Safelite AutoGlass - Yakima, WA

Trinidad came to replace our windshield at our home. He was on time and very knowledgeable and answered my questions. I would recommend Safelite to all my family and friends. My daughter Kenya had recommend Safelite to me and I'm glad she did.

I had an incident with this van ,"Safelite Auto Glass". The driver sped through the Bi-Mart on 40th Avenue when I just left the door way to cross to my vehicle and this van wisked past my back literally!!! He was trying to run me over!!!. I seen him in a hurry to go to Starbucks next to bi-Mart and I got in my car and took a picture of the van that tried to run me over . It was late afternoon close to 5:00 p.m. I seen a young man behind the wheel. Just to inform of the owner of this van and company,that you have a wreck less driver ...driving fast and crazy through the front of Bi- Mart front doors.

They did exactly what they said they would do on time and for the amount quoted. I'll be using Safelite for my second car shortly.

It was very quick and easy to set up the appointment. I got several reminders about the upcoming appointment and clear communication from a technician when he was on his way and when he was done. I’m very happy with the service.

They did an amazing job. Brought our RS3 in the shop at night to keep it safe. The windshield looks identical to the original. You can’t tell at all it has been replaced. Perfect job and everyone there was very accommodating to everything we requested.

Super fast, friendly, and communicated amazingly. the tech even managed to possibly bring in another customer while working on my vehicle without causing any delays! best price in town as well!

Trinidad did a great job replacing the windshield on my Sonata. The job costed a fraction of what the dealership was asking for. Thanks for all you do.

jesus came and replaced my windshield after it was struck by a small boulder on the interstate. he was very conscientious to call and give me updates to when he would be here and did a very, very nice job. he was also very pleasant to deal with. thank you jesus!

The work done was excellent. They repaired a fresh chip in my windshield on somewhat short notice. I set up an appointment online and had immediate availability.

My only complaint was the lack of personable interaction. The workers were friendly but not so much as a "How are things going" or a follow up "How does it look"

Small things make a big difference.

Excellent service, very easy as a customer, great installation of the new windshield.
They came to me which made it very easy.

Very happy with my experience using safeties to install my vehicle windshield at home. They showed up on time n took 20 minutes. Very professional. Good work

I received quality service. Safelite always mentions their mobile service in their ads but should talk about how wonderful the customer service is. I highly recommend them!

They told me an hour or 2 and it took about 45 minutes. They're careful and courteous I would recommend this glass company.

easy delightful experience. they came to my house so i didn’t even have to leave and the guy called me about 20 mins prior to arrival which was nice. the whole process only took about 30-40 mins.

My insurance company scheduled me with Safelite to replace my broken windshield and I couldn’t be happier with the experience. The office staff was friendly and helpful and the technician was amazing. They had me all fixed up in less than an hour with a new windshield and recalibration of my sensors.

Very shady business. I go online get a quote for my windshield to be replaced it's basically $500. I make an appointment online to get it done. Fast forward a couple days I show up for my appointment they tell me it will be $1100 something because of "recalibration". I tell them no thank you and to cancel my appointment. Then, magically they drop the price to $750. I ask them what all is it they need to calibrate and they can't even give me a straight answer and start naming features that my vehicle does not have and say it takes up to 3 hours for these "calibrations" to be done. Near as I can tell the only feature that I have is rain sensors. I'm thinking well, I must be missing something that I don't know about go ahead and get it done. I should have known better. About 45 minutes later the truck is done. I'm thinking I wonder what these "calibrations" where that needed to be done that took so little time. I ask the tech and he can't give me a straight answer. He literally said sometimes vehicles have these lane assist sensors that shake the wheel or whatever when you are drifting out of your lane. Again, not a feature that I have on my truck. So glad to know they can't even tell you what it is they had to "recalibrate" . If you want to scam people for an extra $500 you should probably come up with a better plan when they ask you what exactly it was you did for that $500. If your in the mood to get robbed with a smile this is a great place to go. Otherwise you would better served to take your business elsewhere.

Safelite keeps you informed each step of the way. They have replaced more than one window for us over the years and they do an outstanding job. We have been completely satisfied!

