Lowe's Home Improvement - Franklin, VA
- 1240 Armory Dr, Franklin, VA 23851
- Residential Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
- Asphalt Shingle Roof
- Flat Roof
At Lowe's Home Improvement, located at 1240 Armory Dr in Franklin, Virginia, we pride ourselves on our extensive range of services, particularly in roof installation and repair. Our expertise spans from emergency roof repairs to waterproofing, skylight repairs, and gutter maintenance. We are equipped to handle both residential and commercial projects, ensuring that we can meet the diverse needs of our clients throughout Franklin and surrounding areas. Our organized and detail-oriented approach allows us to manage complex projects from start to finish.
We focus on delivering durable, high-quality results that provide long-term value. Our team is dedicated to maintaining consistency in our work, ensuring that every project meets our high standards. Whether you need a simple repair or a comprehensive installation, you can count on us for reliable service and thorough project coordination.
Customer reviews for Lowe's indicate a mix of experiences, with significant concerns regarding customer service, order fulfillment, and employee assistance. While some customers praised the helpfulness and professionalism of certain staff members, others reported feeling neglected or discriminated against. Issues with long wait times for orders and unresponsive employees were frequently mentioned, contributing to a negative perception of the store's efficiency. Additionally, there were complaints about improper inventory management and unclear pricing, leading to frustration among shoppers. Overall, communication and coordination seem to be areas needing improvement.
- Best ever experience at the Franklin, VA location!
- Everything I needed they had in stock.
- He went above and beyond to help me.
- The store is very clean - Shoutout to Justin for helping me find a lost valve!
- Employees were very helpful in my search for things like barbed fittings and hose clamps.
Customers are fully satisfied
My mother came into the store this Saturday July 26th. She is a woman in Lowe’s. Common sense tells you a woman in Lowe’s probably doesn’t know much about what the items are OR WHERE THEY ARE. Most typical women don’t know much about it. Anyways, she would stop near the type of item she needed, (ex: a pole saw) so she’s looking at all the different ones etc. Also, looked at many others things she needed for her home. During all of this she was constantly being followed by a male employee and then chased down by a woman multiple times that seemed to be a manager. The manager asked how she planned to pay for the items before she was even ready to check out. Why the hell is that your business? She will pay when she’s done shopping. She has a Lowe’s credit card and shops with Lowe’s frequently. She also does very well for herself. The HARASSMENT is ridiculous. You can’t just assume someone is shoplifting. There is no time limit on how long you can shop around. She had summer outfit on and you can’t exactly fit a damn pole saw inside of your shirt now can you??? Do some work instead of chasing people around and making assumptions. She ended up going to her car and crying because of the way she was treated in this store. Maybe consider a customer service class for the employees at this location!
Best ever experience at the Franklin, VA location! Went in on 05/11/25 to get several large 2'x2' porcelain pavers to finish a project. On first encounter, Tequwan didn't hesitate to assist and immediately went to get help and Benjamin came with the forklift. They pulled out the pallet, and helped go through the stacks of pavers, one by one, to make sure they were not damaged. They were very professional, provided lighthearted conversation, and worked really well together as a team to get the job done efficiently. We have previously purchased these pavers at other Lowe's locations in Hampton, Newport News 0420, and W. Chesapeake and did not receive this level of service; we struggled a bit by ourselves. I hope Tequwan and Benjamin can be recognized with an incentive, raise, or bonus for a job well done!
Disappointing Experience at Lowe's Franklin
I visited Lowe's in Franklin, VA, yesterday to explore doors. Unfortunately, I had a disappointing experience. Two staff members were engaged in conversation and didn't offer assistance, leaving me feeling neglected and disrespected. I perceived their behavior as discriminatory, and it felt like I wasn't welcome due to my skin color. The fact that I had to approach them for help added to my frustration. Sadly, this experience has led me to decide not to shop at this Lowe's location again.
137 locals recently requested a quote
Company Locations
Branch Offices
- 1240 Armory Dr, Franklin, VA 23851
- Residential Roofing
- 24/7 Emergency Repairs
- Licensed & Insured
- Asphalt Shingle Roof
- Flat Roof
The average roof replacement cost for a residential home typically ranges from $7,000 to $15,000, depending on factors such as roof size, chosen materials, roof pitch, and labor rates in your area. Premium materials or complex designs may increase the price.
The cost to replace the roof of a commercial building typically ranges from $5 to $12 per square foot, depending on several factors such as roof size, material, labor rates, building type, and local code requirements.
Several factors influence roof repair cost, including the extent of the damage, roof accessibility, material type, labor costs, and whether it’s a general repair or an emergency fix. Minor repairs can start around $150–$400, while major repairs may exceed $1,500.
Roof leak repair cost generally ranges from $300 to $800, depending on the size and location of the leak, the materials required, and labor intensity. Complex leaks involving structural repairs or interior damage will cost more.
Flat roof repair cost for commercial properties usually ranges from $500 to $3,000, depending on the roofing material (TPO, EPDM, PVC), the extent of the damage, and roof accessibility.
Mobile home roof replacement cost typically ranges from $3,000 to $8,000, making it generally more affordable than traditional home roof replacements, due to smaller size and simpler structure.
It's not necessary to stay home during roof replacement. Roofing work is noisy and can cause vibrations inside the house, which might be uncomfortable. Most homeowners choose to leave during major parts of the project, but our team ensures safety and keeps you updated, whether you're home or not.
The timeline for a roof replacement typically ranges from one to three days, depending on the size and complexity of the roof, weather conditions, and material type. Larger or more intricate roofs may take a bit longer, but we always aim for efficient, timely completion.
To hire a roofing contractor, start by researching local companies with good reviews and proper licensing. Request quotes from multiple contractors, verify their insurance and certifications, and ask for references. Always ensure you get a written contract that outlines the scope of work, timeline, and payment terms.
Check if a roofing company is legit by verifying their business license, insurance, and local certifications. Look for memberships in professional associations, read customer reviews, and ask for recent project references. A legitimate company will be transparent and provide all documentation upon request.
When choosing a roofing company, consider their experience, customer reviews, warranty offerings, and quality of materials. Make sure they provide clear communication, detailed estimates, and a solid portfolio of completed projects. Local expertise is also a major advantage for understanding regional roofing needs.
Warning signs that your roofing contractor might be ripping you off include vague contracts, pressure to pay large upfront deposits, lack of proper documentation, and unexplained price increases. Always ask for itemized estimates and written guarantees, and avoid contractors who avoid answering your questions directly.