The Home Depot - Yakima, WA
- 2115 S 1st St, Yakima, WA 98903
- Free Estimates
- Licensed & Insured
- Locally Owned & Operated
- Slate Roof
- Green Roof
About the Business
At The Home Depot in Yakima, we pride ourselves on our technical expertise and versatility in handling a wide range of projects, both residential and commercial. Our services include roof replacement, gutter installation, gutter cleaning, and roof water damage repair. We are equipped to manage complex projects from start to finish, ensuring that every detail is meticulously addressed. Our commitment to organization and consistency in our work allows us to deliver durable, high-quality results that provide long-term value for our clients.
We understand the importance of reliable service, and our well-coordinated team is dedicated to meeting your needs with precision and care. Whether you are tackling a small home improvement or a larger commercial endeavor, we are here to support you every step of the way. Visit us at 2115 S 1st St, Yakima, WA 98903, and experience the difference in project coordination and execution.
What people say about “The Home Depot”?
Customer feedback regarding the store indicates a mixed sentiment, with both positive and negative experiences being reported. Many customers appreciate the helpfulness and kindness of employees, particularly at the checkout and in assisting with project ideas. However, there are serious complaints regarding insufficient assistance on the sales floor and issues with product returns, particularly concerning paint. Communication and staff support appear to be significant areas for improvement, as several customers have encountered unhelpful responses from employees when seeking assistance.
What Users Like The Most
- The employees at the checkout section were very kind.
- Orlando was extremely patient and willing to help without making me feel like a bother.
- Employees have always been helpful and polite, often approaching customers to ask if they need assistance.
- The staff recommendations for tool rentals were spot on, and the tools functioned great.
- I feel very welcome; it's like my second home.
What Users Like The Least
- Both employees just repeated that I could cut it at the self cut station without offering real assistance.
- Customer service was unhelpful regarding paint returns, stating that paint is not returnable.
- Most of the Home Depot staff were not too friendly and didn’t like to help.
- I was disconnected multiple times trying to reach the window blind department; very frustrating.
- Some employees seemed inexperienced and untrained, leading to a lack of assistance.
Recommended Reviews
Nice experience this time. I got some help right away at the front door - it was great! Because I dislike wandering the aisles clueless Ha! Sometimes it's overwhelming, but I've learned to read the signs above and check things out before I ask for help now... Honestly, Home Depot used to be very stressful for me. So, Thanks for being there! And Open early in the mornings: YAY !!! TY ✌
I will say the employees at the checkout section were very kind!
But the store needs to work on making sure staff are more helpful elsewhere. I was needing some wood cut, and asked two employees for help with cutting. Both mentioned a self cutting station, and when I explained that my disability makes it hard for me to grip the small saws at the self cutting station, both just repeated that I could cut it at the self cut station. I ended up having to cut it myself and will likely have to have a neighbor help me with cleaning up the edges now, due to my struggle with keeping the saw steady.
Bought 10 gallons of premium Behr exterior paint to the tune of well over $300. After beginning to paint the house I discovered that the dried color was really different than the swatch. The color we picked was a grayish green. Once painted and dried it appeared a much lighter minty blue green color (like toothpaste) with no grey undertone. The colors were similar but the essence was not the same. I called and explained to customer service what the issue was and asked if I could bring the paint back and choose another color. The customer service representative told me that Paint is not returnable, but if I wanted to bring the paint in, they would be willing to make sure they hadn’t made a formulation mistake. I appreciated the offer but I told him that I lived almost an hour away so if I brought the paint back I was looking for an assurance that I would be leaving with a paint color I wanted. I told him my fear was they would take a look at the paint and say “sorry we didn’t make a mistake” and have no explanation for the drastic difference in color and I would have then made TWO hour and a half long round trips for paint I wasn’t satisfied with. I told him I completely understood that under normal circumstances paint should not be returnable, but in this instance, the color was so different than the swatch— if it was determined that the paint was formulated correctly— I should be able to exchange for a different color based oh my dissatisfaction with the product.
I was told I would have to come in and speak with a manger. I asked to speak to a manager on the phone as, once again, I live almost an hour away. Was put on hold for a long time and then told that they couldn’t find any managers and one would call me back. It’s been over three hours and nobody has called me back. I’m on a very tight time crunch to paint this house and I’m extremely frustrated with this whole thing.
137 locals recently requested a quote
Company Locations
Branch Offices
- 2115 S 1st St, Yakima, WA 98903
- Free Estimates
- Licensed & Insured
- Locally Owned & Operated
- Slate Roof
- Green Roof
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