The Home Depot - Wenatchee, WA

THIS review is for the Wenatchee store. As I've not had the same experience with the store in Marysville.

We went to Home Depot because the price was cheaper than Lowe's. However, we went back to Lowe's and willingly paid the higher prices for the better customer service.

We needed some PVC pipe for sign holders. However, when we asked the employee to cut it down to 4 foot sections (we were buying 2 20ft lengths of pipe) he was unwilling to cut it for us. He said he would cut it in half, but that was all.
We left and went back to Lowe's.

Worst customer service ever. I have been a pro customer for over 15 years. I supposed to get my delivery today and I didn't receive it. I called to check for the states and a supervisor her name is SUE. cannot find my order and making excuses instead of solving the issue. She wasn't listening for my questions and doesn't give me space to talk at all. All of the sudden she canceled my order and hung up the phone on me.
Is this how you treat customers??? I spent over 20k every year purchasing orders from you guys, and that what a get back from you.
You delayed now my project and I have to go through different supplier ....

Frustrated by the lack of inventory. I went in for wire terminal lugs, wire shrink wrap for 6 gauge wire, 12 volt 16x2 gauge wire (black and red style), and a heat gun. Customer Service guy tried to help but (finally found lugs on the Home Depot web site- store has terrible WiFi capability) but had to order for store delivery (??seems any hardware store should stock). Inventory for the shrink tape for the 6 gauge wire was down to a package of 3 and I need at least 6, they didn’t have the red and black style 12 volt wire that we could find. So I ended up with the Ryobi heat gun but had to wait for a clerk to open up a security bin-very frustrated not walking out with all necessary items for my project and wasting so much time. If I have to order and pickup stuff I might as well use Amazon and have a better selection. I used to go to Home Depot for the convenience of getting supplies immediately (price is not the lowest but competitive). I even have the Pro Commercial account-need to rethink my time spent at this store.

Very challenging to get help via phone. Staff is helpful in store, however. They have a good variety of products and stock.

Very detailed oriented. Organized and friendly people. If you can't find it or they don't have it, customer service or staff will point you in the right direction.

why is my order being canceled.
Order # WM 66223410 my tile was cancelled and returned but my shower door is not in yet. The shower door was a special order, I was waiting tell my shower door was in before picking up my order. I Called the store and they told me they canceled my tile due that it was past the 7 day pickup. Now I have to take time out of my busy day and reorder my tile. where does it say online orders that you have 7 days to pickup your order and special orders you have 30 days. I'm a contractor and I do all my orders online. I don't want to make more trips to the store for pickup. When all product is ready for pickup then I want to make one trip. Not multiple trips...

Moving some Museum collections we needed a trailer. rental prices at HD were extremely affordable. the service and ease of the transaction and pick up of the trailer was seamless. A shout out to Armando for his cheerful and expert customer skills.
Thank You!! from Wenatchee Valley Museum and Cultural
Program and Tours Coordinator

People friendly help you get what you need and will recommend places if they don't have it will ship again

What can I say, it’s Home Depot. It is usually not hard to find an associate for help, hence the 5 stars.

So I typically am not a fan of big box stores, but as a General Contractor and a business owner, I want to point out a few people that have brought my faith back to corporate America. After a couple of extremely bad experiences at this Home Depot, and I mean extremely bad, some of the employees have made an incredible effort to go out of their way and above and beyond what I would ever expect of anyone at any large distributor like this. Lori and Liz at customer service do an amazing job, amazing actually doesn't begin to describe how lucky Home Depot is to have them working there. They have consistently and constantly worked incredibly hard to problem solve, create fair solutions, and follow thru on everything related to my pro account. This includes extra hard work on special orders. Particularly when Home Depot has lost them, they have found them. They fight hard to work thru what u can only understand is a difficult computer system to make any issue that arises quick and painless. My time is extremely valuable and I credit them with getting me extra time with my family. They are a resource that should never be overlooked and valued in the most precious way. Sandy at checkout always works hard to make sure my checkout is smooth and organized. She goes to bat for me and for Home Depot finding fair compromises when I've purchased display or damaged items. I leave feeling happy and not willing to shop anywhere else. She keeps a calm head and knows her job very well. Forgive me for not remembering his name, but I do always remember his mustache, he works in tools and I do know his name I just can't remember it while I'm writing this but he is always a rockstar when I'm trying to find some thing. He knows the products that he is selling and he has helped me on multiple occasions to find solutions to problems that I have which again is him going above and beyondthe call of duty for a large box store. Emily and cabinets and appliances always does an amazing job of helping me out and giving my clients the best information and best options available and on a sidenote I always appreciate Evan and the other gentleman with the goatee at check out that are always quick with anything they can do to help, and always happy to go the extra mile themselves. The bottom line is the people that I've mentioned in this review are important people for Home Depot to keep an eye on. These are the people that make this kind of business work, I used to frequent other Home Depot, stores and other big box stores, and I will not go back to those because I've been treated terribly with people that don't have a clue how to do their job, Wenatchee is a unique location with unique people, and they should be recognized by the highest levels of management at Home Depot as not only doing their job at the highest levels, but caring about their job and truly caring about the customers that come in there and rely on Home Depot to make their living and support their families please learn from these people and hire more like them. Have these people train the next generation of workers coming in because these are the people making the difference and keeping the business successful. These are the people you want these are the people you need and these are the people that truly make a difference at the smallest all the way up to the highest levels.

My favorite home improvement store. Stuff is professional, nice, and helpful.
It's so much better in any way than its major competitor's store. Love it!