The Home Depot - Westerly, RI

Terrible service all around in sliders from Anderson. The product was crap and the installation was worst.
Do not sign a contract with them it is too late to do anything about it since the grace time is passed by the time they do the pre inspection for installation. Worse company I have ever felt with. !!!!!

I placed an order with them for a shower door. A few weeks ago pass and I have no updates. I live far but have a project near that homedepot, I had to show up in person just for them to tell me the door had been delivered to the store for some time but it was broken. They didn’t do anything when they needed to. So they ended up ordering an another one. A few weeks pass and I still receive no updates even though Danielle at the pro desk specifically said she would call me to make sure I am up to date on the process. I ended up having to call because YET AGAIN I RECEIVED NO UPDATES. This time around DANIELLE made up excuses instead of solutions. Absolutely horrible experience and horrid customer service. I ended up having to call again and cancel the order. I ENED UP FINDING THE SAME SHOWER DOOR FOR HALF THE PRICE IN LOWES!

HORRIBLE EXPERIENCE WITH WESTERLY HOME DEPOT.

Well, the people there are very nice friendly and do their best to help the customer. Unfortunately, I have to go to Lowe’s because Home Depot more often than Knott doesn’t carry everything I need.
For example, the Panasonic whisper quiet fan has a 3 inch oval outlet but Home Depot doesn’t stock the adapter to go from Oval to round on the exhaust fan! I’m not sure why seems pretty stupid.

Had a great experience with getting lumber here! Stephen was great to work with and nailed the measurements on the cuts I needed. Super happy with how everything turned out!

Go visit CHRIS IN WESTERLY for the BEST EXPERIENCE EVER! I am constantly at all of the Homedepot‘s lately, especially due to the fact that online ordering is never accurate so therefore, I have to personally go into the stores and comb through to make sure that they have the different items needed for my newly built home that we are now putting the finishing touches on, and until today I was about to give up on the HD CUSTOMER SERVICE entirely, then I met Chris in westerly. He is a TOP-NOTCH customer service associate & by far the best sales person I’ve ever dealt with PERIOD!! He is So very knowledgeable & kind. He was able to answer all my questions & concerns. Then get this- He even helped me load the very awkwardly large & very heavy wooden Countertop into my truck. He was ever so patient getting it to fit, it wasn’t easy considering it was almost 10 feet long and over 80 pounds & even though he was pretty much off his shift in minutes, he did not rush me at all! He was able to adjust & secure the Monster of a piece of solid oak. I am ever so greatful because I had my contractors waiting patiently in my kitchen for this piece. It was a miracle that he was able to help & not only did he walk me over to customer service to make sure I was honored the sale price for the item, also I would’ve never been able to get this in the car on my own and just for the record. In the past I have lugged bags of 50 pound mulch in the summer, & in the winter big bags of salt rock! Sadly, never once have I had a hand offered from any of the associates’ Yes today this is my lucky day. I am so appreciative. If Every Business establishment had a GEM like Chris working for them, well let’s just say, “Customer Service would no longer be a dying breed”! I was so impressed, his mom raised him so right. This boy needs to be acknowledged. I hope management will share with him my sincere compliments & give him a pay raise. He DEFINITELY deserves it.

Absolutely terrible service to rent a truck…. 3 separate times and I show up and they don’t have the truck. I paid 5 people to move me and had no truck. Rent from somewhere else. Very lazy people in the rental area, that don’t check trucks when they return. Give your money to a different company. Those are pictures of there bigger trucks that they should’ve offered at the same price but wouldn’t. 10 out of 10 go somewhere else!!!

I was looking for some paint colors for the house and one of the guys was very friendly and helpful and was able to help and accommodate me in getting the specific colors I wanted.thank

The Home Depot hours are Monday-Saturday 6am-10pm and Sunday 8am-8pm and Daylight Savings Time hours are Monday-Saturday 6am-9pm and Sunday 8am-8pm.

We had some complications with an online order that was not the fault of the Westerly store. However, Scarlett Driscoll, Store Manager, and her team, Ben, Jeff, Matt and John, came to the rescue. They went above and beyond to remedy the issue. Thank you, Home Depot of Westerly, RI.

