Erie Home - Pittsburgh, PA

I had them come out and give me an estimate and they were very thorough and informative while doing so. Once I told them I wanted them to do the work they got it all done in a very timely manner.

Dealing with Erie Home Roofing Solutions was an easy & rewarding experience! Their field rep Shaun Bryan answered every question, & I had a LOT of questions!! He gave me all the options & information I needed to make my decision. Also, the installation manager, Raf Bernal & his crew are also wonderful to work with. They answered my questions, did a fast, efficient & beautiful job & went above & beyond while working with me. I now have a beautiful new worry-free roof. I highly recommend this company & all their representatives. i’m certainly glad I had them do my job!! Many thanks to ALL the reps from Erie Home. I so appreciate you all.

The gentleman who came to do the quote was vert knowledgeable about the products they offer and helpful all through the process. Thank Dan O'Connor for everything.
The guys who installed the roof were good even with the rain that postponed it for an hour or so, even though there was somewhat of a communication difference where he had to use a translator on his phone to understand me.
My supplies were delivered early and placed on my grass. When I mentioned it to the salesperson about it possibly killing the grass, he insured me they would take care of any damage. They came today and spread some grass seed where it was damaged.

From the site appraiser/estimator to the project manager, to the site crew, to the quality check follow up, it was a great experience. Job was done in a day and half and installers did a fantastic job! Roof looks wonderful!

I got tired of having to repair loose asphalt shingles after wind storms, especially since my roof is only eight years old. Thus, after a super cell significantly damaged my roof, I decided to replace the shingles with the dimensional metal shingles from Erie Home. Although, more expensive than a traditional shingle, I feel it will be a good investment since they look great, will help with resale value and comes with a 50 year transferable warranty. Rafael, my Install Manager, was great to work with. He was very attentive to my questions during the process and demonstrated by his actions that he wanted me to be a satisfied customer.

My roof was over 20 years old and damaged in several areas, but getting a new roof is daunting. The whole process with Erie was super easy and fast. I only had to wait one week after deciding on the new roof to actually having the new roof and the installation process only took 1 day. I'm incredibly happy with the result and recommend Erie to anyone looking at updating their roof!

They showed up on time on the date specified. Finished in one day. Responded promptly to all my questions. Did a good job cleaning up. The crew was polite and pleasant.

Thank you the job was done quick and efficiently it looks great me and my wife are very satisfied thank you

We had 2 salesmen cone to our home today. The first young man was informative, kind and professional. His "boss" showed up half an hr in to the meeting. While the young man was talking his "boss" interrupted him numerous times to give his 2 cents and occasionally tell him he forgot something, kinda rude. But after 2 and a half hrs after he gave us his "special price" and when I said I had to 2 more companies to talk to he became belligerent and condescending. I understand standing by your product and I appreciated the information but to have a salseman tell you " you would be stupid not to take this deal and that just take the cheapest guy because they all suck amoung other rude comments is not the best way to make a sale. I asked him to leave bc I didn't appreciate how he was speaking to me. I never said no and I saw the quality of their products but I wont buy from a company that has bullies for salesmen.

I recently had a metal roof installed on my home by Erie Construction. My previous roof was not that old, but the roofing company that installed architectural shingles did such a poor job that I decided to have a metal roof put on to replace the architectural shingles. I am very satisfied with my new roof, which looks a lot better than the previous roof and will last a lifetime. Additionally , the lifetime warranty is transferable to the next owner, who hopefully will be my grandson.

The workers from Erie who installed the roof were very professional, and it only took two days—and they worked in this cold weather we’ve been having. They not only did a great job, but they cleaned up every bit of debris, even on my deck! The salesman who sold me the metal roof, as well as the manager, were very professional.

I highly recommend Erie Construction as well as getting a metal roof that will last forever instead of the traditional shingle roof that is only warranted for year to five years these days.

The sales staff and installers were friendly, knowledgeable, helpful, and professional. They did a great install job and I would use them again for any other jobs I have.

