Lowe's Home Improvement - Thomaston, ME

The Lowes rebate program and specifically Zendesk are 1 out of 5 stars. I have dealt with the same issue twice where my rebate submission has been denied because the model number did not match rebate form. This, of course, was not true.

Unprofessional and quite unpleasant to work with an organization which attempts to mislead and deny compensation by slowing down and denying valid claims.

The response from Lowes included a general automated phone number and not a real person :(

Really good store. Fully stocked great displays helpful staff and some good deals. I know it’s a big box store but it’s still a pleasure to shop there. Staff really helped me get what I needed and not stuff I didn’t need.

We had family visiting with their young child on Vinalhaven. Our washing machine broke and we needed to have it replaced as soon as possible. The only way for us to get it over to the island was with Bunkers Trucking help. Lowe’s had to deliver the washing machine to Bunkers in time for it to be loaded onto their truck and on to the ferry. Fortunately, Lowe’s had the machine we wanted in stock. After several phone calls between Bunkers and Lowe’s and ourselves, we were able to arrange for the washing machine to be delivered within 24 hours. A heartfelt thanks and shout out to Bunkers Trucking and to Brent from Customer Service at Lowe’s who all worked to get the washing machine to the island and succeeded! So many thanks for your flexibility and terrific customer service!

There was a lady that asked me if I needed help and I told her what I wanted. She was very nice she called the guy in the department I needed, which was plumbing. He came and met me showed me where to go, I believe his name was Dave. Not only did he give me the products I needed ( a sink drain and the attachments), he also explained to me how to assemble and put on the sealers that are needed. VERY helpful.

Good experience. I was in and out in no time. I asked for assistance from an employee and he was very helpful and knowledgeable.

I went into the Thomaston lowes today looking for info on spring pins for my pool.temp fix ..The guy in my aisle I needed was super busy with a customer that was not getting done any time soon ..Then I see a man come up my aisle and I asked him about pins and my pool problem and he was the nicest guy to deal with talking to etc ..His name was Harry he was a veteran and it was the most pleasant time I ever had there talking to someone..And trust me that store and I have had our share of words ..and more . But I wanna give Harry 5 stars for helping me today.

SAM. Front loader is SO wonderful that he should get promoted. He gently noticed that we are older and went out of his way to get us a price on a heave object, take it to the register z, loaded it in the car smiling gently, chatting about us and our plants. He is a treasure.

It was so nice to find them open during the last big storm. And they had generators and gas cans in stock!

I would like to thank Janet and Matt today, for helping my husband and I. First time visiting Lowe's here today, and our car died. I asked Janet if she could help us or knew someone that could jump our car as our battery died! She found another employee named Matt, who was willing to help. Thank you so much. We were about an hour and a half from home. Both were kind, and willing to help. Now that is Lowes service! ( Yes, we bought a Battery Jumper Start, for the car. While we were at Lowe's). Thank you again Matt and Janet

Last week I was researching water softener systems and was a bit confused. So I headed to Lowe’s and spoke with Rob (I believe he had a Pro Vest on). He was so knowledgeable and helpful in speaking with me to understand how the system works and which product to add for full benefits.
Thanks a bunch Rob for taking time to assist and being so helpful!

Also last week I purchased a grill from the front walkway of the store. Brandon from the Customer Service Desk assisted me in loading it in my car and tied it up for me for extra protection of the grill. Five Star rating for Brandon for his assistance and friendly politeness on my purchase.

Memorial Day weekend heading into Lowe’s for a new electric mower and weed trimmer. Tony/MSM assisted me in picking out the 2 items needed to make my lawn a grilling area. Tony was knowledgeable, professional and polite on asking all my questions. Thanks a bunch Tony! Our lawn looks 100% better.

Purchased a freezer on 07/17/25, Thursday. Great price and wonderful storage for our veggies we are growing.
Needed assistance with the item to my vehicle and stopped at the Service Desk. Jess was on duty and paged for an Associate to help out. Two young men came to help me and were very polite and helpful. Unfortunately I wrote their names down but lost the paper. Wanted to thank them for the advice on how to unload and their kindness. Please see that they both receive recognition. Thanks again Lowe’s!

Friendliest, very informative helpful staff. If they couldn't answer your question they would find another associate to help lead you in the right direction.

Hi, Today I purchased a Heatpump Water for our home. I went to the service desk and was waited on by a young lady named Felicia. She was the most helpful person I have ever dealt with in any Lowes store in Maine. She is a real asset for Lowes ,and made it a pleasure to deal with.You have a great employee and should be recognized for hea attitude and knowledge. Mike Merwin, Jefferson, Maine

Just had the BEST experience here with an associate named Austin who helped me with the removal of a difficult bracket. Followed through, was attentive, professional and DID NOT GIVE UP even though it took three different pieces of equipment to accomplish! Kudos Austin!

In September of 22 I engaged through Lowes using Schuler cabinets and Granite Design for the counters. I wrote the following letter on June of 23. The kitchen is still not done. They have gotten the parts wrong at least three times and the countertops another three times and it’s not done yet as of today November 3 23. Here is an updated letter I sent them.

