The Home Depot - Moses Lake, WA

They always have what i need or they can get it. They're are enough clerks you can get help when needed. Clean store and restrooms.

Joel was so helpful finding the cement I needed & then seeing that it was loaded in my car & the cart returned.

I tried the curbside pickup today for the first time and It was fast and I didn't have to walk around or waste time, Bill and Reid brought my storm door out for me an loaded it, I loved how careful they were and nice. Definitely recommend curbside pickup

Me and my husband bought a champion log splitter from Reid at Home Depot in Moses Lake Washington and there was somethings that was missing and I called and talked to a gentleman named Jono. Jono and Reid were more than happy to help us out and make things right in every way. I will be going back to this Home Depot to do my shopping for any of our construction projects and needs.

I have never had a bad experience here. Employees have always been friendly. When asked for help, they don't just tell me where to find what I am looking for but escort me right to it. There is plenty of parking even during busy hours. Employee even helped me put bags of concrete into my vehicle.

I like this store better than Lowes the seem to have the products I need in stock and I like the web site and app ! I can see if they have what I need into k before I drive from Warden! Love the parking also!!

Went in with my father in-law who was trying to get a part for his weed cutter, he was very frustrated and REALLY wanted to find a solution. Jono was amazing taking care of him and went over and beyond looking for a solution. The part that he needed was discontinued, but Jono still continued to research and wrote down the item number in case he can find an off market that would work. Very great customer service ! Thanks Jono

Went to take my son to see the inflatables they have for Halloween my son is disabled and loves them

DO NOT ORDER ONLINE. I ordered a refrigerator a month ago and somehow the original order was “lost” and they cancelled it and ordered another one, still haven’t received it even though they keep telling me,”It’ll be here tomorrow” Every time I’ve ordered online there’s an issue. Shop somewhere else if you want product in a timely manner

While they weren't able to help me with the item and discount I was hoping for, I was approached by staff multiple times during my hardware store meander and asked if I needed any help. Always refreshing when employees show up in this welcoming, supportive way.

went to Moses lake home Depot today and received over the top customer service from Bill . helped me with trying to use my gift cards . helped take one of the carts out to my car . helped load my purchase into the car , concrete pier blocks included .very friendly and helpful , great guy . thanks Bill .

Had to drive to Moses Lake because the Wenatchee store was out of something I needed. I ordered it online and the very helpful and sweet young man named, Reid, helped me at the customer service/pickup area. They got my order immediately. Layout of the store is a bit wonky, but I think I’m just used to my towns store.

I love going to Home Depot to get project items. I wish the employees at this location would say hi and ask if I need help finding things. Because I do need help! I’m new to this town and the store layout is slightly different. I’m always so thankful when someone offers to help! It saves me so much time!

Everything you need to fix or build your home and garden. Nice employees to help answer your questions and find products in the store. Tons of check outs so there's never a long wait in line. Huge parking lot.

We were at the Moses Lake store. Went to the cabinet area and spoke with Wil.
I'm old and retired, Wil is an older gentleman, but boy, was he a big help.
Recommend anyone to have him help you out.

Have to say the service was excellent for the first time in several years. Was picking up some soil for fill, and one of the garden employees came over and helped loading my cart with bags of soil and then pushed the cart to be checked out. And then helped be with a wheelbarrow, and then he gave me a $20.00 discount! He then pushed the cart to my car and help unload.

It's a fine store, not as well organized as Lowes - very cluttered. I do like how big the garden and BBQ sections are, lots of products to choose from. Employees are nice, not as easy to find as the Lowes employees, though.

It's a smaller Home Depot. But as soon as I walked in they had exactly what I was looking for and some good deals on others things I picked up.

Had a house fire. Complete devastation, and the staff are remarkable in tracking down whatever you need. Thank you Home Depot. We couldn't have done it without you

Was so nice to work with Tim in electrical. From light switches to light fixtures to light bulbs.
Saved me time and I walked out with what I needed.

Home depot has a third party delivery service and they will deliver right to your house or business for only $35.

Dec. 2024 update, still some of the worst customer service. Don't know how many employees will walk by and not even make eye contact with you so you can ask for help let alone they reach out and ask you first. I'll start taking my business elsewhere even if it costs more money and is out of the way versus HD.

Horrible customer service!! You're better off locating the items on their website so you do not bother the employees. Unless you grab an employee and make it well known you need help, they seem to go out of their way to not help you or are preoccupied with chatting with a fellow coworker. Not all of the employees are terrible, but the bad ones ruin the experience that the good ones try to provide customers. Positive note, if you need a discount on an item, tell customer service you did not receive any sort of help and want a discount for handling a larger item on your own.