Erie Home - Albuquerque, NM

Great job this crew is very professional and did a great job, cleaning during and after the project was completed

I would like to thank Antonio Trujillo and everyone at Erie roofing in Albuquerque, Bee Mexico. Antonio was not pushy. He explained the whole process to my satisfaction. The installation crew was professional and worked hard. I will recommend them to family and friends

The roof looks super clean and gorgeous, literally the best looking house on the block quality. Gotta thank these guys, David Matts, Antonio Trujillo and their crew for giving us a chance to work with them and made our roof look even more brand new. Located in the ABQ area, huge shoutout to them, they all are great people and appreciate all their time and hard work!

I appreciated the professionalism and care taken throughout the process for the contracting, installation and cleanup. Thank you. Sue Garfittt

We are extremely happy we went with Erie. Even with a couple of bumps on our journey the outcome is excellent. Our sales representatives worked really hard to find the right fit to our situation and we appreciate that. Install occurred during rare weather events and they powered right through it. It has been a pleasure working with them and hope to have future work on some outside sheds.

If you live in New Mexico, BUYER BEWARE!
Your contract reads you have 3 days to cancel. If you haven't heard from the project manager in 2 days, I would cancel!
Your contract reads you will be contacted in 5 days. NEVER HAPPENED!
I will say the product they sell is great, it's the execution that is deplorable.
Here's my account of what happened to us...

On June 11, 2024, two young men came to our home to sell us the tile. We told them we needed it completed by August 22.
We waited 20 days, no call. I called the project manager. He apologized and said he would check and get back to me that afternoon. He never called back. I called him the next morning and he said he wanted to come out and see the roof himself. Said he would be here at 11am. He said not to worry, I will put my best crew on it. I told him I need at least 1 English speaking person here at all times. He assured me there would be and he would be here. That was July 9th.
The order didn't get placed until the next week, making our installation date, August the 7th. He told me not to sign any paperwork until the job is done.

The project manager said he would come by August the 6th to show us the tile. They showed up on August 7th at 7am.
The issue was the tile. He claims he ordered the "Santa Fe" tile, but the tile he brought looked nothing like the photo. He said, they showed you photos? They weren't suppose to show you photos, they should have had the actual tiles. I took the tile back to my spouse and said this is not what we ordered, what do you want to do?

Our time frame was to be done by August 22nd. The project manager said it would take another 10 days to get the tile sent to us, if it actually arrived on time, so we agreed to take the tile, but not happy about it at all.
The project manager said he would be there most of the day. I saw him all of 20 minutes. And the manager of the company was there half the day. leaving only one who spoke English.
Frustrated and angry, I typed a negative review. I no sooner placed that review than the project manager was at my door. I have never seen such urgency. He brought 6 tiles, all in red tones, which were not what we thought we were getting. Realizing the job was not complete, I took down the review.
He told me that he would be by tomorrow so they could complete the job.

On day 2 of the installation, only Jorge was here. Halfway through the 2nd day, he came down and asked me to sign off on the job, that he had to leave and there was no one else who spoke English here. I told him what the project manager told me and refused to sign.
At the end of the job, they asked me to sign off on the job. I did, but I notated that I was signing under duress as I did not know for sure if the job was complete.
I called the project manager and he said he would be by Wednesday the 14th to install that piece and paint the object that needed painting. I said Ok.
Wednesday rolls around and I am not saying a thing before 5pm as I want to give the project manager a chance to be good at his word. No surprise, no call, no show.
I got a call saying he would be there Friday to finish up. I said Ok, please see that you do. He did. But as he left, he told my spouse, I hope he will write a good review.
I told my spouse, I cannot in good conscience write a good review.
Three days later, I notice I received a response from Erie Home stating they would like me to call them
I did call them. The man I spoke with asked me to tell him what happened and I did. He said he would forward everything I relayed to him to the Regional Managers and the Project Manager. He said the Regional Managers would be in contact with me after September 17th, my first full day home from vacation to discuss options. I am assuming they may be contacting me this coming week, being thoughtful in giving me time to adjust from vacation.

Trust me, I will keep you posted. In the meantime, take the first paragraph of this review to heart.

I had to edit my review because it was too lengthy.

Thanks to Erie Home, we now have a fabulous, worry free roof that will withstand anything monsoon throws our way! Adam and Braedon provided a very thorough inspection and talked us through the superiority of an Erie Home roofing system. David was our production manager and kept us up to date on our roof time line and was always available by phone or text. The installation team was so hard working and really paid attention to the smallest details. Thank you again for all your teamwork and our beautiful roof!

