Lowe's Home Improvement - Pounding Mill, VA
- 4375 Indian Paint Rd, Pounding Mill, VA 24637
- Locally Owned & Operated
- Slate Roof
- Green Roof
- Asphalt Shingle Roof
- Flat Roof
At Lowe's Home Improvement, located in Pounding Mill, Virginia, we pride ourselves on our extensive range of services tailored to meet both residential and commercial needs. Our expertise spans roof repair, emergency roof repair, roof coating, gutter repair, and gutter cleaning. We are adept at managing complex projects from start to finish, ensuring that every detail is meticulously handled. Our organization and consistency in work reflect our commitment to delivering durable, high-quality results.
We understand the importance of reliability, and our well-coordinated team is dedicated to providing long-term value for our clients. Whether you need immediate assistance or are planning a larger project, we are equipped to handle it all with precision and care. Our service area includes Mine Hill Township and the surrounding regions, making us a go-to choice for your home improvement needs.
Customer feedback regarding the store is notably mixed, reflecting significant concerns about customer service and communication. While some patrons appreciate the store's convenience and friendly staff, numerous reviews highlight severe issues with employee assistance and delivery management. Multiple customers expressed frustration over being ignored or receiving inadequate service, particularly during busy times. The lack of accountability and organization in handling orders has also caused considerable dissatisfaction, with complaints about billing errors and unhelpful responses from management.
- It’s an overall great experience.
- Everyone is so helpful here.
- Very nice, well-stocked store.
- Friendly people.
- Employees have been known to go above and beyond to help.
- I was told they would just make a note that I had picked it up but they canceled my entire order.
- The lack of work ethic in those employees is baffling.
- I pushed the button and no one responded to the call for help.
- Employees just stood around while I struggled to load lumber.
- The plumbing section is a complete mess, causing significant delays.
This store can get overwhelming at a very fast pace, but it was a rather chilled and laid back experience this go around.
BUYER BEWARE: I paid $1600 for items to be delivered. They rescheduled my delivery through Voicemail, didn't ask my input. We couldn't wait for a $100 bucket of sealant. I called ahead and sent my business partner up to pick up the sealant. I was told they would just make a note that I had picked it up being that I had already paid for it. Instead of marking that down, they canceled my entire order, recharged me for the sealant and then recharged me for another $1500. The overdrafted my business checking doing this and I incurred NSF fees. The mess they made with the accounting only got worse from there. I had to spend more time on the phone sorting things out with my bank, filling out forms to request my NSF fees back, and request the double charge for the sealant back. In addition to that the delivery was canceled because the Lowe's ordering system was registering it as unpaid since they kept making multiple attempts to draft my account. The employees and Manager were rude and unapologetic for making a mess out of my delivery. Their corporate office did nothing about my complaint through their chat service. What a headache to deal with them for something as simple as a delivery. They are a $118 Billion dollar company but they can't deliver supplies and lumber or sort out their accounting properly for a small business owner. I will NEVER order lumber or delivery from them ever again and you should be careful and think twice before you do too. They did end up bringing our lumber and supplies after hours of wasted time sorting it out but in order to be vengeful (even though it was their mess up) they gave us sub par wood. Every post they gave us was bent and crooked. This is a location where the people clearly just want a paycheck they could care less about building a local community where local businesses are hospitable.
Seems like everyone in lumber has something to do other than help customers and then when I finally get someone to help, they call someone else because they're "too busy" yet I watched the dude walk back behind the register and start texting on his phone. It baffled me the lack of work ethic in those employees. I have also never been charged to cut lumber at any Lowe's or Home Depot I've ever been to and their "cut" prices were more than the wood I purchased. Absolutely insane and for sure will not be back. Better off going to a mom and pop lumber store to support your local communities instead of wasting an hour to drive there just to be ignored by staff and have to wait around for 2 HOURS to get 2 boards cut. I would have just left but they leave their skid steers in front of the most used lumber and expect patrons to work around their equipment. Should have done it cause had I hurt myself it would have been a hell of a pay day.
137 locals recently requested a quote
Company Locations
Branch Offices
- 4375 Indian Paint Rd, Pounding Mill, VA 24637
- Locally Owned & Operated
- Slate Roof
- Green Roof
- Asphalt Shingle Roof
- Flat Roof
The average roof replacement cost for a residential home typically ranges from $7,000 to $15,000, depending on factors such as roof size, chosen materials, roof pitch, and labor rates in your area. Premium materials or complex designs may increase the price.
The cost to replace the roof of a commercial building typically ranges from $5 to $12 per square foot, depending on several factors such as roof size, material, labor rates, building type, and local code requirements.
Several factors influence roof repair cost, including the extent of the damage, roof accessibility, material type, labor costs, and whether it’s a general repair or an emergency fix. Minor repairs can start around $150–$400, while major repairs may exceed $1,500.
Roof leak repair cost generally ranges from $300 to $800, depending on the size and location of the leak, the materials required, and labor intensity. Complex leaks involving structural repairs or interior damage will cost more.
Flat roof repair cost for commercial properties usually ranges from $500 to $3,000, depending on the roofing material (TPO, EPDM, PVC), the extent of the damage, and roof accessibility.
Mobile home roof replacement cost typically ranges from $3,000 to $8,000, making it generally more affordable than traditional home roof replacements, due to smaller size and simpler structure.
It's not necessary to stay home during roof replacement. Roofing work is noisy and can cause vibrations inside the house, which might be uncomfortable. Most homeowners choose to leave during major parts of the project, but our team ensures safety and keeps you updated, whether you're home or not.
The timeline for a roof replacement typically ranges from one to three days, depending on the size and complexity of the roof, weather conditions, and material type. Larger or more intricate roofs may take a bit longer, but we always aim for efficient, timely completion.
To hire a roofing contractor, start by researching local companies with good reviews and proper licensing. Request quotes from multiple contractors, verify their insurance and certifications, and ask for references. Always ensure you get a written contract that outlines the scope of work, timeline, and payment terms.
Check if a roofing company is legit by verifying their business license, insurance, and local certifications. Look for memberships in professional associations, read customer reviews, and ask for recent project references. A legitimate company will be transparent and provide all documentation upon request.
When choosing a roofing company, consider their experience, customer reviews, warranty offerings, and quality of materials. Make sure they provide clear communication, detailed estimates, and a solid portfolio of completed projects. Local expertise is also a major advantage for understanding regional roofing needs.
Warning signs that your roofing contractor might be ripping you off include vague contracts, pressure to pay large upfront deposits, lack of proper documentation, and unexplained price increases. Always ask for itemized estimates and written guarantees, and avoid contractors who avoid answering your questions directly.