The Home Depot - Gallup, NM

Lane in plumbing was very good at helping with a plumbing issue that was difficult. He was knowledgeable and understood how to fix it. Kitchen faucet for an RV

I wanted to offer my consistent positive experience with 2 particular employees of the Gallup, NM Home Depot. Both EJ and Harrison have been outstanding customer service employees over the years. I can always count on each of them for accurate and knowledgable information as well as a quick and friendly response. These individuals are a great asset to the company as they each have pride in what they do.

I wouldn’t want to come back to this HD desire at refund service through our receipt in the garbage., for sure we handed her the piece of paper. She Insisted of not getting the receipt, Couple weeks ago. Had a 1 year guarantee item, It’s bull to get bad service, you put costumers first cuz thy pay your wage. 1⭐️ or half

I would like to say thank you to the Gallup Home Depot staff had an excellent experience. The staff was very friendly and helpful and even loaded my cart for me. Well done and way to go home Depot Gallup.

Head of security has not once but twice discriminated my boyfriend. The first incident occurred when a couple of homeless ppl were being questioned/detained by cops and my boyfriend was walking into Home Depot at the time of the incident and head of security automatically assumed he was part of what had happened and we didn’t even know what was going on!! We had just got out of our vehicle and started walking into the building and security was pointing at us! Second incident occurred today while he was waiting for a tool to be unlocked from a cage and they had my boyfriend standing in the isle for over 20mins!! I know I won’t get a response but I wanted to voice what has happened to us not once but TWICE! Please get ahold of your security team because one thing they do right is discriminate

This establishment is horrible I bought 100 2x4 and 35 2x8 I asked for help from the workers numerous times and no help had to load it myself trying not hurt my catheter that's sticking out my chest took about 4 hours but got it done you shop here bring help some strong healthy help.

Best experience ever @ THIS HOME DEPOT/ PAINTING DEPARTMENT .. "CARL" HELPED US OUT .. HE WAS SUCH A DELIGHT TO WORK WITH.. I would recommend anyone who's got painting on their mind.. TO GO TO THIS HOME DEPOT .. THANK YOU .. JAMES & COMPANY

it’s hard to use the app when cell signal and i store wifi is very slow. however got everything we need thanks to the guy in the window/door section

I love my Home Depot in Gallup. Deseree in returns is a rock star and is super knowledgeable, fast, and always friendly no matter how many people are trying to get her attention. The pro desk is also going out of their way to be helpful and informative, and the delivery service is outstanding. Thank you Home Depot!

Not the best HD I’ve shopped. For whatever reason, the app never works in the store, even when connected to their guest wifi. The result is that things are tough to find. The staff, always pleasant, never seem to know where things are. Also, the adjacencies in this store are different than other HD’s. For example, I was looking for foam backer rod for caulking. No one knew what it was let alone where it was. Typically, it’s near the caulk area. Here it was on the bottom shelf of the insulation section. Got it. I just wish someone knew that

7-17-2024. Lousy customer service at the Gallup NM store. After being on on for 35 minutes on the phone the "lady" said for me to call their central office... didn't provide a phone number... manager would not pick up the phone. Wow! They definitely need customer service training at the Gallup home depot, including the manager. Lowe's please come to Gallup.

This is the best HD in North America. I have never encountered such helpful gracious staff. Each department seems happy, really happy to help. Gallup HD is THE place to shop.

I was standing in line this evening. Just waiting and waiting while 2 cashiers standing there talking about their weekend. The guy ahead of me for some reason was taking such a long time paying for his lumber. After waiting about 15 minutes. The gal talking to the cashier says," I can help you over at this register". Like after 15 minutes she decided to finally help. Priorities. I would understand If she was busy but she stood there talking to that cashier about other things besides work. Anywho.

Horrible customer service from Twila. I was picking up an online order and she refused me at first. Until I had asked for a manager. She called Elias from receiving. He stated he would work on it and bring it to the front in 30 minutes. I was okay with that and waited. 30 minutes past, I went back to customer service. Twila seen me and did not respond, until I was on the phone with my husband letting him know she has not spoke to me & it's likely not ready. Twila told me i needed to call the store and tell me how to do their job. The had the most unprofessional attitude I've experienced at Home Depot; especially when my daughter was beside me. I also let her know the attitude was unnecessary, but was mocked from it. I also let her know I was not there to have conflict, but only to pick up my item. She or Elias didn't seem to care at all. This really hurt my experience with Home Depot. I will reconsider purchasing anything from this store because of this. I presented 1 star, due to the night manager able to help without attitude. Loading my item into my truck in 15 minutes. Apologizing and making the picking up an order right. I appreciate his effort, work and time.

