Safelite AutoGlass - Churchville, MD

Came to my Job,Was CALLED when Tech was 7 minutes away,Did amazing Job Tech was very polite and helpful, Definitely would refer to anyone..Thank you

Friendly, courteous and to the point. They did not upsell anything. Finished the job well within the time they stated. Thank you.

Great experience with Safelite today. They gave me a 4 hr window for repairs and unfortunate for me was at the end of the 4 hrs. But when they arrived they were awesome. Finished my windshield in less than and hour. They handled the claim with my insurance company and all I had to do was pay them was my $50 deductible. Thank you Safelight.

The Safelite technician was incredibly professional and courteous throughout the entire visit, clearly communicating the plan and timeline for the installation. He exceeded my expectations by completing the job promptly and delivering exactly the high-quality service I was hoping for. Additionally, my conversation with the associate at the local shop was outstanding—he was patient, knowledgeable, and took the time to thoroughly explain everything, which made me feel confident and well-informed.

unfortunately, my experience with this company was really disappointing. I made an appointment to have my side window put in it was broke from a storm. They had me drop my vehicle off. I give them the keys then I get a text message later that day saying that it had to be rescheduled for later in the week. Well I had no window apparently they ordered the wrong one and they couldn't fit me in anytime sooner then when I called and complained about it, they were able to send out a mobile unit to come out a day sooner but by the time that happened the window totally collapsed and went all through the truck and made a mess and glass got stuck in the door when they came out to replace the window they were able to get the window put in but then it wouldn't work because whoever installed the window broke the motor that would make the glass go up and down so I had to take it to the dealer and they charge me $900 to replace it and said that it was not covered under warranty since the glass people broke it so that was my experience

Safelite had the window needed in stock and that's a plus in their column. They refuse to take a telephone call at the office so the user interface with the repair staff is minimal at best. They want to exchange all information via website, which walks the user through a tunnel that they have designed. They also hold back the cost of calibrating a windshield until the end of the transaction. This cost doubles the cost of the entire job. They know well in advance the VIN number of the car and are able to provide this information in the original quote. They choose to hold it back. The calibration takes about an hour, involves no parts, and yet they charge $750. That is just not an acceptable price for the work done. The windshield installed in my car was also filthy. It had to be thoroughly cleaned before the car could be driven.

I was notified when the service representative would arrive. He arrived on time, was very professional, friendly and got right to work. I’m very pleased and would use this company again. I highly recommend them

⭐ 1 Star
Terrible experience with Safelite. I requested a quote online for a windshield replacement — it showed $391, then I saw an $80 off promo which would’ve brought it down to $316. But the discount wouldn’t apply online, so I had to call in just to use it. Ended up getting talked into the "premium bundle" for $499 no biggie.

Before the appointment spam emails and texts confirm your appointment, Day of the appointment (July 3rd), I got multiple calls and texts early in the morning from the technician (Derrick) to confirm our 12–5pm window — ridiculous to block off a 5-hour stretch the day before a holiday. Despite all the spammy emails, texts, and confirmations, no one showed up all day. I called at 4:15pm to cancel — I'm not waiting until 8pm for a tech to possibly show.

The whole point of choosing Safelite was the convenience of at-home service. Instead, it was a waste of my time, ENERGY, and patience. Never again. RECOMMEND you choose anywhere but here.

Tristan and Christian showed up smiling on a super hot day, replaced the windshield quickly and it was no more than 3 minutes online scheduling effort on my part. Great work. Thank you.

Appt was easy to make and tech notified me when he would arrive and tech was very professional and polite. Came right to my house made it easy for me

RIP-OFF ALERT! A repair failed. Called and was assured that no charge to repair it. She mentioned realigning the windshield for the camera, etc, but that insurance would pay it.
Brought it in and a guy there with a qhite patch if hair quoted me $940. I asked if they guaranteed their work and he 'explained' that the windshield was going to fail when it was repaired. Therefore, the amount paid for the repair would be subtracted from the cost of a new windshield. Pretzel logic. Don't waste your time with them.

First appointment I was informed that the windshield was not functioning correctly and I had to reschedule. Second appointment they did not start working on my car until the end of the day. I was told 5:30 it would be done and I sat for almost an hour waiting on my vehicle. The shop did not test all of the functions to ensure they were working. I left the shop and my automatic windshield wipers were not working properly. I now have a third appointment and it has to be replaced. This shop is 30 minutes away and this is going to be my third time driving there and dropping my car off.

Great customer service and great professional work. I had a large crack in my windshield. Making an appointment was easy and the technician answered all my questions. I had to bring my vehicle to the shop because it having sensors and such in my windshield and it must be replaced at their shop location. Only took a couple hours. I highly recommend them for an windshield replacement.

