Logo of Lowe's Home Improvement

Lowe's Home Improvement - South Boston, VA

  • 3603 Old Halifax Rd, South Boston, VA 24592
  • Industrial Roofing
  • Financing Available
  • Locally Owned & Operated
  • Green Roof
  • Asphalt Shingle Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
About the Business

At Lowe's Home Improvement, located in South Boston, Virginia, we pride ourselves on our extensive range of services tailored for both residential and commercial needs. From roof installation and maintenance to gutter installation and skylight repairs, our expertise allows us to manage complex projects efficiently and effectively. We understand the importance of delivering durable solutions that stand the test of time, ensuring long-term value for our clients. Our well-coordinated team is dedicated to maintaining high standards of organization and attention to detail throughout every phase of a project.

Whether addressing roof water damage or enhancing your home with new features, we are committed to delivering results that exceed expectations. Serving South Boston and the surrounding areas, we are ready to tackle your next home improvement project with professionalism and care.

What people say about “Lowe's Home Improvement”?

Customer feedback for Lowe's is mixed, highlighting both commendable service and significant issues. Many reviews praise the helpfulness and friendliness of the staff, with numerous customers expressing gratitude for the assistance they received. However, there are serious complaints about poor communication, long wait times, and rude interactions, particularly at the customer service desk. These negative experiences overshadow some positive remarks, indicating that while many employees excel in customer service, systemic issues need to be addressed to improve the overall experience.

What Users Like The Most
  • EVERYONE I asked for whatever I needed knew right where to find it in that giant store.
  • The staff was extremely polite and tried to be helpful.
  • Ashely was very attentive, patient, friendly and helpful.
  • Staff always friendly, always asking if you need assistance.
  • Very clean store, no clutter in every aisle which is nice!
What Users Like The Least
  • No answer from the lumber desk despite multiple calls.
  • The inventory is always a challenge whether they have the products in stock or not.
  • The assistant manager was extremely rude and refused to return an item.
  • Waited 30 minutes for an item to be loaded, with no one coming out to assist.
  • Had to hunt down employees to find help.
Recommended Reviews
Overall Company Rating
Good 3.5
Out of 22 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
Robert Calderwood
May 26, 2025

I just moved to the area and needed a lot of home improvement stuff. My previous experiences going to Lowe's, in other places I have lived are mediocre at best, but this Lowe's was mind blowing!
EVERYONE I asked for whatever I needed, no matter how odd or small knew right where to find it in that giant store.
Hats off to Crystal and Yuma especially!! Thank you all for the great service:)
No big box-store stigma for you guys.

Denny Fenstamaker
Apr 10, 2025

Had everything I needed for the jobsite, very helpful worker led me to the correct areas for what i needed.

Cissy Martin
Jan 22, 2025

My local South Boston Lowes is amazing!! every single employee that I have had the pleasure of being assisted by…was so polite, kind and helped me find what I need every time! Today, Tyler helped me bright and early and could not have been nicer! Thank you SoBo Lowe’s!!

David Fisher
Oct 23, 2024

SOUTH BOSTON VA LOWES CALLED TWICE TO LUMBER DESK - WAITED - AND WAITED - NO ANSWER - THIRD TIME I CALLED TO CUSTOMER NO SERVICE AND THEY ROUTED ME RIGHT BACK TO THE SAME NO ANSWER AREA - CALLED TO HOME DEPOT - THEY (LUMBER) ANSWERED ON THE 1ST TRY AND ANSWERED ALL MY QUESTIONS AND ACTUALLY WALKED BACK TO FIND WHAT I WAS LOOKIN FOR WHILE I WAS ON THE LINE - HEY LOWES, WHAT GOOD IS A CALL ANSWERING QUE OR A LUMBER DESK IF NO ONE ACTUALLY EVER ANSWERS???

Alexus Hughes
Oct 3, 2024

I am extremely impressed by the customer care I received from Ashely at Lowe’s. She was very attentive, patient, friendly and helpful. I told her I would leave a review because I was so appreciative of the service since I’m not very “handy” and not familiar with home improvement. Her knowledge saved me a ton of time, a little money, and definitely a lot of stress. I would definitely recommend this store and don’t forget to request Ashely.

Gerald Stellar
Sep 27, 2024

Even though I knew exactly what I wanted and where to get it, all of the staff was extremely polite and tried to be helpful.

Paul Meyer
Sep 14, 2024

The pro desk is where you want to be as a contractor spending over 20-30k or more a year at Lowe's. It pays for new tools and bonuses. However, everything about the buying process and bid process and getting a question answered or help needed is like a turtles pace. Not much different at home depot although I prefer their store layout over Lowe's.

