- 3645 10th Ave S, Great Falls, MT 59405
- Commercial Roofing
- Licensed & Insured
- Locally Owned & Operated
- Gable Roof
- Tile Roofing
About the Business
What people say about “Auto Trim Design”?
Customer feedback is mixed regarding Auto Trim Design. While many reviews highlight exceptional customer service, knowledgeable staff, and competitive pricing, there are significant concerns about prioritizing inventory over customer needs and inadequate communication regarding parts and services. Positive experiences often mention prompt service after purchase and effective problem-solving, yet some customers express frustration with delays and lack of assistance. Overall, while many appreciate the quality of work and customer care, serious complaints about service can overshadow the positive aspects.
What Users Like The Most
- They focused on my individual needs and didn't try pushing me in a certain direction.
- The staff is knowledgeable and friendly.
- Prices are very fair. Work is exceptional.
- They are not pushy by any means.
- They do top notch quality work and John is great to work with.
What Users Like The Least
- You, as the customer, are not their first priority.
- 2 months later I still don’t have the correct parts to lock up my tools.
- An offer to install it would have been nice.
- Terrible customer service, from the General Manager himself.
- They lost me as a customer.
Recommended Reviews
My experience with auto trim design is that they value you as the customer. They talked me through all the options for tonneau covers and the pros and cons of each. They focused on my individual needs and didn't try pushing me in a certain direction. After order was placed they were apologetic for any delays and made certain my service was fast and efficient when part arrived. The prices were great even when compared to online. I would highly recommend auto trim design for those seeking great service and competitive pricing!
Here is my experience with Auto Trim Design:
Bottom Line Up Front:
You, as the customer, are not their first priority.
I went into their store and asked if they had any clamps for securing a camper shell. They promptly responded saying they had some but wouldn’t sell them to me because they only had enough for their camper shells.
They did offer to order me a set.
It never occurred to them they could sell me a set they had in their inventory then replace them with a set they ordered. Again, I as the paying customer was not their priority. In placing their inventory before me, they lost me as a customer.
Not very good customer service. They lost my business.
I would not recommend this establishment. The guy at the counter didn’t even act like this was a big deal.
I had a problem with my battery draining recently, we had checked many different possible reasons. My son mentioned it could be my car starter so I took it to Auto Trim Design where I had purchased it and they found the culprit, corrected it, and it was a great experience. They have been super with installation and problem solving. I so appreciate it! Five star experience
Company Locations
Head Office
Branch Offices
- 3645 10th Ave S, Great Falls, MT 59405
- Commercial Roofing
- Licensed & Insured
- Locally Owned & Operated
- Gable Roof
- Tile Roofing