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The Home Depot - Yakima, WA

  • 2115 S 1st St, Yakima, WA 98903
  • Free Estimates
  • Licensed & Insured
  • Locally Owned & Operated
  • Slate Roof
  • Green Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
About the Business

At The Home Depot in Yakima, we pride ourselves on our technical expertise and versatility in handling a wide range of projects, both residential and commercial. Our services include roof replacement, gutter installation, gutter cleaning, and roof water damage repair. We are equipped to manage complex projects from start to finish, ensuring that every detail is meticulously addressed. Our commitment to organization and consistency in our work allows us to deliver durable, high-quality results that provide long-term value for our clients.

We understand the importance of reliable service, and our well-coordinated team is dedicated to meeting your needs with precision and care. Whether you are tackling a small home improvement or a larger commercial endeavor, we are here to support you every step of the way. Visit us at 2115 S 1st St, Yakima, WA 98903, and experience the difference in project coordination and execution.

What people say about “The Home Depot”?

Customer feedback regarding the store indicates a mixed sentiment, with both positive and negative experiences being reported. Many customers appreciate the helpfulness and kindness of employees, particularly at the checkout and in assisting with project ideas. However, there are serious complaints regarding insufficient assistance on the sales floor and issues with product returns, particularly concerning paint. Communication and staff support appear to be significant areas for improvement, as several customers have encountered unhelpful responses from employees when seeking assistance.

What Users Like The Most
  • The employees at the checkout section were very kind.
  • Orlando was extremely patient and willing to help without making me feel like a bother.
  • Employees have always been helpful and polite, often approaching customers to ask if they need assistance.
  • The staff recommendations for tool rentals were spot on, and the tools functioned great.
  • I feel very welcome; it's like my second home.
What Users Like The Least
  • Both employees just repeated that I could cut it at the self cut station without offering real assistance.
  • Customer service was unhelpful regarding paint returns, stating that paint is not returnable.
  • Most of the Home Depot staff were not too friendly and didn’t like to help.
  • I was disconnected multiple times trying to reach the window blind department; very frustrating.
  • Some employees seemed inexperienced and untrained, leading to a lack of assistance.
Recommended Reviews
Overall Company Rating
Average 3.1
Out of 15 reviews
5 stars
4 stars
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1 stars
Show first:
Tantamika “T” Coleman
Jul 22, 2025

Nice experience this time. I got some help right away at the front door - it was great! Because I dislike wandering the aisles clueless Ha! Sometimes it's overwhelming, but I've learned to read the signs above and check things out before I ask for help now... Honestly, Home Depot used to be very stressful for me. So, Thanks for being there! And Open early in the mornings: YAY !!! TY ✌

Jaelyn McMahan
Jul 20, 2025

I will say the employees at the checkout section were very kind!

But the store needs to work on making sure staff are more helpful elsewhere. I was needing some wood cut, and asked two employees for help with cutting. Both mentioned a self cutting station, and when I explained that my disability makes it hard for me to grip the small saws at the self cutting station, both just repeated that I could cut it at the self cut station. I ended up having to cut it myself and will likely have to have a neighbor help me with cleaning up the edges now, due to my struggle with keeping the saw steady.

Keira Grech
Jun 24, 2025

Bought 10 gallons of premium Behr exterior paint to the tune of well over $300. After beginning to paint the house I discovered that the dried color was really different than the swatch. The color we picked was a grayish green. Once painted and dried it appeared a much lighter minty blue green color (like toothpaste) with no grey undertone. The colors were similar but the essence was not the same. I called and explained to customer service what the issue was and asked if I could bring the paint back and choose another color. The customer service representative told me that Paint is not returnable, but if I wanted to bring the paint in, they would be willing to make sure they hadn’t made a formulation mistake. I appreciated the offer but I told him that I lived almost an hour away so if I brought the paint back I was looking for an assurance that I would be leaving with a paint color I wanted. I told him my fear was they would take a look at the paint and say “sorry we didn’t make a mistake” and have no explanation for the drastic difference in color and I would have then made TWO hour and a half long round trips for paint I wasn’t satisfied with. I told him I completely understood that under normal circumstances paint should not be returnable, but in this instance, the color was so different than the swatch— if it was determined that the paint was formulated correctly— I should be able to exchange for a different color based oh my dissatisfaction with the product.
I was told I would have to come in and speak with a manger. I asked to speak to a manager on the phone as, once again, I live almost an hour away. Was put on hold for a long time and then told that they couldn’t find any managers and one would call me back. It’s been over three hours and nobody has called me back. I’m on a very tight time crunch to paint this house and I’m extremely frustrated with this whole thing.

