The Home Depot - Sequim, WA

Prefer a dentist visit over this crappy hardware store and it's horrendous customer service. Called to verify before driving there for over an hour, then had to wait for several customer agents, even the one I spoke with that day, but of course, could not fulfill my order. Told me I should drive another 100 miles to next store, but refused to call other store for confirmation. Hope these incompetent jerks get voted into office soon!!

It's almost guaranteed whatever item I'm looking for is going to be out of stock. Or if I can't find something, the floor worker won't know where it is. 8 out of 10 visits will result in me saying "wtf" at least once. Sadly I'm almost forced to buy online rather than waste my time going in here.

I’m giving a rating of 3 because the service from four people today, Apr 26, 2025, negated the excellent service from one person. The woman watering plants in the garden center was very extremely helpful. We made two purchases based on our conversation with her.

Two ladies at the register in the garden center were operating one till. There were at least 8 people in line with hundred dollar orders. We were assisted by a very nice gentleman who said he could not ring up our freezer. He sent me to customer service. The woman, Laurel, did assist me and asked someone to bring the freezer to self checkout. She told me I could pay in self checkout. I asked her to please ring me up. Not good, Home Depot, not good. I guess if you are the only box store in town, you can do what you want.

Todd, Ross, and Paul were all very efficient in helping me get an appropriately sized piece of outdoor carpeting for my balcony. Thanks guys, you're awesome! ❤️

As always, Home Depot delivered on price and selection for my job materials. This particular location in Sequim stands out for its well-organized layout and the efficient workflow of its staff. The 'Wells and work' system they have in place definitely speeds up the process of finding and grabbing the products I need. A solid experience overall, making my project prep quick and easy.

Unfortunately if your going g to Home Depot, don't expect to get any help. We waited for help 20 minutes and then 30 minutes another time. They lock everything up and then have no one to unlock them. So if your in the middle of a project budget a bunch of extra time for Help lol. We just went to other places to get what we needed.

Another place that sells stuff, I needed stuff, so all worked out, they had a lot more stuff I didn't need.

I needed assistance in the worst way. At 7pm Wednesday the night before Thanksgiving Sara saved my day. I am so appreciative of that kind of service.

Thank God for this place....might have to find everything for myself and figure it out myself...I still am glad they are here

I can’t express how disappointed I am with this store. I bought a stove, a washer and dryer set, and they were scheduled to be delivered on Thursday the 14th. Come Thursday only the washer and dryer showed up. They rescheduled the stove for the next day Friday the 15th. That also didn’t happen so they rescheduled it for Friday the 22nd @ 7:00 A.M. This time I took the morning off from work to wait for their delivery guys. I called them at 6:30 to confirm that it was coming and I was told, “YES it’s on the truck, you’re the first stop.” It was almost 9:00 when I called back and I was told that they forgot to load it on the truck. They told me that the best they could do was next Friday the 29th after Thanksgiving. Even though I told them that I needed it before that because I have family coming in from out of state, all I got was a sorry Friday was my only day. I had no other choice but to cancel the order and go somewhere else. Very disappointed!!!

Terrible! They rescheduled our delivery twice. My husband called to confirm delivery in the morning and they said they were 30 mins out, two hours later my husband called them and they said they didn’t have it on the truck and we had to wait till the following Friday.
Lost work time for nothing!
That’s ridiculous, DO BETTER!

I am so grateful to Paul and Nancy at the Sequim Home Depot appliance center. They we’re both so knowledgeable, friendly, and accommodating in helping me pick out the perfect stove. It meant so much to me that they went out of their way to make sure that I had everything I needed to make an informed decision that felt good to me. I never felt pressured or rushed into a decision, and I felt they genuinely wanted me to be happy. Five stars to both of them!

I've been looking online for a new stove to replace the one that died recently. The manager of the appliance department Paul and his coworker Kris were so helpful to me! I described the type of stove that was needed for my existing space, because I dont want to do any extensive remodeling right now. I was shown the perfect fit and I also bought a refrigerator that's going to a different address. He really tried to get me the best discounts and sales. He answered all my tech questions. But best of all, he patiently figured out ordering on their complicated website, providing me with 2 different delivery days and locations! I spend hours looking at specs and sizes. He figured it out in a few minutes. He made my day!

No tap to pay, i had to leave and go to ace hardware and paid almost double because of this one oversight of this store. Yes, i keep my cards secure and do not use physical cards anymore, this business needs to understand this is how people pay now days.

Overall, I have had nothing but great experiences with the store and the staff there. I’m leaving three stars because the telephone system is awful. They use AI to try to route your call and it does a terrible job. And then once your call gets routed frequently no one answers or it goes to the wrong department.

I had such a great experience here! One of the managers, Jordan Tess (I think was his name), was so helpful when I was grabbing materials to build a patio. I accidentally grabbed the wrong type of sand & he immediately got me a new cart, offered to load up the right type of sand, and then offered to put the wrong sand back all the way on the opposite side of the store. They definitely go above & beyond here. Great customer service & positive attitudes!!

Where is a floor person when u need them? Always searching for someone to help.
Love the variety. But don't buy plants here. They soak the roots in neoniconoids, not suitable for organic gardening.

Good location with plenty of parking. The greeter at the door pointed me directly to the aisle and location of plumbing fixtures I needed. Bonus! Also this store is quite a bit larger compared to others.

So there I was in the garden department, and this Nice Gal Rochelle(not sure how to spell her name) was unloading a cart, and offered to assist. I explained that I was trying to revamp my water fall in the back yard, and what I had in mind. She not only helped direct me personally but even made some really thought out suggestions that I found most helpful. When I get the project complete I'll try n remember to post some pics.... This is what customer service is about, thanks again.

I've used Home Depot for many things from major housing repairs to remodeling my kitchen. The staff was very helpful and friendly. They have so much to offer it's great. Definitely recommend shopping here.

Excellent customer service by Kevin in appliances. He was so very helpful with finding a stove, then 2 days later a refrigerator. He really cares about helping find exactly what you want without pleasure sales. Thank you!!!

A saving grace in a small town! Daniel in the lumber department was very helpful to us and also to others as we interacted with him. He made a stressful project less so by his expertise!

Nice to have employees ask you if you need help. TY

In today on 7/7/25, asked twice if I need help. Great team in here.

The Home Depot in Sequim, WA has excellent customer service usually. Sometimes they get overwhelmed, but somehow the clerks manage to deal with it.
May 22, 2025--thank you to Greg, who went above and beyond to help us in the garden center.

You're regular home depot. Went there for the children's workshop (first Saturday of the month, 9-12, lumber aisle) Sometimes hard to find flat carts in the garden section.