Safelite AutoGlass - Bozeman, MT

I was trading in my Subaru for a Toyota, and as part of the trade-in agreement, I needed to have the windshield replaced. Since I’m from Utah, I didn’t want to risk getting a rock chip on the drive to Montana by replacing it before the trip, so I decided to wait and have it fixed once I arrived. I ended up getting to Montana earlier than expected and was hoping to pick up my new car that same evening before the dealership closed at six.

I called Safelite to see if there was any chance they could get me in sooner, and they were able to fit me in earlier than scheduled. The technicians worked quickly and had my windshield done in no time, giving me plenty of time to get to the dealership. I was so excited!

I just wanted to say thank you. The technicians were great, the customer service was excellent, and the whole process was incredibly fast and efficient. I really appreciate the outstanding service.

I had a good experience on the day of service. The day after when I came out to go to work in the morning i found my mirror and electronics hanging from the ceiling and no longer attached to the windsheild. When I tried to call Safelite to get this taken care of, my call was routed to a national hotline. I was offered an appointment three weeks out on a work day. I said I would just go ahead a fix it myself and was told if i do my warrantly becomes void for the entire windshield. Why should I forsake a $500 dollar work day three weeks from now over two dollars worth of epoxy and twenty minutes in the parking lot. Its crazy. Im not a satisfied customer.

I had a great experience at this location. Had the windshield replaced. Employees were friendly and helpful. Work was done on time according to their estimate.

I give five stars to the service manager, Whitney, and service tech, Aliyas, for their exceptional customer service and windshield repair. This is my second visit, and the location and parking are super, the waiting area is spotless, and the staff is very helpful and efficient.

Very professional and friendly. Quality work delivered on time as promised. I hope all shops are as good as this one in Bozeman.

Absolutely DO NOT use safelite. I am currently 10Hrs, 3 trips (1hr each way) and still waiting for them to get it right. They can't calibrate a newer vehicle with their aftermarket glass, yet they keep trying and wanted to try another aftermarket glass. I called my insurance directly and got approved for the correct glass, and they again spent another 3 hours trying to calibrate the aftermarket one before getting permission to use the correct windshield. To top it off the female at the desk is RUDE!

Tech Isaac was excellent. Arrived on time, replaced my windshield perfectly, and was simply a sincere guy. Efficient and convenient service.

New windshield looks great compared to the old cracked one…. Overall a great experience! Made an appointment for 10am and car didn’t go in garage until 11am and finished around 12:30…. Decent communication from start to finish. Thanks!!

Easy to find, plenty of parking, clean interior, prompt and informed staff, quiet waiting area, quick service, updated me regularly, and even cleaned up the driver area in my vehicle. Thanks very much, you all.

I went there yesterday and had one of the most bizarre/frustrating experiences working with a business in town. Let me preface by the fact that I’ve used them many times without issue. I didn’t recognize or had never seen the cashier/desk attendant. I went in to check in my car. I had an appointment. Asked if I could speak to a tech about the crack I was there for another one I I had just noticed. I showed him where the one was that I got on the interstate the day before. Then I asked about another one I found on the lower side. I bought the vehicle a few months before. I asked his opinion if it looked like it was filled if it wasn’t, id like to know if I could and what out of pocket cost would be. To which he replied, “I can let you know”. I said perfect. Just take care of the one in drivers view that occurred when I was driving and let me know about the other one. For all I know maybe it was filled. Anyways! I went around the corner to kill time to the grocery and staples. I came back just before 5 as I didn’t get a call it was done. When I walked in the insanely snarky desk attendant told me I had walked away from my conversation with the tech so they did nothing. This was crazy laughable. After all she did just get my contact and repeated it to me not even an hour before. The tech walked inside and I walked away after saying okay just take care of the one that happened under my care and let me know. Not only did I not receive a call saying they weren’t working on anything but the attendant repeated to me six times that because their was a crack existing if they filled my new rock chip is insurance fraud…After her saying it six times and me being completely confused and frustrated the tech said because it’s was there I could get my new one filled?! Somebody make that makes sense. I wasn’t trying to claim the existing as he was “going to look into it and let me know”. So 50 minutes later, I returned to be greeted by her telling me that I was in the wrong, nothing had been fixed on my vehicle, and basically see you later. I don’t get mad in these situations. I was insanely frustrated. I have six vehicles that we take there both business and pleasure. Maybe it’s just gone downhill in a few months time. Maybe she gets a kick out of repeating to someone the same thing over and over even when she wasn’t part of the conversation with the tech that I had. If you aren’t going to provide a service or WON’T even though the claim was properly made with my insurance at least give people a courtesy call. This place is a joke!! Give someone else your business that will talk to you respectfully or at bare minimum communicate at all.

