ServiceMaster Cleaning and Restoration by RBD

I had an outstanding experience working with Senora and her team. They were incredibly professional, communicative, and supportive throughout the entire process. I was always kept in the loop with clear timelines and updates, and they consistently followed through on everything they promised. Any time I had a question or concern, my calls were returned promptly, which gave me great peace of mind. I truly couldn’t recommend them highly enough—it was an absolute pleasure working with them!

Jose and team did an excellent job showing up at 11pm for emergency water leak and by the time we woke up they had the house extremely clean, all debris gone and fans and de-humidifiers going. They came everyday following to check on progress and continue to monitor the damage until everything was dry. Great communication and excellent people. So thankful for them!!

Servicemasters has done a phenomenal job helping myself as a real estate agent and my clients! I highly recommend Larry and his team!

Jeff and Jose came in and did an amazing job. They were professional, thorough and helpful! Couldn’t recommend these guys enough!

Tony Sandoval is a great advocate for this business. He is polite, respectful and very considerate. I would recommend him to anyone.

Tony Sandoval was very friendly, helpful, Knowledgeable and above all he was very profesional! Thank you for going above and beyond with your service. It's a pleasure to refer my clients to someone I know will be taking care of them.
Thank you Mr. Sandoval, I truly appreciate your commitment to providing the best service!

Service master did great work, with reasonable prices. Will go back for future business for them, and would reccomend to anyone looking for help with any water or fire damage.

I had a leak and service master was very polite and efficient. The pricing was reasonable. Would recommend to all!

Great attention to detail, very educated staff, and affordable. We didn’t want to file an insurance claim, so they helped us get a low rate financing option to pay out of pocket. It was very fast, and very helpful, and saved us a fortune. Will use Service Master for any restoration or construction in the future.

This company is the picture of good service! They are attentive, communicative, and efficient! I would use them again in a heartbeat.

Excellent work had a water leak and service master was the first to repair it amazing work and very professional

I can't recommend Rick and his team highly enough! They are professional, compassionate, and always quick to respond. They make even the most stressful situations easier to navigate, guiding you through every step of the process and ensuring you fully understand. The technicians are meticulous, efficient, and respectful. It's clear they genuinely care about their customers and take great pride in their work. I'm truly grateful for their service and would wholeheartedly recommend them to anyone in need of restoration.

We had a water leak in a room in our basement from the bathroom upstairs. Our insurance had Service Master come out and start the drying out phase. They had very nice people working for them, Micah and Lucas were the ones we worked with the most and they were very competent and nice. We were very happy with the job Service Master provided for us.

Other companies let our claim fall to the wayside. Service Master came through and took care of it. Great job guys

I had some water related damage in my house. Clemente from Service Master came over and got right to work. He explained how far the damage had gone and what had to be done. He quickly called more of his crew over to remove the damaged sections of drywall and insulation. afterwards they set up dehumidifiers to remove all the water from studs and wood floor. Clemente also helped me with insurance claim. In under a month everything was back to normal. I highly recommend them to anyone that has to go through unforseen events or for remodeling.

Omar and Jaime volunteered their time to help out my friend by deep cleaning her carpets before she comes back home from cancer treatment. They were on time, professional and did a great job !

Larry at service masters has been just an on going problem . my exwifes house burned up and had all my tools and belongings in it .service masters was brought in by insurance company to clean up and repair and what they did was take all of our belongings out of the house and then 2month down the road when we asked about some of my tools they sent us pictures of property that wasnt even ours it has been a year now and we had to fire the service master and go another route as theywill not get things done larry is general manager and so unprofisonal he has played games not return phone calls half done jobs when they wanted to show up and work they have takena year before we got them out and they charges us 28,000 for them to remove our property and now to date we hAve never got anything showing what they removed so lord k ows whats missing iam so disgusted someone needs to investagate this place

In short: never hire this company. And if you do, do not pay them in advance, get everything in writing, and double check every piece of work they claim to do.

