- 890 W Center St #5, North Salt Lake, UT 84054
- Industrial Roofing
- Locally Owned & Operated
- Warranties Offered
- Metal Roof
- Green Roof
About the Business
What people say about “Lifetime Roofing”?
{
"summary": "Customer feedback for Lifetime Roofing is mixed, with both significant praise and serious complaints. Many users highlight the company's knowledgeable staff, quality workmanship, and responsiveness, particularly noting their positive experiences with project managers like Casey and Doug. However, several customers express frustration over communication issues and unaddressed repairs, indicating a lack of follow-through on completed jobs. The delivery of services seems inconsistent, with some customers having to wait long periods for callbacks or resolution of issues. Overall, while there are commendable aspects, critical issues in customer service and responsiveness cannot be overlooked.",
"liked": [
"I was very impressed with Casey's willingness to go the extra mile.",
"The process from bid proposal through installation to final inspection went smoothly.",
"I highly recommend this company! They were the most reasonable of five bids I received.",
"Casey helped me through the process of replacing my roof. He was warm and thoughtful.",
"Doug went out of his way to help us get our roofing situation handled very promptly."
],
"disliked": [
"I have been trying to get them to finish the job for two years.",
"They sprayed a textured paint on the ceiling hiding the fact that extensive water damage had occurred.",
"Once they called they were going to charge me for coming out to get a quote.",
"By the time we met there was 6\" of snow on the roof. It was a Friday and I was told
Recommended Reviews
In 2023 I hired lifetime to replace the roof on my sonroom. They recommend a TPO roof. After completion of the job I soon found d that it leaked. I have been trying g to get them to finish the job for two years. They have not even made an attempt. I hope they complete the job soon so that further actions will not be necessary.
I am very happy with the work that Lifetime roofing did for me. The boots on my vents look so much better and I have peace of mind my roof is no longer vulnerable to roof wrecking raccoons! I was very impressed with Casey willingness to go the extra mile. I asked Casey while they were repairing my roof if they could trim away the branches of my tree next to my house. He did it with no hesitation AND hauled the branches away for me!!! I didn’t expect that but it was very much appreciated! Casey will do a fantastic job - give them a call, I know you will be happy and satisfied with his work!! And yes, they will be doing my roof when I need it down the road - you know good service when you see it Photo is of new boot repair.
during the course of installing my roof, the installers did not drain my swamp cooler. This caused water to come pouring down onto my kitchen ceiling. They sprayed a textured paint on the ceiling hiding the fact that extensive water damage had occurred. This foam repair has deteriorated since/ peeled showing the extent of the damage that occurred on install.
Their project manager Steve did come down to my house one time to look at it. While he was there he parked in front of my neighbors driveway preventing them from leaving.
I have been trying to get Steve (project manager) to accept the responsibility by sending him photo and video from before and after as well as video from during the installation with the date of the video attached to the metadata of the video. Steve has promised to call me many times without ever reaching out.
I paid them over $15k for my roof and their lack of taking responsibility for damaging this makes me sick. Do not use this company.
Company Locations
Head Office
- 890 W Center St #5, North Salt Lake, UT 84054
- Industrial Roofing
- Locally Owned & Operated
- Warranties Offered
- Metal Roof
- Green Roof