Menards - Yankton, SD

The Yankton Menards is a great store with wonderful, helpful workers. I can always find what I need, as well as other products I didn't know I needed, at this store.

Terrible phone customer service. I called the plumbing section asking if there was a part for a machine I am building because I had no idea what piece I needed. Owen, from plumbing, hung up on me. I guess if it was real life he may have just walked away. Last time I call asking for help.

Yankton Menards- Very poor customer service by MANAGEMENT!!!
Assist GM - Ben was called in and his customer service was unbelievable horrible!!
False advertisement and they do not stand behind their mistakes. In fact- when we questioned him about the product ringing up higher even though it had a tag ATTACHED to it with a lower price, he become anger that we questioned him and told us he didn’t like our attitude and KICKED US OUT of the store!!!!! Just for asking why they wouldn’t stand behind an attached tag! Absolutely unbelievable!!
He should without a doubt be FIRED!
BEWARE! TERRIBLE CUSTOMER SERVICE!!!

We have done a ton of business here and always had great luck with employees being very helpful, but MANAGEMENT…. Couldn’t care less about a customer!

Follow up: I read other reviews and see he’s been complained about more than once!

This is my favorite Menards in eastern SD.

Update: I recently made a complex order for a new deck. Staff went above and beyond to help me load it and secure it. I continue to be very pleased with the Yankton Menards!!

Menards is always friendly people and helpful. But you got to watch the prices you can pick up the same item in either be higher than what it says on the Shelf all the time.

I’m not sure how many times it’s happened the past year. But my order is over a week late. Nobody seems to know where it is. Was supposed to be on the truck today. Drove the hour to get some other stuff and thought I’d be able to get that tooo. But nope. Not on the truck. Looked up the item on the app and Sioux Falls has several. But I couldn’t get an answer why I didn’t get my order.

Have had the opportunity to get up to this menards store. Love the layout and the fact that it never disappoints me. Without question, it has what I am looking for, even when other menards in the surround area do not. Clean, friendly and well stocked. Highly recommend

Shout out to the Menards Team that helped me with my delivery and subsequent issue of a dent on the refrigerator. Jay, delivered a fridge all by himself and did a fantastic job. The customer service gal in Cabinets and Appliances was also very friendly and helpful as well in helping me out. I have often had good experiences with Menards in Yankton, but this one particularly stands out! Thank you!

I went to Menards today to buy two batteries for my car keys. I asked a Menards worker for help. He was coughing and wiping his nose. I asked him if he had a cold, he said no he’s just getting over Covid. I have a bad heart and just recently had another heart surgery and I have asthma he had no mask on how can they let people go back to work that are recovering from Covid don’t make a bit of sense to me I won’t return

Had a great walk through the store. Found what I needed made my purchases. The prices were ok and the employees were friendly and knowledgeable.

Walked by 13 employees, not one said hello, Do you need any help, I asked one employee for help and she had a blank stare on her face. This Menards is dead last in customer service, If you want service Sioux falls or Sioux city is the way to go. You would get better help shopping on line.

The store in Yankton. The employees are polite and knowledgeable,
But if you need something delivered I would highly recommend going to Mitchell or Sioux City Iowa depending on your location.
Their delivery driver is extremely unfriendly with a short fuse ready to fight if the smallest thing doesn't go his way.
In a 4 minute conversation he slung the F-word at me 5 times,
all because I was politely and calmly trying to explain to him GPS does not work in the location where he was supposed to drop the lumber..

Bait and switch, wasted an hour of my x. Found door on sale with all the extras, told sales person who then tried charging me almost double the price, refused to honor sales price. But of course made us wait and wait and wait,then said come to the register , where they again tried to charge almost double the sales price. We walked out and will NOT be buying anything major from them again.

You are better stocked again! It's nice to see well stocked shelves! Very friendly staff & they don't hide from you when help is needed! Thumbs up!

To be perfectly honest my cashier was amazing her manager or whatever the blonde haired lady was, was extremely lazy. An elderly gentleman in front of us had to walk to get a price check instead of someone to whom is actually employed there. Then I was trying to purchase a jacket ( the price tag was missing)that was on sale was told by the blonde lady that it was double the sale price after telling her that it was on sale. Instead of her walking to the rack to which I told her it was she looked on her cell phone. It's not my job as a customer to walk back to where I found a rack of the jackets it's an employees. Just thinking there could be some major retraining on that.
By the way when I left said 'manager' was on the phone.
It's not that I couldn't have paid full price,that was not an issue in the slightest, it was principle.
But cashier was great and very apologetic

Ordered 3 shelving standards online for pickup. As I entered the order pickup an employee pulling a couch was coming through. Seeing me he said “oh, sorry” and kept going. After placing the couch in pickup, he wheeled his cart away, and disappeared. Seeing he had left I rang the bell. For 5 minutes I rang the bell 10 times before finally finding another employee in the lumber area.

bought a floor lamp from them. Paid full price. Got the lamp home only to find that it had been returned previously and had significant damage. Absolutely no response from customer service and pretty much just got a big F-U from them. Should have went to Home Depot or Lowe's rather than the landfill that is Menards.

I'm new to this state and have never before ex0erience the amazingness that is Menards! So full of so many things, I love it. Prices are mostly comparable and customer service is fantastic. Will be shopping here often.

Muy bien todo. Las personas que ahí trabajan son de lo más amables y serviciales! Lo que estábamos buscando lo encontramos muy rápido y era exactamente como lo queriamos.

Was not easy finding things in a different store but they have things in Yankton SD that Norfolk NE store doesn't.

A good lumberyard with a great supply of tools for any aspiring DIYer. The discounts alone during 11% off weeks and a Menards card earns me another 3% back on my purchases.