Not happy at all. Took 4 plus days to complete. Entire Guatemalan family was at my house for 4 days. ( 4 males 2 females, 2 to 5 children playing with my grandchildren's toys (riding).
very rude. Would not leave because I did not want to sign paperwork. I was frightened and could not get in touch with anyone from Erie. Left the yard a mess! Did not go over the yard with magnet. Garbage everywhere.

The products they sell seem to be good quality and have a good warranty. Their sales people are a little pushy.

The workers came early on a Saturday morning and stayed until dark. The roof was completed and clean up was amazing. The workers were friendly and no issues.

Salesmen were prepared, and friendly and answered any question I had. They explained everything thoroughly and the process was smooth.

the worst customer relations representatives I have ever met & I've been to many timeshare presentations. No professional culture at the company or people who know how to make a good first impression because they will passive aggressively insult you to make themself sound smarter. Beware of their "advice", I worked in sales for over 20 years

The third-party estimator showed up 20 minutes late for a 6:00 pm appointment. When asked why he was late, he replied, "Does it matter?" He was told yes, it does matter! Your service is not required!. Leave the property! The third-party contractor left without a word. He was then told not to come back.

Called erie set an appointment guy showed up late then gave me the spiel told him exactly what I wanted color and all internet is sketchy could not get his phone to download the house dimensions told him to email me or text me with price that was over a week ago and nothing if this is the way they do business I'll pass I guess my cash was not worth their time

Had my roof installed, third party installer hired by erie caused over $3500 worth of damage. Can not get compensated for the damage because Erie will not pay and want the third party contractor pay me. So neither are paying, I hired Erie to work on my home not their third party company. It's been over 6 months without a resolution, first time I will have file a lawsuit. I've been extremely patient and have had to put the repairs on hold multiple times. Do not use this business, cleanup was a terrible with over 200 nails left around my home and will not pay for damages caused. Stay Away!!

I was highly impressed with the quality of the products used. My roof looks great and is color guaranteed. Very satisfied

Great and quick work. Beautiful roof. When the hauling company (not Erie) pulled the dumpster out of my driveway, Erie contacted on my behalf to report the damage and request repairs - great company.

Just moved into a house that had an awful mystery corrugated paneling that was just asking for a leak disaster. They were able to start soon after and competed the whole process in one day. Couldn’t have asked for anything more.

Communication was great with Erie. Installation was very timely and fast. We are extremely pleased with the contractor and the job that was done. Would recommend them to others. Very satisfied.

Erie Roofing installed a new asphalt roof on my house a couple months ago and it leaked after the first rain. 'Stuff happens'. As Erie instructed, I submitted three estimates to repair the damaged ceilings. But, it took two months and several calls to them to finally get a check. Then, when they showed up to install the gutter guards, as part of their March promotion, the installers told me the guards would not fit on my roof. Since they installed the roof and the gutters are standard Alcoa products, I'm still trying to wrap my head around that.

They were speedy and professional. My roof looks amazing and my daughter in law stays with my son in the in-law suite in the back. A few days after the work was done she said “it rained…..OUTSIDE” and we all had a good laugh about that. The driveway was cleaner than when they arrived and they respected the property well.

Crew arrived and got right to work. The whole crew spoke nothing but Spanish. They were done in a few short hours. What gives them only 4 stars is they forgot the little bit of overhang roof over the garage door, and it was over two weeks before they removed the small bag dumpster from my property. Otherwise they cleaned up the debris nicely from the job.

I cant comment on any work because I never got beyond a set appointment. Seems like they have good reviews overall. However, I set 2 appointments and both were cancelled via text. Im glad to see they are so busy they dont need my business. Im in sales and if I treated my potential customers that way I would be unemployed. OH PLEASE DONT SEND ME YOUR AUTO REPLY ASKING ME TO CALL YOUR 800 number.

The crew that replaced our roof were very diligent and hard workers. They did a good job, except for getting all the nails around our home. That is really the only complaint I have. It was great that they got all the work completed in one day, as well.

