DaBella - West Valley City, UT

Nico and Victor were great at showing me the true value of picking a properly efficient window and were super kind

Victor and Nico did an excellent job explaining the value of their Glasswing windows compared to competitors. They were very professional and helped us to recognize they great value this company offers us. We are so excited to see our new windows for our home.

Nick Bauer and Zach Oviat came out and did a good job inspecting my roof and showing me there value and exclusive system. Very excited for my new roof.

Victor and Hector came out to inspect our windows and showed us the value and the exclusivity of the Glasswing windows. They were respectful and listened to our input!

I was contacted by Jason and Hector about the status of my roof, they did an inspection on it and show me the areas that needed to be addressed, they also mentioned the value of their services and they did help me find the right price for my needs.

i had victor and john come out and give me a free inspection, they were really nice and took their time explaining. i would recommend these two anytime.

Im reviewing the sales man
That came to my house he was very kind, patient and completely thorough. He was friendly and wore a smile the whole time.
His name is Eljay, and i recommend your business continues to hire bright young men such as him.

I had victor and hector inspect me Windows. They were amazing i had to reschedule the appointment but they came back with an offer i had to lock in. I recommend these two anytime.

I met up with victor and nico, they inspected my house and were very patient and carefully explaining all details about there hardy site
I will talk about it with my neighbor and family members thx you for passing by my house and offer a great opportunity to make my house alive again will come again if i move to another house thx you DaBella

The guys (Nick & his trainee) were very personable. They were very knowledgeable and helpful in trying to get us the best deal.

Very kind charasmatic people. I'm sure they would have had a fine installation, but I'm so glad I did not go with DaBella.

They wanted to charge me $34K for my roof. After negotiating, we got it down to $31K if I signed TODAY (red flag) which I did. I luckily got a second opinion and for the same quality roof I got a bid of $12K for materials that have a 40-year warranty. Of course it doesn't come with the 50-year warranty but a company like DaBella can give a splendid warranty given that I would have paid for 2 and a half roofs. The salesman at DaBella came back with a quote after I got a second opinion of $19K, which we again refused. I have a hard time accepting an offer from a company that relies on the ignorance of the consumer of what a roof is worth. Willing to go from $34K to $19K for the same quality of roof? That's beyond typical bargaining and a sign that DaBella sets their profit margin so high to get the unlucky few.

Had 2 kids stop by for a window replacement estimate. They measured and tried to hang out at my house for about an hour. It was like a fever dream. They kept hanging out, me refilling their coffee and them bullshitting. I kept thinking they were waiting for the bid to come in.
They tried to do a 2nd grade science experiment with a red light and different window panes - after I asked them not to.

I felt like I was babysitting. After an hour of me entertaining the children, I finally got my senses back and kicked them out. I don’t know what took me so long, but I told them my email and to send me the bid. It’s been a week and no bid. I’m not sure why they even came to my house. Can I charge someone for babysitting and coffee expenses?

Start this is Kent Nelson Hector’s done a wonderful job in his presentation tonight with her with the roofing company of the bill and we appreciate his knowledge and his understanding of the product and his expertise in his presentation. I am happy that he was able to share with me his product and hopefully things will be in better circumstances for us to participate in a later date. Thanks again for sharing him.

Hector was very polite and very caring. He was also very professional and knew what he was talking about. Probably your best man working for you. Thanks for letting me know him take care of us.

Jesse and Cameron came out to look at our siding. They did a thorough inspection and spent a good amount of time explaining to us our options. They were very professional, personable, and not pushy in the least. We learned a lot about siding and what a great product they have. We look forward to working with them in the future and the improvements that are upcoming to our home.

Alyssa was terrific. She showed up right on time. She was very knowledgeable about the shower and tub remodel product. She was very good at addressing our questions and concerns and if she didn't know the answer to a question right off the top of her head she quickly found it elsewhere. She has a very friendly personality and is easy to talk to. There were no high pressure sales tactics. She just let the conversation happen and gently brought it back to the product without feeling agenda driven. Would definitely recommend Dabella so far and hope the product pleases me as much as the sales process.

