Safelite AutoGlass - Great Falls, MT

We are on are way to Alaska from Oklahoma and yesterday a rock hit our windshield on the motorhome and chipped it. I called our insurance and they said that Safelite could not do mobile repairs at this time. We had an appointment for the following day. But this meant we would have to drive the motorhome to their location. The Insurance person said swing by and maybe they can fix for you today. We did that and let me tell you… Reese Broardbent was the best!! He went above and beyond to get our chip fixed so we wouldn’t have to return the next day. Safelite you are very lucky to have an employee like him. I never write review but felt compelled to let his company know what a fantastic employee Reese is!! Keep us the good work Reese

The gentleman was on time, courteous and did a great job and a fair price. Hopefully though I won't need to use them again

Took a few days to get an appointment, but I was able to drop it off and leave the key to get it done. The team was quick and curteous. They did an excellent job! Well done!

I had a cracked windshield and my insurance sent me to Safelite for a replacement window and calibration, after having my car for 5 hours and being told she didn't know when it would be done because Subaru's are hard and it was throwing codes she didn't know and no one was there to help her, I truly hope their calls are recorded so they can hear the technician blame Subaru, the insurance company and my impatience after 5 hours and not knowing when it would be done and telling me that I needed to work with her better after telling me that she didn't know how to calibrate my cars safety features with the new window. I finally got a call back and told my car was ready, I picked it up last night and this morning made an appointment with Subaru which will cost me 175 out of pocket to have my car checked and recalibrate because I do not trust the service I was given. I will also be notifying the insurance company and suggesting to them since Subaru's are so hard to work with that they should only be serviced by Subaru dealerships and not companies who don't know what they are doing.

Friendly competent staff. Brian is great to work with and committed to providing the highest level of service. Online reservation system was very convenient.

Good Day Safelite,

I spoke to Jasmine today and she has made this complaint good by sending $100.00 so I may use it for a detailer. I will detail the complaint below.

I arrived about 20 minutes before my 1 pm appointment, at the 10th ave location in Great Falls, Montana. My truck was pulled into the shop at 1 pm. An older couple came in about 40 minutes after me and theirs was finished before mine!

I think mine was finished and they didn't wanna pull the other customer's vehicle out while it was being worked on? Can't prove it, but I did physically see they had mine blocked in.

Here's how things went afterwards, the lady tech backed my truck up out of the shop and parked it for her manager to do whatever, he parked my truck back into customer parking. I was waiting inside. She came in and said I'm all ready to go.

She said a survey will be asked of me online and anything good I could say about the techs goes a long way down the road for them. Kind of "cringey" to me to be asking for a good review. Kind of the same thing UBER's drivers do. A good review doesn't require a tech asking for it.

Anyway, when I got inside my truck, my rear view mirror was dangling from the inside roof. How does a tech back a truck up, out of a confined shop and not use the rear view mirror or more importantly not notice a rear view mirror dangling?

Really astonishing and here's the best part, wait for it...The Manager who parked it did not notice either! Picture attached.

I went back into the shop work area and asked the manager to take care of it, he did and apologized.

I was pressed for time to make another appointment, so I did not mention the windows were not cleaned, "all of them as advertised on Safelite's website. Nor was my newly installed window, still with the plunger marks from the installation. Pictures attached. I'm at a loss for words at the moment with this one, at least civil words.

And as advertised, no debris on the floor was vacuumed out. There was no glass to vacuum up, just dirt. I understand I'm not there to get a truck detailed but the windows and rear view mirror was a bit over the top. Pictures attached.

Now, moving forward I'm going to post a Safelite review on Google Reviews. I will state what happened and recognize Jasmine's professional demeanor and making things right to get a detailer to do the job Safelite did not!

Oh, I have a bit over 300,000 views on my Google Reviews! Not a lot I know but enough for people to notice... Picture attached.

I'm not looking to get the Techs in trouble and I explained that to Jasmine that I learned a long time ago from an "Old Crusty Navy Chief Petty Officer", to find a positive in a negative situation to turn it around, to =  a positive outcome.

Couple suggestions if I may and I mentioned it to Jasmine,

1. Develop a checklist for Safelite techs, similar to what Valvoline uses when I go in for an oil change. What one Safelite does in Montana should be the same for Florida or any other state and have the customer walk out with a tech to inspect with a checklist together and have the customer sign it.

2.  Get your employee's some better training, especially your manager at this particular location. An employee is only as good as their Better's direction and leadership. That goes for the manager's Better at corporate, and so on, so on up the corporate ladder.

There's definitely a breakdown at the corporate level all the way down to the tech level, but hey, I'm not here to tell Safelite corporate executives how to do their job.

