Logo of The Home Depot

The Home Depot - Humacao, PR

  • 348 Carretera 3, Humacao, 00791, Puerto Rico
  • Financing Available
  • Metal Roof
  • Slate Roof
  • Green Roof
  • TPO Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

At The Home Depot in Humacao, Puerto Rico, we pride ourselves on our extensive expertise in roofing services tailored for both residential and commercial projects. Our offerings include roof inspections, maintenance, and repairs, ensuring that every aspect of your roofing needs is expertly managed. We specialize in flat roofing and slate roof repairs, demonstrating our capability to handle diverse and complex roofing challenges. Our commitment to organization and attention to detail sets us apart. We understand that effective project coordination is crucial for delivering durable and high-quality results. Whether addressing minor repairs or comprehensive maintenance, our well-coordinated team is dedicated to providing long-term value for our clients in Humacao and surrounding regions. We are here to ensure your roofing projects are executed thoroughly and efficiently.

What people say about “The Home Depot”?

Customer feedback is mixed regarding service experiences at the store. Many reviews highlight excellent interactions with individual employees who provide helpful and friendly service, suggesting that when assistance is available, it is of high quality. However, a significant number of reviews express frustration with poor customer service, including difficulty reaching staff and long wait times. Communication issues are noted, as customers report feeling ignored or unacknowledged. Overall, while there are positive experiences, serious complaints about service consistency and accessibility raise concerns.

What Users Like The Most

  • Camila was very helpful, I have a broken foot and did not realize curbside didn't open until 9am.
  • I want to recognize Wilson Alejandro, he was friendly, knowledgeable and patient.
  • This store always has friendly staff and I appreciate it a lot!
  • After years of chasing for service, suddenly yesterday I had constant service.
  • I love my Home Depot, I'm so glad that they opened one in Humacao City.

What Users Like The Least

Customers are fully satisfied

Recommended Reviews

Overall Company Rating
Good 3.9
Out of 10 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
Wanda Diaz
May 28, 2025

Can't say anything positive about my experience. They do NOT pick up the phone. Today I called numerous times and you cannot even get a person on the phone. When you do get a person, you get transferred around the entire store never reaching your intended destination. In my case it is the pro-desk. I don't understand.....Poor customer service.

El SEGUIDOR ANDANTE
May 22, 2025

Por lo regular trato de apoyar las ferreterías locales pero, hay ocasiones en las que busco marcas exclusivas ó especiales inigualables, entonces ahí esta The Home Depot...

Mario Garcia Muxo
May 12, 2025

I want to recognize Wilson Alejandro, employee from the electric dept in store 6415 in Humacao, PR, he was friendly, knowledgeable and patient recommending all the electrical outlets I needed for my remodeling, excellent employee!!!

Iza Asgari
May 10, 2025

Absolutely terrible customer service, you walk in and employees looked at me, clearly waiting to be helped and they look the other way .

I stood in line for at least 8 minutes while 3 employees gossiped and one finally came up and started working the returns desk. I don’t know if maybe they were assigned a different department … regardless, their job is in customer service and at the very least they can do is acknowledge the customer and let them know someone will be right with you. NOT ignore you !!

I write this review because this is not the 1st time this happens to me at this location, it’s been 5 out of the 6 times I have been in there .

Carlos Maldonado
Jan 11, 2025

El peor servicio al cliente de todos los home depot.Ya van varias veces que voy y me pasa lo mismo, uno puede preguntar para que lo atiendan y te dicen que esa no es su area, luego de caminar 1 hora buscando a alguien el area que estas buscando sin ver a nadie. Muchos de los empleados no tienen ni el delantal puesto para poder identificar que son ellos. Cada vez que voy tengo q ir preparado para estar 2 horas o mas porque 1 hora y 30 minutos es buscando al personal que te tiene que facilitar algo. Es un desastre.

Joe White
Jan 3, 2025

Camila was very helpful, i have a broken foot and did not realize curbside didnt open until 9am. She brought my items to my car and was very kind. This store always has friendly staff and I appreciate it a lot!

Martin
Jun 9, 2024

After years of chasing for service at these stores , suddenly yesterday I had constant service different passing by asking how could they help , honestly I was looking for the hidden cámara , but no ! It really happened !

Sofia Zoe
Apr 22, 2024

I love my Home Depot I’m so glad that they opened one in Humacao City. This is like a toy shop for adults

Donald Marini
Apr 21, 2024

Homedepot has always been our place for Just about everything. We purchased brand new washing machine Last year, and a brand new Freezer and they delivered each purchase on time and installed. Great Service!!

Mrbl Merk2
Apr 29, 2022

En Home Depot Humacao,P.R hoy abril 29, 2022 estuvimos esperando mucho tiempo para recibir servicio en el area de construcción lumber / madera. Unos asociados que se le pidió que ayuda nos dijeron que nos atendían después que ellos terminaran lo que estaban haciendo. Nunca recibimos la atención al cliente y nos fuimos. En esta tienda los clientes no son prioridad , ni por cortesía client first does not work here. Very rude and incompetent service. Half hour later still waiting.
I called client service here in the store personal didn’t bother to pickup phone.
Mayo 15,2025 continuan con el mismo modo de operar. Solicitas ayuda y se ven corriendo pero para no ayudar o simplemente llegan cuando espera un buen rato.

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  • 348 Carretera 3, Humacao, 00791, Puerto Rico
  • Financing Available
  • Metal Roof
  • Slate Roof
  • Green Roof
  • TPO Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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