Horrible customer service. They scheduled it and I had my mother come over and wait all day. They canceled it with no explanation and said will be out in 5 days to put it in. They never asked if I was available. I canceled it all together and used someone else. I called the Belair, MD location and asked for the manager to make a complaint. They hung up on me 3 times. Avoid at all cost, they just don't care.

They did a wonderful job replacing my cracked windshield! It was very easy to schedule. The person that replaced the windshield was very nice

They did such a great job on my 96 chevy. I'm so happy for how it turned out. Thanks guys!!

I had a rear windows replaced and the service I received was way more than I expected. From the time I walked in the door till I left each person I encountered was friendly and courteous. My technician went above and beyond to help me get fixed and he had me in and out very quickly. If you need a window replacement I would suggest safelite a hundred time over . Thank you to all at churchville safelite you made a bad situation good from start to finish. Shawn was my technician and he was great with keeping me posted on the repair and took the time to answer my questions without a doubt professional, friendly, and courteous ,treated my Hercules (Hyundai kona) as if it were his thanks a bunch Shawn. Your the best.
Thanks Again
Happy Customer
Mary Jones

Rude. Had me wait over one hour just to tell me they couldn’t help me, and that I needed to reschedule with my insurance for a replacement. They could have prevented this from happening by going out to check prior to taking my car keys. The worker just blew me off and said “yup can’t help you today”. Would never go back here or recommend anybody else to!

I've been here for chip repairs several times now. Given the disclaimer that the chip may still be visible or cracks may form during repair, it usually looks nearly invisible. They're usually quick and I don't have to wait long. There is coffee and water available while you wait.

In my most recent repair, I was told it would take 30 to 45 minutes when I showed up to my appointment. After an hour and a half I asked for an updated estimate on time as I was getting hungry. It was completed 20 minutes after. Unfortunately, they didn't ask which chip was being repaired and ended up repairing a previous repair. Fortunately, they took it right in and repaired the chip I came in for.

All in all, good customer service.

As soon as I walked in the door, I was met with 2 nice guys (not sure of their names) who had all my service paperwork ready to go, they immediately took my car in to the shop. I told them I was going to wait for it, (online estimated it would take 3 hours) they estimated it would take 2 hours, and ended up only taking an hour including recalibration of my windshield camera safety sensors! I went and sat outside on the bench for a few, but it was raining and chilly so I went inside to the little waiting room which is a little tight. That day there were only a few people, so it wasn’t bad! Definitely exceeded my expectations and will go back if the need ever arises! (The only thing I noticed is a QR code and some words in black in my passenger corner windshield and for some reason drives me so crazy lol)

Our tech was Tyler, he was fantastic in everything he did. Please take the time to recognize him for his outstanding performance.

What an easy and exceptional experience! Done in 1 hour which was far faster than the estimated 2-2.5 hours! What a welcome surprise!

Tristan was my tech for my replacement. He communicated very well throughout the day. We experienced intermittent downpours throughout the day and he was constantly updating through the day. When he got here, he was very knowledgeable and approachable. He was upfront and honest and said it may take longer than normal so he didn’t get the car soaked with the weather. But he got right to work and dried up any rain that managed to get into the car. He was awesome! Give that man a raise! And if you have any repairs that need done, ask for Tristan. He’s great!

In the last year we have had 2 windows replaced on our vehicles. Safelite is so convenient!! They come where you are instead of going to a repair shop. The technicians that we have had have been knowledgeable, polite, and extremely efficient. Having to replace a car window isn't normally a good thing but knowing that we can trust Safelite takes the worry out of the process. Our recent tech, Tristen, did an awesome job!!!

Tyler exemplified professionalism and provided exceptional care for my car. I was grateful for the swift scheduling of the appointment and the convenience of having the service at my home.

A very simple process with little to no effort on my end as a customer. Safelite handled everything from beginning to end with no problems excellent customer service and the technician was super professional and did an amazing job! Thank you Safelite! My new Jeep windshield looks amazing nice work!

I was a nervous wreck heading into this appointment to get my windshield replaced. My vehicle is only a year old, and I hated that I was even in this position. I explained my anxiety to the technician, and he reassured me that he would take care of everything and it would be fine. When I scheduled the appointment, I was told it would take close to 3 hours. I was very happy when it was all done in about 90 minutes. My cameras and sensors were all recalibrated again, and I definitely could breathe a sigh of relief afterwards. I would absolutely recommend this business for windshield replacement.

