Menards - Spencer, IA

i ordered 2 hats online to be delivered to my house and the order was cancelled by the store. i called about this and spoke to kelly. she stated they tried to call me about the matter yet i never recieved a call or voicemail, i even went back to make sure my phone number was correct and it was!!!! kelly was incredibly rude and unwilling to help. i replaced my order and if it isn’t here by christmas im truly going to be pissed considering this problem could have been avoided if they would have just sent the package to the address listed. i will NEVER order anything else from this location again. i am truly disgusted and disappointed with the customer service i received.

Front end manager is a joke. Wouldn't return an item because package was damaged near manufacturer sticker. Also refused to PRICE MATCH THEIR OWN ITEMS ON THE SELF CURRENTLY. Red needs an attitude adjustment and maybe a different job..like a troll..under a bridge. Definitely will not shop here again. Would rather spend the extra time driving to Fort Dodge than going here again.

Inside the store, the customer service and friendly help was above average and knowledgeable. What I experienced as I first time shopper from the gated pickup area was less than I have ever experienced before. The attendant was rude- short - raised his voice and overall made me feel unwelcome. This— all because I was unfamiliar with the protocol of entering and exiting. The arm was raised - there was not one attendant visible and I apparently drove too far ahead. I will not. Go. Again.

This is your average mega home center. They have lots of items of every imaginable description some better than others.

Menards in Spencer Iowa refuses to help or donate to the town of Spencer and surrounding areas in there time of need during a time when so many people have lost so much!! All that was asked for was buckets to make cleaning kits for people that lost their homes!! Shame on you Menards. You are suppose to be apart of the community!! I will never shop at your store and will spread the word to as many as I can!!

Wish i could give 0 stars run by horrible people who refuse to help a community in desperate need and anyone who supports them is a bad person the entire town was struck by a tragic flood where hundreds of people are homeless and lots of people will become poor because of it and menards can’t even spare some buckets(Just for some backstory spencer was hit by a horrible flood where thousands of people lost their homes and when the people running the relief effort called bomgaars they gave everything they had and same with walmart but menards who the town put millions of dollars into refused to do anything and even went as far as to say on facebook that they refuse to help people who have been badly affected by this i think that a time like this is where you find out who the good and bad people are and people at menards are god awful people who are probably super happy that this happened because they will make millions of dollars off people in desperate need and anyone who thinks they were right to do any of this is a horrible person

Rented a carpet cleaner from there. The morning customer worker was amazing. Afternoon not as much. Because I had recently used the carpet cleaner and it was still wet I was charged a $20 cleaning fee. This is ridiculous!
Won't be renting from this store again.
I should add the tanks we're stained when I got the machine but didn't say anything because I figured that was from previous usage.

I bought a toilet from them. I Installed it and then realized after I turned the water on it had a puncture hole in the toilet. They are willing to replace the toilet and give me what I should have received to begin with a functional toilet after I uninstall it. Take it an hour back to the store. Then I’ll have to reinstall it. I’d recommend saving hours of your life and go to Home Depot.

The people running the Spencer Iowa location have no idea what they're doing. God forbid you ask the sullen sad guy IN THE PAINT DEPT to make paint for you like it's not his job. None of the employees seem to know where anything is at. I went to pickup two pavers and the lady in construction materials threw the sheet away and told me to go find it myself after asking her if I could just put the two in the cart instead of having to drive around. We have had several pickup order fiascos where they didn't have anything ready despite being emailed that they were, we had to find items ourselves and while doing so witnessed another employee was ramming the forklift into sheets of drywall and breaking the edges without any regard. Don't even get me started on the gate "security" people....

Was in last night to see what kind of paint the person working in the paint dept. would recommend for my wood shelving project. He acted like he didn't want to talk/help me and said, "Any paint will work, even paint made for painting walls". I don't know a lot about paint, but I know for a fact not to buy paint for walls for wood. Please hire knowledgeable people.. I took my business elsewhere.

I bought a storm door with the hardware and the inside latch broke I was trying to get a new one to fix it.

I found what I was looking for on their website, so I just showed my phone to the cashier at the building supply counter. He placed my order, I paid at the checkout counter, and I was on my way to supply the area in the back in just a few minutes. Pickup there was straightforward, and I was back on the road home. Prices were reasonable and the workers were all very friendly.

Best quality paint. We purchased our paint in a five (5) gallon pail, and the bonus it was on sale in addition to the 15 percent off.

Got exactly what I needed from very helpful young man I was so amazed I asked he said yes walked directly to the item and I checked out it took less than 10 minutes. It is so nice in these rare moments to remember it can happen.....

Excellent cashier that we finally got today! Long time since we have been treated like real people. Nice store !

Absolutely worst experience I've ever had!! To top it off the cart wrangler ran carts into our trailer as we were driving out of the parking lot and proceeded to run away! They were absolutly no help in the matter, proceeding to tell me they dont cover cart damage. Thank you menards for another poor experience!

Приехал в 8:40 вечера за 10-15 минут ребята разгрузили товар, спасибо большое мужики . Классная компания . Не сказали приходи завтра утром , помогли . Очень дружелюбные люди!

Find almost anything you maybe looking for, including some groceries. Staff is very helpful and friendly. Like shopping here. I always have a good shopping experience at this business.

Great as always and they are so helpful all the time. So easy to find things and if you can't find it they are willing to find it for you