Logo of The Fireplace Guys

The Fireplace Guys

  • 1205 Walnut St, Wenatchee, WA 98801
  • Commercial Roofing
  • Residential Roofing
  • Free Estimates
  • Locally Owned & Operated
  • Shed Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
About the Business

At The Fireplace Guys, located in Wenatchee, Washington, we specialize in a comprehensive range of roofing services designed to meet the diverse needs of both residential and commercial clients. Our expertise encompasses roof installation, coating, waterproofing, gutter repair, and leak repair, allowing us to manage complex projects from inception to completion. We take pride in our organizational skills and attention to detail, ensuring that every project is executed with precision and care. Our team is dedicated to delivering durable, high-quality results that provide long-term value for our clients.

We understand the importance of reliable service and work diligently to maintain a consistent standard across all our offerings. Whether you are looking to enhance your home or manage a larger commercial project, our well-coordinated team is ready to tackle any challenge.

What people say about “The Fireplace Guys”?

The majority of customer reviews reflect a highly positive sentiment toward The Fireplace Guys, highlighting their exceptional customer service, prompt delivery, and effective communication. Customers frequently commend the technicians for their professionalism, problem-solving abilities, and willingness to go the extra mile to resolve issues. Many reviews express satisfaction with the quality of work and the overall value received, with several customers noting that their problems were addressed quickly and effectively. The frequent mentions of courteous staff and clear communication indicate a strong commitment to customer satisfaction, making them a preferred choice for fireplace services.

What Users Like The Most
  • The techs were polite, friendly and seemed genuinely happy to help.
  • Randy had it figured out in just a few minutes, and proceeded to do a thorough job.
  • Randy was able to quickly get to the house and assess the problem and do a quick fix.
  • They took down my information and let me know they'd call me back soon.
  • I highly recommend The Fireplace Guys!
What Users Like The Least

Customers are fully satisfied

Recommended Reviews
Overall Company Rating
Excellent 5.0
Out of 27 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
Christi Maroney
Jan 17, 2025

Our fireplace switch wasn’t working properly and since it was old, we thought we might need to replace it. After speaking with them, they explained there was an easier option that would not only fix the problem, it would extend the life of our current fireplace and be much more cost effective. They came out within a month and fixed it very quickly and even added a remote for us, all for a very reasonable price. The techs were polite, friendly and seemed genuinely happy to help (Thank you very much, Randall!). We will definitely use them for our future needs and highly recommend everyone else do the same.

Megan Cross
Dec 17, 2024

Randy J. from the Fireplace Guys came to service my natural gas fireplace insert today, and did a fabulous and efficient job! I have had two other local companies survey the issues, and neither could figure out the problem. Randy had it figured out in just a few minutes, and proceeded to do a thorough job getting the fireplace to operate, as well as check for any other issues and clean the glass. I was really impressed with his professionalism and spot-on problem solving. After working with two other local (Wenatchee) companies trying to get this issue fixed over the last year, I wasn’t expecting miracles, but I got one today! Thank you so much Randy and the Fireplace Guys - the only folks I will call or recommend from here on out!

Donna Hermann
Dec 17, 2024

Randy responded to our request for service; he was very pleasant and helpful. He went back to the shop to get the part needed to fix our problem and then didn't charge us b/c the fireplace had an issue when it was installed. Excellent quality service. recommend!

joan zach
Dec 16, 2024

Our free standing fireplace was leaking propane just in time for my busy Christmas vacation rental season. Randy was able to quickly get to the house and assess the problem and do a quick fix just in time for the check in time for the guests. Fireplace Guys have also serviced us before. Great to have them on our list service providers!

Janet Brown
Dec 7, 2024

We want to highly recommend Randy James from the Fireplace Guys in Wenatchee. Randy has completed 2 projects for us?
He's a great guy and solved problems with our fireplace, and undercabinet lighting that no one else was able to solve!
Gary and Janet Brown

Anne Larsen
Nov 26, 2024

Brian was very prompt and was able to fit me in early. He got my gas fireplace working and cleaned it as well. He was very courteous and professional. My experience was very positive. I highly recommend Brian and The Fireplace Guys.

Stacy Flook
Oct 30, 2024

5 stars! Super helpful and actually fixed our existing fireplace when no one else would even look at it unless we were willing to buy a new one?! I can’t tell you how long it took until I reached out and found this team of helpful guys. Randy came to the house and not only helped me with my existing issue, but went above and beyond to diagnose another issue we were having with my stove top. Can’t recommend enough, give them a call or email!

H. Jackson
Oct 29, 2024

The tech Randy updated me on the timing of his arrival via text and spent around five hours trying to find a difficult gas leak from our two year old fireplace. Turned out our builder had accidentally drilled a hole into the gas line behind to fireplace. Randy was able to find and repair the problem without tearing up the drywall. Would recommend.