I had a great experience with Erie. The roof looks great. The crew that installed the roof were friendly and hard workers. When they were finished after working all day you couldn’t even tell they had torn off a 30 year old roof. Couldn’t have asked for a better experience.

Sales rep was very detailed with what they offer without rushing. He was very helpful in assisting us with financing. They offer an excellent warranty.
The installers were very hardworking and the roof looks terrific.
Over all, the are very customer orientated. If we have another roof one day, we would use them again.

It's companies like this that are ruining society. They take advantage of people that need one of the most important parts of your home, fixed and don't have the money upfront to pay for it. They advertise how they care about the home owner and want to make sure their home is protected. What they are not advertising is that they are roughly 4x the cost of the average roof insulation. Normally you would pay roughly $450 per sq for a re-roof. Erie is charging as high as $2,400 per sq. Erie customers are paying $40,000 for a roof that shouldn't cost more than $10,000. I say companies like this are what's ruining society, because the debt , stress, and hardship that this puts on families is unnecessary. The worst part is they laugh about it. The office with the highest sales nationwide for the company is their Rochester office. The installation manager has a saying he laughs about " 90% of our customers have to have some sort of mental handicap." These people are knowingly putting people that are already in a tough spot, in a position that will take years to dig their way out of. And laugh about it. It should be a crime when someone knowingly puts a family in a financial situation like the folks at Erie Home do. It makes me sick to think about how these people can go home after work and feel good about themselves. It makes me sick to think about how they have turned it into a competitive game between offices to see who can charge the most per month. The only way that these kinds of people are stopped is for people to copy and paste this and get it out there. How can another human being knowingly and purposely put another in such a bad position and get away with it?

I reached out for a quote, scheduled for a Thursday and Wednesday they canceled with option to reschedule. They called me thr next Monday shortly after 1pm and rescheduled for Tuesday at 6PM. Ita now Tuesday @ 7:42 pm and NOTHING! No show, no call, no text, nothing. It's upsetting that a company can be so cavalier about business.

Very pleased with my new roof. The process was very easy and the service was polite, timely and thorough. Everything was on time and all questions answered.

I have appointment yesterday Fri 1/5/24 at noon . I called Thursday 1/4/24 to confirm appointment and also let them know my roof has a small hole like a hand already got covered so if the estimate comes has to open the cover please put the cover back . 1/5 12:10pm no one show up. I called. A guy said my appointment 12:15 not 12. So I waited until 12:35pm called back and this time a woman said I called cancelled appointment yesterday????

This company wasted my time and used LIES for their excuse not show up. Not trustworthy at the business at all

From the time we sat down with the salesman to the time we had our roof installed was only about 2 weeks. Once the roofers got here, they had everything removed from the old roof and the new roof installed in 8 hours! We were so impressed and not expecting it to be done in a day with having a complex, steeper pitched roof. After they finished, they went around to make sure the work site was cleaned up well and no nails were left laying around the yard. The supervisor also came to our house and spoke with me for awhile, explaining various parts of the process. She was so personable and you could tell she truly cared that the customer was satisfied with the work done. We would recommend ErieHome to anyone looking for a excellent quality roof to be installed on their home. Thank you ErieHome!

This company's reps tried to railroad my disabled mother into purchasing a new roof that she didn't need and couldn't afford. When she tried to tell them she couldn't afford it and wasn't interested they threatened her, told her they'd sic their lawyers on her, accused her of lying, and made her cry. This company is shady, their sales tactics are despicable, their customer service reps are mean, and I will be reporting them to the BBB. They don't deserve a single star.

My roof looks great but the dumpster bag they used is still sitting on my lawn after a month. We were told that the pick up was scheduled by the crew supervisor and when i called the dumpster company they stated they had no record of a pick up scheduled.
My husband went up on the roof to clean leaves out of the gutters and found nails, screws, lag bolts, and broken shingles in the gutter and laying on the roof. Luckily it had not rained or my downspouts would have gotten clogged and created more problems.
I reached out to the rep that sold us the roof with no reply. For the amount the roof cost you would think they would at least respond.