I was able to schedule and get in quickly for a full windshield replacement. Everyone from the front desk person and the tech that called when it was done were polite, knowledgable, and efficient! Wouldn't go anywhere else!! Great job guys!!

There automated call service is a disaster! What a waste of time. It doesn’t work. It’s super slow and the robots can’t even understand you when you tell them one of their few options. Just trying to get a fast quote and it’s asking me questions about how I’m gonna pay over and over and over again! Can’t even get to the front desk when every other place I’ve tried to get quotes from has taken under three minutes.

This is my third time coming here and each time has been a great experience. I would like to give a shout out to Adam as well. He is fast , friendly and gets the job done right. Thanks Adam and Safelite team!

We've replaced the windshield in the same car twice in the past few months. Safelite knocked it out of the park both times. Super easy, fast and professional. Hopefully, it'll be a minute before we need another windshield but when we do we definitely know who to call.

Kept me in the loop with ETA updates and the technician answered my curiosity when I asked him to explain some things to me. Work done was professional.

Only place open on Saturday and I walk in and have a crack that needs to be filled. They tell me no opening for 2 hours, which by that time I have customers to pick up in my vehicle. They tell me they are too busy while not a single vehicle is in their garage and they are doing 0 work. That was just laziness and lack of desire to help someone. No work ethic. Never would go into a safelite except for them being the only place open

I've taken my vehicles here for years and every technician has always been super friendly, they are efficient, and do a great job. I would recommend to anyone.

This was the glass replacement choice of my insurance company, and they did a great job. Friendly, professional staff and the windshield was replaced and looks great. All the high tech features work well. I would definitely recommend them

Couldn’t ask for a better experience fixing a rock chip in our windshield. Staff was very professional, communication was prompt and informative, location was clean and as always, Safelite delivered a quality service. Thanks to all who were involved in the process, you make it easy for your customers!

Traveling to MT, a rock chipped our Fortunately, Whitney at the front desk made sure we were taken care of. She arranged our appointment for a location near home and set up the insurance coverage.

If I could give 0 stars I would. The communication is just not there. My scheduled time was anywhere between 12pm-5pm. Called to get an ETA. They told me 3pm a tech would be there. 3:30 rolls around, still no tech. I call again and get told by Whitney that they’ve texted & called the tech several times and they had no idea where he was. I asked for a second time to talk to the manager. She said he would call me. Waited 5 hours for a phone call from the manager in total. He never called me. Tech calls me at 4:30 and says he isn’t sure if he can get the glass replacement done since it’s now raining. The tech himself told me to avoid Safelite. If you want your windshield fixed or replaced, go anywhere else but here.

When I brought in my windshield for repair they put a hole my windshield trim which will allow water and air into my engine compartment and rust. They did not tell me about it. It is a $500 part. They told me I add an old car and a crack and they won't do anything about it. Hey, do not mean they're guaranteed. I have wind whistling and water coming in. Avoid at all costs. Support somebody local.
...there response... I have reached out to the shop and corporate. They all said tough. What should I do now?
....
Months later I'm reminded with a noise highway how incompetent and aggressive this company is. Worst in Bozeman!!!

The Communication was outstanding!! I went to the shop to have the work done. Very professional and courteous. Price was in the budget. High recommend

One of the techs went above and beyond helping me with a problem I had with another companies install. Solid crew!

The wrong glass was ordered and they were bending over backwards to make it right. The first time the glass was ordered though, it was 50/50 at fault. The second time they ordered it, it was the wrong glass, again. It was their fault, but still made it right. If you do go through them, be very specific in which piece of glass is broken. I would work with them again.

I had a windshield replaced after hail damage in another state by Safelite. I did not use my vehicle all summer and came back to find the top seal was leaking water and fogging the windshield. Safelite replaced it for free and the tech was friendly and fast. It was a snowy day and he came to my garage to do the job with a smile on his face, even though his day had been long and cold. Great company.

NEVER going to Safelite in Bozeman again. I have a chip in my windshield with legs and wanted to get it filled before winter so that it doesn't crack across the entire windshield. I went in to make an appointment and to have them take a look at it to see if it was even fixable. I was told that I did need to get it fixed and to go ahead and schedule an appointment while I was there. A few week later I went in for my appointment and had an INCREDIBLY rude woman tell me it was too small and they couldn't fix it. (Why wasn't this said to me the first time I came in?! I live an hour outside of town, what a waste of my time.) I then went to another glass repair place across town... they were super nice and ended up telling me that my windshield DID need to be fixed and they got me in right away! My fiance had an appointment right after me and said that woman was also extremely rude to him as well.

