Lowe's Home Improvement - Live Oak, FL
- 208 72nd Trace, Live Oak, FL 32064
- Industrial Roofing
- Residential Roofing
- Free Estimates
- Locally Owned & Operated
- Warranties Offered
About the Business
What people say about “Lowe's Home Improvement”?
Customer feedback is mixed regarding the service at this Lowe's location. While some patrons praise the availability and helpfulness of the staff, others report serious issues with customer service, particularly regarding the competency of employees and the handling of orders. Complaints about rude interactions and unhelpful staff members are prevalent, leading to significant dissatisfaction. Delivery service received both commendation and criticism, with some customers appreciating timely pickups while others experienced frustrating delays with order fulfillment. Overall, communication appears to be a notable point of contention.
What Users Like The Most
- Fast, simple, wonderful service, highly recommend.
- Staff are always eager and available to help; they will escort you to make sure you find what you are looking for!
- Easily found what I needed and was at ease that I could trust the advice of the employee.
- The management team is very nice and always available!
- Stories drastically improved some great deals on the clearance.
What Users Like The Least
- Very poor service, not many employees there to help you out.
- The cashier made a passive aggressive comment as if we could not afford what was on our cart.
- These people know absolutely nothing about paint, or anything hardware related.
- They refused to do anything for me regarding my broken water heater.
- I finally left the store at 10:15 after a frustrating order pickup experience.
Recommended Reviews
Very poor service, not many employees there to help you out and when you do find one, they don’t wanna walk more than two steps to show you where something is(after you’ve looked all over the store and it’s not where you think it would be)people very lazy there and unfriendly
It's not orange and white but it's all right. 3 years ago I tried to get a professional caulk gun(takes a standard tube but has extended squeeze handles) All they had was the weekend warrior guns with really tiny handles. About a year ago they started to get more of a selection and I did find some professional tools. The town is growing and they seem to be growing with the town which is good.
This morning we went to purchase doors, light fixtures, and a few miscellaneous items at self checkout (the pros desk is always busy) The cashier that was working had a name tag that read “Princess” She made a passive aggressive comment as if we could not afford what was on our cart before we had even began the ring items in. The entire time she continued to question if we had scanned items and continued to stop us to check the screen. She had to verify all our items were scanned 3 different times before she would allow us to pay. She even questioned our use of military discount… once we were done and walking out of the the light fixtures set off the door alarm and she called me as if I was a dog and checked EVERY item on the receipt AGAIN before allowing us to leave. The entire time I felt so harassed and belittled. To be treated as a theft before even given the opportunity to prove myself is insane… not that it matters but I spend tens of thousands there every year due to being in the construction industry and never have I felt so disrespected. To top it off I tried to contact the manager via phone call twice after leaving and was hung up on both times.
137 locals recently requested a quote
Company Locations
Head Office
Branch Offices
- 208 72nd Trace, Live Oak, FL 32064
- Industrial Roofing
- Residential Roofing
- Free Estimates
- Locally Owned & Operated
- Warranties Offered
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