kim Elliott
Jun 23, 2025

Today at HomeDepot in Yakima Washington I received help from Orlando. He was extremely patient with me even though I didnt know exactly what I wanted. He was so kind. It was very nice to find an employee who was willing to help and didn't feel like I was a bother. He mentioned he is not only working, but also going back to school. I asked him if I could tip him, he politely declined and said no need. It is so hard to find a hard working young man willing to work so hard for a stranger. Orlando helped me with ideas for my project and even cut all my plywood into pieces. Before chatting with Orlando, I was approached by two other employees, who seemed to be "just doing thier job" asking if I needed help and just pointed me in the right direction and passed me onto the next employee. I hope someone from management sees this and will give Orlando a pat on the back for his hard work! I hope to see Orlando in the future still working here, and will mention his name to people I know if they need help.

Edwin Guerra
Jun 22, 2025

As any homedepot have anything you need but something to improve is the amount of carts for construction material they are very limited I spend 30 minutes trying to find one in the morning when is more busy but it wasn't the time it was only 5 carts avaliable that other clients were using. So definitely something to improve also the pro customer service specially the phone sale department needs to add more employees to help with this process.

Jamie Estrada
Jun 16, 2025

I had to look for employees and ask for assistance multiple times, as their merchandise was not marked with prices. Then when we were trying to check out, the register we were using wouldn't accept the debit card we used so after several attempts, although there were three employee members just standing and visiting amongst themselves directly a few feet behind us, I tapped the screen and requested assistance, which also went unacknowledged, so I then got the attention of one of the employees standing nearby and asked for assistance. He was also unsuccessful when he tried to get the register to process our purchase, and we ended up having to take everything to another register when it opened up. It was an annoying experience and took up much more time than I had planned to spend.

Robert Tee
Apr 20, 2025

Recently rented two tools from Yakima, WA Home Depot. The first was a concrete saw, and the second was a jackhammer. The staff recommendations were spot on and the tools functioned great. I posted this for two reasons. The first is I have rented tools from other places in the past, only to find out when I get to the job, the tools is not working properly. The second reason is like many people I have experienced the full range customer service at Home Depot. This was a great experience.

aafleming2013
Mar 27, 2025

I have consistently had good experiences with this Home Depot's employees. I have been having work done on my home and need to pick out various things, and employees have always been helpful and polite. If I don't ask for help, at least one person has always asked me if I need help and even put in more effort than I expected to help.

Corey West
Feb 4, 2025

Love the plant section. Ive picked up a few plants there.
They tend to have been over watered and have slight root rot but once I get them home and can tend to them I've only lost 1 plant.
My latest addition was this Ficus tree. She was on the floor right by the door so surprised she was as healthy as she was. Took about 2 weeks for her dirt to dry up and thankfully only a little root rot.
She's happy in our bedroom and hasn't dropped 1 leaf so far!

Nick Harris
Jan 10, 2025

Here in Yakima we get snow so when you pick up drywall you get to load it in snowy cart they don’t take them in at night I believe the store manager said well we to busy to put them in at night they get in the way but Lowes don’t have a problem with this. Maybe with all the contractors that come in your store maybe you should hire one and have them build a covered cart corral just a thought also most of the Home Depot staff not too friendly and don’t like to help I love Home Depot. Just not the one in Yakmia our company will use Lowes here in Yakima lot friendly people that actually want to help you.

Hilario Mercado
Dec 8, 2024

This week I went to home depot to buy some latters when I scanned the latters to pay I told my guys you can go to work and a home depot worker named Thomas said something to my guys they didn't understand what he said so I told him I asked what you told them? and he answered me with a voice like yelling at me and I said calm down, don't be yelling at me and I told him, is this how you treat your clients? unpleasant person.

Elie Kourdahi
Nov 14, 2024

I love the employees pride they take and the customer service. This is my second home and I feel very welcome.

