F.M. Pile Hardware Co Inc
- 1625 W Washington St, Charleston, WV 25387
- Commercial Roofing
- Free Estimates
- Licensed & Insured
- Locally Owned & Operated
- Hip Roof
About the Business
What people say about “F.M. Pile Hardware Co Inc”?
Customer feedback for Pile Hardware is predominantly positive, highlighting exceptional customer service and knowledgeable staff. Many customers appreciate the personal attention they receive, with employees going out of their way to assist with specific needs. However, there are some concerns regarding a past negative experience involving an unprofessional staff member, which was addressed by management. Overall, the store is recognized for its convenience and a broad selection of products, although some customers mention slightly higher prices compared to larger retailers. Communication from the store, especially in informing customers about special orders, is also positively noted.
What Users Like The Most
- The employees are always helpful.
- Quality customer service!
- You can chat with the owner as you check out.
- Always friendly staff willing to give you the personal attention.
- They went above and beyond to find it for me.
What Users Like The Least
Customers are fully satisfied
Recommended Reviews
The small local hardware stores are the best. Soon as you walk in someone will be asking if you need help finding something and if you do they can take you straight to it. If they don't have exactly what you need they will help build a substitute
To be honest there prices are a little High but it's so convenient being on the west side and I live on Chandler Dr it's much better than catching a bus and by the time I spend gas money it evens out in the end..
A family place with a long history locally and I remember going there as child with my grandfather during 1980s. I recently moved back to the area and today I needed some supplies to finish up a renovation project at my home and my child and I drive down to Pyles to pick up the supplies. While we were standing in line surrounded by other customers a very unkept associate made references of drug making loudly at me I guess in an effort to try and embarrass me with my kid present and also the owner/boss, multiple coworkers and other customers. A couple of them told me they found the experience very wrong and unjustified. I can promise you after today if my child decides to stay in the area he won’t frequent this business like the last 3 generations of our family have. I love supporting businesses who’ve been here for decades and I have fond memories of, I have no issue spending a few extra dollars to “keep it local” but today I was disrespected to a level I’ve never experienced anywhere. And I’m sure it’s a memory my son will remember for a long time. Wish you the best but this kind of thing reflects badly on your business and I’m not one to take things public if I have an issue but today I was embarrassed with a handful of folks around including my 8 year old son. Possibly your associate can better explain how to make the drugs he was mentioning to my son than I can personally? I’ll drop by for a consultation whenever he has some free time to better explain everything to my son so he can have clarity.
137 locals recently requested a quote
- 1625 W Washington St, Charleston, WV 25387
- Commercial Roofing
- Free Estimates
- Licensed & Insured
- Locally Owned & Operated
- Hip Roof
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