I’m writing this email for two reasons. One to get you all on the same page. I’m tired of getting confused email that lead me to believe no one is in charge. Managing the project is not my job. Secondly, I’m writing this email to put you in notice that I’m moving in on June 27. Van line move and all.I expect for this nightmare to end before then..( I moved in without the dishwasher being able to be operable. No toe kicks and no backsplash. Also missing side panels and doors to refrigerator. They have come more than 3 times and each time with the wrong pieces, badly measured backsplash, dishwasher fronts missing handles and counters. Every time the item were reordered from Schuler or Granite Design the pieces were the wrong size, the wrong color, etc

On June 26 of 2022 I first contacted Lowes. On July 11 I had my first contact with the designer. On September 12, 2022 I paid for the cabinets and installation labor, as well as put down a deposit for the counter tops. Until then I was 100% satisfied with the process.
How do you have a customer go from 100% to 0% satisfaction…just like this..

It’s the 5th of June,2023 ( now the 3 of November)and the job is not complete. Cabinet installation was not completed because pieces were missing. There was no toe kick. It’s missing two side panels. The panels and handles, which I purchased, for refrigerator and two dishwashers were not installed and it’s sitting on my living room. 9 they have since installed the dishwasher panels but the installer had to cut a side of it because they are the wrong size)

The backsplash was not installed, don’t know the reason. ( it took them three tries to get it still wrong, months in between each try)The template had been created and you’ve certainly have had the time to get things in. One piece on the refrigeration side was not installed (it’s sitting on the floor of my garage) because one upper cabinet was installed 1/8 of an 1/8 inch too low, says the countertop installer. The cabinet installer says he did it right and I would have to pay for its re-installation. I offered to take down the cabinet so that the countertop could be installed but the countertop installer said he would have to charge extra if he had to come earlier than June 25 (when supposedly the backsplash would be ready to put in place. I’ve paid a carpenter to lower the cabinets and vanity which were done wrong and I had to pay a cabinet maker to modify the microwave cabinet because they did not get it right even after I sent them the model numbers of each appliance. The refrigerator left door doesn’t open completely because not enough separation from wall was left)

I need to know who is charge of this project and can sort this little mess with installation crews and their suppliers before move in date. Whatever is not done before the move in date of June 27, I expect a full refund and compensation for this mess. (needless to say, I have not received a satisfactory Explanation, a discount, or any money back. I think my last resort will have to be to hire a lawyer.

I spent over $75,000. with Lowes and I expected a different experience then.
My advice is don’t get your kitchens from Lowes., you cabinets from Schuler or you countertops from Granite design.

I have NEVER been treated so poorly in ANY store as I was today in the Thomaston Lowe's. Was treated like a criminal by an employee while I was already being helped by another employee. I literally felt like this lady does not know her job or what good or any customer service is. Thank you to the other woman that stepped up to help the situation but honestly the other lady needs to maybe find a new job and definitely needs to be written up or let go. Unfortunately I will now just have to drive an extra 20min to go to another store. Not going to chance being embarrassed like that again!

Lowes is our go to building home project store. But it did not have single wall stove pipe & accessories for our camp wood stove. Help within the store varies & can take time to get. It’s mostly self search & serve.

Saw a tile I wanted and was told they had plenty .89 per tile. Made a special trip 53 miles to buy the tile. It was mislabled. And a special order. I shopped for the other things I needed for the new shower $438. Went back to counter to order the tile and was then told its discontinued. At this point I've wasted half a day and 20 gallons of gas for no reason. Was not offered a discount or anything. I think I might return everything

Excited to share my 5 star review of the Thomaston store's wonderful staff. We purchased deck and patio furnishings (furniture, umbrella, rugs) for our children in Rockland. The in-store shopping experience was personalized for our needs, helping research and find everything we were hoping to buy (inventory, sizes, colors, styles) and challenges were solved with good humor and a can-do attitude by phone and in-store, ensuring that we were happy every step of the way. Shout-outs to Matt, Richard, Nick, Ethan, Leeann and Sarah(s) in Customer Service. Our first big purchase at Lowe's and we are excited to be repeat customers going forward!

Customer service going down.
There's nothing worse than having to press that red button to page for help to be told 20 minutes later by a worker that's been standing 30 feet away from you, that there's no one coming to help you.
Then walking to the front to see all of the head bosses sitting around talking to each other slapping each other on the back.
If you want to buy anything, just go online because if you have an actual question for the average employee, they're not going to be able to answer it or help you actually procure the item.
It's a sad state of affairs
I'm rooting for you Lowe's, but you're testing my patience.

Went to pick up a scratched refrigerator that my wife had purchased the previous day, was reduced from $1199-$574, after 2 hours in the store I was told that they'd sold it again to someone else and gave me a $699 model, that they told my wife was out of stock, for the same price. Watch out for these bait and switch tactics, we paid for a $1200 fridge With a scratch not a $700 one without a scratch! ';€)}

Is it in stock. Yes. Can they find it . No. Is it on order . Don't know. We're not told. When is it coming .we don't know. Delivers come different days. When is it scheduled to come. Don't know. This can go on for days/weeks. Just go to Viking! S hard to find help. Go to Spears!
No cashiers! One lovely lady helping the backed up self checkouts . New registers even needed help just to scan my Lowes card I'm not that stupid either!
Always make returns easy