While making a purchase at your location in Westerly, Mitchell was extremely helpful and performed in an exemplemetary manor and we are very pleased with the help and attention he gave us. Thanks Mitch.

1800 customer support and the website are mediocre. I cannot say enough great things about the customer service department at Westerly. The manager went above and beyond to make my order right.

Not generally like other Home Depots. This rural location is a slightly smaller satellite store that stocks the most commonly purchased items. Being a rural store, the staff here are very pleasant and accommodating.
The isles here are wider and far less cluttered. There is ample parking. The restrooms are abnormally clean. This store is a welcomed contrast compared to urban Home Depots.

Went for plants and was so pleasantly surprised with the amount and the quality and selection it was a lot of fun to do with my littles!

NEVER ORDER ONLINE!! (April 2)I purchased a kitchen sink cabinet, a draw cabinet and a counter top online. Got my draw cabinet the next day because it was in store. The sink cabinet and counter was supposed to arrive together the following week( on the 12th) this was pushed a week. Ok. Got the counter top 5 days later but no sink cabinet. Figured ok cabinet well be in in a couple days considering Got no other email about it. Went to the store was told it is on the way but they couldn't track it for some reason they didn't know. But they'll call the vender and give me a call...hahaha no call. 5 days later go back just to be told oh its on the way but have no email about it and no one can track it still. Went back another 5 days, oh good different ppl working maybe help. Well this man actually called because he called me a half hrs after I left the store only to tell me that it got damaged and wanted to know if I wanted it reorder. Yes I do I don't have a kitchen without it. Oh ok well it's not going to be in until may 2 to the 9th! Today is the 6th, got an email saying it was in. Yay to today...so I thought. Went down just to be told nope not in not going to be in until the 12th!! They don't know why I got the email saying it was in. So I say unless it's in the store don't buy it go to Lowes instead! So done with this store. Their system obviously sucks and they don't know what's going on. And this is the second time something like this has happened but the first time was in April 2020 so I understood. Now nope done taking my business to other places don't care if I got to drive half way across the state to go somewhere that's not a home depot

I have had countless purchases that were either DOA or failed within a year. Some involved very costly installations--a $300 wood counter top warped so badly within the first year that a pen would roll off of it. The cost to remove it and the sink in it and replace was in the thousands

Bought two different colors of paint and they accidentally gave the same color. When we returned the wrong color gallon the staff was friendly and Adam kindly remixed the correct color paint and let us keep the extra.

On August 5th, I needed to purchase a new refrigerator to replace the one that died while I was away. I could not see a floor sample for the exact replacement of the one that was in stock. I found an associate for help. She needed to get someone to bring the refrigerator down from the upper shelving. I waited over 30 minutes for the person who could bring down the refrigerator to the floor. He brought it down and put it on a cart in order for me to purchase it. I had to push the cart to the register area to pay and then pushed the cart outside. I looked for an associate to help me load the refrigerator in my truck, and there was no one around. I went out to the parking lot to bring my truck to the loading area, and my wife went to the customer service desk for help and was told that someone would come out to help load the refrigerator. After another 15 minutes of waiting, I found an associate in the parking lot retrieving carriages and asked if he could help me, which he did. After a total experience time of over an hour and a half I will never recommend a friend or family member to purchase an appliance as a walk-in customer. Maybe buying it without necessity and having it delivered may be better service. Once I opened the packaging and the refrigerator, it had a broken crisooertray, which is not Home Depot's fault. However, I had to do a return trip to get a replacement tray, which they did for me.
Not a great experience.

The reason for this review is to express my disgust with an experience at the Westerly store in hopes that other customers don’t have to go through the same.

An exterior door had to be changed at home and after taking measurements and receiving help from a local Home depot, the wrong door was purchased. When returning the door, I learned the size I needed wasn’t a size carried in store but Westerly had it in stock.

These are my best estimates for timeline but please review camera footage for accuracy.

