Lowe's Home Improvement - Lexington, VA

This store is so bad, literally the worst LOWES IN AMERICA. If your from any actually bigger city you'll understand because they don't get it at all. From simple questions unanswered to full
Blown disrespect. The management is a joke. I can't wait to sell this house and be done with this particular Lowe's.
I normally don't leave a lot of reviews unless I'm pushed to this part. It's been six months with this particular store. Literally the worst if you're gonna do any big project go to Roanoke Lowe's they've been great.

This place is entirely too hot for safety. I don't know why they pour the heat out in winter, yet in summer they skimp on air conditioning like it's rationed! I can't stand shopping here anymore. It's so stuffy you can't get your breath. With all the walking you have to do to get to different departments, it's just too hot.

I don’t mean to be any sort of mean person but I went to return tinted paint a week after buying because we didn’t need the amount I got. I looked everywhere, called to be sure I could return and everywhere says you can as long as it is within 30 days. I don’t live close to this lowes but I drove here to return it and they said I couldn’t after it’s been tinted due to the brand policy. Understandable but thag should be listed somewhere online or when I called I should’ve been told that.

I placed an online pickup order. When I arrived I was greeted with a smile. The lady at the return/pickup desk was very helpful and personable. I asked for an additional item and she was able to direct me to exactly where to find it. I also witnessed other employees being very helpful with a gentleman who needed some salt. The employees were also very communicative with each other and respectful of each other. I could tell that the customers and coworkers were very appreciated by each person I came into contact with. Great shopping experience

Basically a Walmart hardware store never have what you need it's never in the right spot inch and a quarter pipe is in an inch and a half spot and vice versa you better have about 15 different ideas of how you're going to do something because they won't have everything you need to do any of them it'll be a great place for a hardware store I wish we had a home depot. I actually believe our grocery store in Glasgow has a better Hardware selection at least more comprehensive and thorough

Just wanted to say that Ryan that works there, goes above and beyond with his job. We purchased a generator and he not only help put it together but also help get it in the vehicle.

This store is clean and well kept. However, it has been difficult of late to get the attention of an associate to assist with product questions. In addition, when calling on the phone for inventory availability, I've often found that their inventory online does not accurately reflect their in store inventory which may also be why it takes so long to get an answer on in store product availability over the phone. Overall, this location seems understaffed and poorly managed.

Ordered a fridge yesterday and got it delivered today. Delivery men (Alex and partner) did an amazing job and it was pouring on them. They hooked up the ice maker and made sure everything worked. They were great and will ask for them if I ever get anything delivered again! Thanks again Alex!!

You g man in the door area was super helpful and nice. You g lady working self check out nice as well.

Good location and they do work hard to keep their areas stocked. Needed to ask a couple of questions about a Storm Door...could not get an associate after several tries. Bought the door and got lucky that we were able to install without getting our initial questions answered. They seemed to be short staffed for a Saturday morning.

I would like to praise the sales associate named Pat who did a outstanding job in my selection of a freezer in which we're giving to a needy family of 5.
Please recognize A++ efforts to satisfy a customer.
Ken & Teresa
Raphine va

Feb 1, 2024. I have called and spoken with the Install Sales Office and I am supposed to be hearing from the installers who will come back to the house and take their own pictures of the flooring in question and then a claim from Lowes will be filed with StainMaster. I will update as this issue progresses.

We purchased sheet vinyl for a kitchen floor. Looked at sample on large roller in flooring section. Made the mistake of not looking at reviews for the particular pattern. It was installed today. They did a fantastic job but if there is an uglier pattern I haven’t seen it. I took photos and went back to the store and met with John in flooring. The large sample on the display roller we looked at isn’t there anymore. It was in November when we saw it. He opened another roll and it’s ugly as well but not near as horrible as the batch we got. He said there are variations in dye lots. I don’t know what recourse we have . We’ve spent a lot of money on something that truly isn’t fit for even a work shed let alone a kitchen. If only I had read reviews . It looks like someone ran over it with a wheeled machine with black tar on it… not a marble print at all. If there is any customer service at Lowe’s I hope they will assist us with this .

Purchased 3 strands of GE Christmas lights and placed them on an outdoor tree at Thanksgiving. By the first of the year one strand completely did not work, the other two only half of the lights on each strand worked. Removed them from the tree and verified that the fuses were still good then tried to return them on Jan 10th. The return personnel nicely informed me that by policy these types of things cannot be returned after Christmas. The fact that they were junk and only lasted a month made no difference and not even a dollar could they provide for my inconvenience. My conversation with the store manger was not as cordial. It seems he had already made is mind up and was not willing to budge from "company policy". I think if he had said "I'm really sorry for your inconvenience" and not interrupted me while trying to state my case, then I would not be writing this review. While the lights were under warranty, I had no desire to get them repaired. The fact that all 3 strands failed in about one month demonstrated the poor quality and low probability of future longevity. I did not want to deal with the experience next year. Anyway, I feel that after all the thousands of dollars I've spent at Lowes they would take into consideration the situation involving less than $100 and attempt to make some sort mends. And at least be more polite. It also seem a commons sense thing to do as now it will be the last place I shop. To some extent, I don't blame the local Lowes manager for his position and behavior. It is reflective of the Lowes corporate culture where they are too big to care and hide be hind policy for which no one could identify the author.

I love the Lexington Lowe’s team! They always greet me and my dog with smiles! I go in there just for the hospitality and always end up buying something! Thanks guys!

Best Lowes they take care of you like a country club compared to the no service store we all have to deal with.

I went there to get a couple storm doors. The selection was good. It took a little time getting someone to help me. That is normal. Lowes is usually busy.

Lowe's is Lowe's. We know what they carry, expect hit or miss expertise and advice from the employees, and get frustrated when their app says they have plenty of an item but it's nowhere to be found.

This Lowe's has found a new low by inventing the in-person pop-up ad. An employee pushing a cart approached a customer next to me today and asked if he had a Lowe's card. Upon learning he only had a Lowe's Business card, she kept pushing a second Lowe's card. She then rolled over to me and appeared personally offended when I told her I wasn't interested. Is Lowe's corporate condoning this?

Always a great clean store helpful employees there are very qualified employees there if you get confused on things examples credit card applications. Very good delivery teams and helpful all around store I highly recommend

Every year I purchase inverted spray can parking lot paint to mark parking at the Balloons Over Rockbridge 4th of July hot air balloon festival. This year, my Lowe's store in Lexington, VA store, #1528, did not offer a discount on a quantity purchase of these products. Michelle in paints got me a discount at the register during checkout. Way to go Michelle!

Good location but smaller store with less items in stock and less good clearance deals. They seem to price stuff on clearance a lot higher then other stores like Staunton. Still it's my local store and I like it overall. Friendly staff. Had a return this day that I had forever and had no issue with that.