We desperately needed a new roof on the house we just bought. Erie Metal Roofs stepped up to fill that need. Their salespeople were very professional and knew their products well. Their Premium Asphalt Shingles appear to be much more substantial than your run of the mill HD shingles. If the shingles last as long as promised, this roof should outlast me.

Work crew was very efficient and worked diligently to complete our job professionally making sure problem areas were well addressed

Proposal was presented professionally; pricing was applied acceptably. Installation team came when they said they would; worked very hard to finish the job and cleaned up well when they were done. The foreman of the installation team took photos of all the finished surfaces for our inspection which was a very helpful in determining quality of completed work.

Erie roofing was very professional, had a great talk with the sales representative the roof was installed in a timely manner. They cleaned up around the house real quick when roof and gutter guards was placed.

I am very pleased with my new roof. The workers were very polite. They removed the old roof and installed new one in one day. Cleaned up all around the house to ensure no nails or debris was left behind. Will recommend Erie Roofing to all

It's pricey and the cleanup is good for the moat part, although had a decent but of old shingles in my yard broken up. But otherwise was great service. They did more than was planned due to unforeseen issues.

The entire experience was favorable from the sales demo to install. The roof is beautiful and the installation was quick. The only issue that we encountered was debris from the roof entering our exhaust fan, and we are now unable to use it. The issue has been reported to installation company; however, no resolution has been proposed at this time. I will update this review once the issue with the exhaust fan has been resolved.

The crew was professional, polite and respectful. They were refreshing and very pleasant. The job site was organized and efficient. Everyone knew their jobs and performed tasks without problems. It was evident the site manager and his crew were experts at there vocation. We would recommend Erie Home to all of our friends and neighbors without a doubt.

If you're looking for the highest quality and professionalism look no further. Doug ward was the representative for my project. He left no stone unturned. Explained the entire system in and out. He helped weigh the pros and cons for my specific situation and worked me through it. These guys genuinely have YOUR best interest at heart. As for the installation? It couldn't have been more problem free. The guys knew what they had to do and did it in amazing time. If I had a question they had no issue stopping and explaining. Zero mess left over. From top to bottom erie provided me with nothing but the best.

I am impressed with their product and the work they did. The roof looks amazing! I love the Atlantic Blue color on our home.

A very motivated sales staff. Roofing crew did a great job and did it all in one day. So far I am very happy to have an Erie roof on my home!

The workers were on time and they got the roof done in a day. They cleaned up and especially after they were done with the job

Everyone from the sales person to the roofing contractor were very professional. Our shingles were suppose to have been delivered for a Saturday installation. I contacted the company when we didn't receive them and they promptly made a call and found out there was a mixup at the warehouse. The singles were delivered the following Monday, and the job was completed the following day. Our roofing contractor, David did a great job. He started around 10 am and worked nonstop until 8:30 pm.
Erie Homes provides great communication and quickly addresses any concerns.

It was nice and simple process. There were a few tweaks need to be take care of right away but with all the new roof repairs I was able to feel satisfaction. But their customer service weren’t nice when we request to take care of our plants that they destroyed while working on our roof.

*** update, took off a star because 2 years later no one has come to check the roof. we were told the first year someone would be out to make sure it was ok, and then after that it would be when we needed them to come out. no issues, but if you tell me that is what you are going to do and don't.......
Very organized professional LARGE team. A group of 8-9 guys showed up, they each had their job and the lead could be heard tracking what everyone was doing and how they were doing. It was like a well oiled machine. All was done in about 1/2 a day, and everything was cleaned up like no one was there. I was very worried because we had Prom the next day with pictures right where they were staging, but didn't want to delay the install because you never know when the next time will be. They took all that worry away and I had no extra work to do in the end. Would recommend them to anyone looking for roof installation.