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Lowe's Home Improvement - Fayetteville, WV

  • 46 Fayette Town Ctr Rd, Fayetteville, WV 25840
  • Commercial Roofing
  • Residential Roofing
  • Free Estimates
  • Metal Roof
  • Slate Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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What people say about “Lowe's Home Improvement”?

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Recommended Reviews

Overall Company Rating
Good 3.5
Out of 20 reviews
5 stars
4 stars
3 stars
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1 stars
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Brian Wall
Jul 13, 2025

Sorry excuse of a store and employees. I went in to purchase a new washer, found a better deal online, canceled my order stood in store and ordered it online, had to talk with the manager about why I still was getting charged for the install packages when it said it came with the purchase of over $2500. She then told argued with me for over 20min about the subtotal and if I ordered it online or if I did it in store even though I had told her 6 plus times I had done it online after I canceled the order. She kept talking down to me like I’m stupid, which has happened a few times in the store times, which I can only assume is because I don’t look like I have money because I do not dress to impress, so they think I’m poor or something. But I am in fact a 100% disabled veteran and I have a decent income. But regardless, instead of just telling me that the product itself has to be over $2500 in order to get the free installation and items needed for my new dryer, she wanted to try and talk to me like I was stupid. I have witnesses to everything I have said here and from the last time I was treated like a bum or a lower class person. This Lowe’s will never see another penny from me or my family. Lowe’s itself will be lucky if I ever spend another penny in there again. I have spent thousands of dollars on Lowe’s over the last 3-4 months and I’m done with them. The Fayetteville store location should be shut down. Period.

Forestpixie
Jun 28, 2025

The Lowes in Fayetteville opened the same year I bought my house...THANK GOODNESS!
Everyone has always been extremely helpful!
A big thank you to the contractor folks. Y'all are just a pleasure to work with
everytime I come in to place an order. You are helpful and patient.

Richard Smith
Feb 8, 2025

Always good..friendly staff, Hollie at the register today was awesome. We had a big return with 3 receipts, she found all of it!!!!!! Great job

Duane Lucas
Nov 3, 2024

I went to Lowe's Tuesday and placed my order for lumber and insulation to be delivered to my job site and they set it up for Wednesday 10-30-24 the next day and that's exactly what I need because I have log siding coming from Virginia that is supposed to be delivered on 11-6-24 and I waited all day for Lowe's because they gave me a time between 8 am to 8 pm and at the last minute Lowe's called and said they couldn't deliver it that day and said they can deliver it on 11-4-24 it just frustrating because the job would've been completed before Thanksgiving but not now thanks a lot Lowe's

Greg P
Nov 1, 2024

Excellent customer service! Walked in and out with purchasing three appliances in approximately 20 minutes! Randal was on top on his game! Well worth the drive from Beckley!!

BrysNightWorld
Oct 23, 2024

Good luck getting waited on in the lumber aisle.

They'll typically be 3-4 people standing there. Usually an old man, two younger boys, two older ladies. Not doing anything, just standing.

The boys stand there and stare at one of the older woman's chest. But refuse to ring anyone up if there's a couple people in line.

But if one of their friends come up, sure they'll ring them up then.

This store has always been managed rough. Leagues behind Summersville or Beckley.

Patrick Manley
Oct 20, 2024

Love this lowes. There were employees everywhere this visit! It was a seamless experience because of it.
Thanks Fayetteville Lowe's Employee's!
Appreciative,
Me

Tonya Parker
Sep 29, 2024

We drove 1.5hrs to buy a generator today because of being in one of the power outage areas. Everything was great at first generator was there and 2 guys were available to load it. Problem started when they loaded it into our truck my husband ask if it could be laid day and they said it wouldn’t be an issue. When we got home we discovered that it wasn’t supposed to be put on its side and the oil had leaked everywhere along with ruining the air filter. I called and spoke with a manager who told me they had us on camera leaving with the generator setup. This wasn’t possible because of my husband’s truck bed cover. The way his cover sits on the bed made it impossible for it to close with the generator up right. The manager continued to accuse me of lying. I hadn’t call for compensation just to let them know had happened so they could inform the 2 gentlemen that they absolutely had to be set upright due to being pre filled with oil.

