Menards - Williston, ND

Found the things that I needed and needed help on one item. The staff was very helpful to help me.

It is big.
It has hardware.
It has lumber.
It has smart, kind people.
It even has food!

You can go online and buy your things and then pick them up. The only downside is that you need to walk to the store of the entire (large) store to get to the pickup spot, which could be very inconvenient if you aren’t very mobile. My experience was good, overall. Thank you for reading.

Today I bought an extra large $85 Petmate Dog kennel. Tonight as I’m putting it together I find it has no hardware. It needs 11 screws. I called Menards asking if they would give me the hardware off another kennel so I can put it together. Menards was not able to give me 11 screws to replace the missing screws. They suggested that this elderly lady load it up and return it.

Their selection is great. Their service leaves something to be desired. About 1 in 3 employees are working and helpful. The rest appear to be doing little except talking to each other. We waited about 10 minutes for assistance without even being acknowledged while two employees chatted and the line backed up.

Lots of product and many staff members. None who want to help people. They would see customers and walk the other way. I asked a few for help in just pointing toward an area and the common response was to order online. I had more help from other customers than the employees. Even the cashier wasn’t keen on completing the transaction like most places do. I will say they had a variety of product that looked great. I got the feeling that ordering online was more important than buying in store.

Seems like Menards is slowly getting worse. Today for instance I went and paid for $450 of cedar for garden beds. Online it said there was plenty of material for what I needed. When I went too grab the (15) 5/4 1×4x6 I needed, it took me about 30 minutes to find them with no help and of the 18 they said they had "in stock", 2 were chewed up and nasty, 6 of them were 1x4 PINE. Check your material

I have never been to a Menard’s before, but I just moved to North Dakota and helping my dad remodel his place. I was told it’s worth the hour drive because local hardware store marks up their prices quite a bit and I would agree the prices can’t really be beat other than Walmart which doesn’t carry as much home improvement/hardware store products. The biggest complaint I have and why I rated a 3 and not a 5 is due to the outdoor yard pick up procedures. The sheet they give you has no instructions on where to go or even how to go about the picking up of your purchased items. So I was completely lost, being sent all over the place to pick items myself (I was under the impression they’d have it waiting for me) and then when I tried to exchange 2 pieces of 1/4” plywood for one sheet of 1/2” at the counter connected to the store, I was told they cannot do a return or exchang e and I would have to go up to the font of the store, do the return, then come back there. That’s absurd that your team back in the lumber dept cannot do returns for items that haven’t even left your facility yet! Once you figure out how to educate customers better and give your lumber guys more customer service power, you’ll get a 5-star rating from me!

Hands down the best Box Home Improvement store. They have embraced technology to a whole new level. Between the app that literally has every item, to the barn design software to their ordering system. I cannot say enough.

As far as the Williston location, the staff is super helpful, from the Management, Front end, Returns to the Building supplies and Order pickup. They are all great. I have to drive 600 miles to get to this store, but it is worth it not to go to my local Lowes or Home Depot.

Please continue to expand the Menards chain westward throughout Montana!

Worst experience EVER!!! they sold us a range and a hood vent for our kitchen.
They also charged us $200 for the removal of old appliances and INSTALLATION of the new ones...
The poor delivery driver got out to our house, and he COULD NOT INSTALL our hood!

Also, menards failed to tell us that we need to purchase a new wire plug for flat top range!

This experience has been lies upon lies! All to make a quick buck on unsuspecting customers!! I can not believe they do business like this and still have the audacity to say they care about their customers.

Overpriced and apathetic, menards leaves its innocent customers wishing for the truth yet dumbfounded... folding long receipts, and shaking their heads in disbelief.

Rant over. Do yourselves a favor, and make the drive to home depot. It will hands down save you time and keep your buying experiences once again enjoyable and trustworthy.

(P.s. at least the tech promised to call later to see what he can do to get the fees they charged refunded to us.)

Lots of items to choose from but store layout is a mess. Aisles going front to back and side to side.

Needed to pick up wood. Driving around forever looking for my order. I had to get out of my truck searching for someone to help me. Meynards should give a discount for how long it took to find my stuff. Really irritating. The black gentleman at the checkout booth was very rude needs to work on his social skills as he has none

I was treated completely rude. I had an online order come in. I went to the back and the gate person would not let me in because I had no bar code to get in. Had to go through the front of the store and walk all the way to the back for orders. Waited 15 mins till someone would help me. To my delivery info and went to look for my product I ordered. Came back 20 mins later told me he could not find it and I would have to come back later to get it. Tried to ask why when I got an email and text saying it was at the store but he says it was not there. Service was just completely rude and not helpful at all.

I ordered ceilng tiles from Menards and was very impressed at how receptive the staff were. I picked them up the next day and must say, the lady in shipping and receiving made sure that my purchase experience was nothing short of perfect. Great company to deal with.

W A R N I N G !!! DO NOT GET YOUR PROPANE HERE !! Unless your empty!! They charge a flat rate. If your tank is 3/4 full or 1/8 full it’s the same price as a completely empty tank. DO NOT FUEL HERE UNLESS EMPTY OR NO OTHER CHOICE !!!!!!

Extremely helpful staff during our shopping trip we had multiple employees asking us if they could help us find anything. I would recommend this store to anyone trying to do home improvements..

I freaking love Menards. Nowhere else can I buy everything I need to build and finish a home, landscape and furnish it, and even put food in the fridge and a 20 foot seasonal inflatable on the lawn.

Also a great place to walk for free when the weather is poor, just mind the forklifts

I like to shop here. The prices are decent & comparable to other stores in town. I can't get everything that I need but they do have some groceries & their milk is a good price. The aisles are wide. Employees are very helpful, kind, courteous & they smile too! That is the difference that keeps me coming back to shop at Menards.