Wondered around the store for an hour. Walked all the isles, getting ideas for home Improvements and repairs. Wasn't greeted or offered any help, but that's just the culture in Gallup. No smiling allowed in Gallup. None. Other than that, great selection!! Came in for herbacide, got some concentrate, gonna spray it thick on these Rez weeds, see if it works. Ortho and Roundup!!?? Rez weeds just laugh at it and grow 3 times faster and thicker. I'll update next week.

Cashiers at the pro desk and pick up desk need to keep their personal matters to themselves.
I don’t want to hear you guys venting to one another or over hearing your gossip about other employees. Show emotional intelligence and do it on your own time when y’all aren’t dealing with customers.

Tristan in Lumber was very helpful and kind young man. Me and family were gathering materials for a loved one we lost. He made the process for gathering and cutting materials so much easier for my family as were are going through a hard time.
Ashinééh Tristan in Lumber ❤️

If you’re the type of person that doesn’t like to be overwhelmed by associates and do the shopping by yourself, this is the place. If not then you’re pretty much on your own to get help. The last few times we came here we had to help other customers with items, my dad is a handyman and he gave more help and advice to customers than the workers. Every time I come here workers are always chatting away in the corners of the store and laughing. Me and my dad had to help a nice worker with linoleum flooring because her partner in that department bailed and we had to wait a good 15 minutes to have another worker help. The painting department couldn’t be any more rude. Hire more knowledgeable workers or at least offer more training to employees because they know nothing, only a few know what they’re talking about. Whoever is in the management department do better!

Purchased a very pricey, whirlpool washer that could not be delivered to Fort defiance (30 miles away). They charged $29 for the washer to be delivered to the store, because they keep nothing in stock. The icing on the cake, was not qualifying for the veterans discount because it was a "special order"--after spending tens of thousands at HD over the years. This community deserves better. It is screaming for a Lowe's to be built next door.

Nearly every customer service encounter at this store is aweful. Either you aren't acknowledged at all or treated as if you are wasting the employee's time. Nearly every employee acts as if they hate their job, especially at the customer service desk. I think the only place I've had decent service at is the paint center. Ordering online for pickup is a waste of time, unless you enjoy being talked down to by the women at customer service and standing in line for 20 minutes.

Better pricing than some places in Gallup but they constantly mislabel their boards and pricing.... the 2x4's they claim are $3 something are actually 1 1/2 x 2 1/2.. I've asked for the 2x4s for the price its labeled as but they ignore me and tell me it's over the correct boards..it's a sham..they won't even change the sign and people have been buying the wrong boards at the wrong price for over six months with no corrections

Found what I needed right away.
Talked with 4 different staff.
All 4 were very knowledgeable and gave me excellent assistance

Very disappointed in this home Depot many of the employees I have encountered act like they're right out of prison with their chests all puffed out calling you bro and not willing to help you in any way. I Always check the website before going to the store to make sure they have sufficient stock and then when you can't locate it in the store the employees are quick to tell you we don't have it then you have to find a manager so he can scan the item and locate where it has been placed in the store and find a team member that's willing to do some work even though Albuquerque is farther away I think I'll go to that store instead of Gallup or maybe I'll just order online and have it shipped so on my home better than being threatened by employees at the store

Went to buy a fan website said they had 16 of them made the hour drive only to find out they were not put on the shelf yet the guy which them said it would be awhile before anyone would get them down. Why state you have something and not allow someone to buy what you have?

I went in for a handrail bracket and asked a clerk where they were. Two other associates joined in the conversation. They told me aisle 11 but they don’t usually stock them. I didn’t find anything on aisle 11. I went to my car, which has internet and searched myself. They had 15 in stock on aisle 10. Not one of those ladies made an effort to help me but we’re just giggling away with all the other associates when I went back in. None of them were attending to any customers because they were too busy playing around. So disappointed.

Tec in the plumbing department was very knowledgeable and helped us get everything we needed. He we out of his way. We really appreciate the great customer service.