Lowe's Home Improvement - Sikeston, MO

I was having trouble locating a particular item, and received excellent help from a Lowe’s employee. His name was Robert( his last name may have been Russell). He saved me time, and he has the type of positive energy that makes a customer feel completely comfortable. Great employee!

Purchased a utility trailer from here a year ago, there was an issue with titles documentation. So I’ve been contacting store for over a year and still haven’t received documentation needed to title my trailer. If I could would rate this store a zero. After calling this provided number I was told I would receive a call from this store and I never did and the case was closed before contacting me. Once again terrible experience never shop at this place.

A friend to all veterans. All the employees are willing to assist you with your needs and questions. Pay them a visit.

If I could give zero stars that’s exactly what I’d put. I went in the store on 1/11 to shop for a Delta brand shower/tub faucet set. Found one I liked but it clearly was a used returned item that should not have been on the floor for sell, especially when it cost $200+. (The item had a USED cartridge, clearly the associate who took the return didn’t care enough to actually inspect the item) So, I gave the item to an associate who removed the USED cartridge and said he’d take care of it. Since that was the only item in stock I placed my order online for the same product while in the store as I’m working with a deadline. Lo and behold 3 days later I open my delivered package from Lowe’s to meet the same product from my local store NOT a new sealed item. (At least the USED cartridge wasn’t in the box, but there wasn’t a NEW one either, yep NO CARTRIDGE) Also, it came open so the person who packaged it could clearly see that the item was used and MISSING a part. The other item I ordered was also inside the DELTA box. You can’t make this type of foolish up. Of course I returned the item to the store for an assistant manager to try to tell me the item was shipped from elsewhere LOL they clearly have cameras and can check the system to see the product order was filled at store #1209. Absolutely ridiculous and this isn’t the first time I’ve had an issue with placing an order with this store. Sadly it’s the closest big box store near me. Will be ordering from Home Depot or Menards moving forward. I requested a Manager call back after speaking with the assistant manager, I’ll see if someone actually calls.

Update: called the number from the computer generated or copied/paste response from my original review and was told the stores general manager would call. That never happened I called and left my number just for a front end lead to call me with an attitude like she was doing me a favor. I politely asked her to have the GM call me as I was promised. NEVER GOT A CALL BACK. I went to the store and asked for her and was told she just got back from maternity leave and was too busy with a store inspection and I’d get a call from her. AGAIN NEVER GOT A CALL BACK.

THE FOLLOW-UP AFTER ERROR MADE ON LOWES PART IS HORRIBLE!!!!!!!!!! ABSOLUTELY NO SENSE OF OWNERSHIP OR CUSTOMER SERVICE.

I have trouble with online orders. Usually have to go gather the items myself. I don't mind but I order online to save time and that's not happening

Didn't have what I was looking for, small filler plants for my pots. What they had was larger, more expensive than I needed.

It's just like every other one, always have everything you need except for that one main item you were looking for that day lol. I am pretty sure the only issues are my shopping lists.

Went in for a toilet flange repair. Looked by the toilets. Not there. Asked someone for help. Told isle 14 half way across the store from toilets and plumbing. Went to isle 14 and not there. Asked a kid in a red vest. He said I don't know I'm here to clean. Asked him to get someone. He said find a guy with a vest like him. Said I did so if you don't know then get someone. 5 minutes later I find same kid on his phone in next isle. Asked if he found help. He said be patient someone will be by. Found them on my own in isle 13. Put stuff together. Most uncustomer friendly place ever.

I purchased a refrigerator on July 30. It was delivered to us August 8. Because we were remodeling an office, we did not hook the refrigerator up for 10 days. When we did, it did not cool. We had a refrigerator that does not cool inside the freezer or refrigerator side. I called Lowe's 7 times asking to speak to a representative and was finally told I had to call Whirlpool. Did that. They sent a local repairman who diagnosed that I had a bad compressor and he could have one within 2 weeks. I didn't want to go 2 weeks without a refrigerator so I tried returning this to Lowes. I began the return process stated online only to have Lowes refuse to accept it. Even though my order stated I could return by August 28, and this was on 8/23, I was told that because I did not buy with a Lowes credit card, I had to return within 2 days of receipt. There is nothing in my order documents that says anything about using a Lowes credit card and even though my order documents say otherwise, I was told there is a sign in the managers office that would advise me that is their policy. My complaint is not with this product. My complaint is with Lowes and the fact that the rights stated online are not honored. Also, for each phone call you have to wade through 5 minutes of talking to AI before you can speak to a human being. I have never had a store say I had to abide by terms posted within their office (that I would not be allowed in) and I do not have the rights stated on my purchase documents. But that's what happened to me 8/23/2024.

The general manager and the assistant manager or fabulous people, they have quite a bit of awesome people working there that are somewhat knowledgeable, it's a very well lit clean store, pets are welcome as long as they're not the type that are not house broke, the garden center is improving the store is one of the best among the other stores in the area

Ordered same day delivery and paid same day delivery fee and it wasn’t delivered until the next day in afternoon. When I called Lowe’s in sikeston mo they told me they don’t do same day delivery and it is corporate. They hung up on me 3 times and then said it was their system. But I went on line to sikeston lowes and ordered same day delivery for an item and they delivered it today. The managers don’t seem to know what is going on in the store because I asked to speak to the manager and was told they have already left for the day. Being a senior and disabled veteran I don’t drive so I have to have things delivered, but I will not be disrespected and lied to by them. I would think twice before going to Lowe s since they don’t give military discount for their large items like refrigerator,washer and dryers, . I really thought Lowe s cared about vets but I was wrong they just want your money.

Doesn’t even matter about the reviews honestly your customer service is terrible, well not everyone but one bad apple spoil the “bunch’’ as customer I have right to ask questions on what I want to purchase.There is no way a lady as manager she should just ignore my question talking well she can’t help me because a she had a long day at work and she will find someone who can help while she jus off maternity leave for a while and she was overwhelmed.Well hey guess what stay home and have your problems at home.Im 54 years old needing help and you just ignored me very bad customer service..

Darren, at the front counter, is an amazing person and great representation of your company! He is always helpful and used suggestive selling that was low pressure and saved me money.

Miss Alice at the Pro Services Desk deserves recognition. She was very polite and so helpful. But the sweetest thing was when she offered my husband, son and I a bottle of water as we were getting roofing prices. People actually asked if we needed help while shopping. It was a very nice experience.

Love this store! The delivery driver is top notch. She was able to put everything exactly where I needed it very quickly.

My favorite home improvement store. They have good prices and you can find just about anything you will need for your small to big jobs.