Patty Breshears
Oct 28, 2024

I have been disconnected 5 separate times trying to reach the window blind dept. They don't seem to know how to use they're phone sys. Very frustrating as I live in the mtns. It's not easy to drive down to check the product in person. Maybe I'll have better luck at lowes

armando garcia
Sep 26, 2022

He visitado la tienda de Home Depot en varias ocasiones para comprar accesorios para mi casa dentro y fuera, busco asistencia a los trabajadores para que me ayuden y son muy inexpertos, no tienen capacitación, son muy irresponsables con el cliente creo que la tienda ocupa capacitar mejor a sus trabajadores, aparte tienen pesima actitud con el cliente.

Pete Carvo
Feb 10, 2019

Fix the Veteran Parking spots! They were the closest to the door when there was a cart return in the way. That was replaced with curb-side spots. Not cool!! Aren't veterans more important?

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137 locals recently requested a quote
  • 2115 S 1st St, Yakima, WA 98903
  • Free Estimates
  • Licensed & Insured
  • Locally Owned & Operated
  • Slate Roof
  • Green Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
We Answer Frequently Asked Questions
Pricing questions
1. What is the average roof replacement cost for a residential home?
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The average roof replacement cost for a residential home typically ranges from $7,000 to $15,000, depending on factors such as roof size, chosen materials, roof pitch, and labor rates in your area. Premium materials or complex designs may increase the price.

2. How much does it usually cost to replace the roof of a commercial building?
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The cost to replace the roof of a commercial building typically ranges from $5 to $12 per square foot, depending on several factors such as roof size, material, labor rates, building type, and local code requirements.

3. What factors affect the overall roof repair cost?
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Several factors influence roof repair cost, including the extent of the damage, roof accessibility, material type, labor costs, and whether it’s a general repair or an emergency fix. Minor repairs can start around $150–$400, while major repairs may exceed $1,500.

4. What is the typical roof leak repair cost, and how is it calculated?
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Roof leak repair cost generally ranges from $300 to $800, depending on the size and location of the leak, the materials required, and labor intensity. Complex leaks involving structural repairs or interior damage will cost more.

5. What is the average flat roof repair cost for commercial buildings?
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Flat roof repair cost for commercial properties usually ranges from $500 to $3,000, depending on the roofing material (TPO, EPDM, PVC), the extent of the damage, and roof accessibility.

6. How much is the mobile home roof replacement cost compared to traditional homes?
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Mobile home roof replacement cost typically ranges from $3,000 to $8,000, making it generally more affordable than traditional home roof replacements, due to smaller size and simpler structure.

Service questions
1. Should I stay home during roof replacement?
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It's not necessary to stay home during roof replacement. Roofing work is noisy and can cause vibrations inside the house, which might be uncomfortable. Most homeowners choose to leave during major parts of the project, but our team ensures safety and keeps you updated, whether you're home or not.

2. How long does roof replacement take?
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The timeline for a roof replacement typically ranges from one to three days, depending on the size and complexity of the roof, weather conditions, and material type. Larger or more intricate roofs may take a bit longer, but we always aim for efficient, timely completion.

3. How to hire a roofing contractor?
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To hire a roofing contractor, start by researching local companies with good reviews and proper licensing. Request quotes from multiple contractors, verify their insurance and certifications, and ask for references. Always ensure you get a written contract that outlines the scope of work, timeline, and payment terms.

4. How to check if a roofing company is legit?
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Check if a roofing company is legit by verifying their business license, insurance, and local certifications. Look for memberships in professional associations, read customer reviews, and ask for recent project references. A legitimate company will be transparent and provide all documentation upon request.

5. How to choose a roofing company?
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When choosing a roofing company, consider their experience, customer reviews, warranty offerings, and quality of materials. Make sure they provide clear communication, detailed estimates, and a solid portfolio of completed projects. Local expertise is also a major advantage for understanding regional roofing needs.

6. How do you know if your roofing contractor is ripping you off?
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Warning signs that your roofing contractor might be ripping you off include vague contracts, pressure to pay large upfront deposits, lack of proper documentation, and unexplained price increases. Always ask for itemized estimates and written guarantees, and avoid contractors who avoid answering your questions directly.

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