Lowe's Home Improvement - Danville, VA

I ordered a grill from Lowe’s as a Father’s Day gift and scheduled the delivery well in advance. Unfortunately, they delayed the delivery twice, despite confirming the original date. The gift was supposed to arrive the week before Father’s Day—but now they’re saying it’s going to show up until July 3rd.

To make matters worse, the grill isn’t even assembled yet. The original plan was to have it delivered and assembled by now, but every time I hear from them, it’s another excuse about delivery schedules and having to reschedule.

This has been incredibly frustrating and disappointing. The whole experience feels unorganized and poorly managed. I expected a lot more from a company like Lowe’s.

Came here with the intention of buying a chainsaw and some other plants and such. While i did get what i came for, the experience was completely frustrating. We walked down the empty aisle. Perfect.
Had time to think about what we wanted. Turn around. Older woman watching us. Then one of the gates was closed on the aisle. Why?! I do NOT like being in closed areas. A man came by and opened it. I said "why are we closed in? What was the reason?" No response and he walks off. I selected the chainsaw i wanted. Went to look at extra chains. The other older lady informed me where the chains for that specific model were. Great. Thank you. As i went to get one, she closes the other gate.. i felt like we were being watched the e tire time but no one actually had the decency to see if we needed assistance. They just kept watching us and blocking us in. I got what i wanted. The products were great. The employees need evaluation before being hired ..

It was a lovely time. I didn't need any assistance with what I needed. But was asked by several employees.

My experience last week at Lowes was truly abysmal. I wasn’t going to write a review but today I finally just felt it was my responsibility to let people know. The store was dirty. I saw a giant spiderweb on a shelf in one of the aisles and the spider was brown so do with that what you will. I should’ve taken the extra couple minutes and just gone to the Home Depot. Health and safety, please check out this location!

Thank you Gary S. In the danville va store. Purchased a new screen door for my house he helped to find the right size in the one I liked then I needed more help loading the door lady at the register called and Gary S. Is who came to assist. Great job brother. Keep it up.

Lowe's stores in general always seem clean and well stocked. This location also always has polite and helpful employees as well.

The one thing I do not like about what Lowe's has done is the emphasis on self-checkout. I refuse to use them.

But Lowe's is a thousand times better than the orange store.

Paint manager who gets called “hot momma” by customers which is weird is wildly under staffed and demanding. She sucks. Get better service or more staff to deal with her lack of ability. Ive ran a paint department before. When i ask to have a primer spun when you have three empty machines and you say i have to wait, kick rocks lady. Yall can find your gallon of paint in your outdoor garden center. Thats where i decided to wait and leave it.

Store very clean employees are very helpful. We do a lot of online orders, .The people at the desks are always eager to help us get our order and get it out to the vehicle and get it loaded up

Has everything I need to remodel at fair prices and good quality.
This store in Danville has friendly and helpful store assocates too!

Lowes has joined the MANY businesses today that has abandoned customer service. Just finished a remodeling job and tried to return unopened tile that was excess. Was told that it exceeded their 90 day return policy. Since when? They still have this tile in stock! I have made many purchases while building and remodeling never had any problems. The next job is a 12x40 deck with composite decking and a shed roof. Guess where I'm NOT buying

I'm a new construction builder in the local area. I've spent over 20k this month alone in the Danville Store. I just placed an order in the Lowe's Suffolk store for over 25k for cabinets and countertops and that has been a nightmare. I recently recieved a damage stove from Lowe's that was damaged on delivery. I was told by the store manager Lee in Danville that because it was purchased on my American Expeess card and not my Lowe's card, I had 48 hrs instead of 30 days to return. I find this to be very unfair and I will be taking my business elsewhere. I can be forgiving as a customer on your customer service negligence, but as a business customer, I can't recieve any grace.

Thank you from a former loyal customer.

Most workers walk the other way when your looking for help! Key word looking! We were shopping, my wife let me know that some guy was following her around! Come to find out was a loss prevention, made her extremely paranoid and a little upset, which made me upset! Not a good experience to be followed around for no reason! Think I will go to home depot from now on!

Exceptional customer service from employees at Lowes by providing information on location of the items you need, incredible knowledge of what you need, how to use , and instructions on how to complete your project.

Always great service very helpful employees very clean store love the quality and always easy to find what I need

Always have every odd and end I need! Quick way in and out and customer service available if you have questions...just ask they'll always help you get it straight.looking at refrigerators and DAMN the prices are slashed thru Friday I mean a 28.2 cubic ft French door freezer drawer for 1599! Amazing! Debating HARD I mean Damn what a deal !!! The New Year's deals are awesome! Speedy delivery of online purchases ordered an overhead shop light had it two days later. Visited yesterday for clearing up the grass from weeds and crab grass and the weeds and grass along the edges of the house and edging up along the walkways everything I needed was right there and even found a new Spectracide indoor and outdoor spray that's ready to use indoor and out for bugs including roaches. And got my wife the cutest desk plant of bamboo for only seven bucks...CAN'T beat Lowe's!!!
Needed several filler flowers du for our landscaping found exactly what we were looking for! Dianthus of all shades and two of the most beautiful rose bushes wild color can't wait for them to bush out!