Saturday 6/17/23
9:21 PM – I called The Westerly store and spoke to Erin. She stated door (SKU 812325) was available but the screen (SKU 609440) was not
9:55 PM – I arrived at the Pro entrance. The doors were locked so I ran to the other entrance.
9:56 PM – As I walked in, Erin and Dan were at the Customer Service Desk. An employee was walking towards the desk and as I begin to tell Erin I was there for the door she had confirmed was in stock the unnamed employee turned around.
10:00-10:01 PM – I arrive at customer Service Desk with door and screen which Erin stated was not in stock.

Erin noticed the door size I had pulled was incorrect, which I appreciate. She then stated we are closed. Joshua, who was sitting in a chair behind the customer service desk made a comment along the lines of “if there are 2 or 3 in the system it’s not there, don’t waste your time” I asked I could run back to grab the correct size since it was there. I was almost begging. My wife is 8 months pregnant, I had no exterior door, it was raining and I traveled from Groton CT. Erin gave the “go ahead” and I rushed back to get the right size.

When I called Erin earlier I asked if someone could verify both to prevent a wasted trip. She stated the door was in stock but the screen wasn’t. When I was in the aisle, there were at least 4 screens available. I arrive at the desk with the correct door and screen. I was ok until Joshua made a sarcastic remark. I let him know both the door and screen were in stock contrary to what he had said a few minutes before. It was clear he wasn’t happy about having to ring me up. If you are able, you could see in the video, he made a sarcastic comment and gave a thumbs up. Customer service was not his priority at that point. I commented that the store should do better. I would have been out more quickly had someone been helping. This was in reference to both the employee walking away as I first arrived and watching Joshua make comments while sitting.

As Joshua was ringing mw out I asked to speak to a manager and he pointed to Dan, who was right behind him. Having worked retail and customer service, I understand how a Saturday night can be. I expressed the same concern as I did to Joshua of the store needing to do better. I understand I came in late and wasn’t looking for a consult. I knew exactly what I needed and didn’t feel the employees were doing anything to assist. Dan continued with shallow comments. I don’t recall the order but among them were “We’re short staffed, my employees are off the clock.”

After paying for the items, I asked if someone can assist me in loading the two large items into my car. Dan says “No, my employees are off the clock”
There was a 4th person in a green shirt and glasses who stepped in to use a computer. I asked if no one will assist me and the person in the green shirt adamantly responded. NO!

I left the store with the cart and parked it so the merchandise didn’t get wet as I was still parked in the Pro area. While I’m loading the doors, the person in green shirt who was identified as security said “Sorry”. In my anger I said nothing.

My disgust comes from how comfortable all 4 employees were at lacking customer service. This indicates I’m not the first to experience this but can only hope I’m the last.. Again my hopes are to bring this to your attention if it hasn’t been brought and to be sure the employees are aware their poor behavior is a reflection on the company.

I will not shop at the Westerly store.

Very over priced and the credit card rates ARE INSANE AND WILL DROWNED YOU. Nones willing to work with you on coming down on the interest rates . They don’t care if you can’t make a payment . If you don’t have the money don’t put it on a HD credit card . If you do try to pay it off fast !

Website ordering is terrible and inaccurate. I paid $79 for local delivery next day on my order of closetmaid wire shelving and other items. Only the closet poles were delivered and the rest are being shipped (which was free). I tried customer service and they are useless. A waste of $79

As Most Home Depos Are For the Most Part, a Decent Store. Besides there Horrific Lumber Selection. It looks lime they Buy the Scraps That All the Other Good Stores Wont Take! You Go there to Buy 4" 2×4's And It Takes You a Half Hour Because You half to Sort through a Pile Of Bent, Twisted, knotted, Damaged Wood to Find a Few Satisfactory Ones you Can Use! The Staff In Westerly RI, From The Managment in the Rental Department To the Floor Staff That is Mostly Made up Of Completly Unknowlegable Teenage Staff That walks around with there Face burried in there Phone. And Ive Learned to Not even Bother to ask if I have a Question! They'll either just stand there Dumbfounded looking at there little hand held thing that Never Gives them the answer. Or they Just Make Smthng Up To get you Off rhere back'. GREAT CUSTOMER SERVICE!! PLEASE KNOCK THIS STORE DOWN AND PUT IN A LOWES!!!