It's been a number of weeks since I had work done there (replacing windshield). Since then I have had time to reflect on the work and the response I gave them to a customer satisfaction survey.

It took me two days, and nearly 8 hours of my time to get the job done. I left the car with them for 4 hours the first time and returned only to be told to wait about 3 and they had not yet started, despite having had an appointment weeks in advance. I informed them I would come back the following week. I returned a will later and got it done in around 3 hours. Job done right? Nope...

I gave them very specific instructions to mount the dashcam exactly where it was to begin with. I reminded them when I returned, and they told me they forgot to attach it. The person who performed the task then went and attached it... Badly. I had to redo the attachment a week later. That said, I was asked before leaving to please give him a 5 star rating or he would lose his job. Seriously, your job depends on my rating? Only in America.

I returned to my car and it's new windshield to find wires hanging loose, rack and pinion out of place, and little bits of plastic all over. Needless to say I wasn't thrilled. A few days later I received the customer survey, in which I let them know I was not happy. I have heard absolutely nothing back from them. So in the spirit they have shown towards me, here is my public review.

My advice, go anywhere else if you can. You'll have time, money and a lot of effort. Additionally, maybe a poor kids job won't be on the line if the work is shoddy.

When asking at the office who was a good windshield repair outfit, hands down it was recommended Satellite Glass. The technician - her name started with an A, I didn't catch it - saved me money, was timely, went the extra mile for me. It was so refreshing in this time of our economy! Please give her a raise and I would recommend them to you!

Had a great experience there this morning. Done in a timely fashion. Wish I knew the name of my tech. He did a great job on the replacement windshield for my jeep. Highly recommend!

Nate Browne took a look at our windshield and let us know what would the best thing to do going forward.

Windshield work seems solid but they were slow to tell me what was going on (solar history shows exactly when it was inside being worked on...) And both the inside around the windshield area and outside were left dirty with smudges and spots. Yeah, I cleaned it up but ... why leave your worksite dirty? Doesn't leave a good feeling in your customer.

Went to Safelite in Bozeman, MT with a very tiny chip. I wanted it filled so it didn't get bigger and spread. Low and behold, they come out tell me my repair is done but the bad news is that there is now a six inch crack on both sides of the chip. Then they quote me a new windshield for $1020. I will NEVER go back there! Went in with a tiny chip, left with a cracked windshield that is now spreading right in my line of vision. Their attitude was "oh well, this happens one in a thousand times and you just happen to be that one time." Pathetic.

I made an appointment for my windshield to be replaced 2 weeks in advance. 2 days before my scheduled appointment, they rescheduled me for a random date that did not work for me, never contacted me first to ask what date would work, and then were impossible to contact. I cancelled and went with another service.

Part of living in Montana is getting rock chips in your winsdshield. When the inevitable rock chip appeared after a semi dropped some gravel off their load I decided to be pro-active and have Safelite Autoglass Bozeman fill the chip before it splintered and ruined my windshield. Everything about my experience with them was ⭐️⭐️⭐️⭐️⭐️ Convenient on-line booking, pleasent & knowledgeable staff, quick service. Couldn’t recommend them more for any windshield related repairs or replacements!

My insurance company sent me here to replace my windshield. I made the appointment and brought my vehicle in. They said I missed my appointment the week before and they called us and left a message. There were no missed calls or messages from them.
Then they say they don't have my windshield available and not sure when they can get one in and gave us a vague 3 to 4 week eta without guarantee.
Never coming back!!!

Made an appointment with this company almost a month in advance. They called me the day before my appointment saying they needed my vin number but I was going into work and was unable to get it to them at that moment. I brought it in for the appointment the next day and they told me they ordered the wrong glass because they did not have the vin. I told them that I had someone renting the car in the next week so I needed to get it done before then. They proceeded to tell me they could not do that because “we have 300 customers and you are not more important than any of them”. I said okay I am just wondering why you didn’t ask for the vin if you needed that information weeks ago when I scheduled the appointment instead of asking less than 24 hours before the appointment when there was nothing to be done. He continued to blame it on me a young girl and was very rude and aggressive in his demeanor. Myself and my family and friends will never be using this company again.