For my experience, I took my car to their location for a windshield replacement. I scheduled ahead of time, showed up 10 minutes early, and they took my car in right away. The whole ordeal only took about 45 minutes, but no matter the time because it was a good experience through it all. All my questions and concerns were answered, and they made sure I knew what was going on with my car. This was my first ever windshield replacement, and I'm glad my insurance recommended them to me. I've only had the new windshield for a few days now, and I'm still impressed with how it looks. They even cleaned all my windows and mirrors for free! I'm so happy with my car, and with my experience as a whole. Thank you, Safelite, for taking care of me. I will come back next time I need it and recommend you to whoever else needs it.

Absolutely fantastic. Pleasant and knowledgeable staff, same day service, and a beautiful repair to an RV front windshield. I couldn't be more pleased.

Safelite was very professional from the time I booked the appointment till the completion of my windshield. I would recommend then for all you glass needs. Thank you!!

Safelight was hands down the easiest most hassel free windshield replacement service I have ever had. They stayed in constant communication with me through the whole process so I knew exactly what was happening with my vehicle. Tech was professional friendly and knowledgeable. I would use them again for sure!

So I just expressed to my local shop that after I had a repair done to my rear door glass that it now has issues getting stuck when rolled all the way down, a condition that did not exist previous to the repair of the broken glass. They are now trying to sell me a regulator!!?? Why, if the condition did not exist previously. This will be my last time working with Safelite!!

They completed the job, but the front desk employee was rude and unprofessional following a communication mix-up. Every time I interacted with him, he was condescending. On the other hand, the technician was more pleasant and efficient, and the window looks good so far, though I’ll have to see how it holds up. The negative impression from the front office staff left me hesitant about spending over $400 here without insurance, but I chose this place because it was the most affordable option in town for paying out of pocket.

If you own a Tesla, don't pay the extra $650 for the calibration. Tesla made it owner friendly so you can do it yourself. I cancelled my Safelite appt after they wouldnt let me just pay for the glass repair. It's just a money grab at the end of the day. $650 for a 15min drive/calibration, yeah not today.

Worst place you call the number on the website and a dam operator machine doesn’t even transfer you to someone. Scammers is what they are and can’t even do the job right. I had to take my truck to Chevy because they can’t calibrate my windshield !! Why advertise you can when you can’t work on newer cars. My car has been sitting at Chevy for 2 days now because this fools don’t answer the phone and don’t want to pay for something they caused. If your going to install windshield make sure you know what your doing don’t just hire people who don’t know what the hell they are doing.

This is the second time I have used Safelite to replace a windshield and have used them several times for rock chip repairs. I couldn't love this company anymore than I already do! It was sooooooooooo simple to get a quote online and they even calculate the cost with or without using insurance. Scheduling an appointment is even easier AND they come to your home or work! My technician, Trinidad, was very punctual, courteous, explained the process, timelines, aftercare, etc...very well and was exceptionally great to work with! He had my windshield replaced and the keys back in my hand in less than an hour! I didn't have to drop off my car and/or ask someone for a ride, etc...incredibly easy!! I will definitely use Safelite again and again!

Awesome experience with Safelite, as usual. This was a replacement rather than a rock chip repair because the chip evolved into a huge crack overnight. They came out to my office and had the replacement installed in 40 minutes. The care instructions after the fact were simple so it was a flawless experience.

Great service. Miguel was awesome! I love the mobile service that came to my home, it's super helpful when you have little kiddos! Price was in line with today's market as well. It didn't take him long at all to fix 3 shattered windows from a break in! He also notified us the regulator was broken, which is nice so we know instead of just wondering what's wrong with it!
Thanks Miguel and Safelite!

Miguel came out to change a Windshield on my 18 civic. Guy was super friendly and chill! Got that bad boy done in less than 40 minutes. I was running a little behind getting there and he had everything set up ready to go! 10/10. Also when I went into the office to make the appointment the lady at the desk was super helpful and friendly as well!

Great service! Area of town was rough. We sat at McDonald's across the street and had a cup of coffee. The window replacement looks fantastic.