Judy Milliette
Oct 25, 2024

The Fireplace Guys have been providing us with excellent service for our gas fireplaces for the past 16 years, and they continue to do so. We had a problem starting our fireplace and Randy from the Fireplace Guys was very competent and professional and was able to fix the problem. He also took the time to explain to me what was causing the issue. Would give him 10 stars if this was an option.
Thanks to everyone at The Fireplace Guys!!!

bill hedrick
Oct 24, 2024

absolutely wonderful service! Randy was
professional, efficient and excellent in completing our fireplace job. he was very knowledgeable and a great communicator. i recommend this firm without reservation.

Cindy Burnett
Oct 18, 2024

We couldn't be happier with the service from The Fireplace Guys. Randy is exceptionally knowledgeable, found the problem quickly (the last guy from a different company was unable to), and had it resolved in no time. Randy's skillset as a journeyman electrician, along with being a personable and professional individual, made for a very positive experience.
I highly recommend The Fireplace Guys!

Ross Fahlen
Apr 5, 2024

I had the fireplace guys install a gas line in our new construction home. We had an issue with a leak and I called to let them know. They took down my information and let me know they'd call me back soon. Jesus followed through with calling me back and they came out the next day and looked at the issue and ultimately got it repaired so I could be approved for my final and get moved in. These guys stuck to their word, followed through with the repair, communicated with me and had a great attitude during the process. I couldn't ask for more. They had an issue but resolved it and made the experience pleasant. Thanks so much to Jesus and the Fireplace Guys!

nic ruff
Nov 18, 2023

2 years already since we got our insert and still satisfied with the work these guys did. Installers were great to work with and extremely knowledgeable when it came to questions Ihad as well. Definitely would recommend.

K bentley
Feb 28, 2023

These guys were professional, helpful, and very informative with my questions. Will definitely go to them again for my next fireplace

Marie Barchasch
May 5, 2022

I bought a wood stove from Steve. He was very honest and communicated with us well on how things where going to be installed. There products are good quality.

matt sullivan
Aug 20, 2021

The fireplace guys are the fireplace installer to use in Wenatchee. These guys provide a great product and are extremely knowledgeable through many years of experience.

They came out on time and finished job in a timely manner and left a clean worksite when done. The installation crew was great.. super friendly and worked with us to give us exactly what we wanted.

I would recommend these guys to any friend or family!

Thanks guys,
Matt Sullivan

Jackie Puppe Wotipka
Jun 3, 2021

Steve and Al are great! Working through the install of our new propane fireplace was painless. As you know during COVID home improvement projects have been painful to say the least. Communication, professionalism and timeliness were al met and exceeded! Thanks guys

Cleofitas Schoolcraft
Jan 5, 2021

Background leading to my recommendation for The Fireplace Guys over a local competitor.
After purchase and installation of two high end fireplaces, found one them not in accord with what was expected.
I spent almost 12 months after install requesting that the competitor address my concerns only to be continuously put off or presented with incorrect components. (I have since heard we are not alone in these dealings from that competitor)
There are too many customer service violations to list of which resulted in a highly frustrating experience for me, not to mention those who also tried to assist!
Long story short, the result for that competitor earned them a recommendation value of ZERO due to their unreliability, lack of communication and unacceptable customer service!

Now, for my recommendation of The Fireplace Guys.

I reached out to them in hopes of getting some assistance. What a hopeful and refreshing experience!
Their customer service exceeded what one would expect. I was given the opportunity to speak with the fireplace representative from Travis Industries who answered my questions and confirmed my purchases. That may be rare, however there was no question in acknowledging what we were going through and in "making things right” despite the competitor’s failure to do so.
I was given assurance by Alan that we would be taken care of. There was continuous communication via calls, phone texts and email. We were given a very reasonable timeframe for when our concerns would be addressed and in “making things right”.
The techs that came out to accomplish the install were knowledgeable and courteous. They also adjusted an incorrect airflow setting from the previous installation.
This experience has resulted in highly recommend (hence the 5 stars) for The Fireplace Guys. I believe, you can be confident in them meeting or exceeding expectations in terms of communication, customer service, and follow through.
Alan, thank you for your great customer service!

GO USA
Oct 23, 2020

Originally had my fireplace insert installed by another local company. Install was an epic fail and months later had problems with my unit. The original company even came back later and attempted to charge me more money for the install.

Called Alan and he made room in his busy schedule to come to my house and get the fireplace back up and running. He identified two mistakes made on the install by the other local company. He left with the fireplace running and assured me his team will come back and make corrections to the errors with the initial install.

Really appreciate his efforts!

Gara Odenrider
Oct 20, 2020

We had such a great and professional experience! Al was great to work with and got the job done on time and we love our wood stove! I highly recommend The Fireplace Guys.

Jerry Grillo
Apr 5, 2020

We are very pleased with our recent experience in dealing with this business and the Jotul stove we are enjoying in our home. Steve and Al were very helpful in the selection of our stove and guiding us through the installation process. As we have a manufactured home there was the L&I permitting which they helped us with. The installers were very efficient and careful in leaving our home clean after the installation. They had to return to make some minor adjustments which was done without problem.. If anyone needs a stove this business is worthy of your consideration.

Peter Graf
Jan 26, 2020

If customer service is important to you, this is the place for you! The owner was so helpful and patient. I would definitely recommend this place!

