LeafFilter Gutter Protection - Milford, DE

The material being used and the installation were explained well. The installation was done in a neat and timely manor

From beginning to end, our installation was handled quickly and professionally. The installer even came back a different day because he couldn’t clean out the gutters completely before installing the gutter guards due to weather conditions.

The salesman was polite and never pushy full of facts . The installation was onetime and quick and clean I haven't looked inside tge gutters yet but so fat so good thanks you

The representative was straightforward and easy to talk with. The one-man team came and did a great installation job, all on his own.

Leaf was scheduled for July 5th from 8-12. A rep from the company came out today which was fine. He asked if he could blow the pine needles out of the valleys and my husband told him yes, He left 3 piles of pine needles in our yard. The last reps that came out did a fantastic job of cleaning out those valleys and taking the debris away. I didn't know the homeowner has to clean up afterwards?

The worst people to do business with. They are extremely expensive and have zero customer service. We had a scheduled day to install and we’re never contacted about a delay. The crew showed up 4 hours late. We had called 3 times with no response to see where the crew was. We then found an issue with the installation of course the same zero response and we found out they scheduled a day for the repair without letting us know. The day was our anniversary, so maybe scheduling with us may have helped. Absolutely one horrendous experience! I would not recommend this company to anyone.

Buckle up... they FORGED MY SIGNATURE.

I booked with leaf filter to have someone come out and give me a quote since leaf filter had great reviews. STEVE BRISCOE came out and the original price quoted was north of 20k. He pretended to give me discount after discount to get the price to 12,000. I applied for financing to see what terms I would be looking at and said I would discuss it with my husband before making a decision. I never signed any work order with them (see pics below). I texted Steve with our decision not to get gutters later that same evening.

Fast forward to April 4th and I have a contractor knocking on my door saying he was there to do my gutters. To which I said "no you're not". He had the project manager JOHN (JAY) MCDONALD call me and this man proceeded to strongarm me, saying I shouldn't have signed anything and he was looking at the contract right in front of him, but he could do it for 7,000 as an "at cost" job. Thanks, Jay

At this point I'm thinking maybe I'm wrong and I did sign something and just don't remember. So I find the carbon copy, which does NOT have my signature on it. The contractor shows me leaf filter's copy and the signature at the bottom IS NOT MINE.

JAY gets back on the phone with me, aggressively asking if I want them or not. All while STEVE is trying to gaslight me into believing I somehow signed so lightly that it didn't transfer to the carbon copy.

I now have a pending charge for 12,000.

I have gone up the chain with this and I do hope leaf filter, as a company, makes this right. One star is earned by JEEFFREY WHOLERS for following up on this.

Milford, you have some house cleaning to do.

Taylor Bell my sale rep Lewes,Delaware for Leaf Filter spent the time to explain how Leaf Filter worked and answered all my questions.
Bruce, the installer did a nice job installing my filters and cleaned up his work area before he left.

John wasn't pushy. Answered all of our questions. Treated us very nicely. Went through the process thoroughly. Signed up that day. Installers were excellent!! They answered questions in a pleasant and kind manner! Awesome experience!!

The sales process was easy. There was no pressure at all. The product almost sold itself! The only bad thing was that the install cleanup was not as thorough as it should have been.

Prior to getting leaf filter I frequently had a water fall in front of my door when it rained now the problem is resolved. Company was courteous and prompt.

LeafFilter Gutter filtration system is a must have. Each representative I dealt with was extremely professional and courteous. I was highly satisfied with the entire process from start to finish. Thanks again for making the experience a total success.

