Safelite AutoGlass - Helena, MT

Great customer service , fast installation , and outstanding professionalism by the staff as they answered all my questions and the text notifications were super helpful

Very great experience and Helena Montana with Safelite AutoGlass Great customer service speedy service quality is excellent if I have more window service to be done I will be going back to Helena Auto Glass

Things I learned from my failed appointment here today that might help someone else. "Drop & Go" does NOT mean drop and go! You still have to take your keys INSIDE. Do not use the drop box! You can only use the drop box if it's after hours! I still don't understand what Drop & Go or how it's different than a regular appointment. Also, they won't tell you this up front, but if your vehicle is 10+ years old and they find rust they and can't complete a windshield replacement you've got to be prepared to have your vehicle towed to a body shop and then back for the windshield replacement. I would have lined up a body shop if I knew up front that was a risk but they just spring that info on you the day of your appointment.

I highly recommend Helena, MT Safelite AutoGlass. Very professional and knowledgeable staff. My windshield replacement process went smooth and on time. Great service!!

I own a business and I hate to give a bad review as I realize there is more to operating than often meets the eye. However this has to be the worst customer service and lowest level of care or respect I have ever dealt with in any business. It is embarrassing, the franchise owner should let his employees go and try to hire some that actually care about his customers. Had a morning appointment, drove an hour to down in a blizzard with no back window (February in Montana) got there at 9:25 and sat in the parking lot on an important call. Walked in at 9:38. They said because I didn’t show up before 9:30 I was out of luck. I begged them to fit me in, told them I had been waiting in the parking lot, and that it was a two hour round trip in the blizzarding snow, I needed this vehicle for my wife to get the kids to school and sports etc… just looked at me like I was stupid and told me he could get me in sometime next week. I would understand if it was writhing reason, but I’m terrible road conditions I am 5-10 minutes late? I would never treat a customer with such disregard. It’s frankly embarrassing.

Hopefully a staff or ownership change can take place, I know that insurance pushes many customers to this franchise, and while we have had misunderstandings with customers in my own business I have never seen such complete disregard and rudeness as I did in this store.

I had an excellent experience with Helena's SafeLite crew. They came to my apartment and picked up my car and the replacement was all done in less than an hour. Tyler was very nice and helpful, very good at communicating when he and his team would arrive and when he was finished. Overall, would highly recommend!

Easy to get quote. Easier to get the appointment. No extra charges. Quick and thorough. Tyler was very professional and explained everything even the rust policy. I recommend for all auto glass care.

So no wonder Safelite Helena has all the bad reviews that it does. This is The worst customer service experience I have ever had in my life. The kid at the desk was one of the rudest people
I have ever met. How this particular safelite is still open is a mystery. I would chops any other option instead of this place.

If I could give a big fat ZERO, I would. Ordered a new windshield online and put in vehicle VIN number so they would have correct windshield. That was a classic, Bait & Switch! I drove 2 hrs to have it fixed and when I got there, they said their system ordered the wrong windshield and the correct one was $600 more on top of the original $400 price. I left and will never use Safelite again!

Had an appointment. They quoted 30-45 minutes. 90 minutes later I call. There's no way to actually speak with someone at the local location. It's a call center with unfriendly staff that clearly would rather be doing anything else than help you. I got quoted a wait time of another 30-45 minutes. I decided to just run up to the store because that just didn't sound right. Of course it was done and had been done for over an hour. The local folks are great but as a company they're just the worst. I'll never use Safelite again. There are more customer- friendly options locally.

I made an appointment for my 1995 to get the windshield replaced. Morning of the appointment it was cancelled but not by me…it then took me almost an hour to get ahold of the office which I had to do by calling the 844 number and they had to transfer me magically I was able to get ahold of them for them to tell me they only service vehicles that are 2000 and younger.. that would have been nice to know when I was speaking to the guy at the Helena store who made my appointment. Not making any assumptions but I’m pretty sure they have called id(as does everyone) and they were ignoring me thank you safelite you saved me from supporting your horrible business ethic!