Nico and Hector were both very knowledgeable about the product and the process of getting the job done. We appreciated their willingness to make the information so we could understand it. Well done

Hector Perez came and inspected my roof. It was beyond terrible. He sat down with me and went over my options and worked with me to get the right financing for me. I feel that this company is top notch. The quality of their products are 100%. Now anxiously waiting to have a new room. I would highly recommend this company to anyone seeking a new roof. Thanks DeBella!

Zach and Cameron were very thorough in covering all the information and answering questions. They are friendly, knowledgeable, patient, and I am happy that they took the time I needed to feel comfortable. And, even rolled up my hose .

Not happy with our new roof installation. We asked for white drip edge and they ordered and installed black. It looks tacky to us. The person that sold us the roof claimed we asked for black drip edge. Been fighting to get it resolved. It’s been worse than pulling teeth.

John & arissah did a very good with the demonstration but I couldn’t afford to get the bathroom job done.

Very unhappy with the sales representative who came to our home and asked us to utilize their services. He specifically asked, what are you looking for. I very clearly said good communication and integrity.

During our meeting to select materials I very clearly stated and pointed to a neighbors house agreeing to BLACK SHINGLES. And, what I thought was called sofet at the time, to be WHITE. It is called a drip edge. It is not white it is black on my pale yellow house covered in WHITE framing. The neighbors house who I pointed to has black shingles with white drip edge. This is not at all what I asked for or what I understood I was agreeing to.

To make matters worse at the time of having notice the error, we reached out to this specific sales representative. And his response was really irritating. He essentially stated that he didn’t mess up. And it was not longer his problem.

I will be following up on this matter to have something done about it. As I am extremely irritated at the mess up and the completely lack of accountability. And there has been no attempt to assist in the matter to compromise or correct the issue. It does not look good at all. It does not go with the colors of the house at all. Also not that it completely matters, but even 90% of the homes in my neighborhood have white drip edge. Sooooo, what happened? And why is no one willing to assist in the error?

Spoke with Justina regarding getting windows for my house with Dabella. Justina was absolutely amazing and joy to speak with. She set us up an appointment for next day to speak with Ben. Ben was also amazing to work with he explained everything to us I. Detail and made the options clear and the whole meeting we did not feel pressured regarding using their company. He was able to speak to others and get us a great price to replace our windows. Once we get the new windows I will update my review with the rest of the process with the company but so far so good. Thanks for the experience Dabella.

I met with John and Arista. Even though I decided to not upgrade at this time, they both were courteous, friendly and informative. More importantly, they were prompt; something I value highly. They listened to my concerns and adjusted their conversation accordingly. Another thing I highly value.

Sergio Calderon came out to give me a quote on my roof and was super professional, respectful, and easy to talk to. He took the time to explain things clearly without any pressure. I would definitely recommend working with him if you’re looking for someone straightforward and knowledgeable.

Ben and Nico took the time to explain everything and break it down for us. Very educational and the window quality is A1

Nicholas Bauer gave us top notch customer service from start to finish. He made sure we got the best interest rate possible for our financing. He chose the best contractor to do the work. He made sure the materials were delivered when promised. When the contractor discovered 2 different colors of siding had been delivered we texted Nicholas on that holiday weekend and he responded immediately. He then made sure the correct color was delivered the very next business day. When the work was completed he had the left over materials picked up promptly. He even came to our home to see the finished work and thank us for our business. We love how beautiful our garage is now and are very grateful for Nicholas Bauer's kindness and professionalism.

Met with Hector Perez, super knowledgeable and nice guy, I appreciate him walking me through the process and answering my questions. I like what I’ve seen about the company so far

Fantastic gentlemen Shawn and Colten who came out to discuss and plan our new roof. Will add photos when it is finished.

Grayden was amazing! He was very knowledgeable and super friendly. Grayden was extremely accommodating and patient while I was on the fence. He treated us like friends and not like a sale. Thank you Grayden!!!

Cameron and Hector were both really professional and really detailed with any questions we had and helped us get to tha best rate to fit our budget!! I would recommend them to anyone who is looking to make upgrades to their home!! Thanks fellas

Victor & Nico came out to inspect my windows, I had a bad previous experience but they help me out lot I would recommend working with these two.