Soooo….I have had experience with this product. Their advertising is almost 100% accurate! It does keep literally every type of tree debris and any roof “muck” out of the gutters! However, it is a “FILTER” put right in the product name. Very filter on earth either needs to be cleaned or replaced or the water, air, oil, etc will not funnel through it. Those “micro mesh” holes are so small that just a little bit of dust, pollen, general dirt that comes off the roof will simply cake over those “tiny micro” holes not allowing almost ALL the rain water coming off the roof to even enter the gutter, in a VERY short period of time! On top of that, god forbid if you have a lot of messy trees close by, all that wet tree debris just sits right on top of this filter, creating almost more maintenance to clean the filter than just getting your gutters cleaned. I’ll keep going, after the entire top of your gutter is completely covered with above mentioned, snow and ice will back up into your roof edge and cause ice dams and roof edge damage. I wouldn’t let someone pay ME to put this on my home for free! You’ll have less damages and less money spent by just paying a professional to clean your gutters throughout the year or look into a “solid” gutter cover that follows the roof pitch and sheds all the debris off the top. If you want to keep EVERYTHING, including the water out of your gutters, this is the product for you!

Installation of gutter covering. Sales agent on time. Very informative and not in a hurry. Excellent product. Installer was awesome. Explained every detail as he was working. I’ve had heavy rains since install. Excellent results with zero issues. Would highly recommend

From the initial sales presentation with Jay McDonald to the install with Denis Jamison, everything was most professional. Jay explained all the pros and cons of gutter guards and demonstrated what LeafFilter does better than all the competitors. Easy decision choosing LeafFilter. Denis explained the entire install process and did a magnificent job. Many thanks to these highly professional LeafFilter gentlemen.

Leaf filter was very professional showed up on time. Price was great. Gutter look great feel very comfortable I do not have to worry about leaves, bee hives or bird nest any time soon. Great product!

When I go on Angie's list and I put clear as day just getting quotes. I expect the guy coming out to know that he was very professional but at the end very at the end very very pushy we were all for it until it got very pushy and that was a big turn off you can't be so pushy about it...2 hours later

I just reached out to Leaf Filter on a whim. I was thinking this is going to be way too expesive to do. After my military discount and coupon with senior discount I was suprised. Thinking about the emergency room visit,from falling off a ladder this money well spent.
The installer was great he knew what he was doing and very proud to be an emloyee for Leaf Filter.
The warranty alone is worth it.

Sales force very professional, but the mark of a great company is the customer support once the job is done. I have to say this is where LeafFilter separates itself from other businesses, their response and employees going the extra mile to make the experience totally seamless.

10 out 10 for LeafFilters.

Ted Schonbrunner

I had Leaf filters gutter protection install on my gutters..The best investment ever!!! Great company!!! The installer was great he did a wonderful job I couldn’t be happier..with the job and leaf filter works like the salesman told me…

I had the Leaf Filter system installed in January, 2021. The salesman was very good and provided an impressive demonstration. I live in a wooded area with many pine trees and was assured my setting was the perfect candidate for this system. After thoughtful consideration, since this was such a very expensive undertaking, I decided to sign the contract. They were installed the same day. My problems started over Memorial Day when we had heavy rains. The water was rushing over the gutters in the front and back of the house. This was the start of my problems. A technician came out and I was told that the gutters were not pitched correctly and that it would take two technicians to correct the issue and I would receive a call to schedule the appointment. I never received a call. I called and was given a date and timeframe of 0800-1200. No one showed up, so I called and late in the afternoon the same technician showed up ALONE. He recalled that he told me it was a two person job. Then he calls his supervisor, who instructed him how to do it alone. I spoke with the supervisor at this time because I was skeptical. Colby finished the work in less than an hour and told me that the back downspout was also plugged. The supervisor assured me that he would be coming out to inspect the work. That never happened.
Last week during some rain the water was again pouring over the gutters. I had sod laid last year and it is completely ruined under the gutters, because it it just a mud puddle. I again called and today the technician came, not during the assigned time frame. He put the ladder up in the front bed and walked all over the roof with a small hand broom and swept all of the debris off, I had to get my blower out to clean off my windowsills and front porch. The technician then tells me that Leaf Filter is aware that there is an inherent problem with debris gathering along the flashing and they are working on a solution. He then tells me that they will continue to offer this service, free of charge. Seriously, why did I pay $4000 for this system.

