Turner Auto Salvage

I needed to get a passenger door in same color, I only found 2 good condition doors within 200miles. I called the guys at Turner Auto Salvage and they sent me a few good photos of the door. They also remove the parts and help you load up on the way out. Very good place for used or hard to find autoparts. I was able to change the door off my car and drive right back home.

Had a lot of parts. Service was excellent. The most organized auto salvage place I've ever been to or seen. Much better than Glen Hill's Auto Salvage in Rockwood.

Would give 0 stars if I could. Very unprofessional. My 18yr old daughter called this morning for a bumper and was told $150.00 called again later to confirm the price and was given the same $150.00 price. Husband called to see how much the same part was through our business and was told it would be $250.00. My daughter went there to pick it up and they then told her it was $200.00. Either you guys can't get your crap together on what the exact price is on a bumper or yall just enjoy taking advantage of young people. Will definitely take our business somewhere else.

If you're looking for a part for your car, this is the place to contact for hard to get items.

Won't warranty there parts. Been waiting for an answer for months on a part that cost me 2200 dollars that lasted a week. Had to pay for another part for 2200 but said they would refund my money after the got the part back and checked in. I've called 20x to just get the same answer of let me check on it and I'll get back with you. So now I'm 4400 into my truck when I could have bought brand new for 3400. BE VERY CAUTIOUS WITH YOUR PURCHASE!!!!!

Horrible horrible service - was just trying to get clarification on a part to make sure it was the same one my insurance recommended for a repair. Man on the phone told me I was too difficult for them and complicated and that they were refusing me service. He then hung up on me. They should be ashamed to act this way as a business, let alone as grown adults.

Severely disappointed with this place. I called early in the morning and asked if they had the part I needed, and told them I was coming. (I Live hours away) And when I got there, they told me that it would be days before they could pull the part from the car for me. After I already drove hours from town to get there. My worst experience with a salvage yard yet. Highly disappointed.

The people at Turner Auto Salvage are professional as well as helpful, they've always treated me right and were very kind in assisting me and my needs. They've always had good prices on the parts I needed and they too are very professional.... they take their jobs very seriously and have always been kind.

Very rude took me 5 mins to grab a part with their workers then Charles proceeded to to the worker it came off a good engine to go put it back and grab one from somewhere else so drove around the lot for an hour tell we finally found another one then try to charge me $50 knowing he was the one screaming at his workers for his own screw up

It’s really like 0 stars!!! MIKE IS RUDE!!
I called turners to get a transmission for a 1998 gmc Sonoma they had one listed online for $450 with a core! I called them and they said they had it there I informed them I would be up there the next day to pick up the transmission the lady said that would work!! I than drove a hour and a half to get there to be told the transmission hasn’t been pulled out of the truck yet that it would be next week on Tuesday or Wednesday! So I waited and called them Monday to see if the transmission was going to be ready get the next day and they said will be ready Wednesday! So I drove up there Wednesday and they informed me instead of the truck it was supposed to come out of it came out of a jimmy which would still work! Told me it has been checked twice and the put a new torque converter on it for me so I got it home my mechanic come over and refused to put it in the truck it was cracked and a bad transmission! I than drove back the same day and was told by MIKE THEY DONT SELL BAD PARTS! HE WAS RUDE! the guy that work with had to tell him to shut up! Got money back will not go back to them!!

I have to say that I was totally impressed from the initial call all the way thru the process. At no time did anyone talk or look at me as I was an idiot because, well, I don't go to salvage yards ever and had no clue what the hell I was doing, yet these folks made me feel like family. If ever you need help with used auto parts because you want to prove that you can turn a wrench, then this is your place. I learned more about what I needed to do from Joe, I think his name, helping locating and pulling the part for me. These folks get 5 Stars for their service. They also get my name behind this recommendation.

These people are not trustworthy! I told Mike I needed a front, drivers side, hydrogen light for my car. It took his worker a lengthy amount of time before he brought it in. That didn’t bother me I knew it was probably taking awhile to remove light from the vehicle. I paid 300.29 w/tax for one front hydrogen light …. I thought that was very high price but didn’t question it. Paid & left. Got home and my mechanic came to the house to put light on. He said light was for the right side, not drivers side. A small piece was broke off the back and he wondered why they didn’t put their mark on there. Those were things my mechanic told me. I had to drive along way but took the light back to Turners to exchange for the left side. Didn’t think at all there would be a problem to exchange. Mike blew up saying , This was not bought from Turners !! He blew my mind!! I had my invoice papers in my hand and gave them to him. I couldn’t believe what I was hearing. I paid 329.00 and they gave me the wrong light. I can’t help if they forgot to put their mark on it. Everybody makes mistakes and THEY DIDNT put their mark on that light !!! Plus his worker must have broke the back of it taking it off the vehicle. I’m a woman I didn’t know to check. I thought I could trust them !!!!! I DID BUY THAT LIGHT FROM MIKE himself ! And they had the left light right there. He showed it to me. But wouldn’t swap! I called around to other places trying to find me another hydrogen light. I’ve found out a BRAND NEW one cost 192.00 . HE OVER CHARGED me over 100.00 for a used. They messed me up by not giving me the right side. He’s a sorry person . He had to remember me buying it. Plus I gave him receipt. Turners was the only place I shopped for this light. I had not shopped anywhere else. BUT NEVER AGAIN. He’s a rude, hateful person. And by the way. I did find another light at another selvage yard for 90.00 !!!
Turners is a rip off ! WARNING ⚠️

