Lowe's Home Improvement - Barboursville, WV

Last time I will ever walk into a Lowe’s, Alana was extremely rude, not only to me, but to the customer next to her that was being helped by another associate mocking the thing she said. Lowe’s has gotten to the point where they will no longer accept any returns unless you return the item in better condition than what they sold it to you, absolute disgrace, it’s funny that they put a sign to treat the employees with respect when the employees cannot treat, the customers was said same respect.

Went to the Cross Lanes store yesterday to get stain for my deck and of course nobody in the paint department. In Barboursville today and one again nobody in the paint department lucky for me Menards is only about 1 mile down the road. Lowe’s you really need to get your shit together if you’re going to survive.

Best around , young man Cody has made my experience enjoyable, I am remodeling a cabin I will be back at this Lowes for everything

Hello I made my list before going done research at Lowe's.com. When there was even able to purchase things even cheaper than expected. So it pays to do your homework before shopping. Very nice savings I might add as well, service was very kind. I will definitely go back
Thank you
Google Maps
Writer Journalist
Joseph Leggott

Shopper
JojO

Great customer service. All staff goes above and beyond to help. We worked with Alex. He’s great. Very informational. Best Lowe’s I’ve ever been to.

I went in to exchange a box of cabinet screws that I purchased there. I had accidentally bought white head screws when I needed gold head screws. I use my Lowe's Rewards Account for all my purchases, so they had no problem bringing up the transaction. However, the cashier denied my exchange. I asked to speak to a manager. The "manager on duty" denied my exchange. I was dumbfounded. I asked to speak to an Assistant Manager or a Store Manager. After being detained for 25 minutes the Assistant Manager was finally able to exchange my $15 box of screws for the correct ones. I asked him why he would make me go through all of this for a simple exchange of a $15 box of unopened screws. He said that was their process... If you want to waste your time and be treated like a jerk then go to Lowe's. I'd recommend going one exit down and visiting Menard's. I don't believe they have forgotten the meaning of customer service and the value of their customers. I regret making the mistake of visiting Lowe's in the first place.

The folks here did an amazing job getting ready for a snow storm. They had a friendly team ready to help customers find what they needed. I was very impressed with this location

It’s actually wild that none of the stalls have working locks when this is literally the store that sells locks…

By far the best hardware store there is! They have the most range of products for every job. If you need it, they have it. I can't say that about any other hardware store out there. Lowe's has saved me so many times. Love this place.

Went in today seeking roofing material such as shingles and some osb. They had exactly what I needed in stocks and the associates were helpful and friendly.

Today I had a problem with my oxygen machine. And with out hesitation a employee Help me fix it. I wish I could remember her name. Term 33 at 10:01:44 today. Please thank her. She is the kind of people you need working with the customer.

While they did have what we needed in stock, we had to look up prices online because nothing was labeled . Zero employees offered to help us. Loaded up 12 pieces of 12 foot 2x6 alone. Several people were in lumber getting things while we watched 2 employees stay clear of customers. Needless to say next time I believe we will try somewhere else. The store was not clean and I believe the employees should use the nasty public restrooms. The parking lot was just as bad. Zero of the shopping cart returns stations had been cleared so there was no where to even put them. Just a complete mess.

It's pretty much a one-stop shop for all your household and yard needs. Good selection, competitive prices, and friendly cashiers. The store needs cleaning and dusting. Department staff are often hard to locate when you need assistance.
As of late, they have greatly expanded their merchandise selection. They have cut out the veterans discount on certain items, so if you're a vet like me, ask before purchasing something.
I recently purchased a new lawn tractor here, and they gave me my military discount, which paid for the 3 year extended warranty, plus they gave me free delivery to my house. I'm pretty darn satisfied.