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Lowe's Home Improvement - Wise, VA

  • 201 Woodland Dr SW, Wise, VA 24293
  • Commercial Roofing
  • Industrial Roofing
  • Financing Available
  • Free Estimates
  • Licensed & Insured
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
About the Business

At Lowe's Home Improvement, located in Wise, Virginia, we pride ourselves on our extensive range of services designed to meet the needs of both residential and commercial clients. Our expertise spans emergency roof repairs, roof inspections, roof coatings, skylight repairs, gutter installations, and roof leak repairs. This versatility allows us to manage complex projects from inception to completion, ensuring that every detail is meticulously addressed. Our organized and reliable team is dedicated to delivering durable, high-quality results that provide long-term value.

We understand the importance of consistency in our work, and we strive to maintain a level of excellence that our clients can depend on. With a focus on thorough project coordination, we ensure that even the most intricate jobs are executed seamlessly, reinforcing our commitment to client satisfaction in Wise and the surrounding regions.

What people say about “Lowe's Home Improvement”?

{
"summary": "Customer feedback reflects a mixed sentiment regarding the service at Lowe's, with notable frustrations alongside positive experiences. Several customers expressed disappointment over poor communication and delays in product delivery, citing specific incidents of missing items and inadequate customer service. However, many reviews praise individual employees for their helpfulness and excellent service, highlighting a disparity between management oversight and employee performance. The inconsistency in customer service experiences raises concerns about the efficiency of the stores, impacting overall customer satisfaction. While some appreciate the variety and stock of products, the negative experiences with service and management accountability are significant.",
"liked": [
"The employees at Lowes went above and beyond to help me.",
"Had to get some lumber to build a room. Two fine young men... were the most polite helpful people.",
"The staff at this store are so friendly & they have the support of corporate to be unbelievably generous!",
"I had my service dog with me and he was absolutely amazing with him.",
"Great, knowledgeable staff. Huge selection of products."
],
"disliked": [
"I usually have a pretty good experience... however today was the worst experience having to wait over 20 minutes.",
"Very frustrated with Lowes... I am missing one countertop and the others have no end caps.",
"Well today we opened the stove and the top is cracked and scratched up.",
"When I asked for help to check out with all my lumber I received an attitude

Recommended Reviews
Overall Company Rating
Good 3.9
Out of 19 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
Steven Saunders
Aug 6, 2025

I usually have a pretty good experience at the Lowes in Wise Va however today was the worst experience having to wait over 20 minutes for an associate to show up to help at the paint desk. I think it's more the management not stepping up to ensure the Associates are held accountable to actually do their job.

Daniel Justus
Jun 27, 2025

Only thing I can say is stay away for the lowes in Richlands va, they are the worst. Rude, disrespectful and sorry as hell

Michael falin
May 21, 2025

Had to get some lumber to build a room. Two fine young men that worked in the lumber area were the most polite helpful people that I had ever encountered at Lowe’s usually the sale people run and hide when you need something. The young men names are Jacob and Trevor they went above and beyond job to help me out . They picked out what I needed then loaded onto trailer. Not once complaining about their job. I highly recommend them for doing an outstanding job !! If you go into Lowe’s seek them out ! Lowe’s could use more like these two fine young men !!

Dave Williams
May 20, 2025

It is Lowes..!! Most people been in one..or the other (Home Depot)..I shop both frequently..working for 2 clients..1 prefers Lowes..the other prefers H.D..!! I prefer Lowes..better stocked..easier to find employee help..and their lumber is superior..!! H.D..has them beat for tool rental..

Glenn Wilkerson
May 20, 2025

The employees at Lowes went above and beyond to help me. If this keeps up, I'll be a loyal customer.

David Sykes
Apr 17, 2025

Hard to get help finding things high prices on alot changed my review after a friend bought a craftsman zero turn mower in fall of 2024 used it 2 times in 24 and the second mowing of 2025 the spring that tightens deck belt broke he went to same store he bought mower and they said they quit carrying parts for that mower but have craftsman mowers setting outside was rude told him to go to tractor supply or Rual King my friend and I will from now own drive an hour to Home Depot to get home improvement things we need if local stores don't have it it's a shame how sorry businesses have jacked up prices and the workers are there for a payday not do the job and help customers out would give a negative review if I could

Daniel Nauss
Apr 5, 2025

Great store! The staff are excellent at their jobs. My advice is to avoid their window service and go to Window World of Kingsport, TN, for more efficient, locally-suited windows. I've also noticed the seals on my bay window are already failing after just 5 years. I still highly recommend this store for appliances and other home improvement needs, though.

Adam Middleton
Feb 4, 2025

Thankful for the out of the way help from Gary in commercial sales
The guy in electrical I think “Kenny” lied about looking in back for conduit said they were out
No he was just to SORRY to look
Thank you GARY

Wilma Hearl
Dec 11, 2024

Very frustrated with Lowes of Wise County. I ordered countertops on October 4th was supposed to get them October 31st but was delivered today December11th, I am missing one countertop and the others have no end caps, so I waited over 2 months for them and now am told that I have to send them back to have end caps put on, don't know what happened to the other countertop. Also I ordered porch railing on October 18th, missing 4 brackets and have been trying for a month to get them replaced. I have spent over 4,000 at Lowes in the last 3:months and if this is the service I get I will take my business elsewhere.

Derrek Harris
Nov 10, 2024

Me and my grandmother came in today looking for a a new Christmas tree. We were having trouble locating the box of the one we wanted and couldn't find it however we ran into Scottie who was an absolute help and went above and beyond any associate that we have ever encountered. Thank you scottie for an amazing experience at our wise virginia lowes

Vicki Counts
Oct 30, 2024

My husband and I bought appliances there on Oct 23rd. Well today we opened the stove and the top is cracked and scratched up. So we call Lowe’s and they put me on hold forever. So I called back and the guy I spoke with said can we do a discount. I told him NO. We paid for brand new appliances. Now with that said our electrician worked us in this week on Wednesday but the distribution center said sorry we can’t get another stove to you until Friday it’s only 3 days. Well guess what now my electrician can’t come back out until the middle of December.So I have a dishwasher and stove I can’t use and it’s out everything at a stand still. But also our house hits the market Friday November 8th . Way to go Lowe’s your customer service sucks period . I need more cabinets and some windows I will be taking my business to Home Depot .

Raven 24501
Oct 13, 2024

What man don't like tools? Don't forget to use Lowes Card the new (My Lowes Rewards) for the 5% off.

DawnRolo Chester (DAWNnROLO)
Oct 13, 2024

Went looking for Mums and Pumpkins to add to my Fall decorations in my front yard. I lucked up and found some Mums marked down 50%off! And I'm a sucker for a good deal! Only problem....I wish I had gotten more!! And to top it all off when I went to check out I could not have asked for better customer service. The cashier that checked me out was phenomenal, he went above and beyond his duties to ensure everything rang up correctly and he was by far the friendliest cashier I have ever encountered at Lowe's. I had my service dog with me and he was absolutely amazing with him. I didn't get his name but if all the employees at Lowe's were like this gentleman, they way they are trained to be, (I know bc I used to work there) I would definitely shop there more often!!

Jurine Stagg
Oct 7, 2024

The staff at this store are so friendly & they have the support of corporate to be unbelievably generous! Thank you so much for the hurricane Helen relief items!

Jackie Bartley
Aug 2, 2024

We just purchased yesterday a brand new Husqvarna 525l trimmer it's our first Husqvarna product I've ever owned and hands down this thing will eat like it's going through butter thank you and that's a wonderful deal for a weed eater I was going to buy another Stihl weed eater but they cost way too much thanks again

dora smith
Jul 27, 2024

All self check out. Why would a place like lowes be self check out. I'm buying wood not a candle. Come on now. Just because everyone is doing it does nor mean its a good idea. When I asked for help to check out with all my lumber I received an attitude from the employee who was there to oversee the self check outs.

vicki Green
Apr 9, 2022

The young man that help us was great (didnt get his name)nice, respectful, knowledgeable, & very patient he not only helped us with everything we needed but stayed with us to make sure everything was right & taken care of till everything was loaded

Matthew White
Oct 24, 2021

I've been working on a house that had burnt and Lowes give me some good deals and advice on somethings. Thanks so much

Jody M.
Dec 7, 2018

Had a problem with a freeze proof hose bib at my done house. We were able to come to Lowe's and get everything we needed to make the repair. One trip and done. Great, knowledgeable staff. Huge selection of products. This is definitely our go to spot.

Call us and get a quote right now Show phone number
137 locals recently requested a quote
  • 201 Woodland Dr SW, Wise, VA 24293
  • Commercial Roofing
  • Industrial Roofing
  • Financing Available
  • Free Estimates
  • Licensed & Insured
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
We Answer Frequently Asked Questions
Pricing questions
1. What is the average roof replacement cost for a residential home?
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The average roof replacement cost for a residential home typically ranges from $7,000 to $15,000, depending on factors such as roof size, chosen materials, roof pitch, and labor rates in your area. Premium materials or complex designs may increase the price.

2. How much does it usually cost to replace the roof of a commercial building?
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The cost to replace the roof of a commercial building typically ranges from $5 to $12 per square foot, depending on several factors such as roof size, material, labor rates, building type, and local code requirements.

3. What factors affect the overall roof repair cost?
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Several factors influence roof repair cost, including the extent of the damage, roof accessibility, material type, labor costs, and whether it’s a general repair or an emergency fix. Minor repairs can start around $150–$400, while major repairs may exceed $1,500.

4. What is the typical roof leak repair cost, and how is it calculated?
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Roof leak repair cost generally ranges from $300 to $800, depending on the size and location of the leak, the materials required, and labor intensity. Complex leaks involving structural repairs or interior damage will cost more.

5. What is the average flat roof repair cost for commercial buildings?
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Flat roof repair cost for commercial properties usually ranges from $500 to $3,000, depending on the roofing material (TPO, EPDM, PVC), the extent of the damage, and roof accessibility.

6. How much is the mobile home roof replacement cost compared to traditional homes?
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Mobile home roof replacement cost typically ranges from $3,000 to $8,000, making it generally more affordable than traditional home roof replacements, due to smaller size and simpler structure.

Service questions
1. Should I stay home during roof replacement?
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It's not necessary to stay home during roof replacement. Roofing work is noisy and can cause vibrations inside the house, which might be uncomfortable. Most homeowners choose to leave during major parts of the project, but our team ensures safety and keeps you updated, whether you're home or not.

2. How long does roof replacement take?
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The timeline for a roof replacement typically ranges from one to three days, depending on the size and complexity of the roof, weather conditions, and material type. Larger or more intricate roofs may take a bit longer, but we always aim for efficient, timely completion.

3. How to hire a roofing contractor?
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To hire a roofing contractor, start by researching local companies with good reviews and proper licensing. Request quotes from multiple contractors, verify their insurance and certifications, and ask for references. Always ensure you get a written contract that outlines the scope of work, timeline, and payment terms.

4. How to check if a roofing company is legit?
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Check if a roofing company is legit by verifying their business license, insurance, and local certifications. Look for memberships in professional associations, read customer reviews, and ask for recent project references. A legitimate company will be transparent and provide all documentation upon request.

5. How to choose a roofing company?
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When choosing a roofing company, consider their experience, customer reviews, warranty offerings, and quality of materials. Make sure they provide clear communication, detailed estimates, and a solid portfolio of completed projects. Local expertise is also a major advantage for understanding regional roofing needs.

6. How do you know if your roofing contractor is ripping you off?
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Warning signs that your roofing contractor might be ripping you off include vague contracts, pressure to pay large upfront deposits, lack of proper documentation, and unexplained price increases. Always ask for itemized estimates and written guarantees, and avoid contractors who avoid answering your questions directly.

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