Steve Schmidt
Oct 18, 2019

We love our Jotul stove! The work was done very professionally. Be prepared to do your own building permit work. As a novice I made a few mistakes but the Chelan County folks helped me thru it. I would deal with Al and Steve again.

Ben Brauer
Nov 10, 2017

These guys are amazing! I was in a panic the first time I had met Steve over the phone. My chimney had collapsed under the snow, but I was in Las Vegas when it happened. He understood the problem immediately and got his guys out to my place in less than four hours...and the place was 90 minutes away! Fixing the collapsed chimney in the snow on a very steep roof was very dangerous, but his experts got the job done and saved the inside of our house. Later in the year his guys installed a stove and replaced all of the chimney piping at an incredible cost. Lastly, I can't say enough about his crew. We got a chance to spend the day with 'the brothers', who were not only very professional but just good guys. Can't thank them enough!!

Jan Yalowitz
Jun 10, 2017

Alan and Steve first educate you about options for both gas and wood fireplaces and then discuss your individual wants, needs, and budget. Once you decide to purchase, they quickly schedule you and complete your installation. The Fireplace Guys are experienced, thorough, very professional, and communicate with you throughout the process!

Melinda Burkhart
Nov 23, 2016

Top notch service! Installed a previous display gas fireplace in our home. Excellent service, knowledge and extreme care with installation. Has been my go to with servicing questions and even a possible bee infestation (turns out to be a kids toy that was brought inside with a nest). They will make you part of the fireplace family!

Michael Spohnholtz
Sep 8, 2012

Al is a first class craftsman, reliable, honest and and just a nice guy. He was one time, did great work, one of the few actually licensed. Highly recommend.

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137 locals recently requested a quote
  • 1205 Walnut St, Wenatchee, WA 98801
  • Commercial Roofing
  • Residential Roofing
  • Free Estimates
  • Locally Owned & Operated
  • Shed Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
We Answer Frequently Asked Questions
Pricing questions
1. What is the average roof replacement cost for a residential home?
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The average roof replacement cost for a residential home typically ranges from $7,000 to $15,000, depending on factors such as roof size, chosen materials, roof pitch, and labor rates in your area. Premium materials or complex designs may increase the price.

2. How much does it usually cost to replace the roof of a commercial building?
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The cost to replace the roof of a commercial building typically ranges from $5 to $12 per square foot, depending on several factors such as roof size, material, labor rates, building type, and local code requirements.

3. What factors affect the overall roof repair cost?
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Several factors influence roof repair cost, including the extent of the damage, roof accessibility, material type, labor costs, and whether it’s a general repair or an emergency fix. Minor repairs can start around $150–$400, while major repairs may exceed $1,500.

4. What is the typical roof leak repair cost, and how is it calculated?
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Roof leak repair cost generally ranges from $300 to $800, depending on the size and location of the leak, the materials required, and labor intensity. Complex leaks involving structural repairs or interior damage will cost more.

5. What is the average flat roof repair cost for commercial buildings?
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Flat roof repair cost for commercial properties usually ranges from $500 to $3,000, depending on the roofing material (TPO, EPDM, PVC), the extent of the damage, and roof accessibility.

6. How much is the mobile home roof replacement cost compared to traditional homes?
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Mobile home roof replacement cost typically ranges from $3,000 to $8,000, making it generally more affordable than traditional home roof replacements, due to smaller size and simpler structure.

Service questions
1. Should I stay home during roof replacement?
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It's not necessary to stay home during roof replacement. Roofing work is noisy and can cause vibrations inside the house, which might be uncomfortable. Most homeowners choose to leave during major parts of the project, but our team ensures safety and keeps you updated, whether you're home or not.

2. How long does roof replacement take?
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The timeline for a roof replacement typically ranges from one to three days, depending on the size and complexity of the roof, weather conditions, and material type. Larger or more intricate roofs may take a bit longer, but we always aim for efficient, timely completion.

3. How to hire a roofing contractor?
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To hire a roofing contractor, start by researching local companies with good reviews and proper licensing. Request quotes from multiple contractors, verify their insurance and certifications, and ask for references. Always ensure you get a written contract that outlines the scope of work, timeline, and payment terms.

4. How to check if a roofing company is legit?
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Check if a roofing company is legit by verifying their business license, insurance, and local certifications. Look for memberships in professional associations, read customer reviews, and ask for recent project references. A legitimate company will be transparent and provide all documentation upon request.

5. How to choose a roofing company?
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When choosing a roofing company, consider their experience, customer reviews, warranty offerings, and quality of materials. Make sure they provide clear communication, detailed estimates, and a solid portfolio of completed projects. Local expertise is also a major advantage for understanding regional roofing needs.

6. How do you know if your roofing contractor is ripping you off?
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Warning signs that your roofing contractor might be ripping you off include vague contracts, pressure to pay large upfront deposits, lack of proper documentation, and unexplained price increases. Always ask for itemized estimates and written guarantees, and avoid contractors who avoid answering your questions directly.

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