Sutherlands - El Dorado, KS

I thought they had a call in service where you call in the order and they pull it for you and you can come by pay and pick it up but the manager tells me they don't do that. Says if you don't talk to the right people it won't get done, which I found out. They couldn't get 6 boards ready for my wife to pick up in 3 and a half hours. In doing so, they lost about 3k a month from me and I will NOT send people there. Guess Menards gets my money.

Polite staff or they keep to themselves. Items are pretty easily found but if help is needed, they're more then willing

Called ahead to see if they had what I needed..which they did. Only drawback was the time it took to get assistance.

I found exactly what I was after and was offered help by staff soon after entering. Didn’t need help but it’s nice to see attentive yet not pushy staff.

It's great that they maintain the indoor archery range. Great place to practice before going out to hunt. Thank you.

Good selection of tools and their sales are pretty good too. I usually always look at the sale tags when I shop in store and they are comparable to other Wichita stores. I hate that they close at 8pm tho! If you have questions or need help, I most always have to go to the desk or find someone and ask for help and often times they then have to ask someone else for an answer which can be time consuming and frustrating.

Great group of employees in the furniture department. All were very helpful and friendly! Extremely happy with the price, quality and look of my couch and recliner!

Bought a brand new push mower there on sell for 184 bucks today I'm getting fuel for it now fixing to fire it up here in a few minutes

The store is great itself. The employees should know more than they do. They will ask if they can help then don't know what you are looking for.

Customer for years. Usually always have what I need at a reasonable price. The staff are always courteous and helpful. Thank you for being in El Dorado!

Always kind service. Wish employees were wearing masks though. Says a lot about a company that doesn't require it's employees to protect their customers.

The employees were nice, but the manager (Kelly) was rude and condescending. We checked the website and my grandfather called the store to double check they had it in stock. The manager claimed they did not have the product we needed because the employees sometimes load the wrong color, so the website is often inaccurate and unreflective of the actual in stock product. He was not helpful or friendly and did not offer to help us order the product we needed. I recommend the store and the general employees, but if you have to speak to the manager for any reason: good luck.

They are always out or don't carry things that im looking for. Simple things like brackets for framing. I dont understand. Then the prices are alway 2 to 3 times more than another place. It doesn't make sense. The customer service is good. Everyone is always nice. They might not knowledgeable but they are nice.

Great place to go when u need to fix something, they are nice and explain everything you need or how to fix things .and they have food to.

Nice lumber yard and store plus a great sporting hunting store. Very excellent for a bow hunter. Great service on bows and cross bows.