The Home Depot - Sheridan, WY

I hit The Home Depot store generally 1 to 4 times per month. I do a lot of projects around my home and they generally have what I need. I appreciate having them close to support my habits.

The customer service at this store is about the worst i have ever seen. Apparently there is A NEW REQUIRMENT. Recently while picking up an order, I was forced to wait inside the store, and they were going to make my wife get out of the passenger seat while they loaded my trailer with the forklift. In what world is this ok? Never again will i order from them. I told them to just go park their forklift and I will load the lumber bundle myself. By hand I loaded it and secured it faster than it took them to " prepare" to load by stacking pallets.

Just stopped to buy a grill and they wouldn't get us a new one. The ones outside are dirty and rickety. The customer service person knew they had some in boxes but didn't want to do the work of getting a pallet down. So, it's an inconvenience for them to sell us something. WHAT. Ridiculous.

The kid that helped us today was very nice and polite. We had ordered online, had the order number and everything. The NASTY female at the front as we were walking out demand to see our receipt, and accused us of stealing our things that we had paid for! I understand that you need to check, but she was condescending and so rude that we will NEVER, EVER set foot in this store again! The nice guy that helped us even came up and asked her what she was doing,
and she repeated that she was making sure that we had a receipt and wasn't just walking out without paying. I have NEVER stolen anything in my life!! Called and spoke with the store manager and all he said was that he will talk to her. Really? Nothing about an apology or any kind of customer service. I have been a manager for 22 years, and NEVER treated ANYONE with such disrespect!!!!!!
We will tell everyone to drive to Billings for any contractors or DIY people!

It's Home Depot, and a good one as they go. The staff are generally pretty friendly, and I've even had them refer me to other hardware stores when HD doesn't carry what I need.

HD meets my needs in so many ways. I hate to hazard a guess at the $ we've spent, but everything has been quality.

I purchased an LG refridgerator and asked for it to be delivered and installed. When the driver arrived, he unloaded the appliance and wheeled it off the loading gate. Then he comes and measures my front door, finding the fridge is too deep to clear the door. Then he tells me he can't remove the doors. Even though the instructions say to do exactly that. If Depot will not do what it takes to deliver a product, get out of the delivery service!

It's a small town store. . It has everything you would need just lacks a bit of trending fad items. . They get them just a bit behind.

I am new to the area and found Home Depot a good place to shop. I want to share that I was particularly impressed with the cashier Tina for her friendly demeanor and helping me find my way around.

Custom ordered a window and slider on 9/9. Didn’t hear anything until this threatening letter. It’s dated 11/15, but we received it on 12/9. Apparently the person who took our order didn’t update our phone number, even though we went through all that. When I called the number on the letter I was told that they “couldn’t reach us” (funny, you reached us by mail- would a simple postcard be too much?) and that this letter is “store policy”. (No mention of the door on this letter)
It must also be policy that neither of these people named on this letter can be bothered in spite of multiple requests.
Next time Menard’s.

This is a very clean store. It is a typical home depot, however, employees are so busy doing their assigned tasks. So busy they forget sometimes us customers can't find something. So busy they can't acknowledge us shopping in their store. But besides that it a good corporate site.

Excellent selection, decent pricing. Workers are incredibly friendly and helpful, but not pushy. They have a large both hand and power tools

The Sheridan Homedepot has some of the best employees I'm a disabled vet and have had panic attacks at the register due to pain from being on my feet and or other people the check out lady realized what was happing and eased things so I could check out and go home. I really enjoy going through the pro check out they have always treated me with respect and curtisity. I am horrible at the tech stuff and tried to leave a comment but could not find the right web site or was redirected other places how about a scan code you long recites