Menards - Cambridge, MN

We went to Menards in Cambridge to return an item and purchase bigger ticket item. Ava at the Customer Service assisted us in completing both things. Ava's knowledge, customer service and professionalism is second to none. All of this while being very friendly and pleasant to work with. I have worked in a customer service, sales capacity most of my adult life and Ava is someone that definitely has what it takes. I would try and hang to her as long possible. Thank you, Ava, for a job we'll done and the excellent customer service.

The lady in the harware was very helpful and knowledgeable she definitely should get a good salesman badge as well as the good customer service badge. If she had not taken me to the right places in that store i probably would have bought the wrong items and would ended up returning it to the store or would have gotten frustrated and would have walked out of the store.

Just found out my parents bought a brand new fridge from here and Menards customer service decided to be disappointing and not replace the fridge because it was past the seven days and they took it out of the box. My question is how would they have known it was broken if they didn’t take it out of the box? They had it for less than two weeks. Menards wouldn’t do anything for them. For my parents being lifelong customers of Menards, this is pretty ridiculous. I have already reached out to the email noted below from the response from the owner so we will see if they are willing to fix the issue.

When I told the general manager. They have terrible customer service. His response. "That's why we are killing it" . A response of a child. Basically said their customers are unlimited and don't need my money. That only goes so far. Before you have no base. Go to another store or company all together. Their biggest competitor actually has a customer service phone line, This place does not. Remember if you are in construction. The General manger said you are only 25 percent of their sales. If you leave it wont hurt them. Menards get your management better training. Or just replace them all together.

The employee , Jon, helped me so much today in the electrical section. I know nothing about electrical and this is my first project. He listened to me without judgement and was very respectful and helped me a TON!

Bought an in-stock stove online, picked up the next day (Cambridge). It did not meet MN residential code. Returned to same Menards. They wouldn’t wave a $250 restocking fee. Part was IN STOCK. Yet, they considered it a special order. Manager is disgusting and heartless.

Also, the whole business can eff off. No one wants to wait 8-10 weeks for rebates. Just discount your product. I’ve spent over $10K at Home Depot this year on things I would have bought at Menards, since the stove issue. Do yourself a favor and stay away as much as possible from this store.

Never had such bad experience in my life. I am disabled. I wanted to purchase gutters. I had a friend coming to bring his truck to bring it to my house
Your inventory was off you only had 2 of the 9 gutters I needed .
You would think someone could have pulled it for me before I paid for it. So my money is tied up $465.00.
I have gotten way better service
at Home depot. And it was $200.00 to deliver it to my house. What a waste of time and money.

I bought 5 master craft doors from menards and they ship them to Menards with just two plastic bands holding them together. The plastic piece holding the door to the jam just falls out and the jam comes apart. These were 36” oak veneered doors which are very heavy. Not only did I have to put the jams back together because they were broken, when I went to hang them 3 of the 5 doors top hinge was not mortised in. Unbelievable, after fixing the hinges I was still having trouble with 3 of the doors to find out they were wider than the other two. I’ll have to rework the jams to somehow make it work. Don’t buy these doors. Spend the extra money and go somewhere else. I would have brought them back but I was unaware of how terrible they were until I removed them from the packaging and they were at my cabin.

I've spent way to much money here to be treated so awful. Customer service absolute garbage. Since when do your "managers" find it ok to be aggressive with the customer? I will never spend another dollar at any Menards again, period. If there was an option for anything lower then a one star review this branch if anything deserves it!

ONLINE ORDERERS BEWARE. When you show up to pick up your product and it ends up damaged with them not having a hood replacement, they will force you to take the item even if you don't want it and go to the front desk (then they mark it as you picked it up) in which they will give you store credit. I'm beyond pissed I didn't want $500+ in credit I'd rather just buy the door somewhere else or just have the money since I NEVER LEFT THE PROPERTY, a complete scam, after arguing a bit they told me they refunded my card (i havent seen any refunds to my card) i got a gift card in the mail with no real paperwork or explanation. They need to fix their policy and allow for rejection of products, if I'm buying something brand new I don't want dents to be all over it that's menards fault not mine so why do I have to pay for it.

We bought a stove paid for it in full plus installation and delivery and to haul away the old one. They called today to inform us that when you buy a stove or any appliance it doesn't come with a power cord.?! And if we wanted to order one we could...... why would I buy a stove if the cord is not attached. That's absolutely insane and why would you not inform the person buying an appliance that it doesn't come with one. Poor customer service.