Consider this advice, On the House, this time!

It's my hope that some positives come from this complaint and Safelite makes adjustments. Best Of Luck...

I had such a wonderful experience! The service was fantastic, and our estimated arrival time was right on point. The place was super clean, and to top it all off, the coffee Keurig was absolutely delicious while we waited. Highly recommend!

Made an appointment to replace my rear window but they couldn't get the glass. Very poor communication and it wasted 2 weeks of my time. I had called another shop and they immediately told me it was not available and I would have to get it from a salvage yard. You would think a large company like this could do the same.

It is impossible to reach the staff at this location. Calling the local number automatically redirects to the national scheduling number. I did not want to schedule. I wanted to follow up with the employee at the location who I’d just been talking to. There was no option for doing that.

UPDATE: re the owner's response, that solution is useless because that is the national contact page, and does not have an option to reach the person at the local location who would be the only person who could answer my question. Did you even read the review?

The amazing team of Safelite Great Falls took care of my chipped windshield in about half an hour and went above and beyond in serving me as well as other customers, in spite of a very busy morning. Wholeheartedly recommend

I was trying to get a quote had some questions, so i tried to called number listed, to only got the automated service, and all the automated service wanted to do is tell me to go to their website and hang up on me. No matter what option i chose the only response i got was got to website and hung up or we cant take your call right now and hung up. Their website is what i have a question about, but i cant talk to anyone about. So i will be looking into other options since they make it so hard to get your questions answered.

Two vehicles, two windshields, two weeks.
Quick installations with appointments. They took care of insurance paperwork and did a great job.

Traveling to Great Falls and had a boulder hit right below line of sight on drivers side and caused a nasty crunch ring the size of a half dollar. Pulled into Safelite in GF and was greeted by a young man who was very polite and he told me the probability of fixing that was very low, not sure if the glue would take or not and he took the truck into the garage, said it would be 45 minutes. Well, about 20 mins. later, Trix drove the truck out and said she was surprised that the glue took hold, but there was a scar on the windshield though. Well, they did a bang up job on fixing that crunch and I really thank them for really giving there best, one of the best windshield repair places I have ever been too, outstanding customer service plus great attitudes, yes, I will go back if in the Great falls area again if another rocks hits, thank you folks at Safelite Great Falls

Made an appointment last week to get a 3 1/2 inch crack in my cars windshield stopped from progressing. My appointment was for this morning. When I arrived a technician was sent out to look at the crack and move my car into the shop. The technician promptly said that he could not repair the crack because it was too long. I informed him that I had cracks that length repair at other places before. He said that he could not repair it so that it would not continue cracking. I did not believe that so I left and took my vehicle to Glass Doctor where the technician said he could repair it and took only about 20 minutes to do so. I recommend Glass Doctor for your windshield repairs, but not Safelite AutoGlass.

Great service. They fixed our windshield on the spot without an appointment. Awesome job, can’t even notice the chip. Shout for Brayden Sullivan & team for a super job . . .

They were awesome! They had trouble with my windshield but they stuck with till they got it right in. Thank you. Great team!

Absolutely fantastic service! I would definitely go back and I would recommend to anybody!
I worked with a young lady who was extremely knowledgeable, really helpful and very accommodating.
I haven't received customer service like that in a very long time!!!
She should be proud of what she does!

Great customer service. Although we had to have three appointments for a windshield. The first two windshields had flaws and they called to let us know these are not up to standard. They could have easily installed them but they opted to take pride in their work.

Had rock chip repairs. The staff was very friendly and gave me the up front honesty that we all deserve!!

There was miscommunication between the USAA Contact Representative and Safelite, but it was easily resolved. Windshield Repair was completed in a timely manner. We brought our lunch inside the store, and we were able to eat them, while we waited. Mr. Reese Broadbent's Customer Service was EXCELLENT. Thank you for going above and beyond! Will recommend Safelite AutoGlass for all Repairs and/or Replacements!

First appointment computer down..then window scratched. Rescheduled for next week and appointment was 9:00 and I thought it was 9:30 because that’s what previous appointment was and they called me and I told them I was on the way. When I got there they informed me the where to busy and that’s when I told them to cancel my appointment. 2 weeks no new windshield and very disappointed and was not happy at all! Go else where!

Highly professional. They noticed a scratch on the first piece of replacement glass and ordered a new piece. Got in to Safelite within 24 hours. Total installation for my car, which needed recalibration due to Subaru eyesight, was less than 2 hours.

Excellent staff and service. Everyone was very professional and although the wait time quoted was 3 hours, they got me out in less than 2. Very satisfied with the new rear window and will be returning to fix another window as well. Highly recommend