This review is on the salesman only.I just had a couple employees come by And kind of explain what they are doing and what they can do for my home. Their names were LJ and Joseph. They were super nice and so patient with my little two-year-old running a muck while trying to have a conversation. There are so kind and not pushy or Forceful during our conversation Like usual sales men are. They were actually pretty pleasant to be around and I enjoyed our conversation. You seem very genuine and to be honest it made my day a little better. I have an inspector coming tomorrow and I’m excited to see what they can do for our home.

Zach and Noelle were very knowledgeable about the Dabella window products and were very personable and easy to talk to. I love how the Dabella windows repell the heat from the summer heat and act like a mirror from the outside to give privacy during the daytime. Also, the mesh screens keep their shape...amazingly, small holes are smoothed back into place and disappear.
I was very impressed about how excellent the Dabella windows are. They are a step above the other window companies and earn the A+ from the BBB.

Love Dabella windows!
MariLee Carter
Magna. UT

DaBella’s sales process was phenomenal! The team provided exceptional service with stellar, clear communication from the initial consultation. They offered consistent support, promptly addressing all my questions with professionalism, making the process smooth and transparent. A special shoutout to Nick and Cameron for their outstanding dedication and personalized approach, ensuring I felt confident every step of the way. Highly recommend DaBella for their top-notch sales experience! Looking forward to installation!

Very impressed and love company set up and has value. Salesman Ben very friendly and informative. You can tell he is pationant about the company and completely believes whole heartedly about Dabella. Would recommend highly to invest with this company.

Lexia and Hector , I love their presentation, clear, they show me what else I really needed, and save me future expenses, our home will be safer, not only with a new roof.

Zach and Shawn, did a great job on their presentation. They were very thorough on and in formative. Great job, guys. Della Browne

Victor and Cameron were awesome after a bad experience before and really not wanting to deal with anything again they were very respectful and I was really impressed by them I will definitely go through them again.

If I was gonna have my Roof replaced repaired or anything I would not call these guys. I would call Bartlett roofing my friend Josh works there. He will take care of you at half of the cost of what these guys will charge you. These guys charge my mom $38,000 to replace her roof and it’s a small roof. It was riddled with a bunch of leaks and poor craftsmanship when she called these guys they did not even care. She had to call the manufacturer of the roofing material and they came out and fixed it. If I could give them zero stars, I would.

Nick with DaBella is AMAZING! He went above and beyond what anyone would expect to ensure that we were happy with our experience. He was very communicative and even came to make sure everything was to our expectations after the install. If you’re looking for a person that will actually listen to your wants and needs and delivers set expectations, call and ask to talk to Nick if you’re looking for new siding! We are in LOVE with our new siding! We are the envy of the entire neighborhood!

I had Sean and Sergio, come to my house. There were they were very passionate about there work extremely thorough in what needed to be done

this review is only for Salesman Ian and his boss Sergio.
they did a very thorough inspection of my house. they pointed out problem areas, suggested solutions..

We had a fantastic experience with Ian Harvey from the moment we met, he was professional, knowledgeable, and genuinely focused on helping us find the right window solutions for our home—without any pressure. He explained product options clearly, answered all of our questions with patience, and followed up promptly throughout the process. His honesty and attention to detail gave us full confidence in our purchase. Highly recommend him to anyone looking for high-quality windows and top-notch service.

Sergio and Victor came to my house to inspect my siding, they were extremely knowledgeable and gave me very many options, highly recommended them.

Victor came to my house to inspect the roof and give an assessment. He was very helpful and super friendly

Patch and Cameron where excellent in their presentation and discussion. I am happy with how professional and friendly they where. Great guys.

Victor came to my home to explain the roofing process to me and he was super thorough with explaining things and answering all my questions. I’ll vote for him for any roofing award!

Nick and Hector did a wonderful job explaining the details of a roof and window replacement. Hope to see them soon

Michael & Cameron came to visit to give a bid. They were very nice and explained everything thoroughly. Haven't decided to purchase yet. But are very happy with the quick response coming to give the quote. We appreciate the information and professionalism.