Poor customer service from Manager on duty 9/6/2023 at 4:30pm. Called this morning about having a business tax exempt registration with menards. Person on phone said to come in with receipt and ask for a tax return for business. Went in and gave them 12 receipts for tax return. Manager said she doesn’t want to do it because it’ll take hours to data entry. I’m a customer and you’re the manager. You’re supposed to serve your customers. Not sure how she got hired as a manager.

I don't know where to begin. Only store I can end up going to over 30 times in a month and not be happy about it. It's a complicated relationship

I recently purchased a range stove from Mendars(whirlpool), and I must say that my experience has been nothing short of frustrating and disappointing. After bringing the stove home, it became apparent that it was not functioning as it should. I immediately reached out to their customer service, hoping for a prompt resolution.

To my surprise, I encountered resistance from the store when I requested a replacement for the faulty stove. Despite having purchased protection for the appliance, they were unwilling to acknowledge the issue and provide a replacement. This lack of accountability and willingness to stand behind their products was truly disheartening.

As a last resort, I contacted the company directly in hopes of a resolution. While they did send a technician, the outcome was far from satisfactory. The technician's response, claiming that the stove's performance was acceptable, left me baffled and frustrated. I had expected a brand-new appliance to work flawlessly, and this experience has shattered my confidence in both the product and the store.

This entire ordeal has been incredibly inconvenient and has resulted in additional costs and time spent dealing with the issue. I had hoped for a seamless shopping experience and a reliable product, but unfortunately, I have been left feeling deceived and let down. I strongly advise potential customers to think twice before making a purchase from [, Mendars my experience indicates a lack of commitment to customer satisfaction and product quality I won't to buy anything from Mendars bad quality and bad service.

UPDATE: I've brought my rating from a 1 star to 4 stars. I've been back to buy misc stuff. It's a handy store that's hard to avoid. Especially owning a home (the amount of paint I've bought here alone)! But no major appliances. Overall, the store is clean, easy to find stuff, and the staff are generally friendly. And the rebates are seriously awesome.

DO NOT GO. I had them cut me a door. They cut it wrong!!! I even had my old door to use so I knew the cut was right. I take the door back. I want all of 800.00 back. Nope they said that I have to pay 200.00 for them to put the door back. Only got 600.00 back.

Been to hundreds of hardware stores this one has the worst layout I've ever seen. Nothing will be where you think it should be. Looking for boards they use measurements like 'thick' instead of actual numbers. Spent 20 minutes there for an employee to send me the wrong way, gave up on my list and left, I'm sure any other store will be more useful than this one.

I rented a rug shampooer for the first time yesterday the 17th they weren't very knowing about certain details!! They didn't tell me that it had to be perfectly clean when I brought it back!! It wasn't so in order to avoid a fee of $20 ,I took it back to my place and cleaned better. Then I brought it back and because it was about an hour late they charged me for another day!!! Not only that the design of the shampooer makes it hard to almost impossible to clean. So watch out when you rent from them!!!

They could treat the employees better. I overheard who I am assuming is some kind of manager refuse to give a water break to an elder employee in the garden center. I believe the temps were in the low 80s with high humidity. I was not at all impressed with that encountet

Absolutely the worst customer service I have ever experienced in my life! Tried to make a return and these foul managers at this store tried to talk over me while I was complaining about the garbage products they sell and don't back up. I will never spend another dollar at the Cambridge Minnesota store ever again!!!!!!!

I had great help looking for a Bluetooth deadbolt with keypad lock for my door. The lady that help me was very knowledgeable and the people were all friendly. I recommend it out of all the Menards I’ve been through. These are the nicest people ever.

Honestly everything was blurry due to damaged corrective lenses; still found what I needed, lost the girlfriend in the store and made her angry, and nailed it!

I enjoy Menerds. They help me load my truck when I need them to. The 11 % rebates are nice too!

Many of us have not forgotten how your employees acted during the pandemic. Two of them treated my father, who was medically exempt from wearing a mask, so terribly that we will never go back. I have persuaded multiple people from buying complete barn/shed materials from your store. It probably does nothing to Menards and is petty on my part, but it helps me feel better.

Every associate I asked for help stopped from wherever they were going to help me find the items I needed. They didn't just point and walk away. I appreciate this very much and I thank everyone of them for their time. Kudos to your employees! Even when unsure they go and double check stock for the item I'm seeking.

Everything I needed is s at this store. Been doing all my shopping for all home, plumbing repair, up dating.

Very helpful people. Found everything that I needed.clean store and bathroom. Lots of parking. No waiting to go in. Handicap parking. Handicap entrance. Handicap bathroom. Even will help you put in car if you need it. Vary helpful check out.