We are happy with the work done and would recommend them to others. We are planing an extension to our home and will call on Erie to do the roof
Thank you Erie.

First of, i was quoted 57.000$ for the metal roof. We agreed on 35,000$. Aĺl seam fine until the second day of installation. First one of the employees back up into a brand new planted 158$ white dogwood tree. Rippind it out. When i tried talking to him, he didn't speak a word of English. No problem when the owner showed up at 11am i told him all he replied was sorry. Once they left there where nails and cigarette butts in my drive. I am a none smoker. Also they left lunch garbage hidden in my flowerpot behind. How rude. After they left i noticed that the small stipp over the front door was not upgraded. Once i talked to the office, i got promised it will be taken care on. I havent got an update or communication from them since July 3rd. Unprofessional and very disappointing. Maybe its only in Albuquerque NM that way. But check out the subcontractor first i recommend. I have photos for proof. Update. It has almost taken one year to fix what they didn't do the first time. On February 11th they finally finished. But i didnt get the money for my tree they ran over. David Matts is the one in charge in New mexico but he is the worse. He had almost 6 month to get the coupon for the tree, but he will notdo anything extra to work with his clients. Worst supervisor ever. I wound not recommend the New Mexico department for anything. Sickened by it all.

First time having a roof replaced, went smoothly due to the through replacement procedure explained by the Erie Home spokemen.

Work was amazing, the crew that came out to do our roof was expectational from start to finish. Finished the job in the town they said it would be done.

Erie Homes put a new roof on my house. Materials arrived the day before and were placed on the roof in preparation for the next day. The crew came and each person knew what to do and got started. It was like a well oiled machine. When they finished ( that afternoon) they cleaned up my yard. It was a fantastic experience. You can't go wrong with this company.

Final update:
After 3 weeks and several phone calls, the county inspection is now complete.
This is an update. Although Erie Home and the contractor did an excellent job, I'm scaling this back to a 4 star rating because they failed to complete the very last and hugely important action. In my county, a re-roof requires a building permit and successful (passed) inspection. The project was completed more than 2 weeks ago but has yet to pass inspection despite my phone calls to get this moving. So, I'm the homeowner and will be held responsible for this, which could come with penalty. The building permit has to remain on display, outside in the weather and has been there over 3 weeks getting hammered by the rain and heat.

Original post:
After a year of disappointments getting our roof in shape, contacted Erie for an inspection. They conducted a very thorough inspection with pictures and a written report. They gave us a reasonable quote for a new roof and decking replacements, along with any other repairs needed to make everything right. The installation team was outstanding !

Great customer services, cominication with flexible scheduled to install the roof. The installers team are professional and leave my property clean. I recommend 100%, Erie Home Company.

Friendly, worked hard, and got a local certified company to remove and replace the solar panels for only $5,000 versus the original company (SunNova) that wanted nearly $17,000 for the same work. The product demos were awesome and explained very well by professional people. The is a much better quality product than any others I've seen on the market. I've done roofing before on multiple house and was very impressed with Erie.

In today’s busy world, I didn’t even know where to begin to have the roof replaced. I appreciate that Erie Home took the time to answer my inquiry right away and met with me to explain and answer numerous questions. The entire process was low stress. The work was completed expeditiously and the result surpassed expectations! Even the mailman said it was the best roof in the area. Thank you Erie Home!!

The roof is great. It's unique venting system is really making a difference in keeping the upstairs cooler and more comfortable.

Everything was great until the air conditioner stopped working because a roofing nail had pierced the line. So in addition to the 40K for the roof I had to spend 1500 to get that fixed. Doesn't seem to be included in the warranty.

David from Erie called and said they were going to reimburse us for the air conditioner repair.

In the end everything worked out just right I said at the end because when they were installing the shingles somehow there was a miss communication of what we were supposed be receiving so they had to redo the roof because they were like 3/4 of the way finished with the wrong shingles but it was all taken care of about two weeks later We got the right shingles and they installed them just fine.

This is the best roofing company that I have ever dealt with. The salesman Jacob and Rodney are fantastic in illustrating comparison cost to there reliable service and product. My roof was inspected three times after work was completed. No errors on the installers as they were also courteous and respectful. Great job gentlemen! Cheers

I am very happy with every step of the process and would recommend this company to anyone that needs new roofing!