Don't go here if you have a modern car with driver assists! We live an hour away and have now been to this location 3 times and still don't have a properly functioning vehicle. The first time they broke the replacement windshield, the second time they replaced the windshield and broke the rear view mirror housing with all of the drivers aids in it. Brought it back a third time and they were supposed to replace the mirror housing, but instead replaced another windshield and stuck the broken mirror back to the roof with the old parts they broke on the second trip. Now I have non working driver aids, a vibrating rear view mirror, and a console/housing drooping down from the ceiling. Even confirmed that the repairs were done and they just lied right to my face, and didn't bother to do any of the complimentary services they promised for having to make three 2 hour round trips to try and get this resolved. Refuse to deal with these clowns anymore and have moved on to corporate.

Unsafe, unprofessional, and completely unacceptable.

I came in to get total windshield replacement and they were able to get me in right away and with a quickness the job was done!!! Loved the service and staff! Thanks guys!!

I’ve had great experiences here from windshields replacements to small chip fillings. Great service and quick. Haven’t had any issues. Would recommend.

Customer service was very professional and freindly.
Techs were knowledable and fast with service e.
I would recommend them to anyone

Had my windshield replaced last fall, 2022, now 9 months later the seal at th base of it is separating across, side to side. I maintained that it should be sealed but he said, once again, not their fault.Went inYakima, wa location and they said it wasn't their fault, that it was normal because my car is an '09 Subaru. I asked what about the water getting behind the seal & he still maintained it was not their fault/their issue.

Normally I don't post negative reviews about any business But this Safelite AutoGlass Location in Yakima I had to do it Because they are not Professional at all and they don't care if your time is being wasted. Yesterday I had an appointment at 11 in the morning and I drove myself over two hours to get to this Safelite AutoGlass Yakima location to get my Brand New KIA EV6 Vehicle Windshield Replace. After waiting at their Office Lobby for over an hour, they inform me that they won't be able to do a replacement for the Windshield on my vehicle because that Windshield that they receive has Crack on it. As Soon As i heard that I was really upset because they could have done their job better by inspecting that new Windshield ahead of time and Contacting me ahead of time instead of telling me on the spot while I was already there and waited for over an hour at their office lobby. They Ruined my Whole Day because I had to take Day Off from my Work and drove over two hours to get this Windshield replacement for my New Vehicle. These People just don't care about other people's time getting wasted. Never going back to this Location ever and I wish I could have given them No Star at all instead of one.

It is unfortunate that I have to submit a poor review but I have no choice since I cannot get a hold of anyone and no one will call me back to resolve our very legitimate issue.
Safelite out of Yakima came out to do a new windshield for us back in January and the tech was great and professional. The only issue is that the pillar molding didn't fit or adhere properly and looked just terrible.
We called warranty customer service and they sent a different tech out the next week to try and resolve the issue. He really tried to make it work. He had new pillar trim pieces and he even heated them up to try and get them to go on properly but unfortunately they still were wrong and looked terrible. He gave me the direct number to his boss named John at the Yakima location and told me to call the next day and ask John to order OEM pillar molding since the aftermarket molding they use has the tabs in the wrong spot for my model of vehicle and so he explained in order to resolve this we have to have OEM pieces.
I called John the next day and had to leave a message for him with a man that answered the phone and was promised a call back. John never called back. I have called every couple of days since then and not one time has anyone even answered the phone at all. It just rings and rings and no on picks up even.
So finally last week I call their 1-800 back East customer service line and I speak with a nice woman who is sympathetic to our issue. She tries to get Yakima on the phone and they won't even answer for her! So she makes notes in our account of all of this and tells me she is going to have the regional manager call me within 48 hours to deal with this. Guess what? No one has ever called me back. This is ridiculous and frustrating! Safelite has some serious gaps in their ability to communicate and this situation has been handled incredibly poorly.

I had an appointment today that I booked online. Upon arrival the customer service was top notch. Both of the guys that helped me were very friendly and professional. I had to wait while they replaced my windshield and recalibrated it. They got it done so quick, which was super nice as I had my daughter with me. I would def recommend this location ☺️

Had a windshield replaced through our insurance. The tech was out next day in Ellensburg. Our tech (Jacob) was right in the specified time window and let me know 20 minutes before he arrived. He was quick, courteous and did solid work. The new windshield is fantastic!