Sentrell
Sep 12, 2024

I have been going to Lowe's over 20 something years. Had not received help the way I did last month. Gabe helped me and my daughter with all our home improvement needs!! Awesome employee and very personable! Great job Gabe you made our day!

Laurel Burkholder
Aug 12, 2024

Went to get a piece of MDF cut today, and the older gentleman that made the cuts was very patient with us. He was a huge help. 10/10.

However…. The older woman working the register at the pro checkout was so utterly rude, I was totally ASTONISHED.

1. My husband and I had 2 gift cards we needed to use up. I swiped the first one, she “demanded” ID. No big deal, So I handed her mine. It did not take it, so she starts going off about (something I already know and understand) how the ID has to match the card from when it was purchased. Easy. It was clear that my husband was standing right there and it would be his if it wasn’t mine, but she instantly started going in as if we had given her some sort of trouble over it.

2. She assumed the gift card would cover the total, but I had a second one I needed to use. When she saw I had another one for the remaining balance, she sighed and rolled her eyes back. As she was turning away (because I know she wouldn’t DARE say it to my face) she says “y’all doing too much.” There was no one else around at the moment for her to say that to, except for us. Absolutely UNbelieavle.

3. She was clearly in a hurry because she was able to get to her car to leave before we could even get to ours after making the purchase.

As a Regional Executive of a large retail company, I myself often recruit people at checkouts, people that know how to smile and are professional. And this one’s not it, Lowe’s.

Receipt attached to this review as proof.

wd holland
May 27, 2024

Staff always friendly. Always asking if you need assistance. Went today looking for a particular plant. They had ASM assisting me. And the best part, being a veteran they have a magnificent display set up in parking lot honoring the vets this weekend. Thanks so much Lowes. Job well done.

Alpha Vuk
May 12, 2024

The worst location by far. Inventory is always a challenge whether they have the products in stock or not. Good luck finding an associate to help you. When you enter, you’re on an island with no help for miles. Had an online pick up order…208 of the product I needed in stock. Liquid nails is always in stock, yet I get a message saying it was unavailable and wouldn’t be available for another week! When I arrived to pick up the other items, I went in and bought the 5 tubes of liquid nails I seeded. Yes, the same product they said was “unavailable” was there, in stock, with hundreds on hand. I would chock this up to a simple mistake, but this is literally the norm with this location specifically. I’ve got 11 orders in my history and only 2 were without issue. The management clearly doesn’t care and it’s sad. Don’t get me started on delivery! They charge $69 for “same day” only to farm it out into DoorDash (Roadie) for $7-$10 a delivery to the driver. I wish this location would shutdown and make room for Home Depot.

Ken McCarthy
May 9, 2024

I went into Lowes for a specific Item... A portable Inverter Generator about 1,100.00 I got NO help. I went to the customer service desk.and they paged some one... I waited another 10 minutes before I walked out and purchased the generator where they appreciate their customers!! I called and asked for the store manager...She wasn't in today, Someone else answered the call... When I explained what had happened; he said ok, have a nice day!!! I was having a nice day until I walked into THAT STORE...I'M VERY thankful there are other stores in the area 5hqt Appreciate your Business... My wife and I just moved to South Boston.and.will be looking for Home Improvement supplies... I'm glad I found out the culture of this store before I spent.a.boat load of Money...Today's sale was.over $1,200.00 oh well...

Gary Owen
Apr 28, 2024

Assist manager at south boston va store was extremely rude & very arrogant. He refused to return an item at Lowe's clearly had a 100% money back guarantee if the customer was not satisfied. He had the nerve to tell me that "he did not care" & "he would not stamd behind the guarantee " a complete jerk!! 99% of the Lowe's associates are amazing!

tom ginther
Apr 8, 2024

I had a woman help me find the drill I was looking for and she found a discounted set of bits. Very helpful. My wife had a similar experience buying a new dryer Saturday.

e
Mar 3, 2024

Bought a $400 item and they told me they would load it. Waited 30 minutes and went back inside to check up. They were surprised saying "oh you're still here?". Finally they came out after it had been nearly an hour. Wouldn't recommend unless you plan to spend your lunch here.

Mis Taken
Feb 8, 2024

Very clean store, No clutter in every aisle which is nice! Associates are very helpful as well and much appreciated!!

H G
Jan 30, 2024

AJ and Daniel were so kind in helping me figure out some of my business needs. I really appreciate both of them for helping me!

Cyndi Ligon
Jan 16, 2024

What can I say that is not already obvious. They have what you need but more often than not it is difficult to find an employee if you need help with something. You have to hunt them down.

Dud Frazier
Jan 13, 2024

Leroy Wilson in Cabinet Design in Henderson is fantastic. He did an excellent job and was a joy to work with.

