Lowe's Home Improvement - Pounding Mill, VA

The store’s small space is filled with numerous displays occupying the middle of the aisles. Despite this, it’s an overall great experience. I always find it convenient to enter the store and find what I need.

Im sorry for bothering you. I stood in the wire cutting area and waited for help. I pushed the button no one responded to the call for help on the intercom. I needed the wire for a job. All the employees in the next row went to lunch and so did I. They watched me pace back and forth. Someone said it's lunch time and they all scattered. From the looks of the other reviews I'm not the only one.
Thanks

Very nice well stocked store I really do not like being forced to use self checkout. It’s nice if it’s an option but not at this store you have to self checkout or go to contractor sales in lumber.

Been going to Lowes as long as i can remember. I give 2 stars because I HATE self-checkout!! I Don't Work for Lowes! Should be a option for customers NOT the ONLY option... If they only realized how much FREE merchandise walks out the door because of it.
I refuse to use it. I walk all the way down to contractor sales or lawn and garden. Makes No sense to inconvenience your customers and try to Force them to use something just so you Think you are saving a penny! When you have Dollars walking out the door due to self-checkout!... Lowes is Not the only place to shop.

I forgot to do a survey while checking out but everyone is so helpful here and Julie in hardware is so sweet!!

So disappointed in the Pounding Mill store we’ve been in and out a few times a week and every time it just seems to get worse the trash outside and inside in the floors are awful and the employees walking around doing nothing. Really needs better management and someone on trash detail.

Good place to shop n great cashiers Sarah F is always so nice n willing to help along with Abby, Beth just to name a few.

I was at Lowe’s of Claypool Hill today and bought over $2000 dollars of building materials, I had to get all my lumber myself with Lowe’s employees watching and never offering there help, I was recovering from a shoulder replacement and sure they could tell I was struggling to load the lumber, it actually looked like they were avoiding me. I asked one if they could help me that I needed 3 rolls of mesh wire for concrete and 80 1/2’ 20 foot rebar and he replied he would be getting off in 10 minutes and couldn’t help and he called someone else and they responded that they had just gotten there. I went ahead and checked out and paid for what I needed and asked the cashier at the lumber desk if they could get someone to get those items for me and they contacted someone. I proceeded to load my truck with all the lumber I had gotten with no help and still had to wait an hour and a half to two hours before they brought me my order. There claims of great customer service is false and the help they have is riding the clock on them!!! I don’t know if I’ll ever go back!!! Telling others my story and they said they were done the same way. What happened to the days when you could get help? They raised the minimum wage and people are working less!!! If anyone else has these same issues please make them aware that they need to improve there help. They want you to pay the high prices and get everything yourself! Bad business!!!!

Don't trust the manager here... Purchased an oven here and within a year it didn't operate properly. Discussed with the manager here and he claimed the warranty starts when the order was placed.

Correctamundo. It is when the appliance is installed, not when purchased. Apparently, they don't like helping little, old ladies here having appliance issues with products sold from this store.

Go to Walmart, Home Depot, Amazon, don't trust these idiots!!

Otr drivers, you might be able to check in at 630 if you say please and thank you. 18 pallets in and out. You gotta wait till the yellow gates are open, come right around the building and set up for a blind side although. You’ll be able to site side

This location is just ok. It always seem hard to get assistance from employees that are usually standing around in small groups cutting up. I purchased 3 6x6x12 posts. I asked for help loading them on the cart and was told that someone would meet me at the lumber. After several minutes, my wife and I loaded them ourselves. They have lots of young employees having a good time, but don't care to assist the customers. Maybe Lowe's needs to take a look at the management of this store.

Worst experience to date in the store. Plumbing section is a complete mess. Spent an hour digging through fittings to find what I needed. Spent another 30 minutes pushing the button in electrical 3 times to get someone to unlock the wire in the cage I needed. Not to mention a phone call to the electrical department nobody picked up. Kids running everywhere as apparently making kids happy during Halloween is more important than helping a customer get his water back. Had to go to another store because when checking out realized someone had put the wrong size fitting in the box I got it out of. The only redeeming point of the whole trip was that I helped a gentleman find the breaker he needed when he asked for help when he realized neither of us were getting helped anytime soon. If my water wasn't out I would have left all of what I bought and just ordered it from Amazon and Home Depot. The sad thing is Lowe's was great 20 years ago and now I can't find plumbing fittings but I can buy clothing there.

They are great. A little expensive but isn't everything nowadays. Nice clean store. I was helped to get what I needed as well. Friendly people.

Inadequate assistance with finding a list of 5 items, misdirection to product's locations causing time wasting and retracing steps. *Very helpful lady employee at the Lumber checkout/pickup area, efficient, knowledgeable, and timely help.

Nichole is the hardware department is the best she help me find everything I was needing she went above and beyond

Looking for some plumbing stuff. We didn't have to ask anyone where stuff was but I've been to this Lowe's and if we had asked someone, they'd have known right where whatever was. Very helpful employees!

I go to Lowe’s for everything regarding the home. But the Lowe’s in Claypool Hill is smaller than the one in Bluefield. I recently needed trim wood and the local Lowe’s did not have it but the Bluefield Store did. Now in all fairness I could have ordered it and Claypool would have gotten it but in this particular case I had to see the trim. I will say in both stores the staff is great and everyone is waring a mask and practicing social distancing

Found everything we needed for the job on our own in appr. 30 minutes. Probably less than 5 minutes after checking out, someone loaded the pallet of concrete bags onto our truck.

Made a trip over for flooring. Didn't have the one I wanted in stock so I went with a different one. All will be fine.

Wonderful selection in lighting Great employees. I suggest a "Lost and found lounge" so husband's can locate their wives whenever the wives loose their husbands.