If your roof simply needs replacement and you are not on a strict timetable, you will probably be okay with BCR. If you have any damage, especially inside your house, caused by your roofing problems, I would advise strongly that you seek elsewhere. We had a roof that was going bad and had evidently been more damaged by storms in early 2022. Its failings led to water damage in five rooms inside the house. I had talked to another contractor locally and I wish I had gone with him for the roofing. He took the time to point out to me why certain areas were having the problems they were. I talked to him in September and he probably could have had my roofing replaced well before the end of the year. A friend suggested we talk to BCR and included that BCR would handle relations with the insurance company. BCR got State Farm to give us a complete workup on our damage. I actually appreciated the speed and thoroughness of State Farm. However, I was lax in my review of just what work BCR intended to do and what parts of my insurance coverage they wanted for doing it.
Before they would order the shingles, they wanted all the initial check from State Farm. They also wrote the contract to take all the deductible and all the depreciation State Farm had included for the entire project. They also added $525 to upgrade my architectural shingles to AS II Class 4. In the contract we signed, it indicated we would owe $4,332.26 “out of pocket” upon completion of the work, though they did indicate this was “subject to change.”
After signing the contract and paying the initial insurance company check, it became quite a bit harder to get any response from BCR personnel. By the end of October or early November, I was told the problem was the Class 4 shingles. GAF would not be producing more until enough orders were assembled. I was told they could get the Class 3 shingles quickly. I agreed to the change, but between one thing (“Oh, they didn’t ship our full order of shingles. We can’t start without that.”) and another (End of the year holidays), they did not actually get to my roof until January 2023. The work was done pretty rapidly, but several things they were contracted to do were overlooked. The biggest problem with this was that the entire crew working on the roof spoke no English. Their supervisor was bilingual, but was supervising several crews and was seldom on my project. Phone calls were not a very satisfactory way to get messages across about the work. When the work was apparently completed, another bad storm came over the area. That showed that the replacement they had done on the chimney flashing had been insufficient. We actually had damage to the living room wall on either side and above the fireplace that had not been there through any of the previous storms. It took several iterations to get the flashing corrected. BCR did send someone to repair the wall damage.
We thought we were finished dealing with BCR when we paid them the “out of pocket” check. Instead, after several months we received a billing notice for another nearly $1,800. Apparently, the “upgrades”, which did NOT include the originally contracted Class 4 shingles, came to just enough to cover the difference between the amounts already paid and the contracted price. Those upgrades were never specifically itemized, though I asked one time what they were. I eventually paid the requested amount, but I WILL NEVER USE BCR AGAIN AND I WILL NEVER RECOMMEND THEM.