They promised us that they would finish in two days and that is the main reason i chose them. Since my wife and I are both very handicapped and did not want to deal with problems. Problems is all we got. They ruined our air conditioner, left nails everywhere in my yard where I park my RV. I just found another one just this week documented by the time stamp where and where it was. They broke our skylights and tried to repair them by using shink wrap with a hair dryer. When they finally did replace them, they used the wrong nails instead of screws and not enough. I had to point out all errors as the project manager never showed up on day one. Now they just threatening me with a lien on my home. I may be handicapped but I'm not going to be taken advantage of by them. If anyone else has experienced problems I'd like to hear from you.

Maria Ortiz and her crew Did my roof. They did an awesome job. They cleaned up the area free of construction materials. Very courteous and very hard working young men. I couldn't have asked for anything better.

You come to OUR door, the day after Christmas. You ask to come give us an estimate, fine. You call to schedule as soon as the first guy leaves. For the next day. Fine. But, when the guy comes to give an estimate and instead of doing the "Very thorough roof inspection" (not needed - just want the quote please), first thing he does is asks to be let inside? There's no need for the random "roofer" stranger to be let inside. Oh, but it's just to "educate us" on your products. Um, no, thank you. Do not show up to people's doorsteps. And SO MUCH talking. Without saying anything. A roofer should know roofs, not be trying to go inside your house to educate you.

The roofing material is amazing! There is such a difference in the house temperature; the heater does not turn on as often. It feels like the house has a blanket and it's keeping us very warm. In addition, the soundproofing of the house is improved. We're very pleased with the work and professionalism, the salespeople... shout out to Jeff and Braeden both amazing young men, very professional!

Theses guys were amazing. They came in like a wrecking ball and 9 hrs later we had a brand new beautiful roof. From the start when Jeffrey and Estevan showed up to give us our free inspection and evaluation, we knew we were dealing with true professionals. They explained the process fully and showed us samples and we talked at length about the scope of the project. The quality of the work is second to none. We are very happy with the outcome.

Update (10/25/2023): Because David from Erie (Albuquerque office) reached out to us today, in effort to understand and address concerns mentioned in original review, we are changing the star rating from 3.5 to 4. We appreciate his proactive efforts. Thank you.

Original posted 10/24/2023: Erie Home Construction appears to be a prime contractor, subcontracting materials and labor.
We chose Erie because the material met our goals and because Erie would coordinate and oversee installations.

The Erie sales representatives (Estevan and Robert) thoroughly explained the products and process, and found answers to our every question, which we truly appreciate. Well done!

Erie employed a local roofing subcontractor with exceptional leadership and exceptional crew members! Because we chose a rather unique and unfamiliar profile Erie Home had a metal specialist (Daniel) train the crew; and, we are very grateful that Daniel made himself available to help us better understand the workings and care of the roofing systems.

Two areas of significant concern:

First, although local managers responded quickly when we reached out to them about concerns, the fact that we had to be the ones to initiate communications to find out the schedule, to clarify expectations, and to identify who to contact to resolve concerns during the onsite work, is rather concerning. Of lesser note, we repeatedly asked for photos of the work, which were promised and which we have yet to receive.

Secondly, and of great significance, there was no oversight of gutter and gutter-guard installation, and no one present/available to answer our questions and concerns, or to correct the work if needed. Were the workers of the gutter subcontractor even aware of how to honor the unique roofing profile?
We expected Erie, as prime contractor, to oversee and assure that installation was correctly done; however, at one point, the local manager instructed us to address the issues directly with the gutter workers (workers typically are focused on accomplishing the work as fast as possible, and rightfully take instruction only from their authorized leaders).
We felt forced into a role Erie should have performed; this experience was quite disappointing and stressful; and even now, we are unsure that the gutters and gutter guards were installed correctly given the unique profile of the roofing system.

Would we refer others to Erie? Yes, but with some significant cautions.

From beginning to end the people were great! They listened to us when they were selling the product, and they continued to listen to our concerns even after we signed and agreed to everything. They were easy to talk to and always answered our calls or emails. I will be using them again for other projects. Thank you Erie Home

Erie Home staff were amazing , professional and answered all my questions and concerns. I couldn’t of asked for a better company to redo my roof that my neighbors are jealous constantly admiring my new roff

1400 sq ft premium metal roof and 4 hour sales pitch.
1st offer- $53,000 Me: “I would like to compare bids.
2nd offer $48,000 Me: “I would like to compare bids.
3rd offer $ 43,000 Me: “I would like to compare bids.
After the 3-4 hour sales pitch (similar to a time share) We shook hands and they were in their way out the door, their sales manager is reducing the roof removal fee. $41,000. Me: “I would like to compare bids.”
I said goodbye again, they went to their truck and came back. Their sales manager really wanted Los Alamos and they were prepared to take a loss.
$35,000 Me … deal.