We had the Leaf filter system installed on house and garage. So wonder not having to climb that ladder every month. Professional.. courteous.. customer service is Spot On!

The customer service was great the installation was prompt, clean, good quality, fast and very thorough. Inspector came after installation was done. Shared pics with me what was done. Very satisfied! Appreciated the financial options available to us, which enabled us to do this. Climbing ladders is not something we can safely do any more. Great product for our gutters to be free of debris and sturdy installation was done to our own gutters. Very pleased.

The product provides all of the protection the Sales Representative said it would- it is durable, high quality and provides better protection than similar products. The Sales Representative anticipated our questions, provided an on-site demonstration, answered all of our questions in a very professional, friendly and helpful manner. The installation team were professional, polite, efficient and timely. This was all accomplished at a very competitive and reasonable price.

Their instillation crew was friendly and professional. The work was completed on time and they cleaned up afterwards. We have had several storms since then and the system works beautifully with no problems.

We had some of our garage done by LeafFilter about 12years ago. Never had a problem with it. My husband had been cleaning the house gutters and the lower gutters on the garage since the other installation, 12yrs ago. Recently he has hurt his back. We decided to have the rest of the gutters done. LeafFilter did not replace the gutters. This product is well with the money.

I love my new gutter filters, the installers did a great job and the salesman was very professional and knowledgeable.

We were surprised to find their installers had his kids helping to do the job. However, it all was done quite professionally, and just in time before the tropical storms.They also did a good job of picking up after themselves, but afterward, we found five large screws in the yard. I sent a photo of four of them to the salesman, Kahlil. I suggest the crews be equipped with an inexpensive metal detector that will help them in the future.

The salesman Khalil was great, very friendly, easy to talk to and very honest. He was great to do business with, also he was good at follow ups. The contract was written on May 26th with an install date of June 8th. Received a call on June 6th from Drew to tell us they won’t be doing the installation on the 8th and to give the Milford office a call late Monday afternoon if we didn’t receive a new install date earlier in the day. Called the Milford office at 4:15 PM on the 8th and was told the new install date was June 25th because the installers transmission went out on his truck. Really!! Was told the crew was a Maryland crew who’s truck’s transmission went out, and now the Milford crew would do the install on the 25th, when I was told all along the install crew would be from Milford. Finally on the 25th two gentlemen showed up on time and completed the installation. They were very friendly and did a good job installing the LeafFilter. I paid the installer with a check, but was not given a job number or any paperwork or receipt for the job. I was told the Milford office would send me the information to register for the warranty. Well it is now July 22nd and I have not received anything by mail or phone. No information to register the warranty, no job number, no receipt, no nothing!! Called the Milford office and no answer, called the customer service number and no answer, but left a message on the voicemail. Called the office number again and this time straight to voicemail! Left a voicemail on the office number as well.

I can say I am impressed with the LeafFilter product, we have had several hard rains and it handled the rain with no problems. As far as professionalism, there is none, as well as poor or no communication!! The commercial on TV is impressive, but the Milford office is not! Still waiting to receive the information so I can register my very expensive LeafFilter system! I am not impressed with the Milford office of LeafFilter at all, but yet I am supposed to believe they will back their work and product for life when I can’t get them to respond to any of my inquiries!!!! Very sad, but true!!

Looking at the typical photo image of the product you can only see the "screen" or filter from which it gets it's brand name. What stuck me the most was the "structure" below the filter. It appears well designed and exceptionally durable. This is the structure that supports the filter material. Also, my particular situation involves very small seeds every spring, not necessarily leaves in the fall. Therefore my concern was that if I chose the competing brand of gutter guards, these small seeds could follow the "current" and end up in and eventually clog my gutters. In addition, I commend the installing crew regarding scheduling and installation. Everything was very profession and competent.

There was a problem with the start of my install but as soon as the manager, Jay McD, heard of it he rescheduled and compensated us for the inconvenience. The crew was neat, nonstop and kept us informed about everything they did. Product looks good and works very well. Researched and found them to be the best product by far. Recommend it and would do it again! Mike K RN May 2020