Colton and Ben did an excellent job. I really enjoyed them explaining their windows and what to do to fix my current windows. Their new windows are going to be much more efficient

Zach, was amazing. He was very knowledgeable and very thoughtful. He was so thorough and took time to answer our questions. Zach also was patient and did everything he could to help us. I would have him help us anytime. Thanks Zach

Elijah Sassercollins gave us a very detailed presentation and was not pushy. He worked with us to get where we needed to be financially.

Kaden and Colton were very professional and knowledgeable. They presented themselves in such a way that prompted me to choose Dabella as the company to do the replacement of my roof. The explanation of products, warranty, and procedures were laid out in terms that were easily understood. I would and will recommend Dabella to my friends, neighbors, and family.

We’re mostly happy w/ the siding but beware. The major thing, we were led to believe we had an issue that needed repairs before it got bad & there probably wasn't an issue by exploitative sales team. I mentioned something to the foreman. The response was that it was high pressure tactics. We told the sales team money was tight but they kept pushing & leading us to think it had to be done.

Sales Reps Payton & Trainee were like a pushy used car salesman trying to get us to do the project. To find out an issue of plywood w/ no vapor barrier under siding mentioned wasn’t an issue. After the siding was demoed, we found it was insulated structural sheathing with foil vapor barrier. The sales team should have done more research into this before telling us misleading info, is this is against DCP. An item we had concern about, a cantilever getting water into it was not addressed. We hope that possible damage we have seen before & after the siding was demoed, is ok & the sheathing holds the weight of the new siding. We were told it should or it would have been replaced. If we had known prior, we may not have gone forward w/ the project. I asked if they would pull permits, which they responded yes. As far as I know, no permit was pulled to ensure work meets codes or items per AHJ & DOPL. I was told that I’d be given a refund for unused plywood. It took a lot of back & forth to get this.

The delivery came, it was before a storm & uncovered. This would have damaged the materials & I had to cover them. The installers did seem to be hard workers but we couldn’t communicate well w/ them due to language barrier. I worried about them on my property, they didn’t follow certain OSHA guidelines. When I asked the workers if they were subcontracted, they didn’t answer. If they were subcontractors, were they licensed. The foreman Brandon who you could talk to was flaky & hard to get a hold of. He was only there at the start & the end of the project. Shouldn’t a foreman be on the project to supervise, I thought a licensed contractor had to be present & I don’t think there was a licensed contractor there. The installers left us w/o power to part of my house at the end of the day saying their foreman would call us but never did. We found; it was a wire nut on a hot & neutral wire short circuiting. A dryer outlet was installed on the fireplace inlet. This got fixed but how does a contractor not know stuff like the items I mentioned. When the foreman came to close the project, he told me a time he to be there but wasn’t. After calling him, he forgot but he did show up. The foreman wanted to get the papers signed so his crew could get paid even with my concerns about the fireplace inlet. The foreman did give me his word he would fix it. This did get fixed but tacky when it could have been replaced w/ the right part. In looking at the fix I saw silicone yellowing & nail heads w/o paint. Matted dust was on my lawn killing my grass. They broke sprinkler risers & sprinkler rain sensor. These items were not attached to the siding. There were also colors overlapping that they just shrugged it off saying nothing could be done about it.

The process was pushy & rammed in your throat. They didn’t care what the customer wanted, they just wanted to get the job, get done, get paid, etc. & would say anything. It sounded like they cared about customers but it really didn’t seem like it. It seemed shady & like they were trying to make it difficult so you would accept it to get the process over. Also only 1 year warranty on labor, do they not trust their work? They claim the manufacturer covers things but per the manufacturer that is not true. It sounded like they were a reputable company but they aren't. It also seemed like it would be high quality work for a deal but we could gotten the same quality work from someone else for less.

Response: I had to take this elsewhere because you don't listen. A agency has found you at fault for some items, so you did not comply w/ what you say. Also, what kind of company shades their building on street view.

Nick was very professional and very detailed with your product. I already have triple pane Alside windows so I am happy to get the rest of them upstairs done. I like the warranty I like the product that he showed me. He was very kind and thoughtful with my concerns and questions after the windows were installed, Nick came back out and brought me a product and showed me how to lubricate the windows so they open easier and close easier. Thank you so much.