Safelite is awesome to work with! My insurance set up my first appointment and I really appreciated getting text and email reminders. I ended up having to reschedule my appointment which was really easy to do from the text or email which takes you to their website with all the available times and there was plenty to chose from. Thanks for a great experience!

Ryan did a nice job replacing my cracked windshield. So far everything seems fine, and the work is guaranteed, so I have peace of mind. The manager of this shop is an excellent leader, and he went the extra mile for me.

Everyone was so nice! They replaced the windshield and made sure the rear view mirror was tight.Thanks guys and enjoy your Barbecue!

The technician lied to me and said the class they were going to install today was defective. This is after I drove over an hour to have the work done. When I drove over and asked to see the defective part I was told they did not have it . Lii then was told they were not going to service me. I guess too embarrassed after getting caught in a lie

The in house staff that works here are really awesome. The automated phone system you got go through to talk to someone though is not. You are better off physically driving to them and setting stuff up

Amazing customer service!
Love the young lady that works there! Very thoughtful very tentative.
Really on top of yes and a delight to work withe quest. My glass is fantastic and everything went smoothly

I ordered a windshield through my insurance company that was supposed to have tint at the top of it. I drove 75 miles to get my windshield replaced and they ordered the wrong one and never told me even though I confirmed my appointment twice. They waited until I showed up and let me sit in the lobby for 30 minutes to tell me they had the wrong windshield because the correct one was out of stock. I don't want the wrong windshield installed in my truck. I lost $50 in fuel and $80 in pay because they wanted to try to talk me into accepting the wrong windshield. GO TO SPEEDY GLASS. I've had them replace three windshields and every single time it's been perfect service and quality. Don't waste your time with these large corporation companies that don't care about you.

The friendly and knowledgeable folks that work here did a fantastic job. The expertise and rapidness in which they took care of my broken windshield was truly impressive. thanks again guys

I felt so bad for them as they had to come out 3 different times because whoever change the windshield before I purchased my vehicle didn't do it right so they had to order new parts and a new install tool. They wanted to make sure it was done right!

They went out of there way to get a windshield for my rare vehicle. Always pleasant and helpful. Their
work was on time and done right. I 'd recommend them with confidence

Honestly these guys saved my life. They worked more than they had too to get me back on the road. My window was replaced within 2 hours. And the manager Jayce managed to calm my anxiety down after being almost taken out by a soft ball sized rock that came off a truck and almost went through my window going 80 mph. Thank you to all your crew who took care of me in my time of need.

Terrible. My glass was miss-ordered so when we came in for an appointment it wasn't right. Then they ordered the right glass however they didn't actually order it but they told me it had arrived so I went in but it was not there. So then they actually ordered it and finally I got my glass replaced. This whole process took about 4-6 weeks. And to top it all off, they did a sloppy job of cleaning up the old broken glass out of my trunk and barely removed the tape that held on the temporary plastic.

Have used Safelite in Wisconsin and Oregon in the past with excellent results. Scheduled a windshield replacement through my insurer's affiliate service with Safelite. Had to have my car at the Helena Safelite shop between 7:30-9:30 to get same-day service. I asked and was told their shop closes at 5:00 pm. Delivered my car 14 miles away before 8:00 am. The store manager Tyler said he'd call when it was ready. There were three workers in the service area, plus Tyler, working on two cars. No call by 4:35 pm so I drove 14 miles in busy traffic and construction to get there by 5:00. My car was sitting where I parked it nine hours earlier, still having the broken windshield. When I asked why I wasn't called or why my car wasn't repaired, Tyler English raises his voice and tells me he's short of staff, never promised my car by 5:00, and they'd still get around to it that night. Unfortunately, you cannot believe anything Tyler says and his management skills are deficient. Three hours wasted and now to find a reliable service shop in Helena. I'm optimistic I can find a competitor in town with better service.

Everyone there was really nice and friendly. Prices are a little higher however you get what you pay for. I went somewhere else and it wasn't worth the difference in price. Thank you