Tim Jungling
Dec 16, 2023

What can you say as a Guy. Went in to get parts for a toilet and ended wandering around and buying five other things which now increased my honey-do list. It is my wonderland of joy and the older staff are willing to help and chat with me. Babe I'm off to Lowes, will be back soon.

Littons Aussies
Sep 27, 2020

I used to love when I could go in, ask for help, and they knew the basics about their department. Now, even with 2-3 employees trying to figure things out, they can't figure it out.
I purchased a mower from lowes, so my information is IN their computer system with all the information on the mower. I just needed the correct belt size. 94" or 95"? Neither knew how to find it on their handheld machines, but I suggested to look on their actual computer... just a few feet away... they couldn't comprehend that. They also couldn't comprehend that I needed either a 94" or 95" and proceeded to take out 3 different belts (over 100" long) to try to match to my old belt. yeah... I ended up walking away, and I will go to the mower shop or tractor supply and get my mower parts from now on.
The past few years, it's just getting worse and worse with the amount the employees know about their departments. This is not the first time I've walked out and went to another store. Sadly, Lowes will be removed from my places to shop.

Sandera Adams
Jun 20, 2020

If I could give no stars I would the incompetence that runs rampant at this store location is unbelievable they couldn't hit their backsides with either hand I purchased a washing machine and had to wait for 7 days and it still didn't come in subsequently they have hit my debit card a minimum of four times and most likely six times this is a cluster if you've ever been in the military you know what that means it took my willingness to cancel the order and walk away to finally get the product I was trying to buy while much of this is out of the people at the store's locations hands it is still their responsibility

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  • 3603 Old Halifax Rd, South Boston, VA 24592
  • Industrial Roofing
  • Financing Available
  • Locally Owned & Operated
  • Green Roof
  • Asphalt Shingle Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
We Answer Frequently Asked Questions
Pricing questions
1. What is the average roof replacement cost for a residential home?
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The average roof replacement cost for a residential home typically ranges from $7,000 to $15,000, depending on factors such as roof size, chosen materials, roof pitch, and labor rates in your area. Premium materials or complex designs may increase the price.

2. How much does it usually cost to replace the roof of a commercial building?
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The cost to replace the roof of a commercial building typically ranges from $5 to $12 per square foot, depending on several factors such as roof size, material, labor rates, building type, and local code requirements.

3. What factors affect the overall roof repair cost?
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Several factors influence roof repair cost, including the extent of the damage, roof accessibility, material type, labor costs, and whether it’s a general repair or an emergency fix. Minor repairs can start around $150–$400, while major repairs may exceed $1,500.

4. What is the typical roof leak repair cost, and how is it calculated?
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Roof leak repair cost generally ranges from $300 to $800, depending on the size and location of the leak, the materials required, and labor intensity. Complex leaks involving structural repairs or interior damage will cost more.

5. What is the average flat roof repair cost for commercial buildings?
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Flat roof repair cost for commercial properties usually ranges from $500 to $3,000, depending on the roofing material (TPO, EPDM, PVC), the extent of the damage, and roof accessibility.

6. How much is the mobile home roof replacement cost compared to traditional homes?
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Mobile home roof replacement cost typically ranges from $3,000 to $8,000, making it generally more affordable than traditional home roof replacements, due to smaller size and simpler structure.

Service questions
1. Should I stay home during roof replacement?
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It's not necessary to stay home during roof replacement. Roofing work is noisy and can cause vibrations inside the house, which might be uncomfortable. Most homeowners choose to leave during major parts of the project, but our team ensures safety and keeps you updated, whether you're home or not.

2. How long does roof replacement take?
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The timeline for a roof replacement typically ranges from one to three days, depending on the size and complexity of the roof, weather conditions, and material type. Larger or more intricate roofs may take a bit longer, but we always aim for efficient, timely completion.

3. How to hire a roofing contractor?
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To hire a roofing contractor, start by researching local companies with good reviews and proper licensing. Request quotes from multiple contractors, verify their insurance and certifications, and ask for references. Always ensure you get a written contract that outlines the scope of work, timeline, and payment terms.

4. How to check if a roofing company is legit?
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Check if a roofing company is legit by verifying their business license, insurance, and local certifications. Look for memberships in professional associations, read customer reviews, and ask for recent project references. A legitimate company will be transparent and provide all documentation upon request.

5. How to choose a roofing company?
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When choosing a roofing company, consider their experience, customer reviews, warranty offerings, and quality of materials. Make sure they provide clear communication, detailed estimates, and a solid portfolio of completed projects. Local expertise is also a major advantage for understanding regional roofing needs.

6. How do you know if your roofing contractor is ripping you off?
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Warning signs that your roofing contractor might be ripping you off include vague contracts, pressure to pay large upfront deposits, lack of proper documentation, and unexplained price increases. Always ask for itemized estimates and written guarantees, and avoid contractors who avoid answering your questions directly.

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