope they keep you forever and give you a HUGE RAISE :D

So far, I have had great experiences here! Every time my husband and I come by, there are people who are friendly and willing to help!

I bought a fridge that was supposed to be delivered and installed for me as well as my old fridge taken to recycle. It didn't fit through my front door so the delivery guys removed the fridge doors to help it fit. That didn't work so my husband started to take the front door off the hinge. While he was doing this the delivery guys said they don't have time for this and left. They took my old fridge and left the new fridge in pieces in my mudroom. Not only that but my water was turned off in my house because there wasn't a shut off valve on the fridge. ZERO stars for lowes third party delivery guys.
However... I spoke to someone at lowes that said they were the manager and would call me back once they figured out what happened. I called back and hour later to get an update. Food is sitting on my counter melting and going bad, water is turned off in the whole house, I have a 6mo old who needed a bottle and I didn't have water for it. And a two year old that can use the toilet. When I called back I was told the manager of the store is a man not a girl. So I was lied to, and that the person who I talked to went home and hour ago. Not impressed. I then spoke to the front end manager Lorrie (Laurie?), who was very understanding of the issue and told me she would take care of it. I was worried because I was told an hour before that someone would take care of it and they went home. But Lorrie sent Brian and Chris to fix this problem, which I'm sure is far beyond what they get paid for. Because of these three people I give a 4 star. They went above and beyond to make sure my kids had food and water. They fixed a problem that was caused by the third party delivery service. Kudos to them for going far above and beyond for my family!
Thankyou guys!
Jessica

This is my preferred hardware store whenever I need something. I can always find what I need and if I can't someone is always around to help. I also really REALLY love their garden section. It is my all time favorite!

I’m an elderly lady who went to our Littleton NH Lowes Store for window box plants and bags of potting soil. I was met by this amazing young man asking if I needed help which I did. I wish I’d taken notice his name tag so I could give him credit for his kindness. Such a polite and helpful young man. He helped me take and load my potting soil and my plants into my car for me. Such a great employee! I’ll try to return to Lowes to actually get his name.

As an Electrical Contractor, I would buy about $1,000 worth of GE electrical panels from this store every year when I'm in the area. I stop in the other day only to find they have dropped the brand. Then I go over to buy a specific laser level, they don't have the one I want. Oh well, I'll just get some salt for my softener... only to find out that NOW I'M A CASHIER TOO !!!! I have had it with this place and the fact that there is an able "associate" standing around the self-checkout to help with problems, when SHE COULD BE RUNNING A REGISTER !!!! I am NOT a cashier, nor do I want to be. I asked to speak to a manager and she told me they all took the day off ! Imagine, a store the size of Lowes, with NO MANAGER on duty ! The only reason I used to go there was because of the GE brand panels and to pick up a few things at the same time, so I can write one check (hate credit cards) Now I have zero reason to shop here and I was able to find the laser level I needed at HOME DEPOT !!! They had 4 of them. Good bye Lowes !

Kudos to "Ed" associate who went over and beyond today.. Very nice man, He was extremely helpful and I left buying 2 beautiful plants..

Bought a kitchen stove today. Quick awesome transaction .Leah is a great help in appliances dpt. Knowledgeable, forthcoming, super helpful and GREAT with dogs!!!

If I could give a zero for customer service I would. Don't waste your time. Home depot is right next door where they have way better customer service. I would not spend a dollar here. And if you do for God sake keep your receipts or you will have nightmares. Recently fired the manager and the pro desk employees I assume for theft as they are highly over sensitive at the moment about returning anything. Used to be a good place to shop. Not anymore

There's usually someone at the self checkout, I think he's a veteran, who always lifts those 5 gallon jugs into my cart for me. Always a good customer service experience.

I ordered 3 appliances on November 12 to be delivered on November 28 with a window of 12:30 to 4:30. Took the day off from work emptied out the refrigerator, unplugged the stove and microwave and no one shows up. I was home all day. Their driver said he called me and I looked through my phone and their was no voice mail or text on it. At 4:00 I get a message they are running late. As of 8 no delivery. Called Lowe's and spoke with an assistant manager that said their delivery people had gone home and I requested to speak to the delivery people so she transferred me and I am on hold for 20 minutes and no one picks up. To say I am a little upset is mild, I make my own dog food and 930 at night I have to plug in the refrigerator and stove so I can make it which if they had delivered when they were supposed to it would have been done by 6 but instead it is done at 10:30. I am calling them today and some how they had better make this right or my shopping there ever again will come to an end.

Terrible deliver experience. If you are ordering online do not depend on the date it says it will be delivered. They scheduled mine two days later, have me a 4 hour delivery window from 10:20-2:30 and it showed up at 4:30. They also canceled items off my order that I needed with out telling me. Went to start my project and I am missing lumber. Had to travel to store to get the canceled lumber. Revised 11/9/23, after completing my projects they shorted me a sheet of plywood and sent Kiln dried lumber instead of pressure treated. I did get refunded for the short but had to travel to the store and swap the other lumber. Defeats the purpose of getting it delivered. Very disappointing.

The products are fine. What I have a major issue with is the checkout situation.

Got a discount code or something? Gotta get an associate to sign into the kiosk first. Something have a clearance price? Gotta get an associate to sign in. The scan gun gets finicky because and won't seat properly? Gotta get an associate sign in.

Waited 15 minutes in total just so the associate could mozy on by and sign in each time.

There were 5 associates at the customer service desk and the checkout lanes were closed except the self checkout WHICH ONLY ACCEPT CARDS ONLY.

I'm annoyed. I hope it changes soon cause this is silly.

Needed mulch. Sales associate very helpful in helping to load 8 bags of mulch for a senior. Witty banter whilst loaging. Would recommend to a friend.

I visited on the 25th of August I was helped by Chris, Christina, Kennedy, and Jeff near the Pro desk early in the morning, they were absolutely amazing and really made the experience pleasant I could not have asked for more, they were all so friendly and helpful it was absolutely amazing. On the 26th of August I was helped by Robert over in power tools, he was incredibly helpful and amazing as well. Honestly the one two punch of always having amazing associates helping me has made the Littleton Lowes my go to when I'm up in New Hampshire. There's no question in my mind that I'll be back here and it's all because of these employees. And if they end up reading this, THANKS!

Needed some bark mulch, and it was on sale 3/ 10.00. Picked up 6 bags and on our way. Would have appreciated a lift with it but everyone was busy.

Fantastic Customer Service from Martin at Lowe’s in Littleton!

I want to recognize Martin at the Littleton Lowe’s store for his outstanding customer service during my last two visits. I’ve been working on a few outdoor projects for my mom — sealing a walkway and building stairs for a memorial garden — and Martin made the whole experience so much smoother.

He was incredibly knowledgeable and, most importantly, a great listener. I explained what I was trying to do, and he took the time to really understand the project before helping me find exactly what I needed. He had a lot of patience, offered thoughtful suggestions, and made sure I felt confident in my choices.

Martin even helped me load heavy wood and flowers into my trunk — a small act that made a big difference. His kindness and professionalism truly stood out, and it’s service like this that keeps me coming back. Thank you, Martin, for going above and beyond!

Picked up some materials here The staff was very friendly and willing to go the extra mile to help me out

Great store, nice people and service. They offer a 10% discount to all veterans. It's definitely one of the better big box stores.

Great experience buying an appliance. Went in on Friday, told the woman in the appliance department what dimensions I needed for a washing machine. She showed the options and what was in the warehouse. Sold and out the door in under ten minutes with the delivery made flawlessly the next day. Perfect job! Great!