Tristan was an absolute professional! He made the windshield replacement process smooth and stress-free. His expertise and friendly demeanor turned what could have been a hassle into a wonderful experience. Highly recommend Tristan and Safelite!

Had my windshield replaced within a day. Even remounted my ex-pass! Staff was incredibly kind, accommodating, attentive, and helpful. Receipt and warranty was thorough. Thank you again!

Easy and convenient experience. Everybody I interacted with from making the appointment to going to the facility was very friendly and helpful. Professional service.

Thankyou safelight you guys went out of your way to fit me in the schedule and the work speaks for itself tyler was an amazing tech and was extremely professional when I go to get service this is always how I'd like to be treated I wish I could give 10 stars

I dropped my truck off before work when they opened at 8. Less than 2 hours later it was done! Great work

Quick, professional, comprehensive service. Very well run company. Cost me $0 to replace my damaged windshield in my own driveway!

It was easy to set the appointment online and there were various times to choose from to make scheduling easy and convenient. The service was kind and friendly from the time I walked in the door until I left!

Had a huge baseball size rock crash on my windshield. Called Safelite & they immediately set up an appointment to have the windshield replaced. Was in & out less than the time projected time. Waiting area was well stocked with beverages & condiments as well as a tv for entertainment. Staff was attentive. Technician was very thorough, professional, & communicated with me throughout the entire process. Will definitely recommend safelite at this location & use again.

User friendly internet site, excellent communication, technician was professional and took the time to explain what he was doing as well as noting other information such as warranty, how the installation process works, things he was doing to protect the vehical while working etc. Peace of mind through the whole process was exceptional.

Easy to schedule an appointment and great communication from staff. Brandon provided excellent customer service! Cost was fair and my windshield was repaired in less than an hour.

My husband’s Jeep Wrangler’s windshield was cracked by a rock in November and we took it to Safelite to have it replaced. They knowingly gave the Jeep back to us with a scratched windshield to see if we’d notice. When my husband called they admitted they saw the problem but didn’t tell him when he picked up the car. They replaced it again.

Skip to mid January a rock flew into my Nissan Rogue’s windshield and cracked it. Took it back to Safelite. This time when I got it back they had broken my rearview mirror. When I drove it home the mirror was vibrating. Took my car back and they admitted they broke it so they ordered a replacement because I have their “lifetime warranty.” We were told the part would come within 3-4 business days but they canceled my appointment last Thursday because the part had not arrived.

Through all of this the manager, Brian, has not once bothered to apologize or to even contact us with status updates. I stopped in this morning and was told by Brian that there is nothing he can do. He ordered the part. Can’t tell me where the part is, didn’t offer to contact Safelite to try to resolve the issue, won’t reorder the part even though the last one is almost a week overdue, and will not take any responsibility for the multiple incidents we’ve had with them.
He repeatedly told me “he didn’t break it his tech broke it” and that I have to call corporate myself to try and figure it out.

If you have to use Safelite I’d recommend being very vigilant about the work the Churchville Safelite does and I would definitely recommend going to another location.

Safelite was quick and efficient. They cleaned up the glass from the break in and were timely. Works well with Progressive Auto Insurance.

I had work done through Safelite. I broke the back window on my van. Karl came out to my house and did a great job putting new class in and cleaning up the mess that it made inside my van. He was hard-working in the cold weather. He was efficient. He was friendly. When he left, everything was neat and tidy in my garage and he did a great job. Thank you so much, Safelite!!!

The first appointment I made was to have a technician come to my place of business to repair a star crack in the windshield of my vehicle. I was sent a confirming email which indicated the technician would arrive between sometime between 8:30AM and 12:30PM and that he would text me 30 minutes prior to his arrival. At 12:30 I called Safelite to inquire when the tech was going to arrive. The individual at Safelite called the tech to inquire why he was late. The tech told us his schedule was set up so that I was his last appointment of the day and he would arrive around 4:30. Obviously Safelite knew the tech was not going to arrive in the promised time frame and did nothing to inform me of this. I wasted an entire morning waiting for service that Safelite knew was not going to be provided within the appointed time. I'll not be using them in the future.

Had seen the commercials for these guys for years. Service was very easy to use I said everything up online. They give you a video that tells you everything you need to do ahead of time. Their technician will call you before arrival and give you an estimate on how long will be there. You get text updates I mean it really isn't any simpler and the Technician that came, Charles, was very friendly. Did everything super quick and exactly how he said he would. He even put my EZ Pass on the new windshield. Definitely recommend this service and these folks to anyone

Highly recommend for windshield replacement. Great staff. Great customer service. Explained protocol to follow after new windshield installed. Was in and out in a hour