We hired them in the summer of 2020 following a house fire to remediate fire damage, remove and catalog non-salvageable items for the insurance company, store and clean salvageable items, and repair the fire damage. Once they had our ~$70,000 initial payment (signed over before work even began), there was one issue after another. Overall, they are dishonest, disorganized, expensive, and slow. It got so bad we had to fire them and bring in other contractors to finish the job. I could write a book on all the issues, but here are a few of the examples:

1.) The contractors were caught rummaging through a locked storage trailer on the property. We had to file a police report.
2.) They routinely cut corners to increase their profits. For example, they told us they replaced all windows and interior doors in the house. In actuality, they replaced 4 of 7 windows and 5 of 6 doors. They would have left it that way and charged us for completing all tasks if we didn’t catch their error and insist on them fixing it. Similarly, they tried to charge us for 15-18 inches of insulation in the attic (standard), but actually only placed 8 inches of insulation.
3.) They are slow. Overall a project that should have taken 3-4 months took almost a year and, even then, we had to fire them and hire someone else to finish the work. For example, it took 4+ weeks to install ~1,000 square feet of flooring.
4.) Their project management team is generally horrible. During the life of the project we were assigned 3 different project managers. Despite the group effort, they did not apply for the required county permits, they were fined by L&I for not having a contractor’s license, and they missed more than 10 estimated completion dates.
5.) Their disorganization consistently causes delays and frustration. For example, we provided the major design choices (paint colors, cabinet selections, carpet, kitchen flooring, etc.) in September and October of 2020. Months later when they finally started ordering materials, we found out that they had lost all design choices. We had to re-provide every choice because of their terrible record keeping and some of our selections were no longer in stock/available because they waited too long to order them.
6.) The non-salvageable items list was clearly incomplete. When we complained about their initial report they found 100+ additional images of non-salvageable items. After reviewing the additional images, it is obvious that the report is still incomplete. They have made no further effort to resolve this error and it has made our personal property claim with the insurance company difficult to prove. Additionally, when the items were taken out of storage with them they discovered that they had “accidentally” stored hundreds of items that were actually non-salvageable, including large furniture and mattresses. In true RBD fashion, they made no apologies for the error and profited from the unethical billing (they billed to pack/haul/store non-salvageable items for almost a year, billed to catalogue those items after a year of storage, and billed to dispose of those same items after they were stored and catalogued).
7.) They sent us multiple incorrect invoices. For example, they sent us one invoice (three times) for a $12,990.28 bill that had been paid 4+ months earlier. Their explanation for repeating the error was an “internal accounting issue”. They also sent us an invoice for $46,360.79 more than the negotiated repair costs. They offered no explanation for the additional charges, refused to provide an itemized list, and ultimately retracted that invoice in favor of one that lined up with what the insurance company was willing to pay to close out the claim.

Service Master was very quick to respond to our emergency and communication is excellent! I feel that my concerns were heard and considered. Would use again!

Servicemaster is the best in town they had a crew out within 2 hours of thier inspection project managers kept me in on every piece of the process. Thank you service master!

They had a crew at my home working within 2 hours of calling . Very professional , did a great job.

I would not call this company Service Master..its more like Service Disaster. I regret listening to the advice of the insurance adjuster. I should of went with my first choice. At first we bought the song and dance of the Project Manager...we were lead to believe we were going to be taken care of and assured that we were a priority. Things began to unravel, and that was not the case. A REAL lack of comunication. A hole lot of misplaced blame for those comunication issues put on laborers. Damaged wires and other issues with so called dry out. Things left undone that we had to point out, still unsure if they ever were. Later finding out 3 other people we have spoken to since had the same problems as we did, and only a month's time. It's sad when your going threw disaster and feel even worse after having went with these people. I'm unsure how they were able to charge what they did to the claim. from what I understand the project Manager is skilled at racking up the charges like a bulldog going after a steak.