Lowe's Home Improvement - South Boston, VA

SOUTH BOSTON VA LOWES CALLED TWICE TO LUMBER DESK - WAITED - AND WAITED - NO ANSWER - THIRD TIME I CALLED TO CUSTOMER NO SERVICE AND THEY ROUTED ME RIGHT BACK TO THE SAME NO ANSWER AREA - CALLED TO HOME DEPOT - THEY (LUMBER) ANSWERED ON THE 1ST TRY AND ANSWERED ALL MY QUESTIONS AND ACTUALLY WALKED BACK TO FIND WHAT I WAS LOOKIN FOR WHILE I WAS ON THE LINE - HEY LOWES, WHAT GOOD IS A CALL ANSWERING QUE OR A LUMBER DESK IF NO ONE ACTUALLY EVER ANSWERS???

I am extremely impressed by the customer care I received from Ashely at Lowe’s. She was very attentive, patient, friendly and helpful. I told her I would leave a review because I was so appreciative of the service since I’m not very “handy” and not familiar with home improvement. Her knowledge saved me a ton of time, a little money, and definitely a lot of stress. I would definitely recommend this store and don’t forget to request Ashely.

Even though I knew exactly what I wanted and where to get it, all of the staff was extremely polite and tried to be helpful.

The pro desk is where you want to be as a contractor spending over 20-30k or more a year at Lowe's. It pays for new tools and bonuses. However, everything about the buying process and bid process and getting a question answered or help needed is like a turtles pace. Not much different at home depot although I prefer their store layout over Lowe's.

I have been going to Lowe's over 20 something years. Had not received help the way I did last month. Gabe helped me and my daughter with all our home improvement needs!! Awesome employee and very personable! Great job Gabe you made our day!

Went to get a piece of MDF cut today, and the older gentleman that made the cuts was very patient with us. He was a huge help. 10/10.

However…. The older woman working the register at the pro checkout was so utterly rude, I was totally ASTONISHED.

1. My husband and I had 2 gift cards we needed to use up. I swiped the first one, she “demanded” ID. No big deal, So I handed her mine. It did not take it, so she starts going off about (something I already know and understand) how the ID has to match the card from when it was purchased. Easy. It was clear that my husband was standing right there and it would be his if it wasn’t mine, but she instantly started going in as if we had given her some sort of trouble over it.

2. She assumed the gift card would cover the total, but I had a second one I needed to use. When she saw I had another one for the remaining balance, she sighed and rolled her eyes back. As she was turning away (because I know she wouldn’t DARE say it to my face) she says “y’all doing too much.” There was no one else around at the moment for her to say that to, except for us. Absolutely UNbelieavle.

3. She was clearly in a hurry because she was able to get to her car to leave before we could even get to ours after making the purchase.

As a Regional Executive of a large retail company, I myself often recruit people at checkouts, people that know how to smile and are professional. And this one’s not it, Lowe’s.

Receipt attached to this review as proof.

Staff always friendly. Always asking if you need assistance. Went today looking for a particular plant. They had ASM assisting me. And the best part, being a veteran they have a magnificent display set up in parking lot honoring the vets this weekend. Thanks so much Lowes. Job well done.

The worst location by far. Inventory is always a challenge whether they have the products in stock or not. Good luck finding an associate to help you. When you enter, you’re on an island with no help for miles. Had an online pick up order…208 of the product I needed in stock. Liquid nails is always in stock, yet I get a message saying it was unavailable and wouldn’t be available for another week! When I arrived to pick up the other items, I went in and bought the 5 tubes of liquid nails I seeded. Yes, the same product they said was “unavailable” was there, in stock, with hundreds on hand. I would chock this up to a simple mistake, but this is literally the norm with this location specifically. I’ve got 11 orders in my history and only 2 were without issue. The management clearly doesn’t care and it’s sad. Don’t get me started on delivery! They charge $69 for “same day” only to farm it out into DoorDash (Roadie) for $7-$10 a delivery to the driver. I wish this location would shutdown and make room for Home Depot.

I went into Lowes for a specific Item... A portable Inverter Generator about 1,100.00 I got NO help. I went to the customer service desk.and they paged some one... I waited another 10 minutes before I walked out and purchased the generator where they appreciate their customers!! I called and asked for the store manager...She wasn't in today, Someone else answered the call... When I explained what had happened; he said ok, have a nice day!!! I was having a nice day until I walked into THAT STORE...I'M VERY thankful there are other stores in the area 5hqt Appreciate your Business... My wife and I just moved to South Boston.and.will be looking for Home Improvement supplies... I'm glad I found out the culture of this store before I spent.a.boat load of Money...Today's sale was.over $1,200.00 oh well...

Assist manager at south boston va store was extremely rude & very arrogant. He refused to return an item at Lowe's clearly had a 100% money back guarantee if the customer was not satisfied. He had the nerve to tell me that "he did not care" & "he would not stamd behind the guarantee " a complete jerk!! 99% of the Lowe's associates are amazing!

I had a woman help me find the drill I was looking for and she found a discounted set of bits. Very helpful. My wife had a similar experience buying a new dryer Saturday.

Bought a $400 item and they told me they would load it. Waited 30 minutes and went back inside to check up. They were surprised saying "oh you're still here?". Finally they came out after it had been nearly an hour. Wouldn't recommend unless you plan to spend your lunch here.

Very clean store, No clutter in every aisle which is nice! Associates are very helpful as well and much appreciated!!

AJ and Daniel were so kind in helping me figure out some of my business needs. I really appreciate both of them for helping me!

What can I say that is not already obvious. They have what you need but more often than not it is difficult to find an employee if you need help with something. You have to hunt them down.

Leroy Wilson in Cabinet Design in Henderson is fantastic. He did an excellent job and was a joy to work with.

What can you say as a Guy. Went in to get parts for a toilet and ended wandering around and buying five other things which now increased my honey-do list. It is my wonderland of joy and the older staff are willing to help and chat with me. Babe I'm off to Lowes, will be back soon.

I used to love when I could go in, ask for help, and they knew the basics about their department. Now, even with 2-3 employees trying to figure things out, they can't figure it out.
I purchased a mower from lowes, so my information is IN their computer system with all the information on the mower. I just needed the correct belt size. 94" or 95"? Neither knew how to find it on their handheld machines, but I suggested to look on their actual computer... just a few feet away... they couldn't comprehend that. They also couldn't comprehend that I needed either a 94" or 95" and proceeded to take out 3 different belts (over 100" long) to try to match to my old belt. yeah... I ended up walking away, and I will go to the mower shop or tractor supply and get my mower parts from now on.
The past few years, it's just getting worse and worse with the amount the employees know about their departments. This is not the first time I've walked out and went to another store. Sadly, Lowes will be removed from my places to shop.

If I could give no stars I would the incompetence that runs rampant at this store location is unbelievable they couldn't hit their backsides with either hand I purchased a washing machine and had to wait for 7 days and it still didn't come in subsequently they have hit my debit card a minimum of four times and most likely six times this is a cluster if you've ever been in the military you know what that means it took my willingness to cancel the order and walk away to finally get the product I was trying to buy while much of this is out of the people at the store's locations hands it is still their responsibility