- 301 N, 301 NV-160, Pahrump, NV 89060
- Free Estimates
- Flat Roof
- Shed Roof
- Rubber Roofing
- Tar and Gravel Roofing
About the Business
What people say about “The Home Depot”?
Customer feedback regarding Home Depot is mixed, with notable discrepancies in service and communication. While several customers commend the staff for being friendly and helpful, others express frustration over the lack of timely assistance and resolution of issues. Instances of poor communication, particularly with scheduling and order processing, have left some customers feeling disappointed. However, positive experiences with employees who go above and beyond in customer service shine through, highlighting the potential for great service amid operational challenges.
What Users Like The Most
- I love how I learn new things about their store for future help every time I go.
- They did not have what I needed in stock, but Marie and Cory were able to help me pick something out and place the order for me.
- Everything you need & GREAT prices too. The workers are friendly & helpful as well.
- The ladies at the front counter were amazing thank you for all your help.
- They have a wide range of things for the home and other projects you have.
What Users Like The Least
- I called HD and they said I canceled it and acted accusatory as if I caused this.
- If you order things make sure they explain the paperwork.
- I've called and called, window still wasn't ordered, nothing was in place to fix my window.
- The cashier sends me and another customer inside because she is processing a credit card application for this other lady.
Recommended Reviews
I have used Home Depot carpet and installs 6 times in the past in other states for rental properties. I went to the Pahrump Home Depot and it was almost impossible to find someone who could put the measure into the system. On my 3rd visit I finally found someone. I still had to explain it to him. I got the measure scheduled and the guy didn’t show up. We live out of town so didn’t know. We gave him a door code. I called HD and they said I canceled it and acted accusatory as if I caused this. I eventually got it measured. They didn’t email me the quote. I called and the person said there was no one there that could help until the next day. I called the next day and they did not see that is was measured. I informed them that it was measured but they still had no record of it. They figured it out eventually and emailed me the quote. There was a small amount of vinyl flooring about 100 sq ft that was not attached or glued down. There was a $379 fee to remove that. I don’t live there so can’t pick it up myself so nothing I can do about that fee. When I scheduled the measure they said they can put the carpet over or I would have done it myself. I am not going to use Home Depot for this or any other install. I am really disappointed
We purchased a refrigerator for our garage. After it was delivered, we found that it makes a song like noise when opening the doors. We called within the 48 hours reqired by Home Depot and were advised that someone would come to check it out. Instead of a repair person, the delivery guys came. They did note the strange noise and said we would get another fridge. Since we didn't hear from Home Depot in the following 2 days, we went there. Every one was very courteous and understood our position. However, when the store manager wS called about having the fridge picked up he asked us to bring it in ourselves. Of course, we can't do this. It was resolved through the customer service people but the store manager may need to go through some customer service training.
So I lost my wallet today at Home Depot. Employee Surge foud my wallet and turned it into customer service. I have to give a big shout out to Surge for finding it. Due Surge's actions, I am happy to say there are still great people out there and he deserves to be recognized by Home Depot and everyone else for his honesty.
Thank you so much again Surge for your honesty. Not only do you make yourself, family, friends and community proud, but also Home Depot
Company Locations
Branch Offices
- 301 N, 301 NV-160, Pahrump, NV 89060
- Free Estimates
- Flat Roof
- Shed Roof
- Rubber Roofing
- Tar and Gravel Roofing