F.M. Pile Hardware Co Inc

On Dec 12, 2023 I had the occasion to shop Pile Hardware. It was my good fortune to have Travis Edgell greet and assist me. He stayed with me, made sure I had everything needed for my project and even rang up my purchase. Quality customer service!

Just got home and greyhound and I'll go get it and get it for the night and I'll get back ☺️ to the clinic I will never get it done before u leave and then I can do it for you if I can

Travis was very helpful finding the cone seals and flat washers for my repair. Installed parts when I got home no more water leak. Thanks you very much Travis. Happy Thanksgiving to you all at F.M.Pile Hardware.

I received excellent customer service from a young man who used his handheld computer to locate a specific lacquer spray I was searching for. He went above and beyond to find it for me, and I truly appreciate his efforts, saving me the trouble of going elsewhere.

Thank you for addressing my earlier complaint regarding my experience at your store. I thank you for taking action, and I have removed my earlier review of Pile Hardware. I am a former small business owner and understand how the action of one unprofessional employee can affect a customer’s experience. I will continue to shop at Pile Hardware whenever I have a chance. Just by addressing the issue, you have proven that you care about your customers and the quality of care they receive, plus it is a wonderful old fashioned store that deserves all the business you get. Again, thank you.

I ordered a special item. They called me when it arrived! I am certainly pleased with the attention given me in the process! Highly recommended if you are looking for a local hardware store that has everything!

AS ALWAYS PILE HARDWARE IS TOPS! FOR MOWERS PARTS AN SERVICE BEST PLACE IN THE CHARLESTON WVA. AREA TO GO!! AN ALL YOUR YARD CARE NEEDS SHOP PILE!! AN GREAT HARDWARE STORE TO! FOR THAT HARD TO FIND THINGS!! KNOWLEDGEABLE STAFF! AN VERY FRIENDLY!!
SHOP PILE HARDWARE ♥️

Always good experience here. employees always friendly and have a answer to everyone of my questions. Just wish they were open in the evening. If you have a 9 to 5 job your going to have to go on your lunch break or take a day off. It’s a shame that I have go all the way to south ridge to Lowe’s or Home Depot. They would get 100% of my business rather than 10% if they were open past 5pm and I guarantee about 80% of the Charleston and not just the west side would agree and plus you’d think the would like making more money.

I used to go here with my dad as I grew up since the sixties. Now I go to get the parts and info as I make repairs my father taught me how to do. Highest quality hardware store! They still have what it takes to get the job done! Thank you for serving our community with respectful customer service! Knowledge and common sense is hard to come by these days!

It is comforting to know that Pile Hardware is still open and providing us a place to buy our Briggs & Stratton Mower parts. Locally owned and it shows by the quality service .

The selection is enormous. The employees are always helpful. You can chat with the owner as you check out. This is the best store in Charleston.

A little higher priced than the warehouse stores but the ladies always get my paint color right and are happy to help with other stuff if needed. Most of the guys are pleasant enough. Sometimes you gotta pay extra for personal service and that's ok.
Still a Piles regular customer. I wouldn't change it for the world.

Pile is wonderful. It has a little of everything. The workers are so nice, friendly, helpful, and knowledgeable. Has your hardware needs... and gardening needs. It has bird feed, squirrel feed, grass seed, and your every need. Find it all at Pile hardware. Piles Ace really is the place, for the helpful hardware folks. Thanks F.M. Pile

Always friendly staff willing to give you the personal attention in solving your problem.
5 stars!! Ask for Bobby, he's great.