Lowe's Home Improvement - Mcminnville, TN

Jacob at Lowe’s helped me over the phone with a flooring order! Took his time, was kind, and very patient with helping me! THANK YOU JACOB!

The staff is always helpful, friendly and professional. They go out of their way to make sure you are satisfied with your shopping experience.

Mark is the GOAT! He helped me and my best friend not only find an alternative to replacing our fan, but when I couldn't figure out how to change out the pull chain he actually asked us to bring our fan casing to him and he'd help us! He showed me what to do next time we encounter this problem and he made sure all the wires worked like they should with the new pull chain. Sadly my grandpa passed away a long time ago, but he reminded me of him so much. Thank you for showing us how to fix it ourselves Mark, it made our night!

Needed some lime for my lawn. Online it says there's 282 of these bags in stock. 280 were nowhere to be found, and the only 2 on the shelf have massive holes in them and are spilled everywhere. The workers here don't care about you getting what you need. There's no telling how much time I've wasted standing in line at the only open register while 6-8 employees stand around on their phones doing nothing. What a joke

I have always had a wonderful experience at my hometown lowes, and in recent years, the consumer service has come a long way. I have found myself many times getting lost in conversations with the older, more seasoned employees, and that makes all the difference. Keep it up, and you have my business for life.

I have to be honest with you about this company and say how helpful the staff are in this specific store.

They have a lot of things I need as far as handyman work fixing things. As far as help or asking questions I wouldn't recommend too much to that

Lowe's here in mcminnville is decent but nowhere near the best. Their quality of wood for their lumber yard is well below average and workers there are barely willing to help you half the time. But for other departments if you need help it's even harder there as employees are scarcely there and seem to hide.

‼️DO NOT ORDER ITEMS ONLINE WITH LOWES!!!‼️ please read:
I made a purchase online for 913 dollars. When I got to the store to pick the items up I realized we would need a bigger truck so I only picked up the smaller items. When I got home to unload I noticed an additional 660 dollars that was withdrawn from my bank account. I went back to Lowe’s to ask about it and they basically chalked it up to a “system issue” and said it’s just holding the funds and it will be given back. I said okay fine and left it alone. I get back home again and start the work on my house. About an hour later, I get a notification of a withdrawal and I see ANOTHER 625 dollars was taken from my account. Now I’m -48 dollars in my bank account and Lowe’s has taken an additional 1275 dollars from me ONTOP of the 913 that was the original total. When i went back to Lowe’s to talk to a manager, he tried giving me the same story. I was irritated and said 1275 dollars is a lot of damn money to be a “system issue”. The manager Joshua Burges was Very disrespectful and not sympathetic to my situation at all. They were not willing to refund any of my money and told me the 1275 will be put back on my card within 3-10 business days and I’ll only have the 913 . He then proceeded to tell me that this happens to everyone. This is absolutely ridiculous that the online store does this to people. Do not order online from Lowe’s unless you want your bank account completely cleaned out and no help or sympathy from the McMinnville Lowe’s.

I am a disabled veteran who was shopping at Lowe’s today trying to pick up some chimney pipe for my woodstove and I asked a young associate to help me. He helped me for about 30 seconds and then told me I needed to ask somebody else that was working there, so I went over and asked that guy, who is helping somebody so I calmly waited. He told me he would be down there in a second. I waited and waited. Turn the corner to ask him how much longer it would be and he was gone and now I have built two small houses out of the Lowe’s in McMinnville, I spent tens of thousands of dollars in that store and I’m going to tell you one thing two things Actually this is the first review I’ve ever left in my life and it will be the last time I ever set foot in that store. I’ll be going to the ace hardware in Woodbury who’s employees actually know how to help somebody if you’re a veteran, do yourself a favor stay out of that store.

Love this Lowe's. There's always an employee working close by willing to offer assistance. I can never leave the garden center without a beautiful plant.

My wife is 65 years old with COPD and asked for help to load her truck with what she purchased the young lady in the garden Center called for help but got no response she offered to help and they both had to lift it into the truck she states that she gets more help from other customers than your employees!

Update: Debbie is a customer service rock star and really helped me out. Five stars again. See my review of the Cookeville Lowe's for the whole story.

I wish I could give 10 stars! My son had a plumbing emergency tonight with a broken shower handle and had to cut the water to the whole house. I went to look at it and decided we needed two sharkbite cutoff valves to isolate that bathroom so the rest of the house was still functional. The only problem is he's ten minutes from Lowes and it was ten minutes to closing time. He drove while I called the store service desk and told them what was happening. The young lady transferred the call to the plumbing dept guy and I explained what I needed. We pulled up at 9:00 on the dot and my son ran in and they had the cutoffs at the service desk by the door and he was out by 9:03. I think they still had customers dawdling in the store. Anyhow, I don't know your names but I want to say thank you to the lady and gentlemen that helped me out. This was an amazing example of great customer service.
Thank you again!!!

It was interesting trying to find the 7" gate hinges. I followed the App and it took me to the wrong isle. The associate at the returns was thinking like I. We thought they may be in the garden center. Come to find out, they were in hardware on isle 3.