Menards - Columbus, NE

Columbus store I had a girl price check some Airwick cinnamon apple two packs that look like they were left over from Christmas because they said $2.97 per package. She said well it looks like they may be in the wrong place but we’ll go ahead and price match it for you because it’s wrong, we looked everywhere on the shelf and the only other packages like that were up in top stock so obviously done by someone that worked there she took the box and took them to the front of the store and set them on the service counter. she had a conversation with the store manager the store manager named Catherine so that was a problem but let me check with the department. I stood there for over 15 minutes and she came back around and said I’m sorry we’re not going to honor that because the department feels that it was put there in error and that it is wrong. They don’t want a price match I said, but you’re the store manager she said, but we let the departments make that decision I said are you kidding me? I stood here this long and you’re just now telling me that you’re not gonna honor the price at all I didn’t purchase I didn’t purchase the other ones I had on the counter. I just left have kids managers ability, especially at the store level.

The attitude of the cashier today was terrible.

I get they are sometimes busy, but pushing customers on top of other people at check out is unacceptable. I asked to hold off having my items go down the conveyor until the previous customer was done moving his stuff, and the cashier got an attitude with me about it.

It's rude to have my items smashing into another customer's items because of the cashier's impatience.

I would imagine that one Menards is pretty much like any other. I will say if anything makes a difference it would be the people. That being said I just had a very pleasant experience dealing with Travis S. He was helpful and knowledgeable.

Jason was super helpful in plumbing! Other staff were helpful as well, but with Jason’s help, this could actually one of the rare projects where a single trip to The store is needed! :-)

Sharp in products organization and cleanliness.
Cooperatives and friendly workers. Posible rebate 11%. Great!

Nitido en organizacion de productos y limpieza. Trabajadores cooperadores y afables. Y posible descuentos Del 11%. Magnifico!

Customer service was abysmal. She couldn't find her number wouldn't call I had to walk all the way back after telling the cashier what it was and get it. There were five people standing there in plumbing I was able to walk all the way across the store get a different part and bring it back and they still hadn't figured it out. Sally was less than helpful to say the least

Had to stop in quick before heading to the jobsite and after getting what I needed I really had to pee since I’ve been holding it the whole drive from Omaha but they had just started cleaning the bathrooms so I asked the person cleaning the bathrooms if I could pee quick and she said no no no…. That just seams insane to me that you would close the bathrooms right when you open and then deny customers to use it quickly before they cleaned it..

They are very nice and helpful. Always have a ton of employees and they usually at least point you in the right direction.

Tried to joke about the girl running checkout 12... said I saw you hiding back by the register and not looking for customers, so i picked you! Responded ya... i dont want to be here!. Well... at least she was really fast at check out! Didn't want me in line anymore!!! Truth hurts I guess.

Good store, good people...the rebate has to be printed in "blue" and is not valid if you don't have this, that, and the other thing is a terrible rebate offer. How many hoops do you have to jump through? Why isn't the offer on line to just fill it out? Stop behaving like cheapskates and help people get the money you brag about throughout the store. Home Depot isn't that far.

Shout-out to Whitney from the Columbus store. She has been so helpful with helping us with our new kitchen. She always has a smile and is always willing to help. She is a HUGE asset to your store!!!

They rent you broken tools that are held together with tape and then charge you fees for “breaking the item” even when you have proof it was like that when you picked it up. The general manager will cuss you out and call you inappropriate names when you ask for a refund within 10 minutes of renting because it doesn’t work.

A very unfortunate experience. Have given this location tremendous business over the years but today 4/12/22 had the worst customer service I've ever experienced. Check out equipment not working, told to just take what we got and mail in a computer print out to try and get a correct receipt. Customer service staff repeatedly said they didn't want to reprocess the order to give a proper receipt. Making excuses that they would have to redo the whole order, note about 15 items. Took our rebate but didn't apply nor could find. I realize times are tough but still expect paid staff to do their job.

I have really gotten into the smart home devices such as lights, garage opener and plugs. Have you seen there train sets there? Pretty cool.