Heritage Roofing NM LLC
- 5353 Wyoming Blvd NE STE D, Albuquerque, NM 87109
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Locally Owned & Operated
- Slate Roof
About the Business
What people say about “Heritage Roofing NM LLC”?
Customer feedback is mixed regarding the services provided by Heritage Roofing. While many customers praised the efficiency, professionalism, and overall quality of the work, a significant number raised serious concerns about unresponsiveness and unprofessional behavior from the owner. Complaints included issues with communication regarding estimates and unresolved damage from previous work. The delivery of service has been highlighted positively by some, but the negative experiences cannot be overlooked, casting a shadow over the overall perception of the company.
What Users Like The Most
- Antonio and his crew provided great service and did a super job on our roof.
- We were very satisfied with the cost, timeliness, proficiency, and expertise in replacing our shingle roof.
- If it wasn’t for Antonio’s knowledge and experience I wouldn’t have gotten a new roof!!
What Users Like The Least
- Antonio, the owner, is incredibly unprofessional, condescending, and disrespectful to his customers.
- It's been over a year and these issues still have not been rectified by this company.
- Your word is everything and theirs is now labeled unreliable.
Recommended Reviews
Antonio and his crew provided great service and did a super job on our roof. We contacted him on a Wednesday to schedule and not only was the roof was done the next Tuesday. but it was also completed in just 1 day. 7 AM sharp 6 of his crew showed up. The stripping of the old roof was done by 11 AM and the new roof on by 6 PM. It looks great, they cleaned up all the debris and Antonio was very informative about the new roof and its features. His lead man Jose was also very friendly, professional and informative during the installation. My wife and I highly recommend Heritage Roofing. Dana & Larry G
We were very satisfied with the cost, timeliness, proficiency, and expertise in replacing our shingle roof. Antonio and his crew did a great job.
If I could choose 0 stars, I would. Take your money elsewhere. Antonio, the owner, is incredibly unprofessional, condescending, and disrespectful to his customers. He is nearly unresponsive and shows almost no interest in amending work his employees didn't do or the damaged they caused. Not only were there issues with tiles being adhered incorrectly, vents not placed or painted, they did actual damage to the house - leaving MULTIPLE HOLES in the walls of the house and on the roof. It's been over a year and these issues still have not been rectified by this company. I'm incredibly disappointed with so much unprofessionalism and intense lack of customer service.
Addendum:
The response from Antonio below shows exactly what I mean by unprofessionalism. I wrote this review because I live in the house, I have been there through every step of this process and have had to clean up the mess your company has left. I posted this review because I, myself, am disappointed in your company. The homeowner can post her own review if she would like.
There are holes in the stucco that were not there before. In addition, there is a hole in the roof that was covered by shingling. Can you imagine what could happen if someone walked on top of that hole? I do not have to defend myself for posting a review of an unethical company. You, Antonio, should be ashamed of yourself.
137 locals recently requested a quote
- 5353 Wyoming Blvd NE STE D, Albuquerque, NM 87109
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Locally Owned & Operated
- Slate Roof
Frequently Asked Questions
1. Does the company offer free estimates?
Yes, Heritage Roofing NM LLC offers free estimates.
2. Are warranties offered by the company?
No information found.
3. Does the company offer senior discounts?
No information found.
4. How is the company overall rated?
3.8 out of 5 on Google.
1. What services does the company offer?
Roof inspections, new roof installations, roof replacements, roof repairs, storm damage insurance claims.
2. Are there any services the company does not offer?
No information found.
3. Does the company offer emergency services?
No information found.
4. Does the company offer eco-friendly accreditations?
No information found.
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