I called Monday they told me they had the two doors I needed and it would be 150 I drive all the way up there today they only had one door driver's door when we went to get it and look at it it was in the wrong place and had to find it and they wanted $75 for it well I went ahead and got it

*long review but worth the read*

This place is a joke!!! I called asking about the price for a rear end. They told me $500 + tax. Ok cool. I get down there and it's $500+tax then they added a $100 core charge. I bite the bullet and paid almost $700 for what I was told would be $550. I go to get it loaded and one of their "mechanics" tell me that they drain the oil, check all the gears inside, then reseal it. Make sure to put gear oil in it but all the gears are good. Ok awesome! A little pricey but atleast it's been gone through and I know it's good.
WRONG WONG WRONG
I take it to a highly rated diesel repair shop in Lenoir city. They do the swap for $1100. The seal started leaking oil before it ever left the parking lot. I drive it down the road and back and there is bad vibration coming from the rear end. Shop said to leave it they will check the gears and reseal it in the morning. Next morning they tell me that the rear end has bad wear marks, chips off some of the teeth, and looks like it's been slipping. But my ujoint is pretty worn out so it could be that. Replace the ujoint and hardware. Go down the road. Still vibrating. Had to hope and pray to make it home (almost lebanon) going 50 mph max without it being unbearable.

So now I can either
1. Drop this rear end, exchange it for another one and pay another $1100 for the swap. And pray that rear end is good.
Or
2. Pay someone to take the guts out of my old rear end and put into this one. (The gears in my rear end are good, I snapped an axle and busted the spindle tube)

Either way I'm out 1500-2000
Just in labor because they sold me a bad rear end.

This place might be ok for tires, calipers, axles, something small. But I would never recommend buying anything big from this place. Especially something one of their yard dog "mechanics" have claimed to gone through and everything looks good.

I would not buy used parts anywhere else . Charles and his staff know cars so you get the right part the first time . They also.stand.behind every thing they sell
. Hands down . Great place.great people

Went to look for a needle in a hay stack part and they took the time to find exactly what I needed. I would highly recommend Charles and Jarred and his staff!

I called and spoke to the guy who works at the front desk just now because I was needing a paper stating my husband no longer works for him anymore, and he absolutely refused to give me anything stating he no longer worked there. He was very rude and very unprofessional, that is not the way you speak to people or the way you treat them. Remember to be kind because you never know what someone is going through ! My husband quit because he is sick and has something medically wrong with him that Prevented him from coming back to work but that didn’t matter to the guy I spoke to ! All he cared about is that my husband quit

My husband has always been a hard worker all his life and has never been the type of person to not work until he didn’t have a choice

Its a salvage yard I don't really know what ppl expect out of a place that sell off wrecked car parts. They also sell recycled car batteries and can order new parts for customers as well. I'm unsure of the difference between the price with them and a retail parts store prices

I just tried to call to speak with the owner, he answered, told me he was the owner & threw me in hold. I was calling to let him know one of his drivers, with a full load & 1 in tow tried to run me off the road on John Bragg Hwy at approx 12:43. I was in the left hand lane because my turn was coming up & wasn't moving fast enough for him so he swerved around me & cut very close back over on top of me. With the weather conditions I feel that is careless driving & wanted him to be aware of what his drivers are doing.

They saved me a lot of time, trouble and money! Staff was friendly and helpful. I was there a total of about 10 minutes. They will get my business from now on!

I called to check on some parts I was needing. The man rushed me off the phone then hung up. I called back and told him I needing to ask about another part and he wasn’t interested. Don’t waste your time with this company. Go somewhere that wants your business!

We purchased a radio. When it came, the screen was broken. We tried working with it, to no avail, we couldn't sell it as is. My manager called Charles Newport, he told him to send it back and he will refund us. We paid $135 total. $100 for the radio and $35 for freight. We shipped it back through our UPS account. It cost us $16. He refunded us $100. When my manager called him to inquire about the shipping, he hung up on my manager three times. When he finally decided to talk, he told my manager he doesn't refund for freight. But why did he charge us $35 for UPS freight when it only cost us $16 for the same exact freight service? Why should we pay for freight period when the item we ordered wasn't supposed to be broken? Very bad customer service. This is business to business, imagine how he treats regular customers.

Terrible business practices. Shipped a broken non functioning radio, auto wrecker to auto wrecker. We had to pay for return shipping. That cost us $16.87 with UPS. They only credited my card $100 and the original transaction was $135. I called to inquire and spoke with the owner Charles Newport why we were not refunded in full. After hanging up on me 3 times, the last time he told me to kiss his white A$$... I would not recommend anyone use this establishment. Very rude and unprofessional. For a place that has been in business for 60+ years, Im embarrassed for them.

Highly recommend them. Had an issue at Manus Rd auto salvage in Murfreesboro and got tired of waiting for a part that they said they had but probably didn't so I made the drive to turner. These people are professional, honest, courteous, and all around the best!! Manus Rd tried telling me $75 for a taillight. I talked them down to $40 but even at $75, I was able to get both a taillight AND a rear windshield at Turners for $75. Again, I Highly recommend, you won't be disappointed.

Known The Newport's A long while, always a pleasure to do business with Charles, Jared & Jason. And to feel that they appreciate your hard earned money, above and beyond services!!
You actually feel the definition of a
'VALUED CUSTOMER "

Great customer service. Very helpful on the phone. Ask for Mike or Rebecca they are both very friendly and do their best to provide excellent business to business support. Soundwerk car audio thanks Turners! Feb 2023 update... if I could leave another 5 star review, I would. Thanks to Charles and the Turner production team for the fast ride on this week's order. Much appreciated!