Update: Despite their beautiful work, I'm dropping down to one star. I have called them multiple times and each time they cannot get me to someone to pick up the nails despite being promised to have someone either call or come out. If they did call, we can't tell because there has been no voicemail either. We had to purchase a 30 dollar rolling magnet to clean it up for an event and I found so much just in one tiny area of our yard AFTER my husband went over it. I'm so beyond fed up and frustrated. I will also be contacting the bbb because this is beyond dangerous. Both my husband and I have both had rusty nails they didn't clean up after, they promised to, lodged into our shoes. I'm normally not a Karen about these things but when you have kids and pets.... this is ridiculous.

Editing review as I'm super irritated now. I will give more than one star because they did a beautiful job. But communication post project has been awful.
Everything went well with debella besides getting them to come clean up the nails that got left everywhere. I can't let my kids out to play. I called a few weeks back and was told the whole customer service team was all in a meeting and would call me back.
That was weeks ago. I called them again the very sweet lady tried to transfer me over and low and behold.... no answer. This bums me out because we had such a good experience up till now. We also had the contractor text us in February he was coming for a final walk through and signatures.... unless he did it without us being home... we never saw him. And he never responded to anymore messages. We were also told we were getting an advertisement discount and to expect a sign. Again..... nothing. The communication after the project has been horrible and honestly so frustrating.

Dabella just finished our siding, and we love love love it. Everyone was so kind and responded to every question we had. I'm so grateful for the contractors who worked on our siding in such cold weather. Overall, we had an amazing experience. We are getting so many compliments from friends and family.

More Updates! These people are liars and have no regard for city/building codes and laws. We were assured that they would get the permit for the work done, we later discovered in the contract (that they rushed us to sign) that it said we were responsible for it. Regardless of that, they neglected to be sure a permit was obtained, and any contractor worth anything knows to not touch a project without a permit. They have told us that they didn't think the city we live in (a city that has existed for 30 years) was a city. On any construction project it is required to have the licensed contractor, or at least a supervisor selected by him, on site. The licensed contractor was never on site until well after the project was finished, and the supervisor was only there at the beginning and at the end (pressuring us to sign off on the paperwork despite our concerns). The licenced contractor was only here long after the project was finished to look at a couple complaints we had submitted to a state agency. We have consulted with someone at James Hardie and found that the Hardie may not have been installed per specifications. When the contractor was here he said that it would be covered by the James Hardie warranty, we specifically asked the rep from the manufacturer and they point blank said that it would not (because it was not installed properly). We were assured that their contractors were trained by the manufacturer; I don't know how the hired, unlicensed, construction workers received this training. As things progress I am starting to wonder if the photos taken of the weather damage they showed us were of our house, or just stock pictures they show everyone to get them to sign a contract for new siding. They have responded saying they have those photos, but have not made a move to send them to use to calm our concerns. We have repeatedly been blown off when we have raised concerns about the shady things they have said and done and had our account closed with no resolutions.
Update: Do not use this company they are just the middle man marking things up 2x what you can do through a reputable licensed contractor. The sales people took a look with cameras to find any damage. The big area of damage they showed us they said had plywood under our siding rotting out with no weather barrier. There was not any plywood, it was just structural sheathing with waterproofing included. They assured us that it was a licenced contractor who would be trained and do the work, there was never a licensed contractor on our property. They said they were a Hardie certified company, but you look them up on Hardie's website and the West Valley branch is not (after we raised concern with Hardie debella no longer shows up on their list). They did a very sloppy job finishing the project. They installed a unique finish piece poorly. OSHA standards were not followed, any injury on site could have hurt my home insurance. They removed a light fixture and bundled all the wires together, they then couldn't figure out why we didn't have power that evening and left us without power to part of the house that night with just a shurg of their sholders, the contract says they would not touch anything electronical. We have worked on cleaning up the mess they left on the windows and rest of the house and painted the trim the color they should have used in some places, after a month or more it finally looks good. Nobody wants to give us any answers. They tried to refund us only half of the money for the plywood they didn't use, we had to hound them for a month to finally get the rest (after them giving us every excuse they could find). Very shoddy work done by a very shady company. Ps, see below post on what they requested I post to help them feel good before they did any work.
Origanal post: Payton and Nick have been great helping answer our questions and working with our financial needs to get the siding updated on the house. Hope the experience continues to be good.