Darlene Martin
Jun 24, 2024

Went in on Sunday June 23rd and was greeted so kind by Amanda at returns. And the other workers that day were soo kind and made my shopping experience such a pleasure.

Virginia Lanham
Mar 7, 2024

They have a great variety of flowers. A little pricey but they are worth it. Their rose bushes are beautiful. They have a wide variety of paint to choose from. Great place to go for updates on your home. The staff is friendly and helpful. Great place to go and browse through to get ideas on redecorating your home or garden.

Scott Kimball
Sep 29, 2023

Although they definitely have a wide variety of goods, it's almost impossible to get anyone that works there to assist you with any kind of knowledge and keys to help

Sean & Kristin Parsons
Sep 11, 2023

My visit to Lowe’s was as you would expect from Lowe’s home improvement. I walked in found a staff member who promptly took me to the area that I needed to go. The store was clean well stocked and the staff was exceedingly friendly and helpful. We were visiting from out of town and my need was last minute but exceedingly important. They were able to assist with no issues.

Jacqueline Carte
Sep 1, 2023

Anytime we shop here which is quite a bit they always have what we need and if we can't find it which I have to remind my better half just ask even if not the same department they will always help love this store

Songbird Fortney
Aug 16, 2023

Randall, Hollie and the entire crew at this Lowe's are exceptional. Helpful courteous and willing to go the extra mile for customer satisfaction. 6 stars please.

Tharen Price
Aug 10, 2023

The Fayetteville/Oakhill store 2205 is wonderful. The staff is amazingly helpful and the store is neat and orderly. I drive a longer distance to patronise this location simply due to excellent service.

Karma
Jun 19, 2023

Went to purchase some garden soil as I went through lawn and garden the male cashier and female greeter were in conversation as I stood there waiting they didn't even acknowledge I was at the checkout, I ask which one is opened and finally the male cashier says I can't understand you as the female said I'm not running a checkout he is. Furthermore the cashier was very rude and ( forgot to mention he was setting on the counter where you checkout), very disrespectful! Theses people they hire need to be properly trained in customer service, they're not wanting to work but want the paycheck attitudes wasn't for the customer they wouldn't have a job as now I'm seeing why more and more online shopping is being pursued. Very disrespectful employees this store has.

Brooke Payne
Jun 10, 2023

I came into the store the other day and was checking out. I guess she was a head cashier her name was Carrie. I asked her for help multiple times and she just looked at me like I was stupid and started to publicly talk about me and laugh while I was standing right there. She was very rude and not professional. Lowe’s should really take into consideration who they hire. Love the store however, that is not what any customer should have to deal with when they come to shop.

Michelle Bostic
Jun 6, 2023

The Fayetteville Lowes was great!! Employees are so friendly and helpful!!! I was asked 3 times what I was working on and did I need help with anything. Great customer service is alive and well at the Fayetteville Lowes!!!

jason gill
Feb 11, 2022

Don't get me wrong I love Lowe's, but this store has some problems. The day I checked out there were 7 employees
(all male) none of them were wearing masks, standing in a huddle and laughing loudly. These gentlemen were also blocking the exit, obviously it's a milk Club Boys Club. I think it should be dealt with. The one lady was running a register checking out 10 people while the rest of the people watched. The management of Fayetteville West Virginia Lowe's is incompetent

Everett Baker
Aug 25, 2018

Great store love tools
Really sad to hear that they will not stand by there lifetime warranty on anything I tried to take a socket in that had cracked down the side because they now use cheap Asian steal

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  • 46 Fayette Town Ctr Rd, Fayetteville, WV 25840
  • Commercial Roofing
  • Residential Roofing
  • Free Estimates
  • Metal Roof
  • Slate Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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