Overnight I tried to justify using Erie and spending double on a potentially better quality metal roof.
(A regular metal roof, this size should be around $20,000)

Next day. “We underestimated your roof by 600 sq feet. We would like to come back and talk to you about backing out of the contract, increasing the price, or changing the materials. “
Me “I’m not paying a dime more. I thought we had a contract?”
I am currently trying to get my deposit back. They said it would take 7 days to cancel the contract, then I should have my $7,000 deposit back.
The salesman were cool, that’s the reason for the second star. It was way too long of an initial sales pitch.
(UPDATE- honest company, received my deposit back. I’m sure they do good work, but not a fan of the sales pitch and EXTREMELY high initial offer. I’m sure some ppl spend an extra 20k because they don’t compare bids. Increasing to 3 stars.)

The company did an excellent job. Your employees performed an excellent service. They were very professional, caring and informative. Dolton, JT, Rodney and my contact person David Matts. I want to recognize and thank you guys for a job well done!

Best purchase ever. I got a lot of quotes from different companies. They all had some excuse when I asked about the warranty. I asked what would happen if something went wrong and the manufacturer said that “the fault is in the shingles?”. I was given vague answers from everyone. Also, I asked what happens in three years if I have issues and was told that the warranty on labor is 2 years. I had a leaky roof and was just at my wits end. Along came Eerie. A one stop shop with a great warranty. No worry if something goes wrong that they’d be pointing their finger at the shingle manufacturer with one pointing right back at them, and no one taking responsibility. Everything is with Eerie. The warranty is amazing. They even do financing. I had a great experience with the whole process. It’s truly a beautiful roof, and they did a wonderful job. I highly recommend them.

Everyone I spoke to at Erie was very friendly and easy to talk with, answered questions I had and was just there for me.
The installers were here early and got to work immediately, very impressed with the way they worked-very professional job, I'm satisfied, I would recommend Erie Everyone!!

Awsome job and very quick. Already noticed my ac system shuts off more often and my house is cooler. Looks and feels sturdy.

Awesome craftsmanship, top quality materials, major emphasis on cleanup! They were the only roofing contractor to include proper venting of my roof! Thirteen workers showed up at 7:00 am as promised and worked all day to finish the job. Previous roofing contractor used six workers, took them all day as well, but had to return a few days later to fix some issues! This company may be a little more expensive but it’s money well spent because they do it right the first time!

They sent 2 estimators, who came on time, & were very nice guys. Their product appears to be very high quality. However, they use high pressure sales, trying to talk you into buying a very high-priced product right away, like a time-share presentation. The cost examples they give of "average" roof prices from others are about 2 times reality! I had multiple estimates & Erie was WAY higher, although again, they DO have an excellent product, I think. But they were here FIVE (5) hours trying talk me into buying "right now". That's just too much. But if it's affordable to you, it's a top quality product & seems to be a quality outfit.

From start to finish Erie crew came and removed our old roof, repaired and replaced wood as needed, then replaced our shingles with a durable fiberglass material. The crew worked tirelessly until the job was done. Not even taking breaks except for lunch then back to the job. Great professional crew. Also from salesmen to contractor, to work crew the job went smooth. No worries at all that they knew what they were doing. The quality of the product also exceeded our expectations. Thank you to the Erie roofing staff. Kind regards, Char Valdez

All of the people at Erie homes were attentive and understanding of our situation and helped us to make the best choice in roofing materials.

There were no delays and the job was completed in one day. Overall the experience was stressless and professional. Two thumbs up for a job well done.

Cancelled my contract on Feb 6, 2023. The very next day they cashed my five thousand $ down payment check. Sales manager, Dalton assured me that my deposit would be returned on Friday. It's Saturday and I'm overdrawn at my bank. Don't trust that the truth is gospel with this Company!!

Excellent customer service. Very efficient and friendly. Great communication between the crews and myself. Always very willing to answer questions. Strongly recommend Erie!!

From the beginning the crew from Erie were courteous, professional, prompt, and efficient. They answered all my questions and did an excellent job on installing my roof.

Everyone was very professional, respectful, and good at communicating. Overall we experienced excellent service, job was well done, my roof looks beautiful. They are highly recommended.