Logo of Sutherlands

Sutherlands - Carlsbad, NM

  • 2101 S Canal St, Carlsbad, NM 88220
  • Industrial Roofing
  • Free Estimates
  • Slate Roof
  • Green Roof
  • TPO Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

At Sutherlands, located in Carlsbad, New Mexico, we pride ourselves on our versatility and technical expertise in a wide range of services. Our offerings include roof installation, maintenance, and inspection, as well as gutter cleaning, soffit installation, and green roof repair. Whether you are managing a residential project or a larger commercial endeavor, we are equipped to handle complex tasks from start to finish. Our commitment to organization and attention to detail ensures that every project is executed with precision and care. We understand the importance of delivering durable and high-quality results that provide long-term value. Our well-coordinated team is dedicated to meeting the diverse needs of our clients in Carlsbad and the surrounding areas, ensuring that each job is completed thoroughly and efficiently.

What people say about “Sutherlands”?

Customer feedback is largely positive, highlighting the store's friendly and helpful staff, wide selection of products, and competitive pricing. Many reviews commend the store's improved cleanliness and layout, making shopping a pleasant experience. However, there are significant concerns regarding customer service, particularly in handling product issues and the store's management response. Delivery service has been noted as efficient and timely, contributing to a generally favorable shopping experience.

What Users Like The Most

  • Employees are very helpful and there is a very good selection of hardware and products for professionals.
  • I had a very reasonable price, and everything was delivered and in my apartment by 11:45.
  • So easy to find what I needed employees are super helpful an always close by for help if needed.
  • The people are friendly and very knowledgeable about their products and eager to help.
  • So much better than dealing with Lowe's! Less of a crowd, nice staff and we have found everything we needed.

What Users Like The Least

  • Customer service needs some work. Manager should go to some training.
  • I understand stuff happens but for the last year the part has been on back order.
  • Manager chased him to parking lot and treated him like a thief and was searching his vehicle.
  • They will only give me $80 off a new one.
  • Kinda makes you wonder why he was so concerned about what my husband had already purchased.

Recommended Reviews

Overall Company Rating
Good 4.1
Out of 13 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
BonsaiMania
Dec 14, 2022

This store has improved over the past few years. It's cleaner, and employees are more helpful, knowledgeable and friendly. They have added some different types of merchandise, and the layout is simpler, making it easier to find what you're looking for.

Joanna Peruskie
Sep 25, 2022

Always well stocked and the staff is friendly and helpful. Prices are competitive and very reasonable and their variety is surprising.

Ethan Nickel
Apr 19, 2022

Purchased a grill from them and less then 4 months into having it the control panel went out and I understand stuff happens but for the last year the part has been on back order (but yet them and lowes still have them in stock so how can they not be making the control panels) so now I have a $700 paperweight and they will only give me $80 off a new one.

A S
Mar 15, 2022

Employees are very helpful and there is a very good selection of hardware and products for professionals. Like this place better than big box home improvement stores

Jon Champion
Feb 20, 2022

I walked in on Friday at 10:45 needing a bed for my new apartment. I was prepared to have to spend a small fortune at some furniture stores or to have to wait ages for delivery. After speaking with the people at this store for about 15 minutes, we had selected everything that I needed. I had a very reasonable price, and everything was delivered and in my apartment by 11:45. Less than one hour from entering the store to having everything delivered, at a great price, and dealing with friendly, kind staff was a wonderful experience. My hat's off to the team at Sutherlands in Carlsbad!

Kerri Crawford
Nov 11, 2021

Customer service needs some work Manger should go to some training. On customer service. My 60 yr old husband was there to get 4 bags of concrete & 2 peices of wood with nothing to beable to carry products out to truck cause either was in parking lot or was randomly being used had to do so by hand. Manger chased him to parking lot and treated him like a theft and was searching his vehicle to see what was in vehicle instead of offering to help with products. Kinda makes u wonder while he was so concerned of what my husband had already purchased paid and carried out how many people got away with thieving.

Angela Miranda
Jul 21, 2021

So easy to find what I needed employees are super helpful an always close by for help if needed. In an out real quick.

Bethann Davis
Jun 5, 2021

Neat things in this store to browse. Very friendly employees. They asked if we needed help, but they didn't nag or follow you around.

Renee DeHahn
Jan 7, 2021

The people are friendly and very knowledgjeable about their products and eager to help. I went in to get paint matched that I made using house paint and car paint and they had no problem matching and walmart wouldn't even

Adrian Gonzales
Sep 6, 2020

Got asked three times if I needed help as I was walking around. The center isle for $1 and $2 sales is always cool to check out. Surprisingly the 2x4 studs were way better quality and straighter than other local hardware stores.

Michal Valencia
May 27, 2020

So much better than dealing with Lowe's! Less of a crowd, nice staff and we have found everything we needed. Will definitely go back.

Dianna Gutierrez
May 23, 2020

This is a good store the people I have met are kind and always have a smile on their face!!

Olivia Etsitty
Mar 28, 2019

They were very helpful with everything and even show u how to do everything I was very happy with they way they treat their customers and I dont mine going back to shop there again.

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  • 2101 S Canal St, Carlsbad, NM 88220
  • Industrial Roofing
  • Free Estimates
  